Wiki News


Product name - ev itsm - big.pngev|Service Manager

Date Functionality Detail
October Update wiki button.png Discussions Page reviewed
New wiki button.png Report Accelerators
Integration New small wiki button.png Ellucian Banner® ; Microsoft Azure Logic Apps
September New wiki button.png CMDB See Video icon.png   Video and Overview
Configuration Items (CI), The CMDB Graph, Availability Management, CI Calendar, DML, Service Portfolio
Update wiki button.png User Guide New small wiki button.png New presentation of the page (icons to identify the nature of the links)
New small wiki button.png Transition: Knowledge

New small wiki button.png Operation:

* Date and Duration fields on incidents/requests

* How to delete input errors automatically using a scheduled alert

Update wiki button.png Product name - ev itsm.png License Management Product name - ev itsm.png / Product name - ev sas.png license usage rules
Integration New small wiki button.png Tawk.to ; Live Chat Tools
June Integration New small wiki button.png Zendesk Chat (Zopim); Live Chat Tools
New small wiki button.png Associate photos with ev|SM employees via an integration model
Update wiki button.png REST API - Action types settings Connections: new Key-Value fields to customize the HTTP header
Update wiki button.png User Guide New small wiki button.png Directories: Employees; Locations, Departments; Suppliers; Groups
New small wiki button.png Transition: Common Expenses Catalog
New small wiki button.png Reference Tables: Knowledge Prerequisites; Employee Availability Status
Update wiki button.png Administration Update small wiki button.png Employees: Page reviewed
May Integration New small wiki button.png Everbridge
Update wiki button.png Web services REST New small wiki button.png New methods: Departments; Locations
Update wiki button.png Auto Connect Link New procedure How to use CTI
Changelog wiki button.png All the Release Notes and Change Log pages New small wiki button.png Addition of navigation buttons Last version; Next version
April New wiki button.png Web services REST

New small wiki button.png 3 new methods:

* See the list of the URL of documents attached to an incident/request

* See the justification (comment) of an incident/request

* Upload and attach a document to an incident/request

Update small wiki button.png Close an incident-request: Optional fields updated

March Integration New small wiki button.png Zapier, Jira Software (via Zapier), Trello (via Zapier), Scalable
Update small wiki button.png Bomgar: Sessions with Jump Clients & various improvments
Update wiki button.png Web Services REST New small wiki button.png API references list: one page per method
New wiki button.png REST action type in the workflows and business rules New small wiki button.png API REST - Action types settings
Update small wiki button.png Workflows, Business rules, Graphical process editor
User profiles: New small wiki button.png REST API field
Update wiki button.png Questionnaires New small wiki button.png Questions, Multi-section questionnaires, Dynamic values
Update small wiki button.png Standard questionnaires, Manage questions wizard
Update wiki button.png Tag New small wiki button.png Specific tag: #CLICK_HERE_LINK#
Update wiki button.png Import/Export

* New objects exports: Mail components, Questionnaires, Multi-sections questionnaires

* Rewiew of the naming convention of exported objects

* User profiles : New small wiki button.png Export wizard (XML format)

Update wiki button.png Form Full modification of the Quick call, Page reviewed
Update wiki button.png Product name - ev itsm.png GUI Logout, Browser notifications
Update wiki button.png Managing the Product name - ev itsm.png platform

* Customize manager accounts

* Customize the CSS stylesheet

Update wiki button.png Product name - ev itsm.png license management Page reviewed
New wiki button.png Default values
Update wiki button.png FAQ, Troubleshooting and Best Practice Pages grouped
Date Functionality Detail
December Changelog wiki button.png Release Notes document H2.2016 - Change Log
Update wiki button.png Good Practice Questionnaires
Update wiki button.png Filter Conditions field: description of Date type search options
New wiki button.png smoServer functions
October Changelog wiki button.png Release Notes documents H2.2016 - Release Notes
New wiki button.png Accessibility Compliance Section 508 law
New wiki button.png Wiki news: Feedback on content Feedback button.png button available on each wiki page
September New wiki button.png User Guide Operation: Incidents, Service requests, Problems and Known errors
Transition: Requests for change, Investment requests
Reference tables
New wiki button.png See Video icon.png   Videos Administration: Access management, Workflows and Business rules, Reporting tools
Operation: Incidents and service requests management
Transition: Requests for change management, Knowledge management
Update wiki button.png Integration New small wiki button.png Microsoft OCS/Lync
Update wiki button.png Product name - ev itsm.png GUI Screens updated with the new style guide
Update wiki button.png Other parameters Labels and comments updated
New small wiki button.png New parameter {SM} Calendar: Fields displayed in hint on an action
New wiki button.png Mail components Update small wiki button.png Tags:Mail component category
Update wiki button.png Views Updating and Reformatting
Update wiki button.png Full-text sarch Predictive entry in the history of previous searches
Update wiki button.png Import/Export Include different types of EXP in a single export

Update wiki button.png Reporting and integration models folders Profiles management via filters
Update wiki button.png Administration, Utilisation New presentation in blocks

July Update wiki button.png Version History Updating and Reformatting
Update wiki button.png Wiki news Identification of the wiki updates with logos:

New wiki button.png Update wiki button.png Changelog wiki button.png

Update wiki button.png Integration Addition of Introduction; Supplement to the Partial list of systems to be integrated with EasyVista; New categories; Addition of logos:New small wiki button.png for new products and Update small wiki button.png for updated products
Update wiki button.png Parent Query > Best practice New small wiki button.png Addition of external fields in EasyVista tables
Update wiki button.png The reports editor (smoReportDesigner) Updating Examples files to download
H1 Changelog wiki button.png Release Notes documents H1.2016 - Release Notes
H1.2016 - Change Log
H1.2016 - Known Errors
Update wiki button.png View New small wiki button.png Procedure How to enable geolocation using Google Maps
Update wiki button.png Graphical Process Editor Updating and Reformatting
Update wiki button.png Roles Updating and Reformatting
Update wiki button.png Tags Updating and Reformatting
Update wiki button.png Click2Get - Software Packages New small wiki button.png Best practice; Windows environment variables
New wiki button.png Questionnaires: Constraints examples
Date Functionality Detail
Q4 New wiki button.png User Interface Asset Management: Equipment, Software and Licenses, Contracts
References tables
Update wiki button.png Integration New small wiki button.png How to automate integration
Integration models
The tool for Running integrations (smoIntegration)
The System scheduling (smoBackOffice)
The tool for Running Preimports (smoBackOfficeClient)
Task Scheduler
Update wiki button.png Life cycle and Workflow Life cycle for a problem
Q2 Changelog wiki button.png Release Notes documents Q2.2015 - Release Notes
2015 - Change Log
Update wiki button.png Questionnaire Dynamic content, Questions dedicated to applications
New wiki button.png Life cycle of Incidents/Requests Integration in Workflows and Graphical Process Editor
Update wiki button.png Roles List of System roles
Update wiki button.png Wizards Updating and Reformatting
New wiki button.png The Reports editor (smoReportDesigner)
May Update wiki button.png Integration New small wiki button.png "Scripts Launch" wizard; Microsoft Active Directory (AD); Administration Tools; SCCM Distribution
New wiki button.png Forms
Update wiki button.png Employees Notifications
March Update wiki button.png Integration New small wiki button.png GLPI; Dell KACE; Nexthink
New wiki button.png Access Management Passwords Management
EasyCrypt
New wiki button.png Global Search
Update wiki button.png All Administration pages Reshaping the text, Homogenization of terms

Identification of the Best Practice:

* New section   Best Practice big icon.png

* New logo in the text   Best Practice icon.png

February Changelog wiki button.png Release Notes documents 2015.1 - Release Notes
2015 - Change Log
Update wiki button.png The Graphical Process Editor New functionalities (toolbar)
Update wiki button.png Questionnaire Save the answers in the SD_REQUEST table (new field Targets)
New wiki button.png Integration Connect White Paper
Preimport
New small wiki button.png Landesk ITAM Suite; Microsoft SCCM / SMS
Update wiki button.png Technical White Paper 2015 Version
Update wiki button.png Troubleshooting and Recommendations No XML were found for the GUID
Date Functionality Detail
December New wiki button.png Wiki Home page New presentation
October Changelog wiki button.png Release Notes document 2014 September - Release Notes
April Changelog wiki button.png Release Notes documents 2014.1 - Release Notes
2014.1 - Change Log
March New wiki button.png Global Search
New wiki button.png Troubleshooting and Recommendations No XML were found for the GUID
Update wiki button.png Tips and Tricks Addition
Update wiki button.png EasyVista GUI Quick Call
Global Search
Update wiki button.png Quick Call Access via an Employees list Phone icon.png
Update wiki button.png Views Screens
Update wiki button.png Filters Screens
February New wiki button.png Full-Text Search
New wiki button.png Rules for Writing SQL Queries
New wiki button.png Questionnaire
New wiki button.png Troubleshooting and Recommendations Problems in sending email
Performance problems
Update wiki button.png Wiki Home page Troubleshooting and Recommendations, Manage the EasyVista platform, Wiki news
Update wiki button.png Parent queries Screens, Procedure How to use relations from an existing parent query
January New wiki button.png Other Parameters
Update wiki button.png Search Search help on lists of values
Update wiki button.png Chat Contacts list
Update wiki button.png Discussions User Moderator
Update wiki button.png Menus Alphabetical order of the options
Date Functionality Detail
March Changelog wiki button.png Release Notes documents 2013 - Release Notes
2013 - Change Log
Date Functionality Detail
Juin Changelog wiki button.png Release Notes document 2012 - Change Log

Product name - ev sas - big.pngev|Apps Builder

Date Functionality Detail
October Templates New small wiki button.png Roaming IT ; Change Management
Update small wiki button.png Standard Service Wokplace available in 2 versions: "Contact IT Service Desk" classical search / Knowesia Self Help Portal
Update wiki button.png Widget Library New small wiki button.png Discussion widget
Update wiki button.png Datasource Library New small wiki button.png EasyVista Discussions data source
New wiki button.png Field Types Editor
Update wiki button.png Data Transformer New GUI
Update wiki button.png Text Editor New request button: New GUI
September Update wiki button.png Widgets Library Tab widget: New properties; Procedure updated; Theme: Elements formatting
Sliding Image widget: Images displaying properties; Images selection from the library
Menu widget; Data Viewer: Animations new properties
Update wiki button.png Text Editor New functionalities: Background images; Animations on hover/on touch
Update wiki button.png App pages Graphical properties: Background image
June Changelog wiki button.png Release Notes documents Phosphore - Release Notes
Phosphore - Change Log
Apps Templates Update small wiki button.png New presentation of the page with pictures into context
New small wiki button.png Standard Service Wokplace; Advanced Service Wokplace
Update wiki button.png Connectors "REST" Connectors: new Key-Value fields to customize the HTTP header
May Update wiki button.png App Gallery Public mode; Shortcuts
Update wiki button.png The graphic editor of apps New properties (Show main toolbar, Show app list, Choose user); Desktop/Mobile view modes
Update wiki button.png The pages of an app Public/private pages
Update wiki button.png The text editor of apps Data Picker advanced tags Special link tags functionality
Update wiki button.png Widgets library New small wiki button.png Close Incident Wizard custom widget
New small wiki button.png Authentication
Menu widget: New properties (Theme properties Cell Style: Icon Color On, Hover, Text Color On Hover, Cell Width, Cell Border Radius)
Tab widget: New properties (Scrollable Tabs, Device Native Style)
Search Filter widget: New property (Device Native Style)
Update wiki button.png Data source library EasyVista data source: New properties (Force Search To Get Data)
Online CSV data source: New properties (/Base URI, Decimal Separator Character, Thousand Separator Character); Procedure How to create a CSV Online file from a Google document
Update wiki button.png The Color Picker New GUI
Changelog wiki button.png All the Release Notes and Change Log pages New small wiki button.png Addition of navigation buttons Last version; Next version
March Update wiki button.png IT Portal template New version 2.7 and Page rewiewed
Update wiki button.png FAQ, Troubleshooting and Best Practice Grouping of pages
Date Functionality Detail
December Changelog wiki button.png Release Notes documents H2.2016 - Release Notes
H2.2016 - Change Log
H2.2016 - Known Errors
Integration New small wiki button.png tawk.to
REST web services; List of API references
Widgets allowing integrations: addition of Integration examples section
Update wiki button.png Widgets library New small wiki button.png Update Incident Wizard custom widget
Html Script widget: JSON functions; Bubble chart example
Menu widget: Datasource pointing to incident, service, change catalog
Youtube widget: New properties
Search Filter widget: New properties
Tab widget and Sliding Page widget: Page modification via Apps - Edit icon.png icon
Update wiki button.png Data sources library New small wiki button.png REST (Connector) data source
REST data source: Exposed properties; Comparison between REST and REST (Connector)
EasyVista data source: Master-detail relation
Update wiki button.png The theme editor Export of themes
Update wiki button.png The graphic editor Exposed properties; Favicon
Update wiki button.png The text editor Updating and Reformatting
Update wiki button.png Connectors New type of connector REST
Update wiki button.png Documents download Updating and Reformatting
October Integration New small wiki button.png Twitter; Yammer
New wiki button.png Wiki news: Feedback on content Feedback button.png button available on each wiki page
September Changelog wiki button.png Release Notes documents H1.2016 - Change Log
H1.2016 - Known Errors
New wiki button.png See Video icon.png   Vidéo The graphic editor of apps
Integration New small wiki button.png Cisco WebEx; Google Analytics; Qlik Sense
Update small wiki button.png Google Agenda
New small wiki button.png New section Integration examples on widgets Html Script, Secured Html, Menu, Button and data sources CSV, Online CSV, REST
July Update wiki button.png Wiki WebHome > Product name - ev sas.png Addition of new entries: Integration and Version History
Update wiki button.png Version History Updating and Reformatting
Update wiki button.png Wiki news Identification of the wiki updates with logos:

New wiki button.png Update wiki button.png Changelog wiki button.png

Integration New small wiki button.png Addition of Introduction; New categories
New small wiki button.png Addition of logos:New small wiki button.png for new products and Update small wiki button.png for updated products
New small wiki button.png Agile CRM; Google Agenda; Google Sheets; Oracle Marketing Cloud (Eloqua); Skype; UserVoice; WordPress; XWiki
New wiki button.png Product name - ev sas.png White Paper
H1 Changelog wiki button.png Release Notes document H1.2016 - Release Notes
Integration New small wiki button.png Freshdesk; Zendesk
Update wiki button.png Html Script widget New small wiki button.png Procedures:

How to display a Date/Time widget

How to display an RSS feed

How to embed one or more Google Calendars

New wiki button.png Add a shortcut to an App
Date Functionality Detail
Q4 Changelog wiki button.png Release Notes document H2 2015 - Change Log
Migration Correction of graphics settings of old apps
Known errors
Update wiki button.png Integration New small wiki button.png Bomgar Remote Control
New small wiki button.png REST data source
New wiki button.png Best Practice - Apps Creation
New wiki button.png Template Apps Applications Gallery Template
IT Portal template
Update wiki button.png Custom widgets New small wiki button.png Custom Widgets Dictionary
New wiki button.png The theme editor Principles of inheritance for graphic properties
Graphic properties of a page
Properties of widget types in the theme editor
Update small wiki button.png Theme properties widgets: Update, New presentation, Addition of examples
The Icon library
Update small wiki button.png Select a color via Apps - Color Picker icon On.png
Update wiki button.png The App Gallery New small wiki button.png Shortcuts
Management of third-party products integration, Theme Designer Profile, Screens updated
Update wiki button.png The graphic editor Procedure: Screens updated, Addition in the Design Pane
Update wiki button.png Access Management Everyone Team, Theme Designer Profile
Update wiki button.png Trusted Provider Best Practice, Procedure, Examples
Update wiki button.png Widget Library Layout: Screens updated
Menu: Properties updated
Data Viewer: Properties updated
Filter List: Display mode
New small wiki button.png Tab: Vertical Tab and Horizontal Tab widgets grouping
Sliding Image: Stretch Image new field
Update wiki button.png General remarks on widgets New small wiki button.png Principles of inheritance for graphic properties
Q2 Changelog wiki button.png Release Notes document Q2 2015 - Change Log
New wiki button.png EasyVista Knowledge Base Knowledge Base widget
Global Search Result custom widget
EasyVista Knowledge Base data source
Update wiki button.png Data Source Library New small wiki button.png MS SQL Server
EasyVista: Master-Detail relation, Sort order
EasyVista KPI: Master-Detail relation
Update wiki button.png General remarks on data sources Master-Detail relation
Update wiki button.png Widget Library Google Maps: Maps style
Menu: New page displaying (target)
Data Viewer: Master-Detail relation in Form mode
New wiki button.png The text editor of apps
Update wiki button.png The graphic editor Logo displaying in toolbar in Execution mode
Q1 Changelog wiki button.png Release Notes document February 2015 - Change Log
Update wiki button.png Widget Library New small wiki button.png HTML Composer
New small wiki button.png Breadcrumbs
New small wiki button.png Sliding Image
Update small wiki button.png Google Map: Zoom, PinCircle visualization type, Management of transportation
Update small wiki button.png Bar Chart, Line Chart, Pie/Donut Chart: Limitation of the number of loaded data and displayed data
Update small wiki button.png Menu: New action type
Update wiki button.png General remarks on widgets Drill-down, Location virtual field, EasyVista action processing buttons, EasyVista Service Requests
Update wiki button.png Select a color via Apps - Color Picker icon On.png
Update wiki button.png Access Management Trusted Provider
Update wiki button.png Connectors Alias and Execution contexts
Update wiki button.png All pages Reshaping the text, Homogenization of terms

Identification of the Best Practice:

* New section   Best Practice big icon.png

* New logo in the text   Best Practice icon.png

February New wiki button.png Menu widget
New wiki button.png Click2Get
New wiki button.png Click2Get - Software Packages
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Last modified by Christine Daussac on 2017/10/27 12:16
Created by Administrator XWiki on 2015/02/13 17:18

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