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Service Manager
Service Apps
Self Help
Service Bots

Service Manager

2019

Date	Functionality	Details
Décembre	Fix Oxygen	Change Log - Oxygen 2.1
September	The graphical user interface	Favorites Form (tabs): Related elements Menu pane: My menu, Global menu options ; filter
	Contextual apps on incident / service request forms
	Commands studio	Access by profile
July	Fix Oxygen	Change Log - Oxygen 2.0
	Oxygen Release	Release Notes - Oxygen 2.0
	Glossary
	Know & Decide Integration
	Log files description
June	API REST	New methods: * Create a CI ; Update a CI * From 2016 version - Build 2016.1.321.0 and later : See the list of the links that have an impact on a CI ; See the list of the links impacted by a CI
May	Hotfix Oxygen	Change Log - Oxygen 1.8
May	API REST	New methods: From Oxygen version 1.8 - Build 2018.1.140.0 * Departments ans Locations (POST, PUT) * Problems and Problems/Tickets (GET) * Known errors (GET)
April	CMDB Graph
	Green IT
	FAQ	Solving performance problems
March	Oxygen Release	Release Notes - Oxygen 1.8
March	API REST	From Oxygen version 1.7 - Build 2018.1.131.0 New optional parameters on all GET methods (not like, not, formatDate) New method: Actions (GET, PUT) ; External tables E_ tables (GET, POST, PUT, DELETE)
February	Fix Oxygen	Change Log - Oxygen 1.7

2018

Date	Functionality	Details
December	Oxygen Release	Release Notes - Oxygen 1.6
	Fix Oxygen	Change Log - Oxygen 1.6
	User Guide: New Oxygen version	The new Graphical User Interface of Service Manager The Menu Editor The Profile Management The Commands Studio ; The Search Studio Tickets Process items: Incidents, Service Requests / Change Requests / Investment Requests, Problems, Events
	Wiki	* New home page * New graphic design * On pages updated to the Oxygen version: New section Characteristics specific to versions 2016 and earlier, Alphabetical tabs list * Improved procedures with well-defined steps
	Customize the Service Manager CSS Stylesheet

November	User Guide	Implementation Template of the Incident Management
	API REST	Full update: Properties, Fields list, Examples Tickets methods: Incidents, Service requests / Change requests / Investment requests, Problems, Events
	White papers	* Service Manager - On Premise * Service Manager - SaaS

July	Patch 2016.1.305.4	Change Log
	API REST	New methods: List of paths of incident-request catalog entries
	Integrations	MS Flow (sentiment analysis)

April	Fix 2016.1.305.1	Change Log

February	User Guide: Transition	Overview
		Release Projects
		Logistics: Logistics, Orders, Stock Management, Pending Deliveries
		Invoicing: Invoices, Contract Periods, Pending Invoices, Analytical Cost Allocation
		Collision Detection: Blackout Periods, Forward Schedule of Change
		Calendar

January	User Guide: Project Management	Video and Overwiew
January	User Guide: Project Management	Project Portfolio, Project, Gantt Chart, Templates, Time Sheets, Project Types

2017

Date	Functionality	Details
December	Release 2017	Release Notes
	Fix 2016.1.300.0	Change Log
	API REST	New methods : Assets, Manufacturers, SLAs, Incidents/Requests, Problems/Known Errors, Departments/Locations, CI
	Integrations	Kanbanize
	Report Accelerators
	Other Parameters	3 new parameters: {ADMIN}Timeframe for displaying the pop-up warning before timeout (in seconds) ; {ADMIN} Disable all notifications ; {SM} Back Office quick call: Filter the known errors on the CI and the equipment
	Life Cycles	Addition of steps; Review of the diagrams

October	Discussions	Page reviewed
October	Integrations	Ellucian Banner® ; Microsoft Azure Logic Apps

September	CMDB	Video and Overview
	CMDB	Configuration Items (CI), The CMDB Graph, Availability Management, CI Calendar, DML, Service Portfolio
	User Guide	New presentation of the page (icons to identify the nature of the links)
		Transition: Knowledge
		Operation: * Date and Duration fields on incidents/requests * How to delete input errors automatically using a scheduled alert
	Service Manager License Management>>doc:EasyVistaLicenses]]	Service Manager / Service Apps license usage rules
	Integrations	Tawk.to ; Live Chat Tools

June	Integrations	Zendesk Chat (Zopim); Live Chat Tools
	Integrations	Associate photos with ev\|SM employees via an integration model
	REST API - Action types settings	Connections: new Key-Value fields to customize the HTTP header
	User Guide	Directories: Employees; Locations, Departments; Suppliers; Groups
		Transition: Common Expenses Catalog
		Reference Tables: Knowledge Prerequisites; Employee Availability Status
	Administration	Employees: Page reviewed

May	Integrations	Everbridge
	Web services REST	New methods: Departments; Locations
	Auto Connect Link	New procedure How to use CTI
	All the Release notes and Change log pages	Addition of navigation buttons Last version; Next version

April	Web services REST	3 new methods: * See the list of the URL of documents attached to an incident/request * See the justification (comment) of an incident/request * Upload and attach a document to an incident/request Close an incident-request: Optional fields updated

March	Integrations	Zapier, Jira Software (via Zapier), Trello (via Zapier), Scalable
	Integrations	Bomgar: Sessions with Jump Clients ; Various improvments
	Web Services REST	API references list: one page per method
	REST action type in the workflows and business rules	API REST - Action types settings
		Workflows, Business rules, Graphical process editor
		User profiles: REST API field
	Questionnaires	Questions, Multi-section questionnaires, Dynamic values
	Questionnaires	Standard questionnaires, Manage questions wizard
	Tag	New Specific tag: #CLICK_HERE_LINK#
	Import/Export	* New objects exports: Mail components, Questionnaires, Multi-sections questionnaires * Rewiew of the naming convention of exported objects * User profiles: New Export wizard (XML format)
	Form	Full modification of the Quick call, Page reviewed
	Service Manager GUI	Logout, Browser notifications
	Managing the Service Manager platform	* Customize manager accounts * Customize the CSS stylesheet
	Service Manager license management	Page reviewed
	Default values
	FAQ, Troubleshooting and Best Practice	Pages grouped

2016

Date	Functionality	Details
December	Patch 2016.H2	Change Log
	Good Practice Questionnaires
	Filter	Conditions field: description of Date type search options
	smoServer functions

October	Release 2016.H2	Release Notes
	Accessibility Compliance	Section 508 law
	Wiki news: Feedback on content	button available on each wiki page

September	User Guide	Operation: Incidents, Service requests, Problems and Known errors
		Transition: Requests for change, Investment requests
		Reference tables
	Videos	Administration: Access management, Workflows and Business rules, Reporting tools
		Operation: Incidents and service requests management
		Transition: Requests for change management, Knowledge management
	Integrations	Microsoft OCS/Lync
	Service Manager GUI	Screens updated with the new style guide
	Other parameters	Labels and comments updated
	Other parameters	New parameter {SM} Calendar: Fields displayed in hint on an action
	Mail components	New tags: Mail component category
	Views	Updating and Reformatting
	Full-text sarch	Predictive entry in the history of previous searches
	Import/Export	Include different types of EXP in a single export
	Reporting and integration models folders	Profiles management via filters
	Administration, User Guide	New presentation in blocks

July	Version History	Updating and Reformatting
	Wiki news	Identification of the wiki updates with logos:
	Integrations	Addition of Introduction; Supplement to the Partial list of systems to be integrated with EasyVista; New categories; Addition of logos: for new products and for updated products
	Parent Query > Best practice	Addition of external fields in Service Manager tables
	The reports editor (smoReportDesigner)	Updating Examples files to download

H1	Release 2016.H1	Release Notes
	Patch 2016.H1	Change Log
	Migration 2016.H1	Known Errors
	View	New procedure How to enable geolocation using Google Maps
	Graphical Process Editor	Updating and Reformatting
	Roles	Updating and Reformatting
	Tags	Updating and Reformatting
	Click2Get - Software Packages	Addtion of a Best Practice section and list of Windows environment variables
	Questionnaires: Constraints examples

2015

Date	Functionality	Details
Q4	User Interface	Asset Management: Equipment, Software and Licenses, Contracts
	User Interface	References tables
	Integrations	How to automate integration
		Integration models
		The tool for Running integrations (smoIntegration)
		The System scheduling (smoBackOffice)
		The tool for Running Preimports (smoBackOfficeClient)
		Task Scheduler
	Life cycle and Workflow	Life cycle for a problem

Q2	Release 2015.Q2	Release Notes
	Patchs 2015	Change Log
	Questionnaire	Dynamic content, Questions dedicated to applications
	Life cycle of Incidents/Requests	Integration in Workflows and Graphical Process Editor
	Roles	List of System roles
	Wizards	Updating and Reformatting
	The Reports editor (smoReportDesigner)

May	Integrations	"Scripts Launch" wizard; Microsoft Active Directory (AD); Administration Tools; SCCM Distribution
	Forms
	Employees	Notifications

March	Integrations	GLPI; Dell KACE; Nexthink
	Access Management	Passwords Management
	Access Management	EasyCrypt
	Global Search
	All Administration pages	Reshaping the text, Homogenization of terms
	All Administration pages	Identification of the Best Practice: * New section Best Practice * New logo in the text

February	Release 2015.01	Release Notes
	Patchs 2015	Change Log
	The Graphical Process Editor	New functionalities (toolbar)
	Questionnaire	Save the answers in the SD_REQUEST table (new field Targets)
	Integration	Preimport
	Integration	Landesk ITAM Suite; Microsoft SCCM / SMS
	Troubleshooting and Recommendations	No XML were found for the GUID

2014

Date	Functionality	Details
December	Wiki Home page	New presentation

October	Release 2014.09	Release Notes

April	Release 2014.04	Release Notes
April	Patchs / Builds 2014	Change Log

March	Global Search
	Troubleshooting and Recommendations	No XML were found for the GUID
	Tips and Tricks	Addition
	EasyVista GUI	Quick Call
	EasyVista GUI	Global Search
	Quick Call	Access via an Employees list
	Views	Screens
	Filters	Screens

February	Full-Text Search
	Rules for Writing SQL Queries
	Questionnaire
	Troubleshooting and Recommendations	Problems in sending email
	Troubleshooting and Recommendations	Performance problems
	Wiki Home page	Troubleshooting and Recommendations, Manage the EasyVista platform, Wiki news
	Parent queries	Screens, Procedure How to use relations from an existing parent query

January	Other Parameters
	Search	Search help on lists of values
	Chat	Contacts list
	Discussions	User Moderator
	Menus	Alphabetical order of the options

2013

Date		Functionality	Details
March		Release 2013	Release Notes
March		Patchs / Builds 2013	Change Log

2012

Date		Functionality	Details
June		Builds 2012	Change Log

Service Apps

2020

Date		Functionality	Details
January		Web accessibility	Web accessibility charter of Service Apps Upgrade of all the Service Apps templates to integrate the web accessibility charter
	CSS Custom Properties	Initialization of specific graphic properties via CSS variables

Date

Functionality

Details

January

Web accessibility

Web accessibility charter of Service Apps

Upgrade of all the Service Apps templates to integrate the web accessibility charter

CSS Custom Properties

Initialization of specific graphic properties via CSS variables

2019

Date	Functionality	Details
November	Oxygen Release	Release notes - Oxygen 2.1
	Widget library	EasyVista widgets: Virtual Agent
	Connectors	All the page updated
September	Widgets Library	Graphical widgets: Funnel Chart ; Tag Cloud EasyVista widgets: Self Help ; Virtual Agent
	Datasource Library	EasyVista data sources: Self Help ; Virtual Agent
	Connectors	Self Help Connector
	Theme properties widgets	Data source linked to the widget header / footer
July	Oxygen Release	Release Notes - Oxygen 2.0
July	Templates	Asset Manager ; Corporate Directory ; Stock Manager
Avril	Widget Library	Advanced graphical widgets: Advanced Area Chart ; Advanced Bar Chart ; Advanced Column Chart ; Advanced Advanced Line Chart ; Advanced Multi Chart ; Advanced Spline Chart
	Admin Panel	Monitoring ; Access management ; Teams management ; Emails templates
	Data Source Library	REST Connector ; JSON Online: Various improvments & Procedures updated

March	Templates	ITSM Dashboard : Oxygen and 2016 Service Manager versions

February	Fix Oxygen	Change Log - Oxygen 1.7

2018

Date	Functionality	Details
December	Widget Library	Self Help
	Wiki	* New home page * New graphic design * Improved procedures with well-defined steps
	Fix Oxygen	Change Log - Oxygen 1.6
	Oxygen Release	Release Notes - Oxygen

November	Template - Oxygène	Approval

July	Templates - Oxygen	ITSM Dashboard: procedure to keep parent queries

April	Templates - Oxygen	Change Manager ; Contract Manager ; Executive Dashboard ; ITSM Dashboard ; Mobile Support Tech

2017

Date	Functionality	Details
December	Templates	Executive Dashboard
	Templates	Advanced Service Wokplace : French version
	Widget Library	Self Help
	Integrations	Sharepoint ; VMware AirWatch

October	Templates	Mobile Support Tech ; Change Management
	Templates	Standard Service Wokplace available in 2 versions: "Contact IT Service Desk" classical search / Self Help Portal
	Widget Library	Discussion widget
	Data Source Library	EasyVista Discussions data source
	Field Types Editor
	Data Transformer	New GUI
	Text Editor	New request button: New GUI

September	Widget Library	Tab widget: New properties; Procedure updated; Theme: Elements formatting
		Sliding Image widget: Images displaying properties; Images selection from the library
		Menu widget; Data Viewer: Animations new properties
	Text Editor	New functionalities: Background images; Animations on hover/on touch
	App pages	Graphical properties: Background image

June	Release Phosphore	Release Notes
	Patch Phosphore 2.2	Change Log
	Templates	New presentation of the page with pictures into context
	Templates	Standard Service Wokplace; Advanced Service Wokplace
	Connectors	"REST" Connectors: new Key-Value fields to customize the HTTP header

May	App Gallery	Public mode; Shortcuts
	The graphic editor of apps	New properties (Show main toolbar, Show app list, Choose user); Desktop/Mobile view modes
	The pages of an app	Public/private pages
	The text editor of apps	Data Picker advanced tags Special link tags functionality
	Widget library	Close Incident Wizard custom widget
		Authentication
		Menu widget: New properties (Theme properties Cell Style: Icon Color On, Hover, Text Color On Hover, Cell Width, Cell Border Radius)
		Tab widget: New properties (Scrollable Tabs, Device Native Style)
		Search Filter widget: New property (Device Native Style)
	Data Source Library	EasyVista data source: New properties (Force Search To Get Data)
	Data Source Library	Online CSV data source: New properties (/Base URI, Decimal Separator Character, Thousand Separator Character); Procedure How to create a CSV Online file from a Google document
	The Color Picker	New GUI
	All the release notes and change log pages	Addition of navigation buttons Last version; Next version

March	IT Portal template	New version 2.7 and Page rewiewed
March	FAQ, Troubleshooting and Best Practice	Grouping of pages

2016

Date	Functionality	Details
December	Release 2016.H2	Release Notes
	Patchs 2016.H2	Change Log
	Version 2016.H2	Known Errors
	Integrations	tawk.to
		REST web services; List of API references
		Widgets allowing integrations: addition of Integration examples section
	Widget library	Update Incident Wizard custom widget
		Html Script widget: JSON functions; Bubble chart example
		Menu widget: Datasource pointing to incident, service, change catalog
		Youtube widget: New properties
		Search Filter widget: New properties
		Tab widget and Sliding Page widget: Page modification via icon
	Data Source Library	REST (Connector) data source
		REST data source: Exposed properties; Comparison between REST and REST (Connector)
		EasyVista data source: Master-detail relation
	The theme editor	Export of themes
	The graphic editor	Exposed properties; Favicon
	The text editor	Updating and Reformatting
	Connectors	New type of connector REST
	Documents download	Updating and Reformatting

October	Integrations	Twitter; Yammer
October	Wiki news: Feedback on content	button available on each wiki page

September	Release 2016.H1	Change Log
	Version 2016.H1	Known Errors
	Video	The graphic editor of apps
	Integrations	Cisco WebEx; Google Analytics; Qlik Sense
		Google Agenda
		New section Integration examples on widgets Html Script, Secured Html, Menu, Button and data sources CSV, Online CSV, REST

July	Wiki WebHome >	Addition of new entries: Integrations and Version History
	Version History	Updating and Reformatting
	Wiki news	Identification of the wiki updates with logos:
	Integrations	Addition of Introduction; New categories
		Addition of logos: for new products and for updated products
		Agile CRM; Google Agenda; Google Sheets; Oracle Marketing Cloud (Eloqua); Skype; UserVoice; WordPress; XWiki

H1	Release 2016.H1	Release Notes
	Integrations	Freshdesk; Zendesk
	Html Script widget	Procedures: How to display a Date/Time widget How to display an RSS feed How to embed one or more Google Calendars
	Add a shortcut to an App

2015

Date	Functionality	Details
Q4	Release 2015.H2	Release notes
	Version 2015.H2	Known errors
	Migration	Correction of graphics settings of old apps
	Integrations	Bomgar Remote Control
	Integrations	REST data source
	Best Practice - Apps Creation
	Template Apps	Applications Gallery Template
	Template Apps	IT Portal template
	Custom widgets	Custom Widgets Dictionary
	The theme editor	Principles of inheritance for graphic properties
		Graphic properties of a page
		Properties of widget types in the theme editor
		Theme properties widgets: Update, New presentation, Addition of examples
		The Icon library
		Select a color via
	The App Gallery	Shortcuts
	The App Gallery	Management of third-party products integration, Theme Designer Profile, Screens updated
	The graphic editor	Procedure: Screens updated, Addition in the Design Pane
	Access Management	Everyone Team, Theme Designer Profile
	Trusted Provider	Best Practice, Procedure, Examples
	Widget Library	Layout: Screens updated
		Menu: Properties updated
		Data Viewer: Properties updated
		Filter List: Display mode
		Tab: Vertical Tab and Horizontal Tab widgets grouping
		Sliding Image: Stretch Image new field
	General remarks on widgets	Principles of inheritance for graphic properties

Q2	Release 2015.Q2	Release Notes
	EasyVista Knowledge Base	Knowledge Base widget
		Global Search Result custom widget
		EasyVista Knowledge Base data source
	Data Source Library	MS SQL Server
		EasyVista: Master-Detail relation, Sort order
		EasyVista KPI: Master-Detail relation
	General remarks on data sources	Master-Detail relation
	Widget Library	Google Maps: Maps style
		Menu: New page displaying (target)
		Data Viewer: Master-Detail relation in Form mode
	The text editor of apps
	The graphic editor	Logo displaying in toolbar in Execution mode

Q1	Release 2015.02	Release notes
	Widget Library	HTML Composer
		Breadcrumbs
		Sliding Image
		Google Map: Zoom, PinCircle visualization type, Management of transportation
		Bar Chart, Line Chart, Pie/Donut Chart: Limitation of the number of loaded data and displayed data
		Menu: New action type
	General remarks on widgets	Drill-down, Location virtual field, EasyVista action processing buttons, EasyVista Service Requests
	Select a color via
	Access Management	Trusted Provider
	Connectors	Alias and Execution contexts
	All pages	Reshaping the text, Homogenization of terms
	All pages	Identification of the Best Practice: * New section Best Practice * New logo in the text

February	Menu widget
	Click2Get
	Click2Get - Software Packages

2014

Date	Functionality	Details
December	Wiki Home page	New presentation

November	Release 2014.11	Release Notes
	Access Management
	Connectors
	The text editor of apps
	Widget Library	Accordion; Filter List; Horizontal Tab; Page; Search Filter; Slideshare; Sliding Page; Sliding Panel; Vertical Tab
	Data Source Library	CSV Online; JSON Online; JSON; MySQL

August	The App Gallery
	Data Source Library	Composite; CSV; EasyVista; EasyVista KPI
	Widget Library	Layout; Bar Chart; Benchmark Chart; Bullet Chart; Button; Data Viewer; Gauge; Google Map; Html Script; Line Chart; Pie Donut Chart; Secured Html; Twitter; Vimeo; Youtube

Self Help

2019

Date	Functionality	Details
December	Editor	Self Help overview Self Help application home page ; The editor portal Self Help studio overview Mass document import
	Use of the customer portal
	Administrator	Dashboards
	Self Help templates	Connection packages
November	White Paper	Self Help - On Premise
October	Cobalt Release	Release Notes - Cobalt

2018

Date		Functionality	Details
December		Editor	Overview Self Help project ; Resources ; Procedure The studio: The Edit mode ; The Publish mode
	Administrator	Overview ; The servers

Date

Functionality

Details

December

Editor

Overview

Self Help project ; Resources ; Procedure

The studio: The Edit mode ; The Publish mode

Administrator

Overview ; The servers

Service Bots

2019

Date		Functionality	Details
December		Virtual agent	Service Bots Overview Deploying a virtual agent Characteristics of virtual agent procedures Use of the virtual agent
	Self Help templates	Service Bots packages
	Microsoft Teams integration

Date

Functionality

Details

December

Virtual agent

Service Bots Overview

Deploying a virtual agent

Characteristics of virtual agent procedures

Use of the virtual agent

Self Help templates

Service Bots packages

Microsoft Teams integration