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Wiki News
ev|Service Manager
| Date | Functionality | Detail | |
|---|---|---|---|
| July |  |
Patch 2016.1.305.4 | 2017 - Change Log |
| API REST |
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| Integrations |  MS Flow (sentiment analysis) |
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| April | |
Fix 2016.1.305.1 | 2017 - Change Log |
| February | User Guide: Transition |  Overview |
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| Release Projects |
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| Logistics: Logistics, Orders, Stock Management, Pending Deliveries |
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| Invoicing: Invoices, Contract Periods, Pending Invoices, Analytical Cost Allocation |
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| Collision Detection: Blackout Periods, Forward Schedule of Change |
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| Calendar |
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| January |  |
User Guide: Project Management |  Video and Overwiew |
| Project Portfolio, Project, Gantt Chart, Templates, Time Sheets, Project Types |
| Date | Functionality | Detail | |
|---|---|---|---|
| December |  |
Release Notes documents (Fix 2016.1.300.0) | 2017 - Release Notes |
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Fix 2016.1.300.0 | 2017 - Change Log | |
| API REST |
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| Integrations | Kanbanize |
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Report Accelerators | ||
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Other Parameters | 3 new parameters: {ADMIN}Timeframe for displaying the pop-up warning before timeout (in seconds) ; {ADMIN} Disable all notifications ; {SM} Back Office quick call: Filter the known errors on the CI and the equipment | |
| |
Life Cycles | Addition of steps; Review of the diagrams | |
| October | |
Discussions | Page reviewed |
| Integrations | Ellucian Banner® ; Microsoft Azure Logic Apps |
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| September | |
CMDB | Video and Overview |
| Configuration Items (CI), The CMDB Graph, Availability Management, CI Calendar, DML, Service Portfolio | |||
| User Guide | New presentation of the page (icons to identify the nature of the links) | ||
| Transition: Knowledge |
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* Date and Duration fields on incidents/requests * How to delete input errors automatically using a scheduled alert |
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 License Management |
/  license usage rules |
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| Integrations | Tawk.to ; Live Chat Tools |
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| June | Integrations | Zendesk Chat (Zopim); Live Chat Tools |
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| Associate photos with ev|SM employees via an integration model |
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REST API - Action types settings | Connections: new Key-Value fields to customize the HTTP header | |
| User Guide | Directories: Employees; Locations, Departments; Suppliers; Groups |
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| Transition: Common Expenses Catalog |
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| Reference Tables: Knowledge Prerequisites; Employee Availability Status |
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| Administration | Employees: Page reviewed |
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| May | Integrations | Everbridge |
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| Web services REST | New methods: Departments; Locations |
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Auto Connect Link | New procedure How to use CTI | |
| All the Release notes and Change log pages | Addition of navigation buttons Last version; Next version |
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| April | Web services REST |
* See the list of the URL of documents attached to an incident/request * See the justification (comment) of an incident/request * Upload and attach a document to an incident/request
| |
| March | Integrations | Zapier, Jira Software (via Zapier), Trello (via Zapier), Scalable |
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| Bomgar: Sessions with Jump Clients & various improvments |
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Web Services REST | API references list: one page per method | |
| REST action type in the workflows and business rules | API REST - Action types settings |
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| Workflows, Business rules, Graphical process editor |
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| User profiles: REST API field |
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| Questionnaires | Questions, Multi-section questionnaires, Dynamic values |
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| Standard questionnaires, Manage questions wizard |
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Tag | New Specific tag: #CLICK_HERE_LINK# | |
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Import/Export |
* New objects exports: Mail components, Questionnaires, Multi-sections questionnaires * Rewiew of the naming convention of exported objects * User profiles: New Export wizard (XML format) |
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Form | Full modification of the Quick call, Page reviewed | |
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GUI |
Logout, Browser notifications | |
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Managing the platform |
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license management |
Page reviewed | |
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Default values | ||
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FAQ, Troubleshooting and Best Practice | Pages grouped |
| Date | Functionality | Detail | |
|---|---|---|---|
| December | |
Release Notes document | H2.2016 - Change Log |
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Good Practice Questionnaires | ||
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Filter | Conditions field: description of Date type search options | |
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smoServer functions | ||
| October | |
Release Notes documents | H2.2016 - Release Notes |
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Accessibility Compliance | Section 508 law | |
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Wiki news: Feedback on content |  button available on each wiki page |
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| September | |
User Guide | Operation: Incidents, Service requests, Problems and Known errors |
| Transition: Requests for change, Investment requests | |||
| Reference tables | |||
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Videos |
Administration: Access management, Workflows and Business rules, Reporting tools | |
| Operation: Incidents and service requests management | |||
| Transition: Requests for change management, Knowledge management | |||
| Integrations | Microsoft OCS/Lync |
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GUI |
Screens updated with the new style guide | |
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Other parameters | Labels and comments updated | |
| New parameter {SM} Calendar: Fields displayed in hint on an action | |||
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Mail components | New tags: Mail component category | |
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Views | Updating and Reformatting | |
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Full-text sarch | Predictive entry in the history of previous searches | |
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Import/Export | Include different types of EXP in a single export | |
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Reporting and integration models folders | Profiles management via filters | |
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Administration, Utilisation | New presentation in blocks | |
| July | |
Version History | Updating and Reformatting |
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Wiki news | Identification of the wiki updates with logos:
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Integrations | Addition of Introduction; Supplement to the Partial list of systems to be integrated with EasyVista; New categories; Addition of logos: for new products and for updated products |
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Parent Query > Best practice | Addition of external fields in tables |
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The reports editor (smoReportDesigner) | Updating Examples files to download | |
| H1 | |
Release Notes documents | H1.2016 - Release Notes |
| H1.2016 - Change Log | |||
| H1.2016 - Known Errors | |||
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View | New procedure How to enable geolocation using Google Maps | |
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Graphical Process Editor | Updating and Reformatting | |
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Roles | Updating and Reformatting | |
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Tags | Updating and Reformatting | |
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Click2Get - Software Packages | Addtion of a Best practice section and list of Windows environment variables | |
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Questionnaires: Constraints examples |
| Date | Functionality | Detail | |
|---|---|---|---|
| December | |
Wiki Home page | New presentation |
| October | |
Release Notes document | 2014 September - Release Notes |
| April | |
Release Notes documents | 2014.1 - Release Notes |
| 2014.1 - Change Log | |||
| March | |
Global Search | |
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Troubleshooting and Recommendations | No XML were found for the GUID | |
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Tips and Tricks | Addition | |
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EasyVista GUI | Quick Call | |
| Global Search | |||
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Quick Call | Access via an Employees list  |
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Views | Screens | |
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Filters | Screens | |
| February | |
Full-Text Search | |
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Rules for Writing SQL Queries | ||
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Questionnaire | ||
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Troubleshooting and Recommendations | Problems in sending email | |
| Performance problems | |||
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Wiki Home page | Troubleshooting and Recommendations, Manage the EasyVista platform, Wiki news | |
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Parent queries | Screens, Procedure How to use relations from an existing parent query | |
| January | |
Other Parameters | |
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Search | Search help on lists of values | |
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Chat | Contacts list | |
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Discussions | User Moderator | |
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Menus | Alphabetical order of the options |
| Date | Functionality | Detail | |
|---|---|---|---|
| March | |
Release Notes documents | 2013 - Release Notes |
| 2013 - Change Log |
| Date | Functionality | Detail | |
|---|---|---|---|
| Juin | |
Release Notes document | 2012 - Change Log |
ev|Apps Builder
| Date | Fonctionality | Detail | |
|---|---|---|---|
| July | Apps Templates - Oxygen | ITSM Dashboard: procedure to keep parent queries |
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| April | Apps Templates - Oxygen | Change Manager ; Contract Manager ; Executive Dashboard ; ITSM Dashboard ; Mobile Support Tech |
|
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White paper - EasyVista Service Apps - On Premise |
| Date | Functionality | Detail | |
|---|---|---|---|
| December | Apps Templates | Executive Dashboard |
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| Advanced Service Wokplace : French version |
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| Widget Library | Knowesia |
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| Integrations | Sharepoint ; VMware AirWatch |
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| October | Templates | Mobile Support Tech ; Change Management |
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| Standard Service Wokplace available in 2 versions: "Contact IT Service Desk" classical search / Knowesia Self Help Portal |
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| Widget Library | Discussion widget |
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| Datasource Library | EasyVista Discussions data source |
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Field Types Editor | ||
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Data Transformer | New GUI | |
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Text Editor | New request button: New GUI | |
| September | |
Widget Library | Tab widget: New properties; Procedure updated; Theme: Elements formatting |
| Sliding Image widget: Images displaying properties; Images selection from the library | |||
| Menu widget; Data Viewer: Animations new properties | |||
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Text Editor | New functionalities: Background images; Animations on hover/on touch | |
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App pages | Graphical properties: Background image | |
| June | |
Release Notes documents | Phosphore - Release Notes |
| Phosphore - Change Log | |||
| Apps Templates | New presentation of the page with pictures into context |
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| Standard Service Wokplace; Advanced Service Wokplace |
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Connectors | "REST" Connectors: new Key-Value fields to customize the HTTP header | |
| May | |
App Gallery | Public mode; Shortcuts |
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The graphic editor of apps | New properties (Show main toolbar, Show app list, Choose user); Desktop/Mobile view modes | |
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The pages of an app | Public/private pages | |
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The text editor of apps | Data Picker advanced tags Special link tags functionality | |
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Widget library | Close Incident Wizard custom widget |
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| Authentication |
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| Menu widget: New properties (Theme properties Cell Style: Icon Color On, Hover, Text Color On Hover, Cell Width, Cell Border Radius) | |||
| Tab widget: New properties (Scrollable Tabs, Device Native Style) | |||
| Search Filter widget: New property (Device Native Style) | |||
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Data source library | EasyVista data source: New properties (Force Search To Get Data) | |
| Online CSV data source: New properties (/Base URI, Decimal Separator Character, Thousand Separator Character); Procedure How to create a CSV Online file from a Google document | |||
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The Color Picker | New GUI | |
| All the release notes and change log pages | Addition of navigation buttons Last version; Next version |
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| March | |
IT Portal template | New version 2.7 and Page rewiewed |
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FAQ, Troubleshooting and Best Practice | Grouping of pages |
| Date | Functionality | Detail | |
|---|---|---|---|
| December | |
Release Notes documents | H2.2016 - Release Notes |
| H2.2016 - Change Log | |||
| H2.2016 - Known Errors | |||
| Integrations | tawk.to |
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| REST web services; List of API references | |||
| Widgets allowing integrations: addition of Integration examples section | |||
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Widget library | Update Incident Wizard custom widget |
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| Html Script widget: JSON functions; Bubble chart example | |||
| Menu widget: Datasource pointing to incident, service, change catalog | |||
| Youtube widget: New properties | |||
| Search Filter widget: New properties | |||
Tab widget and Sliding Page widget: Page modification via  icon |
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Data sources library | REST (Connector) data source |
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| REST data source: Exposed properties; Comparison between REST and REST (Connector) | |||
| EasyVista data source: Master-detail relation | |||
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The theme editor | Export of themes | |
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The graphic editor | Exposed properties; Favicon | |
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The text editor | Updating and Reformatting | |
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Connectors | New type of connector REST | |
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Documents download | Updating and Reformatting | |
| October | Integrations | Twitter; Yammer |
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Wiki news: Feedback on content | button available on each wiki page |
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| September | |
Release Notes documents | H1.2016 - Change Log |
| H1.2016 - Known Errors | |||
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Vidéo |
The graphic editor of apps | |
| Integrations | Cisco WebEx; Google Analytics; Qlik Sense |
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| Google Agenda |
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| New section Integration examples on widgets Html Script, Secured Html, Menu, Button and data sources CSV, Online CSV, REST |
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| July | |
Wiki WebHome > |
Addition of new entries: Integrations and Version History |
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Version History | Updating and Reformatting | |
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Wiki news | Identification of the wiki updates with logos:
|
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| Integrations | Addition of Introduction; New categories |
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| Addition of logos: for new products and for updated products |
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| Agile CRM; Google Agenda; Google Sheets; Oracle Marketing Cloud (Eloqua); Skype; UserVoice; WordPress; XWiki
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White Paper |
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| H1 | |
Release Notes document | H1.2016 - Release Notes |
| Integrations | Freshdesk; Zendesk |
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Html Script widget | Procedures:
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Add a shortcut to an App |
| Date | Functionality | Detail | |
|---|---|---|---|
| Q4 | |
Release Notes document | H2 2015 - Change Log |
| Migration | Correction of graphics settings of old apps | ||
| Known errors | |||
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Integrations | Bomgar Remote Control |
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| REST data source |
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Best Practice - Apps Creation | ||
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Template Apps | Applications Gallery Template | |
| IT Portal template | |||
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Custom widgets | Custom Widgets Dictionary |
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The theme editor | Principles of inheritance for graphic properties | |
| Graphic properties of a page | |||
| Properties of widget types in the theme editor | |||
| Theme properties widgets: Update, New presentation, Addition of examples |
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| The Icon library | |||
Select a color via  |
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The App Gallery | Shortcuts |
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| Management of third-party products integration, Theme Designer Profile, Screens updated | |||
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The graphic editor | Procedure: Screens updated, Addition in the Design Pane | |
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Access Management | Everyone Team, Theme Designer Profile | |
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Trusted Provider | Best Practice, Procedure, Examples | |
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Widget Library | Layout: Screens updated | |
| Menu: Properties updated | |||
| Data Viewer: Properties updated | |||
| Filter List: Display mode | |||
| Tab: Vertical Tab and Horizontal Tab widgets grouping |
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| Sliding Image: Stretch Image new field | |||
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General remarks on widgets | Principles of inheritance for graphic properties |
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| Q2 | |
Release Notes document | Q2 2015 - Change Log |
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EasyVista Knowledge Base | Knowledge Base widget | |
| Global Search Result custom widget | |||
| EasyVista Knowledge Base data source | |||
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Data Source Library | MS SQL Server |
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| EasyVista: Master-Detail relation, Sort order | |||
| EasyVista KPI: Master-Detail relation | |||
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General remarks on data sources | Master-Detail relation | |
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Widget Library | Google Maps: Maps style | |
| Menu: New page displaying (target) | |||
| Data Viewer: Master-Detail relation in Form mode | |||
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The text editor of apps | ||
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The graphic editor | Logo displaying in toolbar in Execution mode | |
| Q1 | |
Release Notes document | February 2015 - Change Log |
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Widget Library | HTML Composer |
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| Breadcrumbs |
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| Sliding Image |
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| Google Map: Zoom, PinCircle visualization type, Management of transportation |
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| Bar Chart, Line Chart, Pie/Donut Chart: Limitation of the number of loaded data and displayed data |
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| Menu: New action type |
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General remarks on widgets | Drill-down, Location virtual field, EasyVista action processing buttons, EasyVista Service Requests | |
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Select a color via |
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Access Management | Trusted Provider | |
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Connectors | Alias and Execution contexts | |
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All pages | Reshaping the text, Homogenization of terms | |
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Identification of the Best Practice: * New section * New logo in the text |
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| February | |
Menu widget | |
|
Click2Get | ||
|
Click2Get - Software Packages |
| Date | Functionality | Detail | |
|---|---|---|---|
| December | |
Wiki Home page | New presentation |
| November | |
Release Notes document | November 2014 - Release Notes |
|
Access Management | ||
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Connectors | ||
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The text editor of apps | ||
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Widget Library | Accordion; Filter List; Horizontal Tab; Page; Search Filter; Slideshare; Sliding Page; Sliding Panel; Vertical Tab | |
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Data Source Library | CSV Online; JSON Online; JSON; MySQL | |
| August | |
The App Gallery | |
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Data Source Library | Composite; CSV; EasyVista; EasyVista KPI | |
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Widget Library | Layout; Bar Chart; Benchmark Chart; Bullet Chart; Button; Data Viewer; Gauge; Google Map; Html Script; Line Chart; Pie Donut Chart; Secured Html; Twitter; Vimeo; Youtube |