- Welcome to the EasyVista Wiki
- What's New in the Wiki
What's New in the Wiki
Service Manager
Date | Functionality | Details | |
---|---|---|---|
December | ![]() |
Fix Oxygen | Change Log - Oxygen 2.1 |
September | The graphical user interface |
|
|
![]() |
Contextual apps on incident / service request forms | ||
![]() |
Commands studio | Access by profile | |
July | ![]() |
Fix Oxygen | Change Log - Oxygen 2.0 |
![]() |
Oxygen Release | Release Notes - Oxygen 2.0 | |
![]() |
Glossary | ||
![]() |
Know & Decide Integration | ||
![]() |
Log files description | ||
June | API REST | ![]() * From 2016 version - Build 2016.1.321.0 and later : See the list of the links that have an impact on a CI ; See the list of the links impacted by a CI |
|
May | ![]() |
Hotfix Oxygen | Change Log - Oxygen 1.8 |
API REST | ![]() From Oxygen version 1.8 - Build 2018.1.140.0 * Departments ans Locations (POST, PUT) * Problems and Problems/Tickets (GET) * Known errors (GET) |
||
April | ![]() |
CMDB Graph | |
![]() |
Green IT | ||
FAQ | ![]() |
||
March | ![]() |
Oxygen Release | Release Notes - Oxygen 1.8 |
API REST |
From Oxygen version 1.7 - Build 2018.1.131.0
|
||
February | ![]() |
Fix Oxygen | Change Log - Oxygen 1.7 |
Date | Functionality | Details | |
---|---|---|---|
December | ![]() |
Oxygen Release | Release Notes - Oxygen 1.6 |
![]() |
Fix Oxygen | Change Log - Oxygen 1.6 | |
![]() |
User Guide: New Oxygen version |
|
|
![]() |
Wiki |
* New home page * New graphic design * On pages updated to the Oxygen version: New section Characteristics specific to versions 2016 and earlier, Alphabetical tabs list * Improved procedures with well-defined steps |
|
![]() |
Customize the Service Manager CSS Stylesheet | ||
November | ![]() |
User Guide | Implementation Template of the Incident Management |
API REST |
|
||
![]() |
White papers | ||
July | ![]() |
Patch 2016.1.305.4 | Change Log |
API REST |
|
||
Integrations | ![]() |
||
April | ![]() |
Fix 2016.1.305.1 | Change Log |
February | User Guide: Transition | ![]() |
|
![]() |
|||
![]() |
|||
![]() |
|||
![]() |
|||
![]() |
|||
January | ![]() |
User Guide: Project Management | ![]() |
Project Portfolio, Project, Gantt Chart, Templates, Time Sheets, Project Types |
Date | Functionality | Details | |
---|---|---|---|
December | ![]() |
Release 2017 | Release Notes |
![]() |
Fix 2016.1.300.0 | Change Log | |
API REST |
|
||
Integrations | ![]() |
||
![]() |
Report Accelerators | ||
![]() |
Other Parameters | 3 new parameters: {ADMIN}Timeframe for displaying the pop-up warning before timeout (in seconds) ; {ADMIN} Disable all notifications ; {SM} Back Office quick call: Filter the known errors on the CI and the equipment | |
![]() |
Life Cycles | Addition of steps; Review of the diagrams | |
October | ![]() |
Discussions | Page reviewed |
Integrations | ![]() |
||
September | ![]() |
CMDB | ![]() |
Configuration Items (CI), The CMDB Graph, Availability Management, CI Calendar, DML, Service Portfolio | |||
User Guide | ![]() |
||
![]() |
|||
* Date and Duration fields on incidents/requests * How to delete input errors automatically using a scheduled alert |
|||
![]() |
Service Manager License Management>>doc:EasyVistaLicenses]] | Service Manager / Service Apps license usage rules | |
Integrations | ![]() |
||
June | Integrations | ![]() |
|
![]() |
|||
![]() |
REST API - Action types settings | Connections: new Key-Value fields to customize the HTTP header | |
User Guide | ![]() |
||
![]() |
|||
![]() |
|||
Administration | ![]() |
||
May | Integrations | ![]() |
|
Web services REST | ![]() |
||
![]() |
Auto Connect Link | New procedure How to use CTI | |
All the Release notes and Change log pages | ![]() |
||
April | Web services REST |
* See the list of the URL of documents attached to an incident/request * See the justification (comment) of an incident/request * Upload and attach a document to an incident/request
|
|
March | Integrations | ![]() |
|
![]() |
|||
![]() |
Web Services REST | API references list: one page per method | |
REST action type in the workflows and business rules | ![]() |
||
![]() |
|||
User profiles: ![]() |
|||
Questionnaires | ![]() |
||
![]() |
|||
![]() |
Tag | New Specific tag: #CLICK_HERE_LINK# | |
![]() |
Import/Export |
* New objects exports: Mail components, Questionnaires, Multi-sections questionnaires * Rewiew of the naming convention of exported objects * User profiles: New Export wizard (XML format) |
|
![]() |
Form | Full modification of the Quick call, Page reviewed | |
![]() |
Service Manager GUI | Logout, Browser notifications | |
![]() |
Managing the Service Manager platform | ||
![]() |
Service Manager license management | Page reviewed | |
![]() |
Default values | ||
![]() |
FAQ, Troubleshooting and Best Practice | Pages grouped |
Date | Functionality | Details | |
---|---|---|---|
December | ![]() |
Patch 2016.H2 | Change Log |
![]() |
Good Practice Questionnaires | ||
![]() |
Filter | Conditions field: description of Date type search options | |
![]() |
smoServer functions | ||
October | ![]() |
Release 2016.H2 | Release Notes |
![]() |
Accessibility Compliance | Section 508 law | |
![]() |
Wiki news: Feedback on content | ![]() |
|
September | ![]() |
User Guide | Operation: Incidents, Service requests, Problems and Known errors |
Transition: Requests for change, Investment requests | |||
Reference tables | |||
![]() |
![]() |
Administration: Access management, Workflows and Business rules, Reporting tools | |
Operation: Incidents and service requests management | |||
Transition: Requests for change management, Knowledge management | |||
Integrations | ![]() |
||
![]() |
Service Manager GUI | Screens updated with the new style guide | |
![]() |
Other parameters | Labels and comments updated | |
New parameter {SM} Calendar: Fields displayed in hint on an action | |||
![]() |
Mail components | New tags: Mail component category | |
![]() |
Views | Updating and Reformatting | |
![]() |
Full-text sarch | Predictive entry in the history of previous searches | |
![]() |
Import/Export | Include different types of EXP in a single export | |
![]() |
Reporting and integration models folders | Profiles management via filters | |
![]() |
Administration, User Guide | New presentation in blocks | |
July | ![]() |
Version History | Updating and Reformatting |
![]() |
Wiki news | Identification of the wiki updates with logos:
|
|
![]() |
Integrations | Addition of Introduction; Supplement to the Partial list of systems to be integrated with EasyVista; New categories; Addition of logos:![]() ![]() |
|
![]() |
Parent Query > Best practice | Addition of external fields in Service Manager tables | |
![]() |
The reports editor (smoReportDesigner) | Updating Examples files to download | |
H1 | ![]() |
Release 2016.H1 | Release Notes |
![]() |
Patch 2016.H1 | Change Log | |
Migration 2016.H1 | Known Errors | ||
![]() |
View | New procedure How to enable geolocation using Google Maps | |
![]() |
Graphic Process Editor | Updating and Reformatting | |
![]() |
Roles | Updating and Reformatting | |
![]() |
Tags | Updating and Reformatting | |
![]() |
Click2Get - Software Packages | Addtion of a Best Practice section and list of Windows environment variables | |
![]() |
Questionnaires: Constraints examples |
Date | Functionality | Details | |
---|---|---|---|
December | ![]() |
Wiki Home page | New presentation |
October | ![]() |
Release 2014.09 | Release Notes |
April | ![]() |
Release 2014.04 | Release Notes |
![]() |
Patchs / Builds 2014 | Change Log | |
March | ![]() |
Global Search | |
![]() |
Troubleshooting and Recommendations | No XML were found for the GUID | |
![]() |
Tips and Tricks | Addition | |
![]() |
EasyVista GUI | Quick Call | |
Global Search | |||
![]() |
Quick Call | Access via an Employees list ![]() |
|
![]() |
Views | Screens | |
![]() |
Filters | Screens | |
February | ![]() |
Full-Text Search | |
![]() |
Rules for Writing SQL Queries | ||
![]() |
Questionnaire | ||
![]() |
Troubleshooting and Recommendations | Problems in sending email | |
Performance problems | |||
![]() |
Wiki Home page | Troubleshooting and Recommendations, Manage the EasyVista platform, Wiki news | |
![]() |
Parent queries | Screens, Procedure How to use relations from an existing parent query | |
January | ![]() |
Other Parameters | |
![]() |
Search | Search help on lists of values | |
![]() |
Chat | Contacts list | |
![]() |
Discussions | User Moderator | |
![]() |
Menus | Alphabetical order of the options |
Date | Functionality | Details | |
---|---|---|---|
March | ![]() |
Release 2013 | Release Notes |
![]() |
Patchs / Builds 2013 | Change Log |
Date | Functionality | Details | |
---|---|---|---|
June | ![]() |
Builds 2012 | Change Log |
Service Apps
Date | Functionality | Details | |
---|---|---|---|
December | ![]() |
Virtual agent layout library | |
Widgets library |
* Procedure: How to implement a Self Help project in an app
* Graphic properties * Procedure: How to implement a virtual agent in an app |
||
Data source library | ![]() |
||
Self Help and Service Bots connectors |
|
||
October | ![]() |
Autumn 2020 Release | Release Notes - Autumn 2020 |
![]() |
Autumn 2020 Release | Change Log - Autumn 2020 | |
Templates |
* Screens carousel and list of functionalities * Division of the procedure: Autumn 2020 version - Oxygen and prior versions specificities |
||
The Graphic Editor | ![]() |
||
![]() |
The multilingual management | How to translate an app; Advanced tag Translation Tag... | |
Widget library | ![]() |
||
April | Templates | ||
March | Widget library |
|
|
February | ![]() |
Oxygen Release | Release Notes - Oxygen 2.1.2 |
![]() |
Fix Oxygen | Change Log - Oxygen 2.1.2 | |
![]() |
Graphic properties management |
Properties of widget types in the Theme editor |
|
![]() |
The pages of apps | Addition of properties | |
January | ![]() |
Web accessibility |
Web accessibility charter of Service Apps Upgrade of all the Service Apps templates to integrate the web accessibility charter |
![]() |
CSS Custom Properties | Initialization of specific graphic properties via CSS variables | |
Connectors | ![]() |
Date | Functionality | Details | |
---|---|---|---|
November | ![]() |
Oxygen Release | Release notes - Oxygen 2.1 |
Widget library |
|
||
![]() |
Connectors | All the page updated | |
September | Widget Library |
|
|
Datasource Library | ![]() |
||
Connectors | ![]() |
||
Theme properties widgets | ![]() |
||
July | ![]() |
Oxygen Release | Release Notes - Oxygen 2.0 |
Templates | ![]() |
||
Avril | Widget Library | ![]() |
|
![]() |
Admin Panel | Monitoring ; Access management ; Teams management ; Emails templates | |
Data Source Library | ![]() |
||
March | Templates | ![]() |
|
February | ![]() |
Fix Oxygen | Change Log - Oxygen 1.7 |
Date | Functionality | Details | |
---|---|---|---|
December | Widget Library | ![]() |
|
![]() |
Wiki |
* New home page * New graphic design * Improved procedures with well-defined steps |
|
![]() |
Fix Oxygen | Change Log - Oxygen 1.6 | |
![]() |
Oxygen Release | Release Notes - Oxygen | |
November | Template - Oxygène | ![]() |
|
July | Templates - Oxygen | ![]() |
|
April | Templates - Oxygen | ![]() |
Date | Functionality | Details | |
---|---|---|---|
December | Templates | ![]() |
|
![]() |
|||
Widget Library | ![]() |
||
Integrations | ![]() |
||
October | Templates | ![]() |
|
![]() |
|||
Widget Library | ![]() |
||
Data Source Library | ![]() |
||
![]() |
Field Types Editor | ||
![]() |
Data Transformer | New GUI | |
![]() |
Text Editor | New request button: New GUI | |
September | ![]() |
Widget Library | Tab widget: New properties; Procedure updated; Theme: Elements formatting |
Sliding Image widget: Images displaying properties; Images selection from the library | |||
Menu widget; Data Viewer: Animations new properties | |||
![]() |
Text Editor | New functionalities: Background images; Animations on hover/on touch | |
![]() |
App pages | Graphic properties: Background image | |
June | ![]() |
Release Phosphore | Release Notes |
![]() |
Patch Phosphore 2.2 | Change Log | |
Templates | ![]() |
||
![]() |
|||
![]() |
Connectors | "REST" Connectors: new Key-Value fields to customize the HTTP header | |
May | ![]() |
App Gallery | Public mode; Shortcuts |
![]() |
The graphic editor of apps | New properties (Show main toolbar, Show app list, Choose user); Desktop/Mobile view modes | |
![]() |
The pages of apps | Public/private pages | |
![]() |
The text editor of apps | Data Picker advanced tags Special link tags functionality | |
![]() |
Widget library | ![]() |
|
![]() |
|||
Menu widget: New properties (Theme properties Cell Style: Icon Color On, Hover, Text Color On Hover, Cell Width, Cell Border Radius) | |||
Tab widget: New properties (Scrollable Tabs, Device Native Style) | |||
Search Filter widget: New property (Device Native Style) | |||
![]() |
Data Source Library | EasyVista data source: New properties (Force Search To Get Data) | |
Online CSV data source: New properties (/Base URI, Decimal Separator Character, Thousand Separator Character); Procedure How to create a CSV Online file from a Google document | |||
![]() |
The Color Picker | New GUI | |
All the release notes and change log pages | ![]() |
||
March | ![]() |
IT Portal template | New version 2.7 and Page rewiewed |
![]() |
FAQ, Troubleshooting and Best Practice | Grouping of pages |
Date | Functionality | Details | |
---|---|---|---|
December | ![]() |
Release 2016.H2 | Release Notes |
![]() |
Patchs 2016.H2 | Change Log | |
Version 2016.H2 | Known Errors | ||
Integrations | ![]() |
||
REST web services; List of API references | |||
Widgets allowing integrations: addition of Integration examples section | |||
![]() |
Widget library | ![]() |
|
Html Script widget: JSON functions; Bubble chart example | |||
Menu widget: Datasource pointing to incident, service, change catalog | |||
Youtube widget: New properties | |||
Search Filter widget: New properties | |||
Tab widget and Sliding Page widget: Page modification via ![]() |
|||
![]() |
Data Source Library | ![]() |
|
REST data source: Exposed properties; Comparison between REST and REST (Connector) | |||
EasyVista data source: Master-detail relation | |||
![]() |
The theme editor | Export of themes | |
![]() |
The graphic editor | Exposed properties; Favicon | |
![]() |
The text editor | Updating and Reformatting | |
![]() |
Connectors | New type of connector REST | |
![]() |
Documents download | Updating and Reformatting | |
October | Integrations | ![]() |
|
![]() |
Wiki news: Feedback on content | ![]() |
|
September | ![]() |
Release 2016.H1 | Change Log |
Version 2016.H1 | Known Errors | ||
![]() |
![]() |
The graphic editor of apps | |
Integrations | ![]() |
||
![]() |
|||
![]() |
|||
July | ![]() |
Wiki WebHome > ![]() |
Addition of new entries: Integrations and Version History |
![]() |
Version History | Updating and Reformatting | |
![]() |
Wiki news | Identification of the wiki updates with logos:
|
|
Integrations | ![]() |
||
![]() ![]() ![]() |
|||
![]() |
|||
H1 | ![]() |
Release 2016.H1 | Release Notes |
Integrations | ![]() |
||
![]() |
Html Script widget | ![]() |
|
![]() |
Add a shortcut to an App |
Date | Functionality | Details | |
---|---|---|---|
Q4 | ![]() |
Release 2015.H2 | Release notes |
Version 2015.H2 | Known errors | ||
Migration | Correction of graphics settings of old apps | ||
![]() |
Integrations | ![]() |
|
![]() |
|||
![]() |
Best Practice - Apps Creation | ||
![]() |
Template Apps | Applications Gallery Template | |
IT Portal template | |||
![]() |
Custom widgets | ![]() |
|
![]() |
The theme editor | Principles of inheritance for graphic properties | |
Graphic properties of a page | |||
Properties of widget types in the theme editor | |||
![]() |
|||
The Icon library | |||
![]() ![]() |
|||
![]() |
The App Gallery | ![]() |
|
Management of third-party products integration, Theme Designer Profile, Screens updated | |||
![]() |
The graphic editor | Procedure: Screens updated, Addition in the Design Pane | |
![]() |
Access Management | Everyone Team, Theme Designer Profile | |
![]() |
Trusted Provider | Best Practice, Procedure, Examples | |
![]() |
Widget Library | Layout: Screens updated | |
Menu: Properties updated | |||
Data Viewer: Properties updated | |||
Filter List: Display mode | |||
![]() |
|||
Sliding Image: Stretch Image new field | |||
![]() |
General remarks on widgets | ![]() |
|
Q2 | ![]() |
Release 2015.Q2 | Release Notes |
![]() |
EasyVista Knowledge Base | Knowledge Base widget | |
Global Search Result custom widget | |||
EasyVista Knowledge Base data source | |||
![]() |
Data Source Library | ![]() |
|
EasyVista: Master-Detail relation, Sort order | |||
EasyVista KPI: Master-Detail relation | |||
![]() |
General remarks on data sources | Master-Detail relation | |
![]() |
Widget Library | Google Maps: Maps style | |
Menu: New page displaying (target) | |||
Data Viewer: Master-Detail relation in Form mode | |||
![]() |
The text editor of apps | ||
![]() |
The graphic editor | Logo displaying in toolbar in Execution mode | |
Q1 | ![]() |
Release 2015.02 | Release notes |
![]() |
Widget Library | ![]() |
|
![]() |
|||
![]() |
|||
![]() |
|||
![]() |
|||
![]() |
|||
![]() |
General remarks on widgets | Drill-down, Location virtual field, EasyVista action processing buttons, EasyVista Service Requests | |
![]() |
Select a color via ![]() |
||
![]() |
Access Management | Trusted Provider | |
![]() |
Connectors | Alias and Execution contexts | |
![]() |
All pages | Reshaping the text, Homogenization of terms | |
Identification of the Best Practice: * New section Best Practice * New logo in the text |
|||
February | ![]() |
Menu widget | |
![]() |
Click2Get | ||
![]() |
Click2Get - Software Packages |
Date | Functionality | Details | |
---|---|---|---|
December | ![]() |
Wiki Home page | New presentation |
November | ![]() |
Release 2014.11 | Release Notes |
![]() |
Access Management | ||
![]() |
Connectors | ||
![]() |
The text editor of apps | ||
![]() |
Widget Library | Accordion; Filter List; Horizontal Tab; Page; Search Filter; Slideshare; Sliding Page; Sliding Panel; Vertical Tab | |
![]() |
Data Source Library | CSV Online; JSON Online; JSON; MySQL | |
August | ![]() |
The App Gallery | |
![]() |
Data Source Library | Composite; CSV; EasyVista; EasyVista KPI | |
![]() |
Widget Library | Layout; Bar Chart; Benchmark Chart; Bullet Chart; Button; Data Viewer; Gauge; Google Map; Html Script; Line Chart; Pie Donut Chart; Secured Html; Twitter; Vimeo; Youtube |
Self Help
Date | Functionality | Details | |
---|---|---|---|
December | ![]() |
Self Help overview |
|
![]() |
Online Studio (formerly known as Admin module) |
|
|
Desktop Studio |
|
||
![]() |
Description of a Statistic File | New Variables | |
October | ![]() |
Autumn 2020 Release | Release Notes - Autumn 2020 |
![]() |
Autumn 2020 Release | Change Log - Autumn 2020 | |
July | ![]() |
Deploying a Self Help project | |
June | ![]() |
Self Help for Remote Worker package | |
March | ![]() |
The content validation workflow | |
![]() |
Version management of a Self Help project | ||
![]() |
Multilingual management of a Self Help project | ||
![]() |
Administration | ||
![]() |
The evSH skin | ||
![]() |
The standard project | ||
![]() |
Self Help project | Metadata ; Predefined variables ; Input and Output parameters | |
February | ![]() |
Cobalt Release | Release Notes - Cobalt 1.1 |
January | ![]() |
The Studio's edit mode of Self Help | New Studio's interface |
![]() |
Self Help project ; Procedure ; Resources | Fully upgrade of the pages |
Date | Functionality | Details | |
---|---|---|---|
December | Editor | ||
![]() |
Use of the customer portal | ||
![]() |
Administrator | Dashboards | |
![]() |
Self Help templates | Connection packages | |
November | ![]() |
White Paper | Self Help - On Premise |
October | ![]() |
Cobalt Release | Release Notes - Cobalt |
Date | Functionality | Details | |
---|---|---|---|
December | ![]() |
Editor |
Self Help project ; Resources ; Procedure The studio: The Edit mode ; The Publish mode |
![]() |
Administrator | Overview ; The servers |
Service Bots
Date | Fonctionnalité | Détail | |
---|---|---|---|
December | ![]() |
Virtual agent layout library | |
October | ![]() |
Autumn 2020 Release | Release Notes - Autumn 2020 |
March | ![]() |
Dictionary of a virtual agent | |
![]() |
Description of the CSV file of a virtual agent dictionary |
Date | Functionality | Details | |
---|---|---|---|
December | ![]() |
Virtual agent | |
![]() |
Self Help templates | Service Bots packages | |
![]() |
Microsoft Teams integration |