What's New in the Wiki
Service Manager
Date | Functionality | Details | |
---|---|---|---|
June | New | Subscriptions to forms | |
New | Deep Linking | ||
New | Tag colors | ||
User interface | Update Notification bar : Subscriptions to forms ; List mode: Board display ; Form mode: Deep Linking, Subscriptions to forms | ||
Form editor | New Deep Linking | ||
New | Settings of Service Apps in Service Manager | Service Apps tenant management, team management rules | |
Other parameters | New New parameters: Enable Form Auto Refresh ; Restrict the export and printing of grids to N records ; Maximum number of active subscriptions for a given reference ; Maximum number of active subscriptions for a given user ; Maximum number of fields for a subscription | ||
REST API |
New All methods: New error code Timeout New History of updates (link at the top of the page) |
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April | Release | Release 2022 | Release Notes - 2022 - Build 2022.1.109.0.03 |
Change Log | Release 2022 | Change Log - 2022 - Build 2022.1.109.0.03 | |
New | Goverlan integration (via Talend) | ||
New | DevOps and Git integrations |
* List of integrations between Service Manager and Azure DevOps |
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New | Settings of REST action types | New authentication modes: AWS, Bearer Token, Self Help | |
REST API | New New methods: Create a CI unavailability, End a CI unavailability, View the information of the Service Manager license key | ||
New | Externalize the resources directory | Procedure | |
February | New | Service Manager architecture / EasyVista services | Description of servers, databases, services |
Purging of archives | Update Upgrading / Rules for purging temp files and log files | ||
New | Global logs | ||
Integration logs | Update Upgrading | ||
January | All Service Manager wizards | New Adding the physical name of each wizard | |
Service Manager documentation | New Adding the physical name of lists and forms (when the cursor hovers over a menu entry) |
Date | Functionality | Details | |
---|---|---|---|
December | New | Risk management | A set of tools available in Service Manager for implementing effective risk management |
New | Platform version | Latest versions of components installed on the application server, Service Apps tenant management | |
Group directory | New New section: Manage authorized/unauthorized groups | ||
Manage questions wizard | Update Upgrading: Manage input constraints, display conditions, targets | ||
Service Manager graphical user interface | Update
* Home page: Display an app * Form: Display in tabs, Resizing * Menu pane: Resizing |
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Settings of REST action types | New New authentication methods: OAuth2 (custom) and Self Help | ||
Mail templates | Update List of wizards that can be associated with mail templates, Upgrading | ||
Mail components | Update Upgrading | ||
Solving problems in sending email | Update Upgrading | ||
Other parameters | New
* New section: List of parameters requiring the restart of EasyVista services * New parameters: {ADMIN} Enable Form Auto Refresh, {SM} Launch the full-text search as soon as the side menu is opened when creating a ticketl |
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Actions | New Table display of the timeline | ||
Service requests | New Duplicate wizard | ||
Change Log | Fix 2021 | Change Log - 2021 - Build 2021.1.113.3 | |
November | Release | Release 2021 | Release Notes - 2021 - Build 2021.1.113.0 |
Change Log | Release 2021 | Change Log - 2021 - Build 2021.1.113.0
Note: Only SaaS version |
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October | Integrations | New Azure DevOps (via Microsoft Power Automate) | |
API REST | New New method: View the ticket status list | ||
September | New | Wiki: New GUI and new style guide | New homepage, menu pages, new presentation of template list and integration list, etc. |
July | smoServer Functions | Update A page per function ; Addition of examples | |
Integrations | New Integration connectors | ||
Information: Pre-Oxygen Versions of Service Manager - End of Life | |||
May | Release | Fix Autumn 2020 | Release Notes - Build 2020.2.125.3 |
Change Log | Fix Autumn 2020 | Change Log - Build 2020.2.125.3 | |
Integrations | New How to automate an integration | ||
Update Upgrading: Integration models ; Preimport ; Integration logs ; Scheduled tasks (smoScheduler) | |||
New smoIntegration ; smoBackOffice ; smoBackOfficeClient ; Normalization ; Associate photos with employees via integration | |||
New Self Help Extractor | |||
April | Domains | Update Upgrading | |
Import / Export | Update Upgrading | ||
March | New | Action types | |
Password management | Update Upgrading: Password management, Employee access management | ||
New EasyCrypt: SHA256 cryptographic hash mode | |||
Wizards (The editor) , The list of values | Update Upgrading | ||
February | Release | Fix Autumn 2020 | Release Notes - Build 2020.2.124.2 |
Change Log | Fix Autumn 2020 | Change Log - Build 2020.2.124.2 | |
Forms | New Contextual apps | ||
New | The filter editor | New visual editor | |
Parent queries | Update Upgrading | ||
Internal reporting tools | Update Upgrading: Scheduled alerts, Reports, Scheduled reports | ||
Views | Update Upgrading |
Date | Functionality | Details | |
---|---|---|---|
December | Change Log | Fix Oxygen | Change Log - Oxygen 2.1 |
September | The graphical user interface |
New Favorites New Form (tabs): Related elements Update Menu pane: My menu, Global menu options ; filter |
|
New | Contextual apps on incident / service request forms | ||
Update | Commands studio | Access by profile | |
July | Change Log | Fix Oxygen | Change Log - Oxygen 2.0 |
Release | Release Oxygen | Release Notes - Oxygen 2.0 | |
New | Glossary | ||
New | Know & Decide Integration | ||
New | Log files description | ||
June | API REST | New New methods:
* From 2016 version - Build 2016.1.321.0 and later : See the list of the links that have an impact on a CI ; See the list of the links impacted by a CI |
|
May | Change Log | Hotfix Oxygen | Change Log - Oxygen 1.8 |
API REST | New New methods:
From Oxygen version 1.8 - Build 2018.1.140.0 * Departments ans Locations (POST, PUT) * Problems and Problems/Tickets (GET) * Known errors (GET) |
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April | New | CMDB Graph | |
Update | Green IT | ||
FAQ | Update Solving performance problems | ||
March | Release | Release Oxygen | Release Notes - Oxygen 1.8 |
API REST |
From Oxygen version 1.7 - Build 2018.1.131.0 New All GET methods: New optional parameters (not like, not, formatDate) New New method: Actions (GET, PUT) ; External tables E_ tables (GET, POST, PUT, DELETE) |
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February | Change Log | Fix Oxygen | Change Log - Oxygen 1.7 |
Date | Functionality | Details | |
---|---|---|---|
December | Release | Release Oxygen | Release Notes - Oxygen 1.6 |
Change Log | Fix Oxygen | Change Log - Oxygen 1.6 | |
New | New Oxygen version |
New The new Graphical User Interface of Service Manager New The Menu Editor Update The Profile Management New The Commands Studio ; The Search Studio New Tickets Update Process items: Incidents, Service Requests / Change Requests / Investment Requests, Problems, Events |
|
New | Wiki |
* New home page * New graphic design * On pages updated to the Oxygen version: New section Characteristics specific to versions 2016 and earlier, Alphabetical tabs list * Improved procedures with well-defined steps |
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Update | Customize the Service Manager CSS Stylesheet | ||
November | New | User Guide | Implementation Template of the Incident Management |
API REST |
Update Full update: Properties, Fields list, Examples New Tickets methods: Incidents, Service requests / Change requests / Investment requests, Problems, Events |
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New | White papers | ||
July | Change Log | Patch 2016.1.305.4 | Change Log |
API REST |
New New methods: List of paths of incident-request catalog entries |
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Integrations | New MS Flow (sentiment analysis) | ||
April | Change Log | Fix 2016.1.305.1 | Change Log |
February | User Guide: Transition | Update Overview | |
New Release Projects | |||
New Logistics: Logistics, Orders, Stock Management, Pending Deliveries | |||
New Invoicing: Invoices, Contract Periods, Pending Invoices, Analytical Cost Allocation | |||
New Collision Detection: Blackout Periods, Forward Schedule of Change | |||
New Calendar | |||
January | New | User Guide: Project Management | Video and Overwiew |
Project Portfolio, Project, Gantt Chart, Templates, Time Sheets, Project Types |
Date | Functionality | Details | |
---|---|---|---|
December | Release | Release 2017 | Release Notes |
Change Log | Fix 2016.1.300.0 | Change Log | |
API REST |
New New methods : Assets, Manufacturers, SLAs, Incidents/Requests, Problems/Known Errors, Departments/Locations, CI |
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Integrations | New Kanbanize | ||
New | Report Accelerators | ||
Update | Other Parameters | 3 new parameters: {ADMIN}Timeframe for displaying the pop-up warning before timeout (in seconds) ; {ADMIN} Disable all notifications ; {SM} Back Office quick call: Filter the known errors on the CI and the equipment | |
Update | Life Cycles | Addition of steps; Review of the diagrams | |
October | Update | Discussions | Upgrading |
Integrations | New Ellucian Banner® ; Microsoft Azure Logic Apps | ||
September | New | CMDB | Video and Overview |
Configuration Items (CI), The CMDB Graph, Availability Management, CI Calendar, DML, Service Portfolio | |||
Transition | New Knowledge | ||
Operation | New
* Date and Duration fields on incidents/requests * How to delete input errors automatically using a scheduled alert |
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Update | Service Manager License Management>>doc:EasyVistaLicenses]] | Service Manager / Service Apps license usage rules | |
Integrations | New Tawk.to ; Live Chat Tools | ||
June | Integrations | New Zendesk Chat (Zopim); Live Chat Tools | |
New Associate photos with ev|SM employees via an integration model | |||
Update | REST API - Action types settings | Connections: new Key-Value fields to customize the HTTP header | |
User Guide | New Directories: Employees; Locations, Departments; Suppliers; Groups | ||
New Transition: Common Expenses Catalog | |||
New Reference Tables: Knowledge Prerequisites; Employee Availability Status | |||
Administration | Update Employees: Upgrading | ||
May | Integrations | New Everbridge | |
Web services REST | New New methods: Departments; Locations | ||
Update | Auto Connect Link | New procedure How to use CTI | |
All the Release notes and Change log pages | New Addition of navigation buttons Last version; Next version | ||
April | Web services REST |
New 3 new methods: * See the list of the URL of documents attached to an incident/request * See the justification (comment) of an incident/request * Upload and attach a document to an incident/request Update Close an incident-request: Optional fields updated |
|
March | Integrations | New Zapier, Jira Software (via Zapier), Trello (via Zapier), Scalable | |
Update Bomgar: Sessions with Jump Clients ; Various improvments | |||
Update | Web Services REST | API references list: one page per method | |
REST action type in the workflows and business rules | New API REST - Action types settings | ||
Update Workflows, Business rules, Graphic process editor | |||
User profiles: New REST API field | |||
Questionnaires | New Questions, Multi-section questionnaires, Dynamic values | ||
Update Standard questionnaires, Manage questions wizard | |||
Update | Tag | New Specific tag: #CLICK_HERE_LINK# | |
Update | Import/Export |
* New objects exports: Mail components, Questionnaires, Multi-sections questionnaires * Rewiew of the naming convention of exported objects * User profiles: New Export wizard (XML format) |
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Form | Update Upgrading: The Quick call | ||
Update | Service Manager GUI | Logout, Browser notifications | |
Update | Managing the Service Manager platform | ||
Service Manager licenses management | Update Upgrading | ||
New | Default values | ||
Update | FAQ, Troubleshooting and Best Practice | Pages grouped |
Date | Functionality | Details | |
---|---|---|---|
December | Change Log | Patch 2016.H2 | Change Log |
Update | Good Practice Questionnaires | ||
Update | Filter | Conditions field: description of Date type search options | |
New | smoServer functions | ||
October | Release | Release 2016.H2 | Release Notes |
New | Accessibility Compliance | Section 508 law | |
New | Wiki news: Feedback on content | ![]() |
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September | New | User Guide | Operation: Incidents, Service requests, Problems and Known errors |
Transition: Requests for change, Investment requests | |||
Reference tables | |||
New | Videos | Administration: Access management, Workflows and Business rules, Reporting tools | |
Operation: Incidents and service requests management | |||
Transition: Requests for change management, Knowledge management | |||
Integrations | New Microsoft OCS/Lync | ||
Update | Service Manager GUI | Screens updated with the new style guide | |
Update | Other parameters | Labels and comments updated | |
New parameter {SM} Calendar: Fields displayed in hint on an action | |||
Update | Mail components | New tags: Mail component category | |
Update | Views | Updating and Reformatting | |
Update | Full-text sarch | Predictive entry in the history of previous searches | |
Update | Import/Export | Include different types of EXP in a single export | |
Update | Reporting and integration models folders | Profiles management via filters | |
Update | Administration, User Guide | New presentation in blocks | |
July | Update | Version History | Updating and Reformatting |
Update | Wiki news | Identification of the wiki updates with logos:
New Update Change Log |
|
Update | Integrations | Addition of Introduction; Supplement to the Partial list of systems to be integrated with EasyVista; New categories; Addition of logos:New for new products and Update for updated products | |
Update | Parent query > Best practice | Addition of external fields in Service Manager tables | |
Update | The reports editor (smoReportDesigner) | Updating Examples files to download | |
H1 | Release | Release 2016.H1 | Release Notes |
Change Log | Patch 2016.H1 | Change Log | |
Migration 2016.H1 | Known Errors | ||
Update | View | New procedure How to enable geolocation using Google Maps | |
Update | Graphic Process Editor | Updating and Reformatting | |
Update | Roles | Updating and Reformatting | |
Update | Tags | Updating and Reformatting | |
New | Questionnaires: Constraints examples |
Date | Functionality | Details | |
---|---|---|---|
Q4 | New | User Interface | Asset Management: Equipment, Software and Licenses, Contracts |
References tables | |||
Integrations | New How to automate integration | ||
Integration models | |||
The tool for Running integrations (smoIntegration) | |||
The System scheduling (smoBackOffice) | |||
The tool for Running Preimports (smoBackOfficeClient) | |||
Task Scheduler | |||
Update | Life cycle and Workflow | Life cycle for a problem | |
Q2 | Release | Release 2015.Q2 | Release Notes |
Change Log | Patch 2015 | Change Log | |
Update | Questionnaire | Dynamic content, Questions dedicated to applications | |
New | Life cycle of Incidents/Requests | Integration in Workflows and Graphic Process Editor | |
Update | Roles | List of System roles | |
Update | Wizards | Updating and Reformatting | |
New | The Reports editor (smoReportDesigner) | ||
May | Integrations | New "Scripts Launch" wizard; Microsoft Active Directory (AD); Administration Tools | |
New | Forms | ||
Update | Employees | Notifications | |
March | Integrations | New GLPI; Dell KACE; Nexthink | |
Access Management | New Passwords Management | ||
New EasyCrypt | |||
New | Global Search | ||
Update | All Administration pages | Reshaping the text, Homogenization of terms | |
Identification of the Best Practice: * New section Best Practice * New logo in the text |
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February | Release | Release 2015.01 | Release Notes |
Change Log | Patch 2015 | Change Log | |
Update | The Graphic Process Editor | New functionalities (toolbar) | |
Update | Questionnaire | Save the answers in the SD_REQUEST table (new field Targets) | |
Update | Integration | Update Preimport | |
New Landesk ITAM Suite; Microsoft SCCM / SMS | |||
Update | Troubleshooting and Recommendations | No XML were found for the GUID |
Date | Functionality | Details | |
---|---|---|---|
December | New | Wiki Home page | New presentation |
October | Release | Release 2014.09 | Release Notes |
April | Release | Release 2014.04 | Release Notes |
Change Log | Patch / Build 2014 | Change Log | |
March | New | Global Search | |
New | Troubleshooting and Recommendations | No XML were found for the GUID | |
Update | Tips and Tricks | Addition | |
Update | EasyVista GUI | Quick Call | |
Global Search | |||
Update | Quick Call | Access via an Employees list ![]() |
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Update | Views | Screens | |
Update | Filters | Screens | |
February | New | Full-Text Search | |
New | Rules for Writing SQL Queries | ||
New | Questionnaire | ||
New | Troubleshooting and Recommendations | Problems in sending email | |
Performance problems | |||
Update | Wiki Home page | Troubleshooting and Recommendations, Manage the EasyVista platform, Wiki news | |
Update | Parent queries | Screens, Procedure How to use relations from an existing parent query | |
January | New | Other Parameters | |
Update | Search | Search help on lists of values | |
Update | Chat | Contacts list | |
Update | Discussions | User Moderator | |
Update | Menus | Alphabetical order of the options |
Date | Functionality | Details | |
---|---|---|---|
March | Release | Release 2013 | Release Notes |
Change Log | Patch / Build 2013 | Change Log |
Date | Functionality | Details | |
---|---|---|---|
June | Change Log | Build 2012 | Change Log |
Service Apps
Date | Functionality | Details | |
---|---|---|---|
June | The App gallery | New procedures | |
April | Release | Release 2022 | Release Notes - 2022 - Build 2022.1.109.0.03 |
Change Log | Release 2022 | Change Log - 2022 - Build 2022.1.109.0.03 | |
Templates | New New templates: Customer Service Dashboard ; ITOM ; Facilities Templates: Back Office / Dashboard / Portal ; Human Resources Templates: Back Office / Dashboard / Portal | ||
Advanced tags editor | New Using Service Manager functions in a Service Apps app | ||
New | Microsoft Outlook Integration |
Date | Functionality | Details | |
---|---|---|---|
December | New | Tenant management | |
Admin panel | Update Upgrading: Monitoring, User management, Team management | ||
Data Source Field Editor | Update Upgrading: Modify the column names of a data source | ||
Change Log | Fix 2021 | Release Notes - 2021 - Build 2021.1.113.3 | |
November | Release | Release 2021 | Release Notes - 2021 - Build 2021.1.113.0 |
Change Log | Release 2021 | Change Log - 2021 - Build 2021.1.113.0
Note: Only SaaS version |
|
September | New | Wiki: New GUI and new style guide | New homepage, menu pages, new presentation of template list and integration list, etc. |
May | Templates | New Service Desk With KPIs template | |
Release | Fix Autumn 2020 | Release Notes - Build 2020.2.125.3 | |
Change Log | Fix Autumn 2020 | Change Log - Build 2020.2.125.3 | |
February | Release | Fix Autumn 2020 | Release Notes - Build 2020.2.124.2 |
Change Log | Fix Autumn 2020 | Change Log - Build 2020.2.124.2 | |
The exposed properties of an app | Update Use case: Narrow the search for employees based on the login | ||
Contextual apps | Update Contextual apps linked to Service Manager | ||
January | Workflow advanced tag | New Possibility to disable the inputting of a rejection comment |
Date | Functionality | Details | |
---|---|---|---|
December | New | Virtual agent layout library | |
Widgets library |
Update Self Help widget * Procedure: How to implement a Self Help project in an app Update Virtual Agent widget * Graphic properties * Procedure: How to implement a virtual agent in an app |
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Data source library | Update Self Help and EasyVista Virtual Agent data sources: Properties updated | ||
Self Help and Service Bots connectors |
New Authentication via an API key (Cross Service Authentication) Update Public account |
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October | Release | Release Autumn 2020 | Release Notes - Autumn 2020 |
Change Log | Release Autumn 2020 | Change Log - Autumn 2020 | |
Templates |
New IT Health Status ; Service Desk Update Updates of all templates * Screens carousel and list of functionalities * Division of the procedure: Autumn 2020 version - Oxygen and prior versions specificities |
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The Graphic Editor | Update How to create an app | ||
New | The multilingual management | How to translate an app; Advanced tag Translation Tag... | |
Widget library | New Dashboard widgets: Pyramid Chart ; Treemap Chart | ||
April | Templates | ||
March | Widget library |
New Basic widgets: Embedded Page ; Sidebar |
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February | Release | Release Oxygen | Release Notes - Oxygen 2.1.2 |
Change Log | Fix Oxygen | Change Log - Oxygen 2.1.2 | |
Update | Graphic properties management |
Properties of widget types in the Theme editor |
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Update | The pages of apps | Addition of properties | |
January | New | Web accessibility |
Web accessibility charter of Service Apps Upgrade of all the Service Apps templates to integrate the web accessibility charter |
New | CSS Custom Properties | Initialization of specific graphic properties via CSS variables | |
Connectors | New Service Bots Connector |
Date | Functionality | Details | |
---|---|---|---|
December | Widget Library | Update Self Help | |
New | Wiki |
* New home page * New graphic design * Improved procedures with well-defined steps |
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Change Log | Fix Oxygen | Change Log - Oxygen 1.6 | |
Release | Release Oxygen | Release Notes - Oxygen | |
November | Template - Oxygène | New Approval Management | |
July | Templates - Oxygen | Update ITSM: procedure to keep parent queries | |
April | Templates - Oxygen | New Change Management ; Contract Management ; Executive Dashboard ; ITSM ; Mobile Tech Support |
Date | Functionality | Details | |
---|---|---|---|
December | Templates | New Executive Dashboard | |
Update Advanced Service Wokplace : French version | |||
Widget Library | New Self Help | ||
Integrations | New Sharepoint ; VMware AirWatch | ||
October | Templates | New Mobile Tech Support ; Change Management | |
Update Standard Service Wokplace available in 2 versions: "Contact IT Service Desk" classical search / Self Help Portal | |||
Widget Library | New Discussion widget | ||
Data Source Library | New EasyVista Discussions data source | ||
New | Field Types Editor | ||
Update | Data Transformer | New GUI | |
Update | Text Editor | New request button: New GUI | |
September | Update | Widget Library | Tab widget: New properties; Procedure updated; Theme: Elements formatting |
Sliding Image widget: Images displaying properties; Images selection from the library | |||
Menu widget; Data Viewer: Animations new properties | |||
Update | Text Editor | New functionalities: Background images; Animations on hover/on touch | |
Update | App pages | Graphic properties: Background image | |
June | Release | Release Phosphore | Release Notes |
Change Log | Patch Phosphore 2.2 | Change Log | |
Templates | Update New presentation of the page with pictures into context | ||
New Standard Service Wokplace; Advanced Service Wokplace | |||
Update | Connectors | "REST" Connectors: new Key-Value fields to customize the HTTP header | |
May | Update | The App Gallery | Public mode; Shortcuts |
Update | The graphic editor of apps | New properties (Show main toolbar, Show app list, Choose user); Desktop/Mobile view modes | |
Update | The pages of apps | Public/private pages | |
Update | The text editor of apps | Data Picker advanced tags Special link tags functionality | |
Update | Widget library | New Close Incident Wizard custom widget | |
New Authentication | |||
Menu widget: New properties (Theme properties Cell Style: Icon Color On, Hover, Text Color On Hover, Cell Width, Cell Border Radius) | |||
Tab widget: New properties (Scrollable Tabs, Device Native Style) | |||
Search Filter widget: New property (Device Native Style) | |||
Update | Data Source Library | EasyVista data source: New properties (Force Search To Get Data) | |
Online CSV data source: New properties (/Base URI, Decimal Separator Character, Thousand Separator Character); Procedure How to create a CSV Online file from a Google document | |||
Update | The Color Picker | New GUI | |
All the release notes and change log pages | New Addition of navigation buttons Last version; Next version | ||
March | Update | IT Portal template | New version 2.7 and Page rewiewed |
Update | FAQ, Troubleshooting and Best Practice | Grouping of pages |
Date | Functionality | Details | |
---|---|---|---|
December | Release | Release 2016.H2 | Release Notes |
Change Log | Patch 2016.H2 | Change Log | |
Version 2016.H2 | Known Errors | ||
Integrations | New tawk.to | ||
REST web services; List of API references | |||
Widgets allowing integrations: addition of Integration examples section | |||
Update | Widget library | New Update Incident Wizard custom widget | |
Html Script widget: JSON functions; Bubble chart example | |||
Menu widget: Datasource pointing to incident, service, change catalog | |||
Youtube widget: New properties | |||
Search Filter widget: New properties | |||
Tab widget and Sliding Page widget: Page modification via ![]() |
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Update | Data Source Library | New REST (Connector) data source | |
REST data source: Exposed properties; Comparison between REST and REST (Connector) | |||
EasyVista data source: Master-detail relation | |||
Update | The theme editor | Export of themes | |
Update | The graphic editor | Exposed properties; Favicon | |
Update | The text editor | Updating and Reformatting | |
Update | Connectors | New type of connector REST | |
Update | Documents download | Updating and Reformatting | |
October | Integrations | New Twitter; Yammer | |
New | Wiki news: Feedback on content | ![]() |
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September | Change Log | Release 2016.H1 | Change Log |
Version 2016.H1 | Known Errors | ||
New | Video | The graphic editor of apps | |
Integrations | New Cisco WebEx; Google Analytics; Qlik Sense | ||
Update Google Agenda | |||
New New section Integration examples on widgets Html Script, Secured Html, Menu, Button and data sources CSV, Online CSV, REST | |||
July | Update | Wiki WebHome > Service Apps | Addition of new entries: Integrations and Version History |
Update | Version History | Updating and Reformatting | |
Update | Wiki news | Identification of the wiki updates with logos:
New Update Change Log |
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Integrations | New Addition of Introduction; New categories | ||
New Addition of logos:New for new products and Update for updated products | |||
New Agile CRM; Google Agenda; Google Sheets; Oracle Marketing Cloud (Eloqua); Skype; UserVoice; WordPress; XWiki | |||
H1 | Release | Release 2016.H1 | Release Notes |
Integrations | New Freshdesk; Zendesk | ||
Update | Html Script widget | New Procedures: | |
New | Add a shortcut to an App |
Date | Functionality | Details | |
---|---|---|---|
Q4 | Release | Release 2015.H2 | Release notes |
Version 2015.H2 | Known errors | ||
Migration | Correction of graphics settings of old apps | ||
Update | Integrations | New Bomgar Remote Control | |
New REST data source | |||
New | Best Practice - Apps Creation | ||
New | Template Apps | ||
IT Portal template | |||
Update | Custom widgets | New Custom Widgets Dictionary | |
New | The theme editor | Principles of inheritance for graphic properties | |
Graphic properties of a page | |||
Properties of widget types in the theme editor | |||
Update Theme properties widgets: Update, New presentation, Addition of examples | |||
The Icon library | |||
Update Select a color via ![]() |
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Update | The App Gallery | New Shortcuts | |
Management of third-party products integration, Theme Designer Profile, Screens updated | |||
Update | The graphic editor | Procedure: Screens updated, Addition in the Design Pane | |
Update | Access Management | Everyone Team, Theme Designer Profile | |
Update | Trusted Provider | Best Practice, Procedure, Examples | |
Update | Widget Library | Layout: Screens updated | |
Menu: Properties updated | |||
Data Viewer: Properties updated | |||
Filter List: Display mode | |||
New Tab: Vertical Tab and Horizontal Tab widgets grouping | |||
Sliding Image: Stretch Image new field | |||
Update | General remarks on widgets | New Principles of inheritance for graphic properties | |
Q2 | Release | Release 2015.Q2 | Release Notes |
New | EasyVista Knowledge Base | Knowledge Base widget | |
Global Search Result custom widget | |||
EasyVista Knowledge Base data source | |||
Update | Data Source Library | New MS SQL Server | |
EasyVista: Master-Detail relation, Sort order | |||
EasyVista KPI: Master-Detail relation | |||
Update | General remarks on data sources | Master-Detail relation | |
Update | Widget Library | Google Maps: Maps style | |
Menu: New page displaying (target) | |||
Data Viewer: Master-Detail relation in Form mode | |||
New | The text editor of apps | ||
Update | The graphic editor | Logo displaying in toolbar in Execution mode | |
Q1 | Release | Release 2015.02 | Release notes |
Update | Widget Library | New HTML Composer | |
New Breadcrumbs | |||
New Sliding Image | |||
Update Google Map: Zoom, PinCircle visualization type, Management of transportation | |||
Update Bar Chart, Line Chart, Pie/Donut Chart: Limitation of the number of loaded data and displayed data | |||
Update Menu: New action type | |||
Update | General remarks on widgets | Drill-down, Location virtual field, EasyVista action processing buttons, EasyVista Service Requests | |
Update | Select a color via ![]() |
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Update | Access Management | Trusted Provider | |
Update | Connectors | Alias and Execution contexts | |
Update | All pages | Reshaping the text, Homogenization of terms | |
Identification of the Best Practice: * New section Best Practice * New logo in the text |
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February | New | Menu widget |
Date | Functionality | Details | |
---|---|---|---|
December | New | Wiki Home page | New presentation |
November | Release | Release 2014.11 | Release Notes |
New | Access Management | ||
New | Connectors | ||
New | The text editor of apps | ||
New | Widget Library | Accordion; Filter List; Horizontal Tab; Page; Search Filter; Slideshare; Sliding Page; Sliding Panel; Vertical Tab | |
New | Data Source Library | CSV Online; JSON Online; JSON; MySQL | |
August | New | The App Gallery | |
New | Data Source Library | Composite; CSV; EasyVista; EasyVista KPI | |
New | Widget Library | Layout; Bar Chart; Benchmark Chart; Bullet Chart; Button; Data Viewer; Gauge; Google Map; Html Script; Line Chart; Pie Donut Chart; Secured Html; Twitter; Vimeo; Youtube |
Self Help and Service Bots
Date | Functionality | Details | |
---|---|---|---|
November | Extraction Profiles (Reports & Analytics Menu) | New New tab Planning: List of profile's current programmed extractions | |
Release | Release 2023.4 | Release Notes - 2023.4 - Build 2023.4.118.1 | |
Change Log | Release 2023.4 | Change Log - 2023.4 - Build 2023.4.118.1 | |
Self Help Templates | Update Microsoft SharePoint connection package
* New endpoints * Upgrading the use case |
||
July | Release | Release 2023.3 | Release Notes - 2023.3 - Build 2023.3.116.0 |
Change Log | Release 2023.3 | Change Log - 2023.3 - Build 2023.3.116.0 | |
February | New | Standard connectors |
* Email sending connector ; Use case: Send an emaill method * Excel connector ; Use case: Set Cell Values method ; Use case: Get Cell Values method * HTTP connector (REST) ; Use case: GET Request method * Form utils connector ; Use case: Convert form file to base64 and Load form file and get its name methods |
Date | Functionality | Details | |
---|---|---|---|
November | New | Variables and macros | |
New | Aliases | ||
New | The Publish mode | ||
Update | Procedures | Fully upgrade of the page | |
Update | Service Manager connexion package | Procedure How to specify the PInOtherData input parameter | |
Change Log | Fix 2022 | Change Log - Fix 2022 - Build 2022.1.112.5 | |
August | New | Links to the Self Help portal: Detailed step by step | Adding a section Procedures > See the detailed step by step on the Self Help portal on several pages: Overview, Self Help projects, Procedures, Resources, Forms, Metadata |
Update | Online Studio documentation | Fully upgrade of the pages | |
MS Teams integration | Update Upgrading | ||
Users | Update New management | ||
July | Release | Release 2022 | Release - Fix 2022 - Build 2022.1.112.4 |
Change Log | Fix 2022 | Change Log - Fix 2022 - Build 2022.1.112.4 | |
Update | Online Studio user interface | Fully upgrade with the new usability | |
Online Studio home page | Update Advanced filters in the Recently changed display mode | ||
Dashboards | New New templates: Executions and Search | ||
Metadata | Update New management | ||
Desktop Studio : Layout zones | New Custom layout templates | ||
May | Change Log | Fix Autumn 2020 | Change Log - Autumn 2020 - Build 2020.2.109.5 |
April | Release | Release 2022 | Release Notes - 2022 - Build 2022.1.112.1 |
Change Log | Release 2022 | Change Log - 2022 - Build 2022.1.112.1 |
Date | Functionality | Details | |
---|---|---|---|
December | Change Log | Fix Autumn 2020 | Change Log - Autumn 2020 - Build 2020.2.109.3 |
November | Change Log | Fix Autumn 2020 | Change Log - Autumn 2020 - Build 2020.2.109.2 |
October | Self Help templates | New SMSMode Connection Package and Use case | |
Microsoft Teams integration | Update New procedures: How to create the Azure Bot app. How to deploy the Azure Bot app using the Teams developer portal | ||
September | New | Wiki: New GUI and new style guide | New homepage, menu pages, new presentation of template list and integration list, etc. |
July | Self Help templates | New Operator virtual agent | |
May | Release | Fix Autumn 2020 | Release Notes - Build 2020.2.108.9 |
Change Log | Fix Autumn 2020 | Change Log - Build 2020.2.108.9 | |
Forms | New Use case: How to create a standard form | ||
Service Manager connection package | New Use case: How to create a ticket in Service Manager | ||
Integrations | New Self Help Extractor | ||
Self Help templates | Update Upgrading installation procedure of packages: Social base ; User virtual agent ; Self Help for remote | ||
Online Studio: Agents menu | Update Upgrading creation procedure of a virtual agent | ||
April | New | Resources: Forms |
Use case: How to create a dynamic form |
February | Release | Fix Autumn 2020 | Release Notes - Build 2020.2.108.7 |
Change Log | Fix Autumn 2020 | Change Log - Build 2020.2.108.7 | |
Online Studio > Administration menu |
Date | Functionality | Details | |
---|---|---|---|
December | Editor |
Update Self Help overview |
|
New | Use of the customer portal | ||
New | Administrator | Dashboards | |
New | Self Help templates | Connection packages | |
New | Virtual agent | ||
New | Self Help templates | Service Bots packages | |
New | Microsoft Teams integration | ||
November | New | White Paper | Self Help - On Premise |
April | Change Log | Fix Oxygen | Change Log Oxygen - Build 1.0 - Fix 2.8.7 |
Date | Functionality | Details | |
---|---|---|---|
December | New |
Self Help project ; Resources ; Procedure The studio: The Edit mode ; The Publish mode |
EV Observe
Date | Functionality | Details | |
---|---|---|---|
November | New | Integration with Service Manager | |
New | Direct Access Links to a Host or a Service | ||
New | Action Template | ||
New | Service Templates | NetworkAnalysis-NetFlow / NetworkAnalysis-sFlow | |
October | New | SAML authentication | |
New | Configuring the GLPI Ticketing System | ||
New | Configuring an Authenticated SMTP Relay on a Box | ||
August | New | Documentation: All the menus | First version of the documentation |
January | Release | Release 2022 | |
Change Log | Release 2022 |
Date | Functionality | Details | |
---|---|---|---|
December | Release | Release 2021 | Release Notes - 2021 - Versions 4.14 to 4.19 |
Change Log | Release 2021 | Change Log - 2021 - Versions 4.14 to 4.19 |
EV Reach
Date | Functionality | Details | |
---|---|---|---|
November | Change Log | Release 2023.4 | Change Log - 2023.4 - Build 11.0.5 |
October | New | EV Reach Console - Azure AD Management | (Beta Release) |
New | EV Reach Server - Automatic Inventory Collection | ||
New | Cloud Service Portal Page | ||
July | Release | Release 2023.3 | Release Notes - 2023.3 - Version 11 |
New | Documentation: All the Menus | Migration of Goverlan website documentation | |
April | Release | Release 2023.2 | Release Notes - 2023.2 - Version 11 |