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Service Manager

2023

Date Functionality Details
November Change Log Fix 2023.4 Change Log - 2023.4 - Build 2023.4.108.0.05
New ChatGPT Integration
Power BI Reports New Extract data using dedicated SQL views (SQL Server method).

* Global Vision

* SLA

* Team Activity
Technical Support Agent New Modern authentication, with consent authentication: OAuth2 consent screen
Release Release 2023.4 Release Notes - 2023.4 - Build 2023.4.108.0.04
Change Log Release 2023.4 Change Log - 2023.4 - Build 2023.4.108.0.04
REST API New New methods:

* Catalogs: Create an asset catalog entry ; Modify an asset catalog entry

* Manufacturers: Create a manufacturer ; Update a manufacturer

* Domains of an employee : View the list of domains for an employee ; Add a domain to an employee ; Delete a domain for an employee

* Questions and Questionnaires : View a questionnaire of an action workflow step ; View a questionnaire of a workflow step with a not completed action

* Access tokens: Create a token ; Delete a token used with the Basic authentication ; Delete a token used with the Service Manager (Access Token) authentication
Collision Detection Wizard Update Management of the start/end dates
Access Tokens Update Management of the expire date
July New Case Management

* Case catalog ; Case form

* Simplified quick call) ; Procedure How to define the Simplified quick call conditional form presentation
Green IT

* Update Energy Consumption Simulation wizard

* New Supplier directory Cloud / In-House suppliers
Sending Email Wizards New Select the file attachments in the ticket on the wizards below

Assign, Create Task, Send Email to Requestor, Notify Support Person, Reminder for Support Person, Place on Hold / Continue, Transfer
REST API: External Tables (_E Tables)

* New New procedure How to manage access rights to _E external tables

* New New methods: View a list of records in an external table ; Create a record in an external table ; Update a record in an external table ; Delete a record in an external table

Configuration of REST Action Types Update Bearer Token authentication method: New parameter Access token endpoint method
Release Release 2023.3 Release Notes - 2023.3 - Build 2023.3.103.0.01
Change Log Release 2023.3 Change Log - 2023.3 - Build 2023.3.103.0.01
May New Experience Level Agreements (XLA)
New Green IT
New Integration WhatsApp to Service Manager (via MS Power Automate)
April Password Management

* New Password Management: New procedure How to define an employee password policy

* New Employee Access Management: New procedure How to modify the email template for forgotten passwords
Configuration of REST Action Types

* New New authentication method Service Manager (Access token)

* Update Bearer authentication: New parameters Scopes et Grant Type
REST API New New procedure How to access the REST API via Token dedicated authentication
Import / Export: REST Package New New procedure How to export and import a REST package
Mail Templates Update List of wizards that can be linked to a mail template
Other Parameters New New parameter: {ADMIN} User passwords: minimum number of characters
Release Release 2023.2 Release Notes - 2023.2 - Build 2023.2.111.0
Change Log Release 2023.2 Change Log - 2023.2 - Build 2023.2.111.0
REST API New New methods:

* Groups/Employees: Create a group ; Update a group ; View a list of groups ; View a group ; Add an employee to a group ; Delete an employee from a group ; View the list of employees in a group ; View the list of groups for an employee

* Questions/Questionnaires: View a list of questions associated with all questionnaires ; View a list of questions associated with a questionnaire ; View a list of questionnaires ; View a questionnaire
February Power BI reports New New reports: XLA Management ; Incident Dashboard
REST API: Bearer authentication

* New Access tokens

* Procedures: How to define Basic authentication (dedicated user) ; How to define Bearer authentication (access token)

* Update Configuration of REST Action Types
Integrations New Jenkins (via MS Power Automate), TeamViewer, Service Manager to WhatsApp (via MS Power Automate)
New Service Manager connection package Use case - Internal Query endpoint: Search for users belonging to a Service Manager group by running a Self Help procedure
The Graphical User Interface New

* Quick creation of tickets

* Move cards in Board mode

* Delete notifications
Questionnaires Update New property Single answer in the Manage Questions wizard
Other parameters New New parameters: {ADMIN} Persistence of error/warning messages, {SM} Hide title when creating ticket
January Release Release 2023.1 Release Notes - 2023.1 - Build 2022.1.133.0.01
Change Log Release 2023.1 Change Log - 2023.1 - Build 2022.1.133.0.01
REST API New New methods:

* Supplier: Create a supplier ; Update a supplier ; View a list of suppliers ; View a supplier

* Download a document

2022

Date Functionality Details
June New Subscriptions to forms
New Deep Linking
New Tag colors
User interface Update Notification bar : Subscriptions to forms ; List mode: Board display ; Form mode: Deep Linking, Subscriptions to forms
Form editor New Deep Linking
New Settings of Service Apps in Service Manager Service Apps tenant management, team management rules
Other parameters New New parameters: Enable Form Auto Refresh ; Restrict the export and printing of grids to N records ; Maximum number of active subscriptions for a given reference ; Maximum number of active subscriptions for a given user ; Maximum number of fields for a subscription
REST API

New All methods: New error code Timeout

New History of updates (link at the top of the page)
April Release Release 2022 Release Notes - 2022 - Build 2022.1.109.0.03
Change Log Release 2022 Change Log - 2022 - Build 2022.1.109.0.03
New Goverlan integration (via Talend)
New DevOps and Git integrations

* Presentation of the four Microsoft Power Automat key flows between Service Manager, DevOps tools and Git version control tools

* List of integrations between Service Manager and Azure DevOps

* List of integrations between Service Manager and GitHub
New Settings of REST action types New authentication modes: AWS, Bearer Token, Self Help
REST API New New methods: Create a CI unavailability, End a CI unavailability, View the information of the Service Manager license key
New Externalize the resources directory Procedure
February New Service Manager architecture / EasyVista services Description of servers, databases, services
Purging of archives Update Upgrading / Rules for purging temp files and log files
New Global logs
Integration logs Update Upgrading
January All Service Manager wizards New Adding the physical name of each wizard
Service Manager documentation New Adding the physical name of lists and forms (when the cursor hovers over a menu entry)

2021

Date Functionality Details
December New Risk management A set of tools available in Service Manager for implementing effective risk management
New Platform version Latest versions of components installed on the application server, Service Apps tenant management
Group directory New New section: Manage authorized/unauthorized groups
Manage questions wizard Update Upgrading: Manage input constraints, display conditions, targets
Service Manager graphical user interface Update

* Home page: Display an app

* Form: Display in tabs, Resizing

* Menu pane: Resizing
Settings of REST action types New New authentication methods: OAuth2 (custom) and Self Help
Mail templates Update List of wizards that can be associated with mail templates, Upgrading
Mail components Update Upgrading
Solving problems in sending email Update Upgrading
Other parameters New

* New section: List of parameters requiring the restart of EasyVista services

* New parameters: {ADMIN} Enable Form Auto Refresh, {SM} Launch the full-text search as soon as the side menu is opened when creating a ticketl
Actions New Table display of the timeline
Service requests New Duplicate wizard
Change Log Fix 2021 Change Log - 2021 - Build 2021.1.113.3
November Release Release 2021 Release Notes - 2021 - Build 2021.1.113.0
Change Log Release 2021 Change Log - 2021 - Build 2021.1.113.0

Note: Only SaaS version
October Integrations New Azure DevOps (via Microsoft Power Automate)
API REST New New method: View the ticket status list
September New Wiki: New GUI and new style guide New homepage, menu pages, new presentation of template list and integration list, etc.
July smoServer Functions Update A page per function ; Addition of examples
Integrations New Integration connectors
Information: Pre-Oxygen Versions of Service Manager - End of Life
May Release Fix Autumn 2020 Release Notes - Build 2020.2.125.3
Change Log Fix Autumn 2020 Change Log - Build 2020.2.125.3
Integrations New How to automate an integration
Update Upgrading: Integration models ; Preimport ; Integration logs ; Scheduled tasks (smoScheduler)
New smoIntegration ; smoBackOffice ; smoBackOfficeClient ; Normalization ; Associate photos with employees via integration
New Self Help Extractor
April Domains Update Upgrading
Import / Export Update Upgrading
March New Action types
Password management Update Upgrading: Password management, Employee access management
New EasyCrypt: SHA256 cryptographic hash mode
Wizards (The editor) , The list of values Update Upgrading
February Release Fix Autumn 2020 Release Notes - Build 2020.2.124.2
Change Log Fix Autumn 2020 Change Log - Build 2020.2.124.2
Forms New Contextual apps
New The filter editor New visual editor
Parent queries Update Upgrading
Internal reporting tools Update Upgrading: Scheduled alerts, Reports, Scheduled reports
Views Update Upgrading

2020

Date Functionality Details
December New Technical Support Agent: Modern authentication

Procedure How to configure modern authentication for the Technical Support Agent

Create an Azure AD Application with API Permissions
October Release Release Autumn 2020 Release Notes - Autumn 2020
Change Log Release Autumn 2020 Change Log - Autumn 2020
Integrations New Microsoft Power BI, GitHub (via MS Power Automate)
July Integrations

New Microsoft Graph, Microsoft Booking (via MS Power Automate)

Update Microsoft Azure Logic Apps, Microsoft Power Automate (formerly known as Microsoft Flow), Zapier
API REST Update All GET methods: addition and examples on the formatDate parameter
May Service Manager templates

New Service Request templates: Recipient manager validation / Recipient's department manager

Update Incident templates: Full history / Simplified history
March API REST New New methods:

From Oxygen version 2.1.3:

View a list of news ; View a news ; Create a news ; Update a news

View all the attributes of a list of assets ; View all the attributes of an asset
Integrations

New Jira Integration (via Microsoft Flow)

Update LDAP
Update Search Studio Release Oxygen version 2.1
February Release Release Oxygen Release Notes - Oxygen 2.1.2
Change Log Fix Oxygen Change Log - Oxygen 2.1.2

2019

Date Functionality Details
December Change Log Fix Oxygen Change Log - Oxygen 2.1
September The graphical user interface

New Favorites

New Form (tabs): Related elements

Update Menu pane: My menu, Global menu options ; filter
New Contextual apps on incident / service request forms
Update Commands studio Access by profile
July Change Log Fix Oxygen Change Log - Oxygen 2.0
Release Release Oxygen Release Notes - Oxygen 2.0
New Glossary
New Know & Decide Integration
New Log files description
June API REST New New methods:

* Create a CI ; Update a CI

* From 2016 version - Build 2016.1.321.0 and later :

See the list of the links that have an impact on a CI ; See the list of the links impacted by a CI
May Change Log Hotfix Oxygen Change Log - Oxygen 1.8
API REST New New methods:

From Oxygen version 1.8 - Build 2018.1.140.0

* Departments ans Locations (POST, PUT)

* Problems and Problems/Tickets (GET)

* Known errors (GET)
April New CMDB Graph
Update Green IT
FAQ Update Solving performance problems
March Release Release Oxygen Release Notes - Oxygen 1.8
API REST

From Oxygen version 1.7 - Build 2018.1.131.0

New All GET methods: New optional parameters (not like, not, formatDate)

New New method: Actions (GET, PUT) ; External tables E_ tables (GET, POST, PUT, DELETE)
February Change Log Fix Oxygen Change Log - Oxygen 1.7

2018

Date Functionality Details
December Release Release Oxygen Release Notes - Oxygen 1.6
Change Log Fix Oxygen Change Log - Oxygen 1.6
New New Oxygen version

New The new Graphical User Interface of Service Manager

New The Menu Editor

Update The Profile Management

New The Commands Studio ; The Search Studio

New Tickets

Update Process items: Incidents, Service Requests / Change Requests / Investment Requests, Problems, Events
New Wiki

* New home page

* New graphic design

* On pages updated to the Oxygen version: New section Characteristics specific to versions 2016 and earlier, Alphabetical tabs list

* Improved procedures with well-defined steps
Update Customize the Service Manager CSS Stylesheet
November New User Guide Implementation Template of the Incident Management
API REST

Update Full update: Properties, Fields list, Examples

New Tickets methods: Incidents, Service requests / Change requests / Investment requests, Problems, Events
New White papers

* Service Manager - On Premise

* Service Manager - SaaS
July Change Log Patch 2016.1.305.4 Change Log
API REST

New New methods: List of paths of incident-request catalog entries
Integrations New MS Flow (sentiment analysis)
April Change Log Fix 2016.1.305.1 Change Log
February User Guide: Transition Update Overview
New Release Projects
New Logistics: Logistics, Orders, Stock Management, Pending Deliveries
New Invoicing: Invoices, Contract Periods, Pending Invoices, Analytical Cost Allocation
New Collision Detection: Blackout Periods, Forward Schedule of Change
New Calendar
January New User Guide: Project Management   Video and Overwiew
Project Portfolio, Project, Gantt Chart, Templates, Time Sheets, Project Types

2017

Date Functionality Details
December Release Release 2017 Release Notes
Change Log Fix 2016.1.300.0 Change Log
API REST

New New methods : Assets, Manufacturers, SLAs, Incidents/Requests, Problems/Known Errors, Departments/Locations, CI
Integrations New Kanbanize
New Report Accelerators
Update Other Parameters 3 new parameters: {ADMIN}Timeframe for displaying the pop-up warning before timeout (in seconds) ; {ADMIN} Disable all notifications ; {SM} Back Office quick call: Filter the known errors on the CI and the equipment
Update Life Cycles Addition of steps; Review of the diagrams
October Update Discussions Upgrading
Integrations New Ellucian Banner® ; Microsoft Azure Logic Apps
September New CMDB   Video and Overview
Configuration Items (CI), The CMDB Graph, Availability Management, CI Calendar, DML, Service Portfolio
Transition New Knowledge
Operation New

* Date and Duration fields on incidents/requests

* How to delete input errors automatically using a scheduled alert
Update Service Manager License Management>>doc:EasyVistaLicenses]] Service Manager / Service Apps license usage rules
Integrations New Tawk.to ; Live Chat Tools
June Integrations New Zendesk Chat (Zopim); Live Chat Tools
New Associate photos with ev|SM employees via an integration model
Update REST API - Action types settings Connections: new Key-Value fields to customize the HTTP header
User Guide New Directories: Employees; Locations, Departments; Suppliers; Groups
New Transition: Common Expenses Catalog
New Reference Tables: Knowledge Prerequisites; Employee Availability Status
Administration Update Employees: Upgrading
May Integrations New Everbridge
Web services REST New New methods: Departments; Locations
Update Auto Connect Link New procedure How to use CTI
All the Release notes and Change log pages New Addition of navigation buttons Last version; Next version
April Web services REST

New 3 new methods:

* See the list of the URL of documents attached to an incident/request

* See the justification (comment) of an incident/request

* Upload and attach a document to an incident/request

Update Close an incident-request: Optional fields updated
March Integrations New Zapier, Jira Software (via Zapier), Trello (via Zapier), Scalable
Update Bomgar: Sessions with Jump Clients ; Various improvments
Update Web Services REST API references list: one page per method
REST action type in the workflows and business rules New API REST - Action types settings
Update Workflows, Business rules, Graphic process editor
User profiles: New REST API field
Questionnaires New Questions, Multi-section questionnaires, Dynamic values
Update Standard questionnaires, Manage questions wizard
Update Tag New Specific tag: #CLICK_HERE_LINK#
Update Import/Export

* New objects exports: Mail components, Questionnaires, Multi-sections questionnaires

* Rewiew of the naming convention of exported objects

* User profiles: New Export wizard (XML format)
Form Update Upgrading: The Quick call
Update Service Manager GUI Logout, Browser notifications
Update Managing the Service Manager platform

* Customize manager accounts

* Customize the CSS stylesheet
Service Manager licenses management Update Upgrading
New Default values
Update FAQ, Troubleshooting and Best Practice Pages grouped

2016

Date Functionality Details
December Change Log Patch 2016.H2 Change Log
Update Good Practice Questionnaires
Update Filter Conditions field: description of Date type search options
New smoServer functions
October Release Release 2016.H2 Release Notes
New Accessibility Compliance Section 508 law
New Wiki news: Feedback on content Feedback button.png button available on each wiki page
September New User Guide Operation: Incidents, Service requests, Problems and Known errors
Transition: Requests for change, Investment requests
Reference tables
New   Videos Administration: Access management, Workflows and Business rules, Reporting tools
Operation: Incidents and service requests management
Transition: Requests for change management, Knowledge management
Integrations New Microsoft OCS/Lync
Update Service Manager GUI Screens updated with the new style guide
Update Other parameters Labels and comments updated
New parameter {SM} Calendar: Fields displayed in hint on an action
Update Mail components New tags: Mail component category
Update Views Updating and Reformatting
Update Full-text sarch Predictive entry in the history of previous searches
Update Import/Export Include different types of EXP in a single export
Update Reporting and integration models folders Profiles management via filters
Update Administration, User Guide New presentation in blocks
July Update Version History Updating and Reformatting
Update Wiki news Identification of the wiki updates with logos:

New Update Change Log
Update Integrations Addition of Introduction; Supplement to the Partial list of systems to be integrated with EasyVista; New categories; Addition of logos:New for new products and Update for updated products
Update Parent query > Best practice Addition of external fields in Service Manager tables
Update The reports editor (smoReportDesigner) Updating Examples files to download
H1 Release Release 2016.H1 Release Notes
Change Log Patch 2016.H1 Change Log
Migration 2016.H1 Known Errors
Update View New procedure How to enable geolocation using Google Maps
Update Graphic Process Editor Updating and Reformatting
Update Roles Updating and Reformatting
Update Tags Updating and Reformatting
New Questionnaires: Constraints examples

2015

Date Functionality Details
Q4 New User Interface Asset Management: Equipment, Software and Licenses, Contracts
References tables
Integrations New How to automate integration
Integration models
The tool for Running integrations (smoIntegration)
The System scheduling (smoBackOffice)
The tool for Running Preimports (smoBackOfficeClient)
Task Scheduler
Update Life cycle and Workflow Life cycle for a problem
Q2 Release Release 2015.Q2 Release Notes
Change Log Patch 2015 Change Log
Update Questionnaire Dynamic content, Questions dedicated to applications
New Life cycle of Incidents/Requests Integration in Workflows and Graphic Process Editor
Update Roles List of System roles
Update Wizards Updating and Reformatting
New The Reports editor (smoReportDesigner)
May Integrations New "Scripts Launch" wizard; Microsoft Active Directory (AD); Administration Tools
New Forms
Update Employees Notifications
March Integrations New GLPI; Dell KACE; Nexthink
Access Management New Passwords Management
New EasyCrypt
New Global Search
Update All Administration pages Reshaping the text, Homogenization of terms

Identification of the Best Practice:

* New section Best Practice

* New logo in the text   Best Practice icon.png
February Release Release 2015.01 Release Notes
Change Log Patch 2015 Change Log
Update The Graphic Process Editor New functionalities (toolbar)
Update Questionnaire Save the answers in the SD_REQUEST table (new field Targets)
Update Integration Update Preimport
New Landesk ITAM Suite; Microsoft SCCM / SMS
Update Troubleshooting and Recommendations No XML were found for the GUID

2014

Date Functionality Details
December New Wiki Home page New presentation
October Release Release 2014.09 Release Notes
April Release Release 2014.04 Release Notes
Change Log Patch / Build 2014 Change Log
March New Global Search
New Troubleshooting and Recommendations No XML were found for the GUID
Update Tips and Tricks Addition
Update EasyVista GUI Quick Call
Global Search
Update Quick Call Access via an Employees list Phone icon.png
Update Views Screens
Update Filters Screens
February New Full-Text Search
New Rules for Writing SQL Queries
New Questionnaire
New Troubleshooting and Recommendations Problems in sending email
Performance problems
Update Wiki Home page Troubleshooting and Recommendations, Manage the EasyVista platform, Wiki news
Update Parent queries Screens, Procedure How to use relations from an existing parent query
January New Other Parameters
Update Search Search help on lists of values
Update Chat Contacts list
Update Discussions User Moderator
Update Menus Alphabetical order of the options

2013

Date Functionality Details
March Release Release 2013 Release Notes
Change Log Patch / Build 2013 Change Log

2012

Date Functionality Details
June Change Log Build 2012 Change Log

Service Apps

2023

Date Functionality Details
November Change Log Fix 2023.4 Change Log - 2023.4 - Build 2023.4.108.0.05
Release Release 2023.4 Release Notes - 2023.4 - Build 2023.4.108.0.04
Change Log Release 2023.4 Change Log - 2023.4 - Build 2023.4.108.0.04
New Standard Application Library New Field Technician
July Templates New ESG dashboard
Data Source Library New Evse REST (Connector) data source
Release Release 2023.3 Release Notes - 2023.3 - Build 2023.3.103.0.01
Change Log Release 2023.3 Change Log - 2023.3 - Build 2023.3.103.0.01
April Password Management

* New Apps Gallery: New procedure How to define an employee password policy

* New Employee Access Management: New procedure How to modify the email template for forgotten passwords
Settings of Service Apps in Service Manager New Management of the application history, the logo and the password
Shortcuts to the Service Apps Apps New New procedure How to deactivate the /s parameter used to indicate shortcuts
Release Release 2023.2 Release Notes - 2023.2 - Build 2023.2.111.0
Change Log Release 2023.2 Change Log - 2023.2 - Build 2023.2.111.0
February Templates

New Meeting Room ; Service Desk Homepage

Update Self Service Portal: Integration of satisfaction surveys in order to analyze data using the Power BI report, XLA Management.
NewGlobal Style Functionality used to define all style elements in CSS code in a single place in the app.
NewFont Management Functionality used to manage all fonts for the Service Apps platform.
January Release Release 2023.1 Release Notes - 2023.1 - Build 2022.1.133.0.01
Change Log Release 2023.1 Change Log - 2023.1 - Build 2022.1.133.0.01

2022

2021

Date Functionality Details
December New Tenant management
Admin panel Update Upgrading: Monitoring, User management, Team management
Data Source Field Editor Update Upgrading: Modify the column names of a data source
Change Log Fix 2021 Release Notes - 2021 - Build 2021.1.113.3
November Release Release 2021 Release Notes - 2021 - Build 2021.1.113.0
Change Log Release 2021 Change Log - 2021 - Build 2021.1.113.0

Note: Only SaaS version
September New Wiki: New GUI and new style guide New homepage, menu pages, new presentation of template list and integration list, etc.
May Templates New Service Desk With KPIs template
Release Fix Autumn 2020 Release Notes - Build 2020.2.125.3
Change Log Fix Autumn 2020 Change Log - Build 2020.2.125.3
February Release Fix Autumn 2020 Release Notes - Build 2020.2.124.2
Change Log Fix Autumn 2020 Change Log - Build 2020.2.124.2
The exposed properties of an app Update Use case: Narrow the search for employees based on the login
Contextual apps Update Contextual apps linked to Service Manager
January Workflow advanced tag New Possibility to disable the inputting of a rejection comment

2020

Date Functionality Details
December New Virtual agent layout library
Widgets library

Update Self Help widget

* Procedure: How to implement a Self Help project in an app

Update Virtual Agent widget

* Graphic properties

* Procedure: How to implement a virtual agent in an app
Data source library Update Self Help and EasyVista Virtual Agent data sources: Properties updated
Self Help and Service Bots connectors

New Authentication via an API key (Cross Service Authentication)

Update Public account
October Release Release Autumn 2020 Release Notes - Autumn 2020
Change Log Release Autumn 2020 Change Log - Autumn 2020
Templates

New IT Health Status ; Service Desk

Update Updates of all templates

* Screens carousel and list of functionalities

* Division of the procedure: Autumn 2020 version - Oxygen and prior versions specificities
The Graphic Editor Update How to create an app
New The multilingual management How to translate an app; Advanced tag Translation Tag...
Widget library New Dashboard widgets: Pyramid Chart ; Treemap Chart
April Templates

New Self Service Portal
March Widget library

New Basic widgets: Embedded Page ; Sidebar
February Release Release Oxygen Release Notes - Oxygen 2.1.2
Change Log Fix Oxygen Change Log - Oxygen 2.1.2
Update Graphic properties management

The theme editor

Properties of widget types in the Theme editor

Properties of apps in the Theme editor

Theme properties of widgets
Update The pages of apps Addition of properties
January New Web accessibility

Web accessibility charter of Service Apps

Upgrade of all the Service Apps templates to integrate the web accessibility charter
New CSS Custom Properties Initialization of specific graphic properties via CSS variables
Connectors New Service Bots Connector

2019

Date Functionality Details
November Release Release Oxygen Release notes - Oxygen 2.1
Widget library

Update EasyVista widgets: Virtual Agent
Update Connectors All the page updated
September Widget Library

New Graphical widgets: Funnel Chart ; Tag Cloud

New EasyVista widgets: Self Help ; Virtual Agent
Datasource Library New EasyVista data sources: Self Help ; Virtual Agent
Connectors New Self Help Connector
Theme properties widgets New Data source linked to the widget header / footer
July Release Release Oxygen Release Notes - Oxygen 2.0
Templates New Asset Management ; Corporate Directory ; Available Inventory
Avril Widget Library New Advanced graphical widgets: Advanced Area Chart ; Advanced Bar Chart ; Advanced Column Chart ; Advanced Advanced Line Chart ; Advanced Multi Chart ; Advanced Spline Chart
New Admin Panel Monitoring ; Access management ; Teams management ; Emails templates
Data Source Library Update REST Connector ; JSON Online: Various improvments & Procedures updated
March Templates Update ITSM
February Change Log Fix Oxygen Change Log - Oxygen 1.7

2018

Date Functionality Details
December Widget Library Update Self Help
New Wiki

* New home page

* New graphic design

* Improved procedures with well-defined steps
Change Log Fix Oxygen Change Log - Oxygen 1.6
Release Release Oxygen Release Notes - Oxygen
November Template - Oxygène New Approval Management
July Templates - Oxygen Update ITSM: procedure to keep parent queries
April Templates - Oxygen New Change Management ; Contract Management ; Executive Dashboard ; ITSM ; Mobile Tech Support

2017

Date Functionality Details
December Templates New Executive Dashboard
Update Advanced Service Wokplace : French version
Widget Library New Self Help
Integrations New Sharepoint ; VMware AirWatch
October Templates New Mobile Tech Support ; Change Management
Update Standard Service Wokplace available in 2 versions: "Contact IT Service Desk" classical search / Self Help Portal
Widget Library New Discussion widget
Data Source Library New EasyVista Discussions data source
New Field Types Editor
Update Data Transformer New GUI
Update Text Editor New request button: New GUI
September Update Widget Library Tab widget: New properties; Procedure updated; Theme: Elements formatting
Sliding Image widget: Images displaying properties; Images selection from the library
Menu widget; Data Viewer: Animations new properties
Update Text Editor New functionalities: Background images; Animations on hover/on touch
Update App pages Graphic properties: Background image
June Release Release Phosphore Release Notes
Change Log Patch Phosphore 2.2 Change Log
Templates Update New presentation of the page with pictures into context
New Standard Service Wokplace; Advanced Service Wokplace
Update Connectors "REST" Connectors: new Key-Value fields to customize the HTTP header
May Update The App Gallery Public mode; Shortcuts
Update The graphic editor of apps New properties (Show main toolbar, Show app list, Choose user); Desktop/Mobile view modes
Update The pages of apps Public/private pages
Update The text editor of apps Data Picker advanced tags Special link tags functionality
Update Widget library New Close Incident Wizard custom widget
New Authentication
Menu widget: New properties (Theme properties Cell Style: Icon Color On, Hover, Text Color On Hover, Cell Width, Cell Border Radius)
Tab widget: New properties (Scrollable Tabs, Device Native Style)
Search Filter widget: New property (Device Native Style)
Update Data Source Library EasyVista data source: New properties (Force Search To Get Data)
Online CSV data source: New properties (/Base URI, Decimal Separator Character, Thousand Separator Character); Procedure How to create a CSV Online file from a Google document
Update The Color Picker New GUI
All the release notes and change log pages New Addition of navigation buttons Last version; Next version
March Update IT Portal template New version 2.7 and Page rewiewed
Update FAQ, Troubleshooting and Best Practice Grouping of pages

2016

Date Functionality Details
December Release Release 2016.H2 Release Notes
Change Log Patch 2016.H2 Change Log
Version 2016.H2 Known Errors
Integrations New tawk.to
REST web services; List of API references
Widgets allowing integrations: addition of Integration examples section
Update Widget library New Update Incident Wizard custom widget
Html Script widget: JSON functions; Bubble chart example
Menu widget: Datasource pointing to incident, service, change catalog
Youtube widget: New properties
Search Filter widget: New properties
Tab widget and Sliding Page widget: Page modification via Apps - Edit icon.png icon
Update Data Source Library New REST (Connector) data source
REST data source: Exposed properties; Comparison between REST and REST (Connector)
EasyVista data source: Master-detail relation
Update The theme editor Export of themes
Update The graphic editor Exposed properties; Favicon
Update The text editor Updating and Reformatting
Update Connectors New type of connector REST
Update Documents download Updating and Reformatting
October Integrations New Twitter; Yammer
New Wiki news: Feedback on content Feedback button.png button available on each wiki page
September Change Log Release 2016.H1 Change Log
Version 2016.H1 Known Errors
New   Video The graphic editor of apps
Integrations New Cisco WebEx; Google Analytics; Qlik Sense
Update Google Agenda
New New section Integration examples on widgets Html Script, Secured Html, Menu, Button and data sources CSV, Online CSV, REST
July Update Wiki WebHome > Service Apps Addition of new entries: Integrations and Version History
Update Version History Updating and Reformatting
Update Wiki news Identification of the wiki updates with logos:

New Update Change Log
Integrations New Addition of Introduction; New categories
New Addition of logos:New for new products and Update for updated products
New Agile CRM; Google Agenda; Google Sheets; Oracle Marketing Cloud (Eloqua); Skype; UserVoice; WordPress; XWiki
H1 Release Release 2016.H1 Release Notes
Integrations New Freshdesk; Zendesk
Update Html Script widget New Procedures:

How to display a Date/Time widget

How to display an RSS feed

How to embed one or more Google Calendars
New Add a shortcut to an App

2015

Date Functionality Details
Q4 Release Release 2015.H2 Release notes
Version 2015.H2 Known errors
Migration Correction of graphics settings of old apps
Update Integrations New Bomgar Remote Control
New REST data source
New Best Practice - Apps Creation
New Template Apps
IT Portal template
Update Custom widgets New Custom Widgets Dictionary
New The theme editor Principles of inheritance for graphic properties
Graphic properties of a page
Properties of widget types in the theme editor
Update Theme properties widgets: Update, New presentation, Addition of examples
The Icon library
Update Select a color via Apps - Color Picker icon On.png
Update The App Gallery New Shortcuts
Management of third-party products integration, Theme Designer Profile, Screens updated
Update The graphic editor Procedure: Screens updated, Addition in the Design Pane
Update Access Management Everyone Team, Theme Designer Profile
Update Trusted Provider Best Practice, Procedure, Examples
Update Widget Library Layout: Screens updated
Menu: Properties updated
Data Viewer: Properties updated
Filter List: Display mode
New Tab: Vertical Tab and Horizontal Tab widgets grouping
Sliding Image: Stretch Image new field
Update General remarks on widgets New Principles of inheritance for graphic properties
Q2 Release Release 2015.Q2 Release Notes
New EasyVista Knowledge Base Knowledge Base widget
Global Search Result custom widget
EasyVista Knowledge Base data source
Update Data Source Library New MS SQL Server
EasyVista: Master-Detail relation, Sort order
EasyVista KPI: Master-Detail relation
Update General remarks on data sources Master-Detail relation
Update Widget Library Google Maps: Maps style
Menu: New page displaying (target)
Data Viewer: Master-Detail relation in Form mode
New The text editor of apps
Update The graphic editor Logo displaying in toolbar in Execution mode
Q1 Release Release 2015.02 Release notes
Update Widget Library New HTML Composer
New Breadcrumbs
New Sliding Image
Update Google Map: Zoom, PinCircle visualization type, Management of transportation
Update Bar Chart, Line Chart, Pie/Donut Chart: Limitation of the number of loaded data and displayed data
Update Menu: New action type
Update General remarks on widgets Drill-down, Location virtual field, EasyVista action processing buttons, EasyVista Service Requests
Update Select a color via Apps - Color Picker icon On.png
Update Access Management Trusted Provider
Update Connectors Alias and Execution contexts
Update All pages Reshaping the text, Homogenization of terms

Identification of the Best Practice:

* New section Best Practice

* New logo in the text   Best Practice icon.png
February New Menu widget

2014

Self Help and Service Bots

2023

Date Functionality Details
November Extraction Profiles (Reports & Analytics Menu) New New tab Planning: List of profile's current programmed extractions
Release Release 2023.4 Release Notes - 2023.4 - Build 2023.4.118.1
Change Log Release 2023.4 Change Log - 2023.4 - Build 2023.4.118.1
Self Help Templates Update Microsoft SharePoint connection package

* New endpoints

* Upgrading the use case
July Release Release 2023.3 Release Notes - 2023.3 - Build 2023.3.116.0
Change Log Release 2023.3 Change Log - 2023.3 - Build 2023.3.116.0
February New Standard connectors

* Email sending connector ; Use case: Send an emaill method

* Excel connector ; Use case: Set Cell Values method ; Use case: Get Cell Values method

* HTTP connector (REST) ; Use case: GET Request method

* Form utils connector ; Use case: Convert form file to base64 and Load form file and get its name methods

2022

Date Functionality Details
November New Variables and macros
New Aliases
New The Publish mode
Update Procedures Fully upgrade of the page
Update Service Manager connexion package Procedure How to specify the PInOtherData input parameter
Change Log Fix 2022 Change Log - Fix 2022 - Build 2022.1.112.5
August New Links to the Self Help portal: Detailed step by step Adding a section Procedures > See the detailed step by step on the Self Help portal on several pages: Overview, Self Help projects, Procedures, Resources, Forms, Metadata
Update Online Studio documentation Fully upgrade of the pages
MS Teams integration Update Upgrading
Users Update New management
July Release Release 2022 Release - Fix 2022 - Build 2022.1.112.4
Change Log Fix 2022 Change Log - Fix 2022 - Build 2022.1.112.4
Update Online Studio user interface Fully upgrade with the new usability
Online Studio home page Update Advanced filters in the Recently changed display mode
Dashboards New New templates: Executions and Search
Metadata Update New management
Desktop Studio : Layout zones New Custom layout templates
May Change Log Fix Autumn 2020 Change Log - Autumn 2020 - Build 2020.2.109.5
April Release Release 2022 Release Notes - 2022 - Build 2022.1.112.1
Change Log Release 2022 Change Log - 2022 - Build 2022.1.112.1

2021

Date Functionality Details
December Change Log Fix Autumn 2020 Change Log - Autumn 2020 - Build 2020.2.109.3
November Change Log Fix Autumn 2020 Change Log - Autumn 2020 - Build 2020.2.109.2
October Self Help templates New SMSMode Connection Package and Use case
Microsoft Teams integration Update New procedures: How to create the Azure Bot app. How to deploy the Azure Bot app using the Teams developer portal
September New Wiki: New GUI and new style guide New homepage, menu pages, new presentation of template list and integration list, etc.
July Self Help templates New Operator virtual agent
May Release Fix Autumn 2020 Release Notes - Build 2020.2.108.9
Change Log Fix Autumn 2020 Change Log - Build 2020.2.108.9
Forms New Use case: How to create a standard form
Service Manager connection package New Use case: How to create a ticket in Service Manager
Integrations New Self Help Extractor
Self Help templates Update Upgrading installation procedure of packages: Social base ; User virtual agent ; Self Help for remote
Online Studio: Agents menu Update Upgrading creation procedure of a virtual agent
April New Resources: Forms

Forms

Use case: How to create a dynamic form
February Release Fix Autumn 2020 Release Notes - Build 2020.2.108.7
Change Log Fix Autumn 2020 Change Log - Build 2020.2.108.7
Online Studio > Administration menu Documentation.Self Help and Service Bots - All Menus.SelfHelp - Online Studio - License Management.WebHome

2020

Date Functionality Details
December Update Self Help overview

New Self Help operating principle

New All means of access to Self Help
New Online Studio (formerly known as Admin module)

New User interface ; Home page

Update Analytics menu: Extraction profile creation ; Extraction modes

New Agents menu: Procedures How to create a virtual agent ; How to integrate a virtual agent in a display channel

New Authentication menu: API keys ; Certificate tool

New System menu: Beta-codes
Desktop Studio

New Access authentication

New Import functionalities: Folder Import and FAQ Import

New Admin mode
Update Description of a Statistic File New Variables
New Virtual agent layout library
October Release Release Autumn 2020 Release Notes - Autumn 2020 - Build 2020.2.108.0
Change Log Release Autumn 2020 Change Log - Autumn 2020 - Build 2020.2.108.0
Release Release Oxygen 1.2 Release Notes - Oxygen 1.2 - Fix 2.9.4
Change Log Release Oxygen 1.2 Change Log - Oxygen 1.2 - Fix 2.9.4
July New Deploying a Self Help project
June New Self Help for Remote Worker package
March New The content validation workflow
New Version management of a Self Help project
New Multilingual management of a Self Help project
Online Studio New Description of a statistic file
New The evSH skin
New The standard project
Self Help project New Metadata ; Predefined variables ; Input and Output parameters
New Dictionary of a virtual agent
New Description of the CSV file of a virtual agent dictionary
January Update The Studio's edit mode of Self Help New Studio's interface
Update Self Help project ; Procedure ; Resources Fully upgrade of the pages

2019

2018

Date Functionality Details
December New

Overview

Self Help project ; Resources ; Procedure

The studio: The Edit mode ; The Publish mode

EV Observe

2023

Date Functionality Details
November Release Release 2023.4 Release Notes - 2023.4 - Version 5.5
Change Log Release 2023.4 Change Log - 2023.4 - Version 5.5
New Configure the ServiceNow Ticketing System
New Configure WinRM over HTTPS monitoring prerequisites (WinRMS)
September New Synthetic Monitoring module (formerly known as AppsMon / AppsLoad from Itexis)
August Release Release 2023.3 Release Notes - 2023.3 - Version 5.4
Change Log Release 2023.3 Change Log - 2023.3 - Version 5.4
July New The reporting graphic editor
June New Access management Configure Authentication on an LDAP Directory ; User accounts ; Action log
New Deploy a Box In Microsoft Azure
New Configuration items (CIs) Instruction URLs
New Service templates

* GLOBAL-PS-Values ; GLOBAL-SNMP-OID ; Global-SNMP-Operation ; Exchange 2013 ; Nutanix

* Configure SNMP on Novell SUSE Linux Enterprise Server (SLES) 11
May New Forecast functionnality
New Configure service templates Citrix ; DataCore SANsymphony
April New Configure the platform Notification Policy ; Contacts
March New Configure the platform Monitoring Accounts ; Timeslots ; Hosts ; Services ; User services
New Communicate using Dataviz

Dataviz (business dashboards)

Widget library: Network analysis ; World map ; Diagram ; User services ; IT asset monitoring (by category) ; IT asset monitoring (by service type)
New Communicate using reports Reports ; Activity reports ; Widget reports
New Deploy a Box into Amazon Web Services (AWS)
Release Release 2023.1 Release Notes - 2023.1 - Version 5.3
Change Log Release 2023.1 Change Log - 2023.1 - Version 5.3
January New Configure the platform Companies and sites
New Configuring and monitoring Apache ; Oracle ; Sophos ; VMware
New Service templates AWS-Paas-cloudwatch ; MS-Azure-PaaS-Metrics_v2 ; VMware
New Dataviz (business dashboards)
New Widget library Graph widget ; Image widget ; Status list widget ; Text widget ; Value widget

2022

2021

Date Functionality Details
December Release Release 2021 Release Notes - 2021 - Versions 4.14 to 4.19
Change Log Release 2021 Change Log - 2021 - Versions 4.14 to 4.19

EV Reach

2023

Date Functionality Details
November Change Log Release 2023.4 Change Log - 2023.4 - Build 11.0.5
October New EV Reach Console - Azure AD Management (Beta Release)
New EV Reach Server - Automatic Inventory Collection
New Cloud Service Portal Page
July Release Release 2023.3 Release Notes - 2023.3 - Version 11
New Documentation: All the Menus Migration of Goverlan website documentation
April Release Release 2023.2 Release Notes - 2023.2 - Version 11
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