What's New in the Wiki

Last modified on 2023/06/01 12:35

Service Manager

Date Functionality Details
May New wiki button.png Experience Level Agreements (XLA)
New wiki button.png Green IT
New wiki button.png Integration WhatsApp to Service Manager (via MS Power Automate)
April Password Management

* New small wiki button.png Password Management: New procedure How to define an employee password policy

* New small wiki button.png Employee Access Management: New procedure How to modify the email template for forgotten passwords

Configuration of REST Action Types

* New small wiki button.png New authentication method Service Manager (Access token)

* Update small wiki button.png Bearer authentication: New parameters Scopes et Grant Type

REST API New small wiki button.png New procedure How to access the REST API via Token dedicated authentication
Import / Export: REST Package New small wiki button.png New procedure How to export and import a REST package
Mail Templates Update small wiki button.png List of wizards that can be linked to a mail template
Other Parameters New small wiki button.png New parameter: {ADMIN} User passwords: minimum number of characters
Release wiki button.png Release 2023 Release Notes - 2023.2 - Build 2023.2.111.0
Changelog wiki button.png Release 2023 Change Log - 2023.2 - Build 2023.2.111.0
REST API New small wiki button.png New methods:

* Groups/Employees: Create a group ; Update a group ; View a list of groups ; View a group ; Add an employee to a group ; Delete an employee from a group ; View the list of employees in a group ; View the list of groups for an employee

* Questions/Questionnaires: View a list of questions associated with all questionnaires ; View a list of questions associated with a questionnaire ; View a list of questionnaires ; View a questionnaire

February Power BI reports New small wiki button.png New reports: XLA Management ; Incident Dashboard
REST API: Bearer authentication

* New small wiki button.png Access tokens

* Procedures: How to define Basic authentication (dedicated user) ; How to define Bearer authentication (access token)

* Update small wiki button.png Configuration of REST Action Types

Integrations New small wiki button.png Jenkins (via MS Power Automate), TeamViewer, Service Manager to WhatsApp (via MS Power Automate)
New wiki button.png Service Manager connection package Use case - Internal Query endpoint: Search for users belonging to a Service Manager group by running a Self Help procedure
The Graphical User Interface New small wiki button.png

* Quick creation of tickets

* Move cards in Board mode

* Delete notifications

Questionnaires Update small wiki button.png New property Single answer in the Manage Questions wizard
Other parameters New small wiki button.png New parameters: {ADMIN} Persistence of error/warning messages, {SM} Hide title when creating ticket
January Release wiki button.png Release 2023 Release Notes - 2023.1 - Build 2022.1.133.0.01
Changelog wiki button.png Release 2023 Change Log - 2023.1 - Build 2022.1.133.0.01
REST API New small wiki button.png New methods:

* Supplier: Create a supplier ; Update a supplier ; View a list of suppliers ; View a supplier

* Download a document

Date Functionality Details
June New wiki button.png Subscriptions to forms
New wiki button.png Deep Linking
New wiki button.png Tag colors
User interface Update small wiki button.png Notification bar : Subscriptions to forms ; List mode: Board display ; Form mode: Deep Linking, Subscriptions to forms
Form editor New small wiki button.png Deep Linking
New wiki button.png Settings of Service Apps in Service Manager Service Apps tenant management, team management rules
Other parameters New small wiki button.png New parameters: Enable Form Auto Refresh ; Restrict the export and printing of grids to N records ; Maximum number of active subscriptions for a given reference ; Maximum number of active subscriptions for a given user ; Maximum number of fields for a subscription
REST API

New small wiki button.png All methods: New error code Timeout

New small wiki button.png History of updates (link at the top of the page)

April Release wiki button.png Release 2022 Release Notes - 2022 - Build 2022.1.109.0.03
Changelog wiki button.png Release 2022 Change Log - 2022 - Build 2022.1.109.0.03
New wiki button.png Goverlan integration (via Talend)
New wiki button.png DevOps and Git integrations

* Presentation of the four Microsoft Power Automat key flows between Service Manager, DevOps tools and Git version control tools

* List of integrations between Service Manager and Azure DevOps

* List of integrations between Service Manager and GitHub

New wiki button.png Settings of REST action types New authentication modes: AWS, Bearer Token, Self Help
REST API New small wiki button.png New methods: Create a CI unavailability, End a CI unavailability, View the information of the Service Manager license key
New wiki button.png Externalize the resources directory Procedure
February New wiki button.png Service Manager architecture / EasyVista services Description of servers, databases, services
Purging of archives Update small wiki button.png Upgrading / Rules for purging temp files and log files
New wiki button.png Global logs
Integration logs Update small wiki button.png Upgrading
January All Service Manager wizards New small wiki button.png Adding the physical name of each wizard
Service Manager documentation New small wiki button.png Adding the physical name of lists and forms (when the cursor hovers over a menu entry)
Date Functionality Details
December New wiki button.png Risk management A set of tools available in Service Manager for implementing effective risk management
New wiki button.png Platform version Latest versions of components installed on the application server, Service Apps tenant management
Group directory New small wiki button.png New section: Manage authorized/unauthorized groups
Manage questions wizard Update small wiki button.png Upgrading: Manage input constraints, display conditions, targets
Service Manager graphical user interface Update small wiki button.png

* Home page: Display an app

* Form: Display in tabs, Resizing

* Menu pane: Resizing

Settings of REST action types New small wiki button.png New authentication methods: OAuth2 (custom) and Self Help
Mail templates Update small wiki button.png List of wizards that can be associated with mail templates, Upgrading
Mail components Update small wiki button.png Upgrading
Solving problems in sending email Update small wiki button.png Upgrading
Other parameters New small wiki button.png

* New section: List of parameters requiring the restart of EasyVista services

* New parameters: {ADMIN} Enable Form Auto Refresh, {SM} Launch the full-text search as soon as the side menu is opened when creating a ticketl

Actions New small wiki button.png Table display of the timeline
Service requests New small wiki button.png Duplicate wizard
Changelog wiki button.png Fix 2021 Change Log - 2021 - Build 2021.1.113.3
November Release wiki button.png Release 2021 Release Notes - 2021 - Build 2021.1.113.0
Changelog wiki button.png Release 2021 Change Log - 2021 - Build 2021.1.113.0

Note: Only SaaS version

October Integrations New small wiki button.png Azure DevOps (via Microsoft Power Automate)
API REST New small wiki button.png New method: View the ticket status list
September New wiki button.png Wiki: New GUI and new style guide New homepage, menu pages, new presentation of template list and integration list, etc.
July smoServer Functions Update small wiki button.png A page per function ; Addition of examples
Integrations New small wiki button.png Integration connectors
Information: Pre-Oxygen Versions of Service Manager - End of Life
May Release wiki button.png Fix Autumn 2020 Release Notes - Build 2020.2.125.3
Changelog wiki button.png Fix Autumn 2020 Change Log - Build 2020.2.125.3
Integrations New small wiki button.png How to automate an integration
Update small wiki button.png Upgrading: Integration models ; Preimport ; Integration logs ; Scheduled tasks (smoScheduler)
New small wiki button.png smoIntegration ; smoBackOffice ; smoBackOfficeClient ; Normalization ; Associate photos with employees via integration
New small wiki button.png Self Help Extractor
April Domains Update small wiki button.png Upgrading
Import / Export Update small wiki button.png Upgrading
March New wiki button.png Action types
Password management Update small wiki button.png Upgrading: Password management, Employee access management
New small wiki button.png EasyCrypt: SHA256 cryptographic hash mode
Wizards (The editor) , The list of values Update small wiki button.png Upgrading
February Release wiki button.png Fix Autumn 2020 Release Notes - Build 2020.2.124.2
Changelog wiki button.png Fix Autumn 2020 Change Log - Build 2020.2.124.2
Forms New small wiki button.png Contextual apps
New wiki button.png The filter editor New visual editor
Parent queries Update small wiki button.png Upgrading
Internal reporting tools Update small wiki button.png Upgrading: Scheduled alerts, Reports, Scheduled reports
Views Update small wiki button.png Upgrading
Date Functionality Details
December New wiki button.png Technical Support Agent: Modern authentication

Procedure How to configure modern authentication for the Technical Support Agent

Create an Azure AD Application with API Permissions

October Release wiki button.png Release Autumn 2020 Release Notes - Autumn 2020
Changelog wiki button.png Release Autumn 2020 Change Log - Autumn 2020
Integrations New small wiki button.png Microsoft Power BI, GitHub (via MS Power Automate)
July Integrations

New small wiki button.png Microsoft Graph, Microsoft Booking (via MS Power Automate)

Update small wiki button.png Microsoft Azure Logic Apps, Microsoft Power Automate (formerly known as Microsoft Flow), Zapier

API REST Update small wiki button.png All GET methods: addition and examples on the formatDate parameter
May Service Manager templates

New small wiki button.png Service Request templates: Recipient manager validation / Recipient's department manager

Update small wiki button.png Incident templates: Full history / Simplified history

March API REST New small wiki button.png New methods:

From Oxygen version 2.1.3:

View a list of news ; View a news ; Create a news ; Update a news

View all the attributes of a list of assets ; View all the attributes of an asset

Integrations

New small wiki button.png Jira Integration (via Microsoft Flow)

Update small wiki button.png LDAP

Update wiki button.png Search Studio Release Oxygen version 2.1
February Release wiki button.png Release Oxygen Release Notes - Oxygen 2.1.2
Changelog wiki button.png Fix Oxygen Change Log - Oxygen 2.1.2
Date Functionality Details
December Changelog wiki button.png Fix Oxygen Change Log - Oxygen 2.1
September The graphical user interface

New small wiki button.png Favorites

New small wiki button.png Form (tabs): Related elements

Update small wiki button.png Menu pane: My menu, Global menu options ; filter

New wiki button.png Contextual apps on incident / service request forms
Update wiki button.png Commands studio Access by profile
July Changelog wiki button.png Fix Oxygen Change Log - Oxygen 2.0
Release wiki button.png Release Oxygen Release Notes - Oxygen 2.0
New wiki button.png Glossary
New wiki button.png Know & Decide Integration
New wiki button.png Log files description
June API REST New small wiki button.png New methods:

* Create a CI ; Update a CI

* From 2016 version - Build 2016.1.321.0 and later :

See the list of the links that have an impact on a CI ; See the list of the links impacted by a CI

May Changelog wiki button.png Hotfix Oxygen Change Log - Oxygen 1.8
API REST New small wiki button.png New methods:

From Oxygen version 1.8 - Build 2018.1.140.0

* Departments ans Locations (POST, PUT)

* Problems and Problems/Tickets (GET)

* Known errors (GET)

April New wiki button.png CMDB Graph
Update wiki button.png Green IT
FAQ Update small wiki button.png Solving performance problems
March Release wiki button.png Release Oxygen Release Notes - Oxygen 1.8
API REST

From Oxygen version 1.7 - Build 2018.1.131.0

New small wiki button.png All GET methods: New optional parameters (not like, not, formatDate)

New small wiki button.png New method: Actions (GET, PUT) ; External tables E_ tables (GET, POST, PUT, DELETE)

February Changelog wiki button.png Fix Oxygen Change Log - Oxygen 1.7
Date Functionality Details
December Release wiki button.png Release Oxygen Release Notes - Oxygen 1.6
Changelog wiki button.png Fix Oxygen Change Log - Oxygen 1.6
New wiki button.png New Oxygen version

New small wiki button.png The new Graphical User Interface of Service Manager

New small wiki button.png The Menu Editor

Update small wiki button.png The Profile Management

New small wiki button.png The Commands Studio ; The Search Studio

New small wiki button.png Tickets

Update small wiki button.png Process items: Incidents, Service Requests / Change Requests / Investment Requests, Problems, Events

New wiki button.png Wiki

* New home page

* New graphic design

* On pages updated to the Oxygen version: New section Characteristics specific to versions 2016 and earlier, Alphabetical tabs list

* Improved procedures with well-defined steps

Update wiki button.png Customize the Service Manager CSS Stylesheet
November New wiki button.png User Guide Implementation Template of the Incident Management
API REST

Update small wiki button.png Full update: Properties, Fields list, Examples

New small wiki button.png Tickets methods: Incidents, Service requests / Change requests / Investment requests, Problems, Events

New wiki button.png White papers

* Service Manager - On Premise

* Service Manager - SaaS

July Changelog wiki button.png Patch 2016.1.305.4 Change Log
API REST

New small wiki button.png New methods: List of paths of incident-request catalog entries

Integrations New small wiki button.png MS Flow (sentiment analysis)
April Changelog wiki button.png Fix 2016.1.305.1 Change Log
February User Guide: Transition Update small wiki button.png Overview
New small wiki button.png Release Projects
New small wiki button.png Logistics: Logistics, Orders, Stock Management, Pending Deliveries
New small wiki button.png Invoicing: Invoices, Contract Periods, Pending Invoices, Analytical Cost Allocation
New small wiki button.png Collision Detection: Blackout Periods, Forward Schedule of Change
New small wiki button.png Calendar
January New wiki button.png User Guide: Project Management See Video icon.png   Video and Overwiew
Project Portfolio, Project, Gantt Chart, Templates, Time Sheets, Project Types
Date Functionality Details
December Release wiki button.png Release 2017 Release Notes
Changelog wiki button.png Fix 2016.1.300.0 Change Log
API REST

New small wiki button.png New methods : Assets, Manufacturers, SLAs, Incidents/Requests, Problems/Known Errors, Departments/Locations, CI

Integrations New small wiki button.png Kanbanize
New wiki button.png Report Accelerators
Update wiki button.png Other Parameters 3 new parameters: {ADMIN}Timeframe for displaying the pop-up warning before timeout (in seconds) ; {ADMIN} Disable all notifications ; {SM} Back Office quick call: Filter the known errors on the CI and the equipment
Update wiki button.png Life Cycles Addition of steps; Review of the diagrams
October Update wiki button.png Discussions Upgrading
Integrations New small wiki button.png Ellucian Banner® ; Microsoft Azure Logic Apps
September New wiki button.png CMDB See Video icon.png   Video and Overview
Configuration Items (CI), The CMDB Graph, Availability Management, CI Calendar, DML, Service Portfolio
Transition New small wiki button.png Knowledge
Operation New small wiki button.png

* Date and Duration fields on incidents/requests

* How to delete input errors automatically using a scheduled alert

Update wiki button.png Service Manager License Management>>doc:EasyVistaLicenses]] Service Manager / Service Apps license usage rules
Integrations New small wiki button.png Tawk.to ; Live Chat Tools
June Integrations New small wiki button.png Zendesk Chat (Zopim); Live Chat Tools
New small wiki button.png Associate photos with ev|SM employees via an integration model
Update wiki button.png REST API - Action types settings Connections: new Key-Value fields to customize the HTTP header
User Guide New small wiki button.png Directories: Employees; Locations, Departments; Suppliers; Groups
New small wiki button.png Transition: Common Expenses Catalog
New small wiki button.png Reference Tables: Knowledge Prerequisites; Employee Availability Status
Administration Update small wiki button.png Employees: Upgrading
May Integrations New small wiki button.png Everbridge
Web services REST New small wiki button.png New methods: Departments; Locations
Update wiki button.png Auto Connect Link New procedure How to use CTI
All the Release notes and Change log pages New small wiki button.png Addition of navigation buttons Last version; Next version
April Web services REST

New small wiki button.png 3 new methods:

* See the list of the URL of documents attached to an incident/request

* See the justification (comment) of an incident/request

* Upload and attach a document to an incident/request

Update small wiki button.png Close an incident-request: Optional fields updated

March Integrations New small wiki button.png Zapier, Jira Software (via Zapier), Trello (via Zapier), Scalable
Update small wiki button.png Bomgar: Sessions with Jump Clients ; Various improvments
Update wiki button.png Web Services REST API references list: one page per method
REST action type in the workflows and business rules New small wiki button.png API REST - Action types settings
Update small wiki button.png Workflows, Business rules, Graphic process editor
User profiles: New small wiki button.png REST API field
Questionnaires New small wiki button.png Questions, Multi-section questionnaires, Dynamic values
Update small wiki button.png Standard questionnaires, Manage questions wizard
Update wiki button.png Tag New Specific tag: #CLICK_HERE_LINK#
Update wiki button.png Import/Export

* New objects exports: Mail components, Questionnaires, Multi-sections questionnaires

* Rewiew of the naming convention of exported objects

* User profiles: New Export wizard (XML format)

Form Update small wiki button.png Upgrading: The Quick call
Update wiki button.png Service Manager GUI Logout, Browser notifications
Update wiki button.png Managing the Service Manager platform

* Customize manager accounts

* Customize the CSS stylesheet

Service Manager licenses management Update small wiki button.png Upgrading
New wiki button.png Default values
Update wiki button.png FAQ, Troubleshooting and Best Practice Pages grouped
Date Functionality Details
December Changelog wiki button.png Patch 2016.H2 Change Log
Update wiki button.png Good Practice Questionnaires
Update wiki button.png Filter Conditions field: description of Date type search options
New wiki button.png smoServer functions
October Release wiki button.png Release 2016.H2 Release Notes
New wiki button.png Accessibility Compliance Section 508 law
New wiki button.png Wiki news: Feedback on content Feedback button.png button available on each wiki page
September New wiki button.png User Guide Operation: Incidents, Service requests, Problems and Known errors
Transition: Requests for change, Investment requests
Reference tables
New wiki button.png See Video icon.png   Videos Administration: Access management, Workflows and Business rules, Reporting tools
Operation: Incidents and service requests management
Transition: Requests for change management, Knowledge management
Integrations New small wiki button.png Microsoft OCS/Lync
Update wiki button.png Service Manager GUI Screens updated with the new style guide
Update wiki button.png Other parameters Labels and comments updated
New parameter {SM} Calendar: Fields displayed in hint on an action
Update wiki button.png Mail components New tags: Mail component category
Update wiki button.png Views Updating and Reformatting
Update wiki button.png Full-text sarch Predictive entry in the history of previous searches
Update wiki button.png Import/Export Include different types of EXP in a single export
Update wiki button.png Reporting and integration models folders Profiles management via filters
Update wiki button.png Administration, User Guide New presentation in blocks
July Update wiki button.png Version History Updating and Reformatting
Update wiki button.png Wiki news Identification of the wiki updates with logos:

New wiki button.png Update wiki button.png Changelog wiki button.png

Update wiki button.png Integrations Addition of Introduction; Supplement to the Partial list of systems to be integrated with EasyVista; New categories; Addition of logos:New small wiki button.png for new products and Update small wiki button.png for updated products
Update wiki button.png Parent query > Best practice Addition of external fields in Service Manager tables
Update wiki button.png The reports editor (smoReportDesigner) Updating Examples files to download
H1 Release wiki button.png Release 2016.H1 Release Notes
Changelog wiki button.png Patch 2016.H1 Change Log
Migration 2016.H1 Known Errors
Update wiki button.png View New procedure How to enable geolocation using Google Maps
Update wiki button.png Graphic Process Editor Updating and Reformatting
Update wiki button.png Roles Updating and Reformatting
Update wiki button.png Tags Updating and Reformatting
New wiki button.png Questionnaires: Constraints examples
Date Functionality Details
Q4 New wiki button.png User Interface Asset Management: Equipment, Software and Licenses, Contracts
References tables
Integrations New small wiki button.png How to automate integration
Integration models
The tool for Running integrations (smoIntegration)
The System scheduling (smoBackOffice)
The tool for Running Preimports (smoBackOfficeClient)
Task Scheduler
Update wiki button.png Life cycle and Workflow Life cycle for a problem
Q2 Release wiki button.png Release 2015.Q2 Release Notes
Changelog wiki button.png Patch 2015 Change Log
Update wiki button.png Questionnaire Dynamic content, Questions dedicated to applications
New wiki button.png Life cycle of Incidents/Requests Integration in Workflows and Graphic Process Editor
Update wiki button.png Roles List of System roles
Update wiki button.png Wizards Updating and Reformatting
New wiki button.png The Reports editor (smoReportDesigner)
May Integrations New small wiki button.png "Scripts Launch" wizard; Microsoft Active Directory (AD); Administration Tools
New wiki button.png Forms
Update wiki button.png Employees Notifications
March Integrations New small wiki button.png GLPI; Dell KACE; Nexthink
Access Management New small wiki button.png Passwords Management
New small wiki button.png EasyCrypt
New wiki button.png Global Search
Update wiki button.png All Administration pages Reshaping the text, Homogenization of terms

Identification of the Best Practice:

* New section Best Practice

* New logo in the text   Best Practice icon.png

February Release wiki button.png Release 2015.01 Release Notes
Changelog wiki button.png Patch 2015 Change Log
Update wiki button.png The Graphic Process Editor New functionalities (toolbar)
Update wiki button.png Questionnaire Save the answers in the SD_REQUEST table (new field Targets)
Update wiki button.png Integration Update small wiki button.png Preimport
New small wiki button.png Landesk ITAM Suite; Microsoft SCCM / SMS
Update wiki button.png Troubleshooting and Recommendations No XML were found for the GUID
Date Functionality Details
December New wiki button.png Wiki Home page New presentation
October Release wiki button.png Release 2014.09 Release Notes
April Release wiki button.png Release 2014.04 Release Notes
Changelog wiki button.png Patch / Build 2014 Change Log
March New wiki button.png Global Search
New wiki button.png Troubleshooting and Recommendations No XML were found for the GUID
Update wiki button.png Tips and Tricks Addition
Update wiki button.png EasyVista GUI Quick Call
Global Search
Update wiki button.png Quick Call Access via an Employees list Phone icon.png
Update wiki button.png Views Screens
Update wiki button.png Filters Screens
February New wiki button.png Full-Text Search
New wiki button.png Rules for Writing SQL Queries
New wiki button.png Questionnaire
New wiki button.png Troubleshooting and Recommendations Problems in sending email
Performance problems
Update wiki button.png Wiki Home page Troubleshooting and Recommendations, Manage the EasyVista platform, Wiki news
Update wiki button.png Parent queries Screens, Procedure How to use relations from an existing parent query
January New wiki button.png Other Parameters
Update wiki button.png Search Search help on lists of values
Update wiki button.png Chat Contacts list
Update wiki button.png Discussions User Moderator
Update wiki button.png Menus Alphabetical order of the options
Date Functionality Details
March Release wiki button.png Release 2013 Release Notes
Changelog wiki button.png Patch / Build 2013 Change Log
Date Functionality Details
June Changelog wiki button.png Build 2012 Change Log

Service Apps

Date Functionality Details
Avril Password Management

* New small wiki button.png Apps Gallery: New procedure How to define an employee password policy

* New small wiki button.png Employee Access Management: New procedure How to modify the email template for forgotten passwords

Settings of Service Apps in Service Manager New small wiki button.png Management of the application history, the logo and the password
Shortcuts to the Service Apps Apps New small wiki button.png New procedure How to deactivate the /s parameter used to indicate shortcuts
Release wiki button.png Release 2023 Release Notes - 2023.2 - Build 2023.2.111.0
Changelog wiki button.png Release 2023 Change Log - 2023.2 - Build 2023.2.111.0
February Templates

New small wiki button.png Meeting Room ; Service Desk Homepage

Update small wiki button.png Self Service Portal: Integration of satisfaction surveys in order to analyze data using the Power BI report, XLA Management.

New wiki button.pngGlobal Style Functionality used to define all style elements in CSS code in a single place in the app.
New wiki button.pngFont Management Functionality used to manage all fonts for the Service Apps platform.
January Release wiki button.png Release 2023 Release Notes - 2023.1 - Build 2022.1.133.0.01
Changelog wiki button.png Release 2023 Change Log - 2023.1 - Build 2022.1.133.0.01
Date Functionality Details
December New wiki button.png Tenant management
Admin panel Update small wiki button.png Upgrading: Monitoring, User management, Team management
Data Source Field Editor Update small wiki button.png Upgrading: Modify the column names of a data source
Changelog wiki button.png Fix 2021 Release Notes - 2021 - Build 2021.1.113.3
November Release wiki button.png Release 2021 Release Notes - 2021 - Build 2021.1.113.0
Changelog wiki button.png Release 2021 Change Log - 2021 - Build 2021.1.113.0

Note: Only SaaS version

September New wiki button.png Wiki: New GUI and new style guide New homepage, menu pages, new presentation of template list and integration list, etc.
May Templates New small wiki button.png Service Desk With KPIs template
Release wiki button.png Fix Autumn 2020 Release Notes - Build 2020.2.125.3
Changelog wiki button.png Fix Autumn 2020 Change Log - Build 2020.2.125.3
February Release wiki button.png Fix Autumn 2020 Release Notes - Build 2020.2.124.2
Changelog wiki button.png Fix Autumn 2020 Change Log - Build 2020.2.124.2
The exposed properties of an app Update small wiki button.png Use case: Narrow the search for employees based on the login
Contextual apps Update small wiki button.png Contextual apps linked to Service Manager
January Workflow advanced tag New small wiki button.png Possibility to disable the inputting of a rejection comment
Date Functionality Details
December New wiki button.png Virtual agent layout library
Widgets library

Update small wiki button.png Self Help widget

* Procedure: How to implement a Self Help project in an app

Update small wiki button.png Virtual Agent widget

* Graphic properties

* Procedure: How to implement a virtual agent in an app

Data source library Update small wiki button.png Self Help and EasyVista Virtual Agent data sources: Properties updated
Self Help and Service Bots connectors

New small wiki button.png Authentication via an API key (Cross Service Authentication)

Update small wiki button.png Public account

October Release wiki button.png Release Autumn 2020 Release Notes - Autumn 2020
Changelog wiki button.png Release Autumn 2020 Change Log - Autumn 2020
Templates

New small wiki button.png IT Health Status ; Service Desk

Update small wiki button.png Updates of all templates

* Screens carousel and list of functionalities

* Division of the procedure: Autumn 2020 version - Oxygen and prior versions specificities

The Graphic Editor Update small wiki button.png How to create an app
New wiki button.png The multilingual management How to translate an app; Advanced tag Translation Tag...
Widget library New small wiki button.png Dashboard widgets: Pyramid Chart ; Treemap Chart
April Templates

New small wiki button.png Self Service Portal

March Widget library

New small wiki button.png Basic widgets: Embedded Page ; Sidebar

February Release wiki button.png Release Oxygen Release Notes - Oxygen 2.1.2
Changelog wiki button.png Fix Oxygen Change Log - Oxygen 2.1.2
Update wiki button.png Graphic properties management

The theme editor

Properties of widget types in the Theme editor

Properties of apps in the Theme editor

Theme properties of widgets

Update wiki button.png The pages of apps Addition of properties
January New wiki button.png Web accessibility

Web accessibility charter of Service Apps

Upgrade of all the Service Apps templates to integrate the web accessibility charter

New wiki button.png CSS Custom Properties Initialization of specific graphic properties via CSS variables
Connectors New small wiki button.png Service Bots Connector
Date Functionality Details
November Release wiki button.png Release Oxygen Release notes - Oxygen 2.1
Widget library

Update small wiki button.png EasyVista widgets: Virtual Agent

Update wiki button.png Connectors All the page updated
September Widget Library

New small wiki button.png Graphical widgets: Funnel Chart ; Tag Cloud

New small wiki button.png EasyVista widgets: Self Help ; Virtual Agent

Datasource Library New small wiki button.png EasyVista data sources: Self Help ; Virtual Agent
Connectors New small wiki button.png Self Help Connector
Theme properties widgets New small wiki button.png Data source linked to the widget header / footer
July Release wiki button.png Release Oxygen Release Notes - Oxygen 2.0
Templates New small wiki button.png Asset Management ; Corporate Directory ; Available Inventory
Avril Widget Library New small wiki button.png Advanced graphical widgets: Advanced Area Chart ; Advanced Bar Chart ; Advanced Column Chart ; Advanced Advanced Line Chart ; Advanced Multi Chart ; Advanced Spline Chart
New wiki button.png Admin Panel Monitoring ; Access management ; Teams management ; Emails templates
Data Source Library Update small wiki button.png REST Connector ; JSON Online: Various improvments & Procedures updated
March Templates Update small wiki button.png ITSM
February Changelog wiki button.png Fix Oxygen Change Log - Oxygen 1.7
Date Functionality Details
December Widget Library Update small wiki button.png Self Help
New wiki button.png Wiki

* New home page

* New graphic design

* Improved procedures with well-defined steps

Changelog wiki button.png Fix Oxygen Change Log - Oxygen 1.6
Release wiki button.png Release Oxygen Release Notes - Oxygen
November Template - Oxygène New small wiki button.png Approval Management
July Templates - Oxygen Update small wiki button.png ITSM: procedure to keep parent queries
April Templates - Oxygen New small wiki button.png Change Management ; Contract Management ; Executive Dashboard ; ITSM ; Mobile Tech Support
Date Functionality Details
December Templates New small wiki button.png Executive Dashboard
Update small wiki button.png Advanced Service Wokplace : French version
Widget Library New small wiki button.png Self Help
Integrations New small wiki button.png Sharepoint ; VMware AirWatch
October Templates New small wiki button.png Mobile Tech Support ; Change Management
Update small wiki button.png Standard Service Wokplace available in 2 versions: "Contact IT Service Desk" classical search / Self Help Portal
Widget Library New small wiki button.png Discussion widget
Data Source Library New small wiki button.png EasyVista Discussions data source
New wiki button.png Field Types Editor
Update wiki button.png Data Transformer New GUI
Update wiki button.png Text Editor New request button: New GUI
September Update wiki button.png Widget Library Tab widget: New properties; Procedure updated; Theme: Elements formatting
Sliding Image widget: Images displaying properties; Images selection from the library
Menu widget; Data Viewer: Animations new properties
Update wiki button.png Text Editor New functionalities: Background images; Animations on hover/on touch
Update wiki button.png App pages Graphic properties: Background image
June Release wiki button.png Release Phosphore Release Notes
Changelog wiki button.png Patch Phosphore 2.2 Change Log
Templates Update small wiki button.png New presentation of the page with pictures into context
New small wiki button.png Standard Service Wokplace; Advanced Service Wokplace
Update wiki button.png Connectors "REST" Connectors: new Key-Value fields to customize the HTTP header
May Update wiki button.png The App Gallery Public mode; Shortcuts
Update wiki button.png The graphic editor of apps New properties (Show main toolbar, Show app list, Choose user); Desktop/Mobile view modes
Update wiki button.png The pages of apps Public/private pages
Update wiki button.png The text editor of apps Data Picker advanced tags Special link tags functionality
Update wiki button.png Widget library New small wiki button.png Close Incident Wizard custom widget
New small wiki button.png Authentication
Menu widget: New properties (Theme properties Cell Style: Icon Color On, Hover, Text Color On Hover, Cell Width, Cell Border Radius)
Tab widget: New properties (Scrollable Tabs, Device Native Style)
Search Filter widget: New property (Device Native Style)
Update wiki button.png Data Source Library EasyVista data source: New properties (Force Search To Get Data)
Online CSV data source: New properties (/Base URI, Decimal Separator Character, Thousand Separator Character); Procedure How to create a CSV Online file from a Google document
Update wiki button.png The Color Picker New GUI
All the release notes and change log pages New small wiki button.png Addition of navigation buttons Last version; Next version
March Update wiki button.png IT Portal template New version 2.7 and Page rewiewed
Update wiki button.png FAQ, Troubleshooting and Best Practice Grouping of pages
Date Functionality Details
December Release wiki button.png Release 2016.H2 Release Notes
Changelog wiki button.png Patch 2016.H2 Change Log
Version 2016.H2 Known Errors
Integrations New small wiki button.png tawk.to
REST web services; List of API references
Widgets allowing integrations: addition of Integration examples section
Update wiki button.png Widget library New small wiki button.png Update Incident Wizard custom widget
Html Script widget: JSON functions; Bubble chart example
Menu widget: Datasource pointing to incident, service, change catalog
Youtube widget: New properties
Search Filter widget: New properties
Tab widget and Sliding Page widget: Page modification via Apps - Edit icon.png icon
Update wiki button.png Data Source Library New small wiki button.png REST (Connector) data source
REST data source: Exposed properties; Comparison between REST and REST (Connector)
EasyVista data source: Master-detail relation
Update wiki button.png The theme editor Export of themes
Update wiki button.png The graphic editor Exposed properties; Favicon
Update wiki button.png The text editor Updating and Reformatting
Update wiki button.png Connectors New type of connector REST
Update wiki button.png Documents download Updating and Reformatting
October Integrations New small wiki button.png Twitter; Yammer
New wiki button.png Wiki news: Feedback on content Feedback button.png button available on each wiki page
September Changelog wiki button.png Release 2016.H1 Change Log
Version 2016.H1 Known Errors
New wiki button.png See Video icon.png   Video The graphic editor of apps
Integrations New small wiki button.png Cisco WebEx; Google Analytics; Qlik Sense
Update small wiki button.png Google Agenda
New small wiki button.png New section Integration examples on widgets Html Script, Secured Html, Menu, Button and data sources CSV, Online CSV, REST
July Update wiki button.png Wiki WebHome > Product name - ev sas.png Addition of new entries: Integrations and Version History
Update wiki button.png Version History Updating and Reformatting
Update wiki button.png Wiki news Identification of the wiki updates with logos:

New wiki button.png Update wiki button.png Changelog wiki button.png

Integrations New small wiki button.png Addition of Introduction; New categories
New small wiki button.png Addition of logos:New small wiki button.png for new products and Update small wiki button.png for updated products
New small wiki button.png Agile CRM; Google Agenda; Google Sheets; Oracle Marketing Cloud (Eloqua); Skype; UserVoice; WordPress; XWiki
H1 Release wiki button.png Release 2016.H1 Release Notes
Integrations New small wiki button.png Freshdesk; Zendesk
Update wiki button.png Html Script widget New small wiki button.png Procedures:

How to display a Date/Time widget

How to display an RSS feed

How to embed one or more Google Calendars

New wiki button.png Add a shortcut to an App
Date Functionality Details
Q4 Release wiki button.png Release 2015.H2 Release notes
Version 2015.H2 Known errors
Migration Correction of graphics settings of old apps
Update wiki button.png Integrations New small wiki button.png Bomgar Remote Control
New small wiki button.png REST data source
New wiki button.png Best Practice - Apps Creation
New wiki button.png Template Apps
IT Portal template
Update wiki button.png Custom widgets New small wiki button.png Custom Widgets Dictionary
New wiki button.png The theme editor Principles of inheritance for graphic properties
Graphic properties of a page
Properties of widget types in the theme editor
Update small wiki button.png Theme properties widgets: Update, New presentation, Addition of examples
The Icon library
Update small wiki button.png Select a color via Apps - Color Picker icon On.png
Update wiki button.png The App Gallery New small wiki button.png Shortcuts
Management of third-party products integration, Theme Designer Profile, Screens updated
Update wiki button.png The graphic editor Procedure: Screens updated, Addition in the Design Pane
Update wiki button.png Access Management Everyone Team, Theme Designer Profile
Update wiki button.png Trusted Provider Best Practice, Procedure, Examples
Update wiki button.png Widget Library Layout: Screens updated
Menu: Properties updated
Data Viewer: Properties updated
Filter List: Display mode
New small wiki button.png Tab: Vertical Tab and Horizontal Tab widgets grouping
Sliding Image: Stretch Image new field
Update wiki button.png General remarks on widgets New small wiki button.png Principles of inheritance for graphic properties
Q2 Release wiki button.png Release 2015.Q2 Release Notes
New wiki button.png EasyVista Knowledge Base Knowledge Base widget
Global Search Result custom widget
EasyVista Knowledge Base data source
Update wiki button.png Data Source Library New small wiki button.png MS SQL Server
EasyVista: Master-Detail relation, Sort order
EasyVista KPI: Master-Detail relation
Update wiki button.png General remarks on data sources Master-Detail relation
Update wiki button.png Widget Library Google Maps: Maps style
Menu: New page displaying (target)
Data Viewer: Master-Detail relation in Form mode
New wiki button.png The text editor of apps
Update wiki button.png The graphic editor Logo displaying in toolbar in Execution mode
Q1 Release wiki button.png Release 2015.02 Release notes
Update wiki button.png Widget Library New small wiki button.png HTML Composer
New small wiki button.png Breadcrumbs
New small wiki button.png Sliding Image
Update small wiki button.png Google Map: Zoom, PinCircle visualization type, Management of transportation
Update small wiki button.png Bar Chart, Line Chart, Pie/Donut Chart: Limitation of the number of loaded data and displayed data
Update small wiki button.png Menu: New action type
Update wiki button.png General remarks on widgets Drill-down, Location virtual field, EasyVista action processing buttons, EasyVista Service Requests
Update wiki button.png Select a color via Apps - Color Picker icon On.png
Update wiki button.png Access Management Trusted Provider
Update wiki button.png Connectors Alias and Execution contexts
Update wiki button.png All pages Reshaping the text, Homogenization of terms

Identification of the Best Practice:

* New section Best Practice

* New logo in the text   Best Practice icon.png

February New wiki button.png Menu widget

Self Help and Service Bots

Date Functionality Details
November New wiki button.png Variables and macros
New wiki button.png Aliases
New wiki button.png The Publish mode
Update wiki button.png Procedures Fully upgrade of the page
Update wiki button.png Service Manager connexion package Procedure How to specify the PInOtherData input parameter
Changelog wiki button.png Fix 2022 Change Log - Fix 2022 - Build 2022.1.112.5
August New wiki button.png Links to the Self Help portal: Detailed step by step Adding a section Procedures > See the detailed step by step on the Self Help portal on several pages: Overview, Self Help projects, Procedures, Resources, Forms, Metadata
Update wiki button.png Online Studio documentation Fully upgrade of the pages
MS Teams integration Update small wiki button.png Upgrading
Users Update small wiki button.png New management
July Release wiki button.png Release 2022 Release - Fix 2022 - Build 2022.1.112.4
Changelog wiki button.png Fix 2022 Change Log - Fix 2022 - Build 2022.1.112.4
Update wiki button.png Online Studio user interface Fully upgrade with the new usability
Online Studio home page Update small wiki button.png Advanced filters in the Recently changed display mode
Dashboards New small wiki button.png New templates: Executions and Search
Metadata Update small wiki button.png New management
Desktop Studio : Layout zones New small wiki button.png Custom layout templates
May Changelog wiki button.png Fix Autumn 2020 Change Log - Autumn 2020 - Build 2020.2.109.5
April Release wiki button.png Release 2022 Release Notes - 2022 - Build 2022.1.112.1
Changelog wiki button.png Release 2022 Change Log - 2022 - Build 2022.1.112.1
Date Functionality Details
December Changelog wiki button.png Fix Autumn 2020 Change Log - Autumn 2020 - Build 2020.2.109.3
November Changelog wiki button.png Fix Autumn 2020 Change Log - Autumn 2020 - Build 2020.2.109.2
October Self Help templates New small wiki button.png SMSMode Connection Package and Use case
Microsoft Teams integration Update small wiki button.png New procedures: How to create the Azure Bot app. How to deploy the Azure Bot app using the Teams developer portal
September New wiki button.png Wiki: New GUI and new style guide New homepage, menu pages, new presentation of template list and integration list, etc.
July Self Help templates New small wiki button.png Operator virtual agent
May Release wiki button.png Fix Autumn 2020 Release Notes - Build 2020.2.108.9
Changelog wiki button.png Fix Autumn 2020 Change Log - Build 2020.2.108.9
Forms New small wiki button.png Use case: How to create a standard form
Service Manager connection package New small wiki button.png Use case: How to create a ticket in Service Manager
Integrations New small wiki button.png Self Help Extractor
Self Help templates Update small wiki button.png Upgrading installation procedure of packages: Social base ; User virtual agent ; Self Help for remote
Online Studio: Agents menu Update small wiki button.png Upgrading creation procedure of a virtual agent
April New wiki button.png Resources: Forms

Forms

Use case: How to create a dynamic form

February Release wiki button.png Fix Autumn 2020 Release Notes - Build 2020.2.108.7
Changelog wiki button.png Fix Autumn 2020 Change Log - Build 2020.2.108.7
Online Studio > Administration menu Documentation.Self Help and Service Bots - All Menus.SelfHelp - Online Studio - License Management.WebHome
Date Functionality Details
December Update wiki button.png Self Help overview

New small wiki button.png Self Help operating principle

New small wiki button.png All means of access to Self Help

New wiki button.png Online Studio (formerly known as Admin module)

New small wiki button.png User interface ; Home page

Update small wiki button.png Analytics menu: Extraction profile creation ; Extraction modes

New small wiki button.png Agents menu: Procedures How to create a virtual agent ; How to integrate a virtual agent in a display channel

New small wiki button.png Authentication menu: API keys ; Certificate tool

New small wiki button.png System menu: Beta-codes

Desktop Studio

New small wiki button.png Access authentication

New small wiki button.png Import functionalities: Folder Import and FAQ Import

New small wiki button.png Admin mode

Update wiki button.png Description of a Statistic File New Variables
New wiki button.png Virtual agent layout library
October Release wiki button.png Release Autumn 2020 Release Notes - Autumn 2020 - Build 2020.2.108.0
Changelog wiki button.png Release Autumn 2020 Change Log - Autumn 2020 - Build 2020.2.108.0
Release wiki button.png Release Oxygen 1.2 Release Notes - Oxygen 1.2 - Fix 2.9.4
Changelog wiki button.png Release Oxygen 1.2 Change Log - Oxygen 1.2 - Fix 2.9.4
July New wiki button.png Deploying a Self Help project
June New wiki button.png Self Help for Remote Worker package
March New wiki button.png The content validation workflow
New wiki button.png Version management of a Self Help project
New wiki button.png Multilingual management of a Self Help project
Online Studio New small wiki button.png Description of a statistic file
New wiki button.png The evSH skin
New wiki button.png The standard project
Self Help project New small wiki button.png Metadata ; Predefined variables ; Input and Output parameters
New wiki button.png Dictionary of a virtual agent
New wiki button.png Description of the CSV file of a virtual agent dictionary
January Update wiki button.png The Studio's edit mode of Self Help New Studio's interface
Update wiki button.png Self Help project ; Procedure ; Resources Fully upgrade of the pages
Date Functionality Details
December New wiki button.png

Overview

Self Help project ; Resources ; Procedure

The studio: The Edit mode ; The Publish mode

EV Observe

Date Functionality Details
December Release wiki button.png Release 2021 Release Notes - 2021 - Versions 4.14 to 4.19
Changelog wiki button.png Release 2021 Change Log - 2021 - Versions 4.14 to 4.19
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