What's New in the Wiki
Service Manager
Date | Functionality | Details | |
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June | ![]() |
Subscriptions to forms | |
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Deep Linking | ||
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Tag colors | ||
User interface | ![]() |
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Form editor | ![]() |
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Settings of Service Apps in Service Manager | Service Apps tenant management, team management rules | |
Other parameters | ![]() |
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REST API |
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April | ![]() |
Release 2022 | Release Notes - 2022 - Build 2022.1.109.0.03 |
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Release 2022 | Change Log - 2022 - Build 2022.1.109.0.03 | |
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Goverlan integration (via Talend) | ||
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DevOps and Git integrations |
* List of integrations between Service Manager and Azure DevOps |
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Settings of REST action types | New authentication modes: AWS, Bearer Token, Self Help | |
REST API | ![]() |
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Externalize the resources directory | Procedure | |
February | ![]() |
Service Manager architecture / EasyVista services | Description of servers, databases, services |
Purging of archives | ![]() |
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Global logs | ||
Integration logs | ![]() |
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January | All Service Manager wizards | ![]() |
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Service Manager documentation | ![]() |
Date | Functionality | Details | |
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December | ![]() |
Fix Oxygen | Change Log - Oxygen 2.1 |
September | The graphical user interface |
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Contextual apps on incident / service request forms | ||
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Commands studio | Access by profile | |
July | ![]() |
Fix Oxygen | Change Log - Oxygen 2.0 |
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Release Oxygen | Release Notes - Oxygen 2.0 | |
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Glossary | ||
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Know & Decide Integration | ||
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Log files description | ||
June | API REST | ![]() * From 2016 version - Build 2016.1.321.0 and later : See the list of the links that have an impact on a CI ; See the list of the links impacted by a CI |
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May | ![]() |
Hotfix Oxygen | Change Log - Oxygen 1.8 |
API REST | ![]() From Oxygen version 1.8 - Build 2018.1.140.0 * Departments ans Locations (POST, PUT) * Problems and Problems/Tickets (GET) * Known errors (GET) |
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April | ![]() |
CMDB Graph | |
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Green IT | ||
FAQ | ![]() |
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March | ![]() |
Release Oxygen | Release Notes - Oxygen 1.8 |
API REST |
From Oxygen version 1.7 - Build 2018.1.131.0
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February | ![]() |
Fix Oxygen | Change Log - Oxygen 1.7 |
Date | Functionality | Details | |
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December | ![]() |
Release Oxygen | Release Notes - Oxygen 1.6 |
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Fix Oxygen | Change Log - Oxygen 1.6 | |
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New Oxygen version |
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Wiki |
* New home page * New graphic design * On pages updated to the Oxygen version: New section Characteristics specific to versions 2016 and earlier, Alphabetical tabs list * Improved procedures with well-defined steps |
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Customize the Service Manager CSS Stylesheet | ||
November | ![]() |
User Guide | Implementation Template of the Incident Management |
API REST |
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White papers | ||
July | ![]() |
Patch 2016.1.305.4 | Change Log |
API REST |
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Integrations | ![]() |
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April | ![]() |
Fix 2016.1.305.1 | Change Log |
February | User Guide: Transition | ![]() |
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January | ![]() |
User Guide: Project Management | ![]() |
Project Portfolio, Project, Gantt Chart, Templates, Time Sheets, Project Types |
Date | Functionality | Details | |
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December | ![]() |
Release 2017 | Release Notes |
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Fix 2016.1.300.0 | Change Log | |
API REST |
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Integrations | ![]() |
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Report Accelerators | ||
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Other Parameters | 3 new parameters: {ADMIN}Timeframe for displaying the pop-up warning before timeout (in seconds) ; {ADMIN} Disable all notifications ; {SM} Back Office quick call: Filter the known errors on the CI and the equipment | |
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Life Cycles | Addition of steps; Review of the diagrams | |
October | ![]() |
Discussions | Upgrading |
Integrations | ![]() |
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September | ![]() |
CMDB | ![]() |
Configuration Items (CI), The CMDB Graph, Availability Management, CI Calendar, DML, Service Portfolio | |||
Transition | ![]() |
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Operation | ![]() * Date and Duration fields on incidents/requests * How to delete input errors automatically using a scheduled alert |
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Service Manager License Management>>doc:EasyVistaLicenses]] | Service Manager / Service Apps license usage rules | |
Integrations | ![]() |
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June | Integrations | ![]() |
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REST API - Action types settings | Connections: new Key-Value fields to customize the HTTP header | |
User Guide | ![]() |
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Administration | ![]() |
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May | Integrations | ![]() |
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Web services REST | ![]() |
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Auto Connect Link | New procedure How to use CTI | |
All the Release notes and Change log pages | ![]() |
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April | Web services REST |
* See the list of the URL of documents attached to an incident/request * See the justification (comment) of an incident/request * Upload and attach a document to an incident/request
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March | Integrations | ![]() |
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Web Services REST | API references list: one page per method | |
REST action type in the workflows and business rules | ![]() |
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User profiles: ![]() |
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Questionnaires | ![]() |
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Tag | New Specific tag: #CLICK_HERE_LINK# | |
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Import/Export |
* New objects exports: Mail components, Questionnaires, Multi-sections questionnaires * Rewiew of the naming convention of exported objects * User profiles: New Export wizard (XML format) |
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Form | ![]() |
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Service Manager GUI | Logout, Browser notifications | |
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Managing the Service Manager platform | ||
Service Manager licenses management | ![]() |
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Default values | ||
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FAQ, Troubleshooting and Best Practice | Pages grouped |
Date | Functionality | Details | |
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December | ![]() |
Patch 2016.H2 | Change Log |
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Good Practice Questionnaires | ||
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Filter | Conditions field: description of Date type search options | |
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smoServer functions | ||
October | ![]() |
Release 2016.H2 | Release Notes |
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Accessibility Compliance | Section 508 law | |
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Wiki news: Feedback on content | ![]() |
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September | ![]() |
User Guide | Operation: Incidents, Service requests, Problems and Known errors |
Transition: Requests for change, Investment requests | |||
Reference tables | |||
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Administration: Access management, Workflows and Business rules, Reporting tools | |
Operation: Incidents and service requests management | |||
Transition: Requests for change management, Knowledge management | |||
Integrations | ![]() |
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Service Manager GUI | Screens updated with the new style guide | |
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Other parameters | Labels and comments updated | |
New parameter {SM} Calendar: Fields displayed in hint on an action | |||
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Mail components | New tags: Mail component category | |
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Views | Updating and Reformatting | |
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Full-text sarch | Predictive entry in the history of previous searches | |
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Import/Export | Include different types of EXP in a single export | |
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Reporting and integration models folders | Profiles management via filters | |
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Administration, User Guide | New presentation in blocks | |
July | ![]() |
Version History | Updating and Reformatting |
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Wiki news | Identification of the wiki updates with logos:
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Integrations | Addition of Introduction; Supplement to the Partial list of systems to be integrated with EasyVista; New categories; Addition of logos:![]() ![]() |
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Parent query > Best practice | Addition of external fields in Service Manager tables | |
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The reports editor (smoReportDesigner) | Updating Examples files to download | |
H1 | ![]() |
Release 2016.H1 | Release Notes |
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Patch 2016.H1 | Change Log | |
Migration 2016.H1 | Known Errors | ||
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View | New procedure How to enable geolocation using Google Maps | |
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Graphic Process Editor | Updating and Reformatting | |
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Roles | Updating and Reformatting | |
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Tags | Updating and Reformatting | |
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Questionnaires: Constraints examples |
Date | Functionality | Details | |
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December | ![]() |
Wiki Home page | New presentation |
October | ![]() |
Release 2014.09 | Release Notes |
April | ![]() |
Release 2014.04 | Release Notes |
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Patch / Build 2014 | Change Log | |
March | ![]() |
Global Search | |
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Troubleshooting and Recommendations | No XML were found for the GUID | |
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Tips and Tricks | Addition | |
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EasyVista GUI | Quick Call | |
Global Search | |||
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Quick Call | Access via an Employees list ![]() |
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Views | Screens | |
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Filters | Screens | |
February | ![]() |
Full-Text Search | |
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Rules for Writing SQL Queries | ||
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Questionnaire | ||
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Troubleshooting and Recommendations | Problems in sending email | |
Performance problems | |||
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Wiki Home page | Troubleshooting and Recommendations, Manage the EasyVista platform, Wiki news | |
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Parent queries | Screens, Procedure How to use relations from an existing parent query | |
January | ![]() |
Other Parameters | |
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Search | Search help on lists of values | |
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Chat | Contacts list | |
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Discussions | User Moderator | |
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Menus | Alphabetical order of the options |
Date | Functionality | Details | |
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March | ![]() |
Release 2013 | Release Notes |
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Patch / Build 2013 | Change Log |
Date | Functionality | Details | |
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June | ![]() |
Build 2012 | Change Log |
Service Apps
Date | Functionality | Details | |
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Avril | Password Management |
* * |
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Settings of Service Apps in Service Manager | ![]() |
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Shortcuts to the Service Apps Apps | ![]() |
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Release 2023 | Release Notes - 2023.2 - Build 2023.2.111.0 | |
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Release 2023 | Change Log - 2023.2 - Build 2023.2.111.0 | |
February | Templates |
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![]() | Global Style | Functionality used to define all style elements in CSS code in a single place in the app. | |
![]() | Font Management | Functionality used to manage all fonts for the Service Apps platform. | |
January | ![]() |
Release 2023 | Release Notes - 2023.1 - Build 2022.1.133.0.01 |
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Release 2023 | Change Log - 2023.1 - Build 2022.1.133.0.01 |
Date | Functionality | Details | |
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June | The App gallery | New procedures | |
April | ![]() |
Release 2022 | Release Notes - 2022 - Build 2022.1.109.0.03 |
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Release 2022 | Change Log - 2022 - Build 2022.1.109.0.03 | |
Templates | ![]() |
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Advanced tags editor | ![]() |
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Microsoft Outlook Integration |
Date | Functionality | Details | |
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December | ![]() |
Tenant management | |
Admin panel | ![]() |
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Data Source Field Editor | ![]() |
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Fix 2021 | Release Notes - 2021 - Build 2021.1.113.3 | |
November | ![]() |
Release 2021 | Release Notes - 2021 - Build 2021.1.113.0 |
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Release 2021 | Change Log - 2021 - Build 2021.1.113.0
Note: Only SaaS version |
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September | ![]() |
Wiki: New GUI and new style guide | New homepage, menu pages, new presentation of template list and integration list, etc. |
May | Templates | ![]() |
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Fix Autumn 2020 | Release Notes - Build 2020.2.125.3 | |
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Fix Autumn 2020 | Change Log - Build 2020.2.125.3 | |
February | ![]() |
Fix Autumn 2020 | Release Notes - Build 2020.2.124.2 |
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Fix Autumn 2020 | Change Log - Build 2020.2.124.2 | |
The exposed properties of an app | ![]() |
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Contextual apps | ![]() |
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January | Workflow advanced tag | ![]() |
Date | Functionality | Details | |
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December | ![]() |
Virtual agent layout library | |
Widgets library |
* Procedure: How to implement a Self Help project in an app
* Graphic properties * Procedure: How to implement a virtual agent in an app |
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Data source library | ![]() |
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Self Help and Service Bots connectors |
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October | ![]() |
Release Autumn 2020 | Release Notes - Autumn 2020 |
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Release Autumn 2020 | Change Log - Autumn 2020 | |
Templates |
* Screens carousel and list of functionalities * Division of the procedure: Autumn 2020 version - Oxygen and prior versions specificities |
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The Graphic Editor | ![]() |
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The multilingual management | How to translate an app; Advanced tag Translation Tag... | |
Widget library | ![]() |
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April | Templates | ||
March | Widget library |
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February | ![]() |
Release Oxygen | Release Notes - Oxygen 2.1.2 |
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Fix Oxygen | Change Log - Oxygen 2.1.2 | |
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Graphic properties management |
Properties of widget types in the Theme editor |
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The pages of apps | Addition of properties | |
January | ![]() |
Web accessibility |
Web accessibility charter of Service Apps Upgrade of all the Service Apps templates to integrate the web accessibility charter |
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CSS Custom Properties | Initialization of specific graphic properties via CSS variables | |
Connectors | ![]() |
Date | Functionality | Details | |
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November | ![]() |
Release Oxygen | Release notes - Oxygen 2.1 |
Widget library |
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Connectors | All the page updated | |
September | Widget Library |
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Datasource Library | ![]() |
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Connectors | ![]() |
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Theme properties widgets | ![]() |
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July | ![]() |
Release Oxygen | Release Notes - Oxygen 2.0 |
Templates | ![]() |
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Avril | Widget Library | ![]() |
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Admin Panel | Monitoring ; Access management ; Teams management ; Emails templates | |
Data Source Library | ![]() |
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March | Templates | ![]() |
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February | ![]() |
Fix Oxygen | Change Log - Oxygen 1.7 |
Date | Functionality | Details | |
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December | Widget Library | ![]() |
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Wiki |
* New home page * New graphic design * Improved procedures with well-defined steps |
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Fix Oxygen | Change Log - Oxygen 1.6 | |
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Release Oxygen | Release Notes - Oxygen | |
November | Template - Oxygène | ![]() |
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July | Templates - Oxygen | ![]() |
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April | Templates - Oxygen | ![]() |
Date | Functionality | Details | |
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December | Templates | ![]() |
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Widget Library | ![]() |
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Integrations | ![]() |
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October | Templates | ![]() |
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Widget Library | ![]() |
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Data Source Library | ![]() |
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Field Types Editor | ||
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Data Transformer | New GUI | |
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Text Editor | New request button: New GUI | |
September | ![]() |
Widget Library | Tab widget: New properties; Procedure updated; Theme: Elements formatting |
Sliding Image widget: Images displaying properties; Images selection from the library | |||
Menu widget; Data Viewer: Animations new properties | |||
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Text Editor | New functionalities: Background images; Animations on hover/on touch | |
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App pages | Graphic properties: Background image | |
June | ![]() |
Release Phosphore | Release Notes |
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Patch Phosphore 2.2 | Change Log | |
Templates | ![]() |
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Connectors | "REST" Connectors: new Key-Value fields to customize the HTTP header | |
May | ![]() |
The App Gallery | Public mode; Shortcuts |
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The graphic editor of apps | New properties (Show main toolbar, Show app list, Choose user); Desktop/Mobile view modes | |
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The pages of apps | Public/private pages | |
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The text editor of apps | Data Picker advanced tags Special link tags functionality | |
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Widget library | ![]() |
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Menu widget: New properties (Theme properties Cell Style: Icon Color On, Hover, Text Color On Hover, Cell Width, Cell Border Radius) | |||
Tab widget: New properties (Scrollable Tabs, Device Native Style) | |||
Search Filter widget: New property (Device Native Style) | |||
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Data Source Library | EasyVista data source: New properties (Force Search To Get Data) | |
Online CSV data source: New properties (/Base URI, Decimal Separator Character, Thousand Separator Character); Procedure How to create a CSV Online file from a Google document | |||
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The Color Picker | New GUI | |
All the release notes and change log pages | ![]() |
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March | ![]() |
IT Portal template | New version 2.7 and Page rewiewed |
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FAQ, Troubleshooting and Best Practice | Grouping of pages |
Date | Functionality | Details | |
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December | ![]() |
Release 2016.H2 | Release Notes |
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Patch 2016.H2 | Change Log | |
Version 2016.H2 | Known Errors | ||
Integrations | ![]() |
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REST web services; List of API references | |||
Widgets allowing integrations: addition of Integration examples section | |||
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Widget library | ![]() |
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Html Script widget: JSON functions; Bubble chart example | |||
Menu widget: Datasource pointing to incident, service, change catalog | |||
Youtube widget: New properties | |||
Search Filter widget: New properties | |||
Tab widget and Sliding Page widget: Page modification via ![]() |
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Data Source Library | ![]() |
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REST data source: Exposed properties; Comparison between REST and REST (Connector) | |||
EasyVista data source: Master-detail relation | |||
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The theme editor | Export of themes | |
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The graphic editor | Exposed properties; Favicon | |
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The text editor | Updating and Reformatting | |
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Connectors | New type of connector REST | |
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Documents download | Updating and Reformatting | |
October | Integrations | ![]() |
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Wiki news: Feedback on content | ![]() |
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September | ![]() |
Release 2016.H1 | Change Log |
Version 2016.H1 | Known Errors | ||
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The graphic editor of apps | |
Integrations | ![]() |
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July | ![]() |
Wiki WebHome > ![]() |
Addition of new entries: Integrations and Version History |
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Version History | Updating and Reformatting | |
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Wiki news | Identification of the wiki updates with logos:
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Integrations | ![]() |
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H1 | ![]() |
Release 2016.H1 | Release Notes |
Integrations | ![]() |
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Html Script widget | ![]() |
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Add a shortcut to an App |
Date | Functionality | Details | |
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Q4 | ![]() |
Release 2015.H2 | Release notes |
Version 2015.H2 | Known errors | ||
Migration | Correction of graphics settings of old apps | ||
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Integrations | ![]() |
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Best Practice - Apps Creation | ||
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Template Apps | ||
IT Portal template | |||
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Custom widgets | ![]() |
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The theme editor | Principles of inheritance for graphic properties | |
Graphic properties of a page | |||
Properties of widget types in the theme editor | |||
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The Icon library | |||
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The App Gallery | ![]() |
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Management of third-party products integration, Theme Designer Profile, Screens updated | |||
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The graphic editor | Procedure: Screens updated, Addition in the Design Pane | |
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Access Management | Everyone Team, Theme Designer Profile | |
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Trusted Provider | Best Practice, Procedure, Examples | |
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Widget Library | Layout: Screens updated | |
Menu: Properties updated | |||
Data Viewer: Properties updated | |||
Filter List: Display mode | |||
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Sliding Image: Stretch Image new field | |||
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General remarks on widgets | ![]() |
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Q2 | ![]() |
Release 2015.Q2 | Release Notes |
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EasyVista Knowledge Base | Knowledge Base widget | |
Global Search Result custom widget | |||
EasyVista Knowledge Base data source | |||
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Data Source Library | ![]() |
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EasyVista: Master-Detail relation, Sort order | |||
EasyVista KPI: Master-Detail relation | |||
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General remarks on data sources | Master-Detail relation | |
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Widget Library | Google Maps: Maps style | |
Menu: New page displaying (target) | |||
Data Viewer: Master-Detail relation in Form mode | |||
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The text editor of apps | ||
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The graphic editor | Logo displaying in toolbar in Execution mode | |
Q1 | ![]() |
Release 2015.02 | Release notes |
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Widget Library | ![]() |
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General remarks on widgets | Drill-down, Location virtual field, EasyVista action processing buttons, EasyVista Service Requests | |
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Select a color via ![]() |
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Access Management | Trusted Provider | |
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Connectors | Alias and Execution contexts | |
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All pages | Reshaping the text, Homogenization of terms | |
Identification of the Best Practice: * New section Best Practice * New logo in the text |
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February | ![]() |
Menu widget |
Date | Functionality | Details | |
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December | ![]() |
Wiki Home page | New presentation |
November | ![]() |
Release 2014.11 | Release Notes |
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Access Management | ||
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Connectors | ||
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The text editor of apps | ||
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Widget Library | Accordion; Filter List; Horizontal Tab; Page; Search Filter; Slideshare; Sliding Page; Sliding Panel; Vertical Tab | |
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Data Source Library | CSV Online; JSON Online; JSON; MySQL | |
August | ![]() |
The App Gallery | |
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Data Source Library | Composite; CSV; EasyVista; EasyVista KPI | |
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Widget Library | Layout; Bar Chart; Benchmark Chart; Bullet Chart; Button; Data Viewer; Gauge; Google Map; Html Script; Line Chart; Pie Donut Chart; Secured Html; Twitter; Vimeo; Youtube |
Self Help and Service Bots
Date | Fonctionnalité | Détail | |
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February | ![]() |
Standard connectors |
* Email sending connector ; Use case: Send an emaill method * Excel connector ; Use case: Set Cell Values method ; Use case: Get Cell Values method * HTTP connector (REST) ; Use case: GET Request method * Form utils connector ; Use case: Convert form file to base64 and Load form file and get its name methods |
Date | Functionality | Details | |
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November | ![]() |
Variables and macros | |
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Aliases | ||
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The Publish mode | ||
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Procedures | Fully upgrade of the page | |
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Service Manager connexion package | Procedure How to specify the PInOtherData input parameter | |
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Fix 2022 | Change Log - Fix 2022 - Build 2022.1.112.5 | |
August | ![]() |
Links to the Self Help portal: Detailed step by step | Adding a section Procedures > See the detailed step by step on the Self Help portal on several pages: Overview, Self Help projects, Procedures, Resources, Forms, Metadata |
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Online Studio documentation | Fully upgrade of the pages | |
MS Teams integration | ![]() |
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Users | ![]() |
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July | ![]() |
Release 2022 | Release - Fix 2022 - Build 2022.1.112.4 |
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Fix 2022 | Change Log - Fix 2022 - Build 2022.1.112.4 | |
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Online Studio user interface | Fully upgrade with the new usability | |
Online Studio home page | ![]() |
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Dashboards | ![]() |
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Metadata | ![]() |
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Desktop Studio : Layout zones | ![]() |
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May | ![]() |
Fix Autumn 2020 | Change Log - Autumn 2020 - Build 2020.2.109.5 |
April | ![]() |
Release 2022 | Release Notes - 2022 - Build 2022.1.112.1 |
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Release 2022 | Change Log - 2022 - Build 2022.1.112.1 |
Date | Functionality | Details | |
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December | ![]() |
Fix Autumn 2020 | Change Log - Autumn 2020 - Build 2020.2.109.3 |
November | ![]() |
Fix Autumn 2020 | Change Log - Autumn 2020 - Build 2020.2.109.2 |
October | Self Help templates | ![]() |
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Microsoft Teams integration | ![]() |
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September | ![]() |
Wiki: New GUI and new style guide | New homepage, menu pages, new presentation of template list and integration list, etc. |
July | Self Help templates | ![]() |
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May | ![]() |
Fix Autumn 2020 | Release Notes - Build 2020.2.108.9 |
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Fix Autumn 2020 | Change Log - Build 2020.2.108.9 | |
Forms | ![]() |
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Service Manager connection package | ![]() |
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Integrations | ![]() |
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Self Help templates | ![]() |
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Online Studio: Agents menu | ![]() |
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April | ![]() |
Resources: Forms |
Use case: How to create a dynamic form |
February | ![]() |
Fix Autumn 2020 | Release Notes - Build 2020.2.108.7 |
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Fix Autumn 2020 | Change Log - Build 2020.2.108.7 | |
Online Studio > Administration menu |
Date | Functionality | Details | |
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December | Editor | ||
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Use of the customer portal | ||
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Administrator | Dashboards | |
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Self Help templates | Connection packages | |
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Virtual agent | ||
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Self Help templates | Service Bots packages | |
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Microsoft Teams integration | ||
November | ![]() |
White Paper | Self Help - On Premise |
April | ![]() |
Fix Oxygen | Change Log Oxygen - Build 1.0 - Fix 2.8.7 |
Date | Functionality | Details | |
---|---|---|---|
December | ![]() |
Self Help project ; Resources ; Procedure The studio: The Edit mode ; The Publish mode |
EV Observe
Date | Functionality | Details | |
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May | ![]() |
Forecast functionnality | |
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Configure service templates | Citrix ; DataCore SANsymphony | |
April | ![]() |
Configure the platform | Notification Policy ; Contacts |
March | ![]() |
Configure the platform | Monitoring Accounts ; Timeslots ; Hosts ; Services ; User services |
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Communicate using Dataviz |
Dataviz (business dashboards) Widget library: Network analysis ; World map ; Diagram ; User services ; IT asset monitoring (by category) ; IT asset monitoring (by service type) |
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Communicate using reports | Reports ; Activity reports ; Widget reports | |
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Deploy a Box into Amazon Web Services (AWS) | ||
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Release 2023 | Release Notes - 2023 - Version 5.3 | |
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Release 2023 | Change Log - 2023 - Version 5.3 | |
January | ![]() |
Configure the platform | Companies and sites |
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Configuring and monitoring | Apache ; Oracle ; Sophos ; VMware | |
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Service templates | AWS-Paas-cloudwatch ; MS-Azure-PaaS-Metrics_v2 ; VMware | |
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Dataviz (business dashboards) | ||
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Widget library | Graph widget ; Image widget ; Status list widget ; Text widget ; Value widget |
Date | Functionality | Details | |
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November | ![]() |
Integration with Service Manager | |
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Direct Access Links to a Host or a Service | ||
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Action Template | ||
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Service Templates | NetworkAnalysis-NetFlow / NetworkAnalysis-sFlow | |
October | ![]() |
SAML authentication | |
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Configuring the GLPI Ticketing System | ||
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Configuring an Authenticated SMTP Relay on a Box | ||
August | ![]() |
Documentation: All the menus | First version of the documentation |
January | ![]() |
Release 2022 | |
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Release 2022 |
Date | Functionality | Details | |
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December | ![]() |
Release 2021 | Release Notes - 2021 - Versions 4.14 to 4.19 |
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Release 2021 | Change Log - 2021 - Versions 4.14 to 4.19 |