Web Accessibility - EN 301 549 Compliance


EN 301 549 is the European standard that makes ICT products and services (websites, software, digital devices, etc.) more accessible to everyone, especially to people with reduced abilities.

This standard also meets the requirements of European Directive (EU) 2016/2102 on the accessibility of public sector websites and mobile applications.

The web content requirements of this standard are found in clause 9.2.

Each criteria can have one of the 3 following statuses:

  • Supports: all applicable tests are successful;
  • Supports with Exceptions: an applicable test is failed, at least;
  • Not Applicable: there is no content relevant to the criteria

Principle 1: Perceivable

Information and user interface components must be presentable to users in ways they can perceive.

Text Alternatives

Provide text alternatives for any non-text content so that it can be changed into other forms people need, such as large print, braille, speech, symbols or simpler language.

Criteria Success Criteria Support (Front-Office)1 Support (Back-Office)2
9.2.1 Non-text content Level A Supports with Exceptions Supports with Exceptions
Support (Front-Office)1 Refers to the "Standard Service Workplace" template application.
Support (Back-Office)2 Refers to the most common pages on Service Manager version 2016 (Homepage / Quickcall / Standard Form / Standard Grid).

Time-based Media

Provide alternatives for time-based media.

Criteria Success Criteria Support (Front-Office)1 Support (Back-Office)2
9.2.2 Audio-only and video-only (pre-recorded) Level A Not Applicable Not Applicable
9.2.3 Captions (pre-recorded) Level A Not Applicable Not Applicable
9.2.4 Audio description or media alternative (pre-recorded) Level A Not Applicable Not Applicable
9.2.5 Captions (live) Level AA Not Applicable Not Applicable
9.2.6 Audio description (pre-recorded) Level AA Not Applicable Not Applicable
  

Support (Front-Office)1 Refers to the "Standard Service Workplace" template application.
Support (Back-Office)2 Refers to the most common pages on Service Manager version 2016 (Homepage / Quickcall / Standard Form / Standard Grid).

Adaptable

Create content that can be presented in different ways (for example simpler layout) without losing information or structure.

Criteria Success Criteria Support (Front-Office)1 Support (Back-Office)2
9.2.7 Info and relationships Level A Supports with Exceptions Supports with Exceptions
9.2.8 Meaningful sequence Level A Supports Supports with Exceptions
9.2.9 Sensory characteristics Level A Supports Supports
Support (Front-Office)1 Refers to the "Standard Service Workplace" template application.
Support (Back-Office)2 Refers to the most common pages on Service Manager version 2016 (Homepage / Quickcall / Standard Form / Standard Grid).

Distinguishable

Make it easier for users to see and hear content including separating foreground from background.

Criteria Success Criteria Support (Front-Office)1 Support (Back-Office)2
9.2.10 Use of colour Level A Supports with Exceptions Supports with Exceptions
9.2.11 Audio control Level A Not Applicable Not Applicable
9.2.12 Contrast (minimum) Level AA Supports Supports
9.2.13 Resize text Level AA Supports Supports
9.2.14 Images of text Level AA Supports Supports
  

Support (Front-Office)1 Refers to the "Standard Service Workplace" template application.
Support (Back-Office)2 Refers to the most common pages on Service Manager version 2016 (Homepage / Quickcall / Standard Form / Standard Grid).

Principle 2: Operable

Keyboard Accessible

Make all functionality available from a keyboard.

Criteria Success Criteria Support (Front-Office)1 Support (Back-Office)2
9.2.15 Keyboard Level A Supports with Exceptions Supports with Exceptions
9.2.16 No keyboard trap Level A Supports with Exceptions Supports
Support (Front-Office)1 Refers to the "Standard Service Workplace" template application.
Support (Back-Office)2 Refers to the most common pages on Service Manager version 2016 (Homepage / Quickcall / Standard Form / Standard Grid).

Enough Time

Provide users enough time to read and use content.

Criteria Success Criteria Support (Front-Office)1 Support (Back-Office)2
9.2.17 Timing adjustable Level A Supports with Exceptions Supports
9.2.18 Pause, stop, hide Level A Supports with Exceptions Supports
Support (Front-Office)1 Refers to the "Standard Service Workplace" template application.
Support (Back-Office)2 Refers to the most common pages on Service Manager version 2016 (Homepage / Quickcall / Standard Form / Standard Grid).

Seizures

Do not design content in a way that is known to cause seizures.

Criteria Success Criteria Support (Front-Office)1 Support (Back-Office)2
9.2.19 Three flashes or below threshold Level A Not Applicable Not Applicable
Support (Front-Office)1 Refers to the "Standard Service Workplace" template application.
Support (Back-Office)2 Refers to the most common pages on Service Manager version 2016 (Homepage / Quickcall / Standard Form / Standard Grid).

Navigable

Provide ways to help users navigate, find content, and determine where they are.

Criteria Success Criteria Support (Front-Office)1 Support (Back-Office)2
9.2.20 Bypass blocks Level A Supports with Exceptions Supports with Exceptions
9.2.21 Page titled Level A Supports Supports with Exceptions
9.2.22 Focus Order Level A Supports with Exceptions Supports
9.2.23 Link purpose (in context) Level A Supports with Exceptions Supports with Exceptions
9.2.24 Multiple ways Level AA Not Tested Not Tested
9.2.25 Headings and labels Level AA Not Tested Not Tested
9.2.26 Focus visible Level AA Not Tested Not Tested
Support (Front-Office)1 Refers to the "Standard Service Workplace" template application.
Support (Back-Office)2 Refers to the most common pages on Service Manager version 2016 (Homepage / Quickcall / Standard Form / Standard Grid).

Principle 3: Understandable

Information and the operation of user interface must be understandable.

Readable

Criteria Success Criteria Support (Front-Office)1 Support (Back-Office)2
9.2.27 Language of page Level A Supports with Exceptions Supports
9.2.28 Language of parts Level AA Not Applicable Not Applicable
Support (Front-Office)1 Refers to the "Standard Service Workplace" template application.
Support (Back-Office)2 Refers to the most common pages on Service Manager version 2016 (Homepage / Quickcall / Standard Form / Standard Grid).

Predictable

Make Web pages appear and operate in predictable ways.

Criteria Success Criteria Support (Front-Office)1 Support (Back-Office)2
9.2.29 On focus Level A Supports Supports
9.2.30 On input Level A Supports Supports
9.2.31 Consistent navigation Level AA Not Tested Not Tested
9.2.32 Consistent identification Level AA Not Tested Not Tested
Support (Front-Office)1 Refers to the "Standard Service Workplace" template application.
Support (Back-Office)2 Refers to the most common pages on Service Manager version 2016 (Homepage / Quickcall / Standard Form / Standard Grid).

Input Assistance

Help users avoid and correct mistakes.

Criteria Success Criteria Support (Front-Office)1 Support (Back-Office)2
9.2.33 Error identification Level A Supports Supports
9.2.34 Labels or instructions Level A Supports with Exceptions Supports with Exceptions
9.2.35 Error suggestion Level AA Not Tested Not Tested
9.2.36 Error prevention (legal, financial, data) Level AA Not Tested Not Tested
Support (Front-Office)1 Refers to the "Standard Service Workplace" template application.
Support (Back-Office)2 Refers to the most common pages on Service Manager version 2016 (Homepage / Quickcall / Standard Form / Standard Grid).

Principle 4: Robust

Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies.

Compatible

Maximize compatibility with current and future user agents, including assistive technologies.

Criteria Success Criteria Support (Front-Office)1 Support (Back-Office)2
9.2.37 Parsing Level A Supports Supports
9.2.38 Name, role, value Level A Supports with Exceptions Supports with Exceptions
Support (Front-Office)1 Refers to the "Standard Service Workplace" template application.
Support (Back-Office)2 Refers to the most common pages on Service Manager version 2016 (Homepage / Quickcall / Standard Form / Standard Grid).

Sources

European Standard for Access to ICT Products and Services (EN-301549)

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Last modified by Unknown User on 2019/05/28 16:54
Created by Administrator XWiki on 2019/05/28 16:53

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