Web Accessibility - EN 301 549 Compliance
The EN 301 549 compliance is the European standard that makes ICT products and services (websites, software, digital devices, etc.) more accessible to everyone, especially to people with reduced abilities. It also meets the requirements of European Directive (EU) 2016/2102 on the accessibility of public sector websites and mobile applications.
The web content requirements of this standard are found in clause 9.2.
Each criteria can have one of the 3 following statuses:
- Supports: all applicable tests are successful.
- Supports with Exceptions: an applicable test is failed, at least.
- Not Applicable: there is no content relevant to the criteria.
Notes
- For all criteria:
- Support (Front-Office)1: Refers to the Standard Service Workplace Service Apps application.
- Support (Back-Office)2: Refers to the most common pages on Service Manager version 2016 (Homepage / Quickcall / Standard Form / Standard Grid).
Caution
- As Service Apps apps are extremely configurable in HTML and CSS, EasyVista can not guarantee full support of accessibility criteria.
Principle 1: Perceivable
Information and user interface components must be presentable to users in ways they can perceive.
Text Alternatives
Provide text alternatives for any non-text content so that it can be changed into other forms people need, such as large print, braille, speech, symbols or simpler language.
| Criteria | Success Criteria | Support (Front-Office)1 | Support (Back-Office)2 | |
|---|---|---|---|---|
| 9.2.1 Non-text content | Level A | Supports with Exceptions | Supports with Exceptions |
Time-based Media
Provide alternatives for time-based media.
| Criteria | Success Criteria | Support (Front-Office)1 | Support (Back-Office)2 | |
|---|---|---|---|---|
| 9.2.2 Audio-only and video-only (pre-recorded) | Level A | Not Applicable | Not Applicable | |
| 9.2.3 Captions (pre-recorded) | Level A | Not Applicable | Not Applicable | |
| 9.2.4 Audio description or media alternative (pre-recorded) | Level A | Not Applicable | Not Applicable | |
| 9.2.5 Captions (live) | Level AA | Not Applicable | Not Applicable | |
| 9.2.6 Audio description (pre-recorded) | Level AA | Not Applicable | Not Applicable |
Adaptable
Create content that can be presented in different ways (for example simpler layout) without losing information or structure.
| Criteria | Success Criteria | Support (Front-Office)1 | Support (Back-Office)2 | |
|---|---|---|---|---|
| 9.2.7 Info and relationships | Level A | Supports with Exceptions | Supports with Exceptions | |
| 9.2.8 Meaningful sequence | Level A | Supports | Supports with Exceptions | |
| 9.2.9 Sensory characteristics | Level A | Supports | Supports |
Distinguishable
Make it easier for users to see and hear content including separating foreground from background.
| Criteria | Success Criteria | Support (Front-Office)1 | Support (Back-Office)2 | |
|---|---|---|---|---|
| 9.2.10 Use of colour | Level A | Supports with Exceptions | Supports with Exceptions | |
| 9.2.11 Audio control | Level A | Not Applicable | Not Applicable | |
| 9.2.12 Contrast (minimum) | Level AA | Supports | Supports | |
| 9.2.13 Resize text | Level AA | Supports | Supports | |
| 9.2.14 Images of text | Level AA | Supports | Supports |
Principle 2: Operable
Keyboard Accessible
Make all functionality available from a keyboard.
| Criteria | Success Criteria | Support (Front-Office)1 | Support (Back-Office)2 | |
|---|---|---|---|---|
| 9.2.15 Keyboard | Level A | Supports with Exceptions | Supports with Exceptions | |
| 9.2.16 No keyboard trap | Level A | Supports with Exceptions | Supports |
Enough Time
Provide users enough time to read and use content.
| Criteria | Success Criteria | Support (Front-Office)1 | Support (Back-Office)2 | |
|---|---|---|---|---|
| 9.2.17 Timing adjustable | Level A | Supports with Exceptions | Supports | |
| 9.2.18 Pause, stop, hide | Level A | Supports with Exceptions | Supports |
Seizures
Do not design content in a way that is known to cause seizures.
| Criteria | Success Criteria | Support (Front-Office)1 | Support (Back-Office)2 | |
|---|---|---|---|---|
| 9.2.19 Three flashes or below threshold | Level A | Not Applicable | Not Applicable |
Navigable
Provide ways to help users navigate, find content, and determine where they are.
| Criteria | Success Criteria | Support (Front-Office)1 | Support (Back-Office)2 | |
|---|---|---|---|---|
| 9.2.20 Bypass blocks | Level A | Supports with Exceptions | Supports with Exceptions | |
| 9.2.21 Page titled | Level A | Supports | Supports with Exceptions | |
| 9.2.22 Focus Order | Level A | Supports with Exceptions | Supports | |
| 9.2.23 Link purpose (in context) | Level A | Supports with Exceptions | Supports with Exceptions | |
| 9.2.24 Multiple ways | Level AA | Not Tested | Not Tested | |
| 9.2.25 Headings and labels | Level AA | Not Tested | Not Tested | |
| 9.2.26 Focus visible | Level AA | Not Tested | Not Tested |
Principle 3: Understandable
Information and the operation of user interface must be understandable.
Readable
Make text content readable and understandable.
| Criteria | Success Criteria | Support (Front-Office)1 | Support (Back-Office)2 | |
|---|---|---|---|---|
| 9.2.27 Language of page | Level A | Supports with Exceptions | Supports | |
| 9.2.28 Language of parts | Level AA | Not Applicable | Not Applicable |
Predictable
Make Web pages appear and operate in predictable ways.
| Criteria | Success Criteria | Support (Front-Office)1 | Support (Back-Office)2 | |
|---|---|---|---|---|
| 9.2.29 On focus | Level A | Supports | Supports | |
| 9.2.30 On input | Level A | Supports | Supports | |
| 9.2.31 Consistent navigation | Level AA | Not Tested | Not Tested | |
| 9.2.32 Consistent identification | Level AA | Not Tested | Not Tested |
Input Assistance
Help users avoid and correct mistakes.
| Criteria | Success Criteria | Support (Front-Office)1 | Support (Back-Office)2 | |
|---|---|---|---|---|
| 9.2.33 Error identification | Level A | Supports | Supports | |
| 9.2.34 Labels or instructions | Level A | Supports with Exceptions | Supports with Exceptions | |
| 9.2.35 Error suggestion | Level AA | Not Tested | Not Tested | |
| 9.2.36 Error prevention (legal, financial, data) | Level AA | Not Tested | Not Tested |
Principle 4: Robust
Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies.
Compatible
Maximize compatibility with current and future user agents, including assistive technologies.
| Criteria | Success Criteria | Support (Front-Office)1 | Support (Back-Office)2 | |
|---|---|---|---|---|
| 9.2.37 Parsing | Level A | Supports | Supports | |
| 9.2.38 Name, role, value | Level A | Supports with Exceptions | Supports with Exceptions |
Sources
European Standard for Access to ICT Products and Services (EN-301549)