Notes

NoteChangeLog

NoteChangeLog

FIX 2023.2 - Build 2023.2.111.0.01
05/30/2023 SaaS - 06/06/2023 On-Premises)

Bug Fixes

• [R2304_021] : Fixed a bug regarding mandatory fields on the "User Information" tab when submitting an incident
• [R2304_053] : Fixed a bug with the pop-up alert to save changes made when running a wizard
• [R2304_056] : Fixed a bug regarding mandatory fields on the "Details" tab when processing an action
• [R2304_139] : Fixed a bug when using the pop-up function to select a group on the "New problem" wizard

Version 2023.2 - Build 2023.2.111.0
(04/17/2023 SaaS - 04/24/2023 On-Premises)

Bug Fixes

• [R2002_017] : Fixed a bug when exporting views (Export\Views) that prevented from using autocompletion in the Name column
• [R2003_056] : Fixed a bug when using line breaks (\n) upon making a REST call
• [R2205_063] : Fixed a bug that prevented to see the new priorities in the overview
• [R2212_020] : Fixed a bug when clicking on a contract payment schedule that displays a PHP error
• [R2212_050] : Fixed a bug in the filter editor in advanced mode when using DATEADD or CONVERT
• [R2301_526] : Fixed a bug regarding special characters when modifiying passwords
• [R2301_527] : Fixed a bug regading the timeout management following the appearance of a popup after reconnection  or modification of the password
• [R2301_563] : Fixed a bug when activating the stored procedure that enable the change audit feature
• [R2301_583] : Fixed a bug that prevented an automatic refresh when creating a ticket and using a field from SD_CATALOG
• [R2302_001] : Fixed a bug that did not display correctly grid type answers
• [R2302_050] : Added SCOPE field to interface with Office 365 Graph API
• [R2302_057] : Added Grant Type = Password option when using Bearer Token authentication
• [R2302_079] : Fixed a bug regarding the interpretation of tags in mail templates (Transfer / Requalify & Reopen and Requalify)
• [R2302_102] : Fixed a bug in conditional presentation forms when using ISNULL with a subquery
• [R2303_076] : Modification of the size of some fields to facilitate the integration of translations from the smoTranslator
• [R2303_088] : Enable Bearer Token authentication with TRABAN
• [R2303_107] : Fixed a bug when trying to delete a related element whose relation was done via GUID
• [R2303_133] : Adding a grid display type option in the "My menu" menu
• [R2304_008] : Fixed a bug regarding the displayed message when changing a password
• [R2304_009] : Fixed a bug with the display of Service Apps settings from Service manager

Patch of the Version 2023.1 - Build 2022.1.133.0.03
(02/20/2023 SaaS - 02/27/2023 On-Premises)

Bug Fixes

• [R2302_003] : Fixed a bug that prevented to select tags in business rule steps
• [R2302_054] : Fixed a bug that displayed PHP errors on a grid when scrolling down

Patch of the Version 2023.1 - Build 2022.1.133.0.02
(02/06/2023 SaaS - 02/13/2023 On-Premises)

Bug Fixes

• [R2301_550] : Fixed a bug regarding the use of the + button to add a document
• [R2301_551] : Fixed a bug that displayed PHP warnings when using the Suspend or Transfer ticket wizard
• [R2301_564] : Fixed a bug that prevented from renaming a department when using the multilingual button

Version 2023.1 - Build 2022.1.133.0.01
(01/23/2023 SaaS - 01/30/2023 On-Premises)

Bug Fixes

• [R170502_00001] : Fixed a bug regarding the management of public/private documents via REST
• [R181206_00004] : Fixed a bug that prevented exporting the profile structure to XML format
• [R181224_00002] : Added the Priority field in the parent query "All service processes"
• [R190528_00002] : Added an option in the profile to allow or not access to "Rest API URL" in the grids.
• [R1907_015] : Fixed a bug when using scheduled integrations that generated a log even if the box was unchecked
• [R1909_047] : Fixed a bug on Oauth REST authentication for Twitter
• [R2005_009] : Accessibility | Access to the list of wizards in Firefox and compatibility with the NVDA screen reader
• [R2007_018] : Fixed a bug when creating an incident for a user who does not have a location
• [R2106_023] : Fixed a bug when unfolding application perimeters on departments while a tab is hidden
• [R2108_033] : Fixed a bug hiding the counter on the questionnaire button when a domain is applied
• [R2110_047] : Fixed a bug that displayed an unnecessary tab when deleting a user
• [R2111_015] : Fixed a bug when creating a new event that displays the current event and not the newly created event
• [R2111_034] : Fixed a bug related to the display of the tree structure which was wrong in views
• [R2202_037] : Fixed a bug that prevented to see related elements when maximizing the display (Fixed via R2106_023)
• [R2204_001] : Fixed a bug with the "Email" feature that closes open tabs
• [R2204_026] : Fixed a bug when creating a new filter and changing the tree structure (Category => Location)
• [R2204_046] : Fixed a bug when displaying the last used wizards in button mode
• [R2205_037] : Fixed a bug on service requests where the Suspend button was no longer available
• [R2205_039] : Fixed a bug in the email wizard that deleted attachments related to the ticket
• [R2205_071] : Wording uniformity between the Administration menu and the Studio for DeepLinking
• [R2206_014] : Fixed a bug that prevented to see groups when creating a ticket  and when the role related to the subject is @Catalog Group
• [R2206_016] : Fixed a bug regarding the loss of REST step icons in worfklows & business rules
• [R2206_037] : Fixed a bug when adding attributes on equipment
• [R2206_042] : Fixed a bug regarding missing REST calls (questionnaires) in profile management
• [R2206_043] : Fixed a bug regarding a problem when escaping characters from an interface with Jira
• [R2206_046] : Fixed a bug when one adds a document in mail templates and one forgets to put the file
• [R2206_047] : Fixed a bug when using the TSA that updates the START_DATE_UT when using the SOLVE tag
• [R2206_048] : Fixed a bug when switching from the unauthorized transfer groups mode to the authorized transfer groups mode
• [R2206_055] : Fixed a bug when using the string "][" when sending emails
• [R2206_058] : Fixed a bug to open the "New service request" menu from an Apps
• [R2206_072] : Fixed a bug on the Send an email wizard from the [...] menu on forms
• [R2207_004] : Fixed a bug in the interpretation of tags in mail templates when a wizard is defined by default
• [R2207_007] : Fixed a bug when you do an immediate resolution upon creating a ticket and when a number of characters is mandatory via other parameters
• [R2207_022] : Fixed a bug when displaying the Save Task button on problems
• [R2207_037] : Fixed a bug regarding the "Show more" button in the timeline when actions are hidden in compact mode
• [R2207_108] : Fixed a bug when deleting subscriptions from the "My subscriptions" menu
• [R2208_003] : Fixed a bug when making a REST call using "configuration-items/ci_id"
• [R2208_007] : Fixed a bug when clicking on the hand icon to open an action. Conditional forms were not applied
• [R2208_044] : Enhancement request: Change the size of the field AM_COST_CENTER.COST_CENTER from NVARCHAR(50) to NVARCHAR(100)
• [R2208_059] : Fixed a bug about error messages not disappearing. Added a new parameter to take into account the accessibility requirements
• [R2208_112] : Fixed a bug regarding the display of multi-language options in questionnaires
• [R2208_116] : Fixed a bug regarding the management of the mandatory property to validate actions independently
• [R2209_009] : Fixed a bug that prevented the SD_REQUEST.LAST_UPDATE field from being used via REST and the "custom_filter" attribute
• [R2209_011] : Fixed a bug when using mail templates in the "Reopen and Requalify" wizard
• [R2209_021] : Fixed a bug that prevented to open the Action form from an incident opened from the General / Actions menu
• [R2209_054] : Added specific action types for the integration with EV Reach (Customer Comment, Internal Note)
• [R2209_064] : Enhancement request: Added specific fields for the Jenkins integration
• [R2209_075] : Fixed a bug in the search for REST routes in the API REST menu in the profile management
• [R2209_085] : Fixed a bug regarding adding tables when editing forms (studio)
• [R2209_098] : Fixed a bug when creating a subscription on external fields E_
• [R2210_002] : Fixed a bug when updating the START_DATE_UT field while using the "Process this action" wizard
• [R2210_008] : Fixed a bug regarding the management of quotes when creating a new REST connection
• [R2210_012] : Fixed a bug in the subscription management menu that generated duplicates
• [R2210_040] : Fixed a bug when requalifying a ticket and the parameter "Automatically override urgency and impact during requalification" is set to True
• [R2210_042] : Fixed a bug when using Bearer Token authentication in REST
• [R2210_053] : Fixed a bug that prevented displaying a grid if the default list did not contain any columns
• [R2210_054] : Fixed a bug that empties the Urgency field when clicking twice on the "Overriding the Urgency" button
• [R2210_058] : Fixed a bug that prevented adding an Apps from Service Manager via the Edit button
• [R2210_066] : Fixed a bug regarding the drag and drop feature for actions in the Planning menu in Edge and Chrome
• [R2210_068] : Fixed a bug when saving a service (or change) request form  where the screen would freeze
• [R2210_079] : Fixed a bug that prevented to open service requests in related elements
• [R2210_087] : Fixed a bug on the string length constraint that was not applied in the wizard fields
• [R2210_088] : Fixed a bug on the interpretation of regular expressions (regex) in questionnaires
• [R2210_113] : Fixed a bug that prevented opening documents via the Documents button in "My validations"
• [R2211_001] : Fixed a bug when importing exporting conditional forms associated with profiles
• [R2211_002] : Fixed a bug regarding the REST API about the handling of an empty response
• [R2211_027] : Fixed a bug related to the Bearer Token management when interfacing with Dell
• [R2211_040] : Fixed a bug in service requests that displayed HTML when selecting options
• [R2211_041] : Fixed a bug when creating a ticket that could cause a partial loss of the description
• [R2211_085] : Fixed a bug that prevented setting a subscription on the Status field when the employee's language is NULL
• [R2211_096] : Fixed a bug related to the "SentinelOne" tool
• [R2212_004] : Fixed a bug when modifying a memo field on a ticket and saving when closing the tab
• [R2212_009] : Fixed a bug in the search bar when a string contains dashes and zeros
• [R2212_027] : Fixed a bug regarding authentication via Bearer Token
• [R2212_059] : Fixed a bug when creating a request that could cause a ghost equipment to be created in AM_ASSET