ev|Service Manager - 2023 - Change Log

Last modified on 2023/01/23 09:58

Current Version : 2022.1.133.0.01          Previous Version

Notes

NoteChangeLog
  • The change log only gives you information on changes and help you find out if a fix solves your issue.
  • All the files provided in a fix are cumulative.
  • It is mandatory to apply all the changes when applying a fix.

Version 2023.1 - Build 2022.1.133.0.01
(01/23/2023 SaaS - 01/30/2023 On-Premises)

Bug Fixes

  • [R170502_00001] : Fixed a bug regarding the management of public/private documents via REST
  • [R181206_00004] : Fixed a bug that prevented exporting the profile structure to XML format
  • [R181224_00002] : Added the Priority field in the parent query "All service processes"
  • [R190528_00002] : Added an option in the profile to allow or not access to "Rest API URL" in the grids.
  • [R1907_015] : Fixed a bug when using scheduled integrations that generated a log even if the box was unchecked
  • [R1909_047] : Fixed a bug on Oauth REST authentication for Twitter
  • [R2005_009] : Accessibility | Access to the list of wizards in Firefox and compatibility with the NVDA screen reader
  • [R2007_018] : Fixed a bug when creating an incident for a user who does not have a location
  • [R2106_023] : Fixed a bug when unfolding application perimeters on departments while a tab is hidden
  • [R2108_033] : Fixed a bug hiding the counter on the questionnaire button when a domain is applied
  • [R2110_047] : Fixed a bug that displayed an unnecessary tab when deleting a user
  • [R2111_015] : Fixed a bug when creating a new event that displays the current event and not the newly created event
  • [R2111_034] : Fixed a bug related to the display of the tree structure which was wrong in views
  • [R2202_011] : MUST NOT APPEAR IN CHANGELOG (Security)
  • [R2202_037] : Fixed a bug that prevented to see related elements when maximizing the display (Fixed via R2106_023)
  • [R2204_001] : Fixed a bug with the "Email" feature that closes open tabs
  • [R2204_026] : Fixed a bug when creating a new filter and changing the tree structure (Category => Location)
  • [R2204_046] : Fixed a bug when displaying the last used wizards in button mode
  • [R2205_037] : Fixed a bug on service requests where the Suspend button was no longer available
  • [R2205_039] : Fixed a bug in the email wizard that deleted attachments related to the ticket
  • [R2205_071] : Wording uniformity between the Administration menu and the Studio for DeepLinking
  • [R2206_006] : MUST NOT APPEAR IN CHANGELOG (Internal fix)
  • [R2206_014] : Fixed a bug that prevented to see groups when creating a ticket  and when the role related to the subject is @Catalog Group
  • [R2206_016] : Fixed a bug regarding the loss of REST step icons in worfklows & business rules
  • [R2206_037] : Fixed a bug when adding attributes on equipment
  • [R2206_042] : Fixed a bug regarding missing REST calls (questionnaires) in profile management
  • [R2206_043] : Fixed a bug regarding a problem when escaping characters from an interface with Jira
  • [R2206_046] : Fixed a bug when one adds a document in mail templates and one forgets to put the file
  • [R2206_047] : Fixed a bug when using the TSA that updates the START_DATE_UT when using the SOLVE tag
  • [R2206_048] : Fixed a bug when switching from the unauthorized transfer groups mode to the authorized transfer groups mode
  • [R2206_055] : Fixed a bug when using the string "][" when sending emails
  • [R2206_058] : Fixed a bug to open the "New service request" menu from an Apps
  • [R2206_072] : Fixed a bug on the Send an email wizard from the [...] menu on forms
  • [R2207_004] : Fixed a bug in the interpretation of tags in mail templates when a wizard is defined by default
  • [R2207_007] : Fixed a bug when you do an immediate resolution upon creating a ticket and when a number of characters is mandatory via other parameters
  • [R2207_022] : Fixed a bug when displaying the Save Task button on problems
  • [R2207_037] : Fixed a bug regarding the "Show more" button in the timeline when actions are hidden in compact mode
  • [R2207_108] : Fixed a bug when deleting subscriptions from the "My subscriptions" menu
  • [R2208_003] : Fixed a bug when making a REST call using "configuration-items/ci_id"
  • [R2208_007] : Fixed a bug when clicking on the hand icon to open an action. Conditional forms were not applied
  • [R2208_040] : MUST NOT APPEAR IN CHANGELOG (Internal fix)
  • [R2208_044] : Enhancement request: Change the size of the field AM_COST_CENTER.COST_CENTER from NVARCHAR(50) to NVARCHAR(100)
  • [R2208_059] : Fixed a bug about error messages not disappearing. Added a new parameter to take into account the accessibility requirements
  • [R2208_112] : Fixed a bug regarding the display of multi-language options in questionnaires
  • [R2208_116] : Fixed a bug regarding the management of the mandatory property to validate actions independently
  • [R2209_009] : Fixed a bug that prevented the SD_REQUEST.LAST_UPDATE field from being used via REST and the "custom_filter" attribute
  • [R2209_011] : Fixed a bug when using mail templates in the "Reopen and Requalify" wizard
  • [R2209_021] : Fixed a bug that prevented to open the Action form from an incident opened from the General / Actions menu
  • [R2209_054] : Added specific action types for the integration with EV Reach (Customer Comment, Internal Note)
  • [R2209_064] : Enhancement request: Added specific fields for the Jenkins integration
  • [R2209_075] : Fixed a bug in the search for REST routes in the API REST menu in the profile management
  • [R2209_085] : Fixed a bug regarding adding tables when editing forms (studio)
  • [R2209_098] : Fixed a bug when creating a subscription on external fields E_
  • [R2210_002] : Fixed a bug when updating the START_DATE_UT field while using the "Process this action" wizard
  • [R2210_008] : Fixed a bug regarding the management of quotes when creating a new REST connection
  • [R2210_012] : Fixed a bug in the subscription management menu that generated duplicates
  • [R2210_040] : Fixed a bug when requalifying a ticket and the parameter "Automatically override urgency and impact during requalification" is set to True
  • [R2210_042] : Fixed a bug when using Bearer Token authentication in REST
  • [R2210_053] : Fixed a bug that prevented displaying a grid if the default list did not contain any columns
  • [R2210_054] : Fixed a bug that empties the Urgency field when clicking twice on the "Overriding the Urgency" button
  • [R2210_058] : Fixed a bug that prevented adding an Apps from Service Manager via the Edit button
  • [R2210_066] : Fixed a bug regarding the drag and drop feature for actions in the Planning menu in Edge and Chrome
  • [R2210_068] : Fixed a bug when saving a service (or change) request form  where the screen would freeze
  • [R2210_071] : MUST NOT APPEAR IN CHANGELOG (Internal fix)
  • [R2210_079] : Fixed a bug that prevented to open service requests in related elements
  • [R2210_087] : Fixed a bug on the string length constraint that was not applied in the wizard fields
  • [R2210_088] : Fixed a bug on the interpretation of regular expressions (regex) in questionnaires
  • [R2210_113] : Fixed a bug that prevented opening documents via the Documents button in "My validations"
  • [R2211_001] : Fixed a bug when importing exporting conditional forms associated with profiles
  • [R2211_002] : Fixed a bug regarding the REST API about the handling of an empty response
  • [R2211_027] : Fixed a bug related to the Bearer Token management when interfacing with Dell
  • [R2211_040] : Fixed a bug in service requests that displayed HTML when selecting options
  • [R2211_041] : Fixed a bug when creating a ticket that could cause a partial loss of the description
  • [R2211_085] : Fixed a bug that prevented setting a subscription on the Status field when the employee's language is NULL
  • [R2211_096] : Fixed a bug related to the "SentinelOne" tool
  • [R2212_004] : Fixed a bug when modifying a memo field on a ticket and saving when closing the tab
  • [R2212_009] : Fixed a bug in the search bar when a string contains dashes and zeros
  • [R2212_027] : Fixed a bug regarding authentication via Bearer Token
  • [R2212_059] : Fixed a bug when creating a request that could cause a ghost equipment to be created in AM_ASSET
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