ev|Service Manager - 2022 - Change Log


Important note

All the files provided in a fix are cumulative. This change log is provided only to give you information on changes and help you find out if a fix solves your issue. It is mandatory to apply all the changes when applying a fix.

Corrective Version 2022 - Build 2022.1.110.1
(06-23-2022 SaaS - 06-30-2022 On-Premise)

Bug Fixes

  • [R170413_00002] : Fixed a bug when reorganizing the incident catalog tree
  • [R170516_00002] : Correction of a bug on the incident grid when there are 3 drilldown levels and the last one being a tree field
  • [R170619_00002] : Fixed a bug in the questionnaires when entering a value that does not match the field type
  • [R170630_00002] : Fixed a bug in the action history (timeline) when refusing a validation
  • [R170804_00001] : Fixed a bug in the questionnaires when testing the difference between 2 dates
  • [R170915_00002] : Fixed a bug when using the "Insert after" feature in a questionnaire
  • [R170915_00003] : Fixed a bug when adding a memo field in the "Notify Support Person" wizard and activating the WYSIWYG property
  • [R170918_00001] : Fixed a bug when applying a graphical alert on the unavailability rate of a CI
  • [R171005_00001] : Fixed a bug when exporting all the trends and/or scheduled alerts
  • [R171128_00003] : Fixed a bug regarding the display of CI's in the Services tab
  • [R171212_00001] : Fixed a bug to access the Wiki links related to the questionnaires documentation
  • [R171214_00001] : Fixed a bug in the Quick Call when you modify the CI field and it has no subject by default
  • [R171215_00001] : Fixed a bug in the "Notify Support" wizard when customizing the "To" field
  • [R180221_00001] : Fixed a bug when deleting a domain from which a full text search (FTS) had been performed
  • [R180223_00001] : Fixed a bug when generating an investment request with content (consumable)
  • [R180416_00001] : Fixed a date format problem when importing a date as a default value in an integration model
  • [R180517_00003] : Fixed a bug when adding a date/time field on the grid and searching on this field
  • [R180613_00002] : Fixed a bug concerning the interpretation of the string "\n" which was replaced by a carriage return
  • [R180717_00001] : Fixed a bug when ending a ticket via REST and the envelope contains the end date
  • [R180808_00002] : Fixed a bug when grouping data by equipment category in a service request report
  • [R180830_00001] : Fixed a bug when creating a report based on the incident parent query with data grouped by subject and CI category
  • [R181016_00003] : Fixed a bug when using a regular expression when the field is empty
  • [R181224_00001] : Fixed a bug when a delegation is made on a validation action and the person in charge does not belong to any group
  • [R190409_00001] : Fixed a bug when adding knowledge prerequisites
  • [R190411_00005] : Fixed a bug when entering a "." or a "\" in the Subject field of the QuickCall form
  • [R190514_00002] : Fixed a bug when opening an employee record from a departement record with limited rights
  • [R1907_001] : Fixed a bug regarding the display of the hint on 'mouse hover' in the change calendar
  • [R1908_015] : Fixed a bug when printing a list of tickets in PDF when a filter in advanced mode is applied
  • [R1910_005] : Fixed a bug when displaying the "First Call Resolution" field twice on a form
  • [R1910_040] : Fixed a bug that prevented from taking into account the minimum number of characters defined in other parameters for the Description field
  • [R1910_044] : Fixed a bug when using a dynamic filter on the category in the service request menu
  • [R1910_063] : Fixed a bug when pasting a table in a question and displaying the result of the question in the ticket
  • [R1910_065] : Fixed a bug that prevented to enable/disable alerts when unchecking the "Manage print reports" option
  • [R2003_024] : Fixed a bug when using the tag #SUBMIT_DATE_SHORT# with a user whose date format is MM/DD/YYYY
  • [R2004_019] : Fixed display bug when applying HTML color properties on boolean fields
  • [R2004_027] : Fixed a bug when creating a related action via REST while the login account was not the same as the one that should do the action
  • [R2004_029] : Fixed a bug when trying to end several actions via REST
  • [R2005_019] : Fixed a bug when accessing a problem from an incident (wizards not available)
  • [R2005_026] : Fixed a bug when pasting an image from Apps and viewing the ticket in Service Manager via Edge
  • [R2005_039] : Fixed a bug in the "Copy from template" wizard that used to display HTML tags
  • [R2006_016] : Fixed a bug when setting a field with the LINK_POPUP property
  • [R2008_010] : Fixed an overlay bug between the calendar component and date fields
  • [R2008_016] : Fixed a bug when modifying a contract (PARENT_ASST_ID : invalid column name)
  • [R2009_022] : Fixed a bug when displaying the time expressed in hours on the project form
  • [R2012_034] : Fixed a of a bug when accessing the "Amount Chaged Back " tab  on an Equipment record
  • [R2101_031] : Fixed a bug in the filter editor when switching to advanced mode on a tree type field
  • [R2101_034] : Fixed a bug when making a REST call (GET) to get the details of a multi-section questionnaire
  • [R2103_011] : Fixed a bug regarding the Email field in the ticket transfer wizard
  • [R2103_012] : Fixed a bug regarding the display of related items on a form
  • [R2103_032] : Fixed a bug that prevented from setting values for the fields SD_SLA.TIME_LIMIT and SD_SLA.TIME_TARGET in the SLA menu (References)
  • [R2104_027] : Fixed a bug when choosing the EVIE user in a workflow step
  • [R2106_002] : Fixed a display bug when deleting a field via the "Delete a field" menu in the form studio
  • [R2106_003] : Fixed a bug when applying a user filter on the field "Submitted on" on the list of tickets of a given user
  • [R2107_025] : Fixed a bug when accessing help menu on the forms (link was missing)
  • [R2107_028] : Fixed a bug in the search bar when the first and last name are identical
  • [R2108_009] : Removal of Click2Get related items (parent requests, connector)
  • [R2108_029] : Fixed a bug that prevented from using the fields IS_HELP_DESK and IS_PROCUREMENT in REST calls
  • [R2110_046] : New "Reload" button on the grid when modifying information on the form
  • [R2111_028] : Fixed a bug when creating an alert whose filter is based upton the CI category
  • [R2111_031] : Fixed a bug when applying a filter in an alert and coming back to it after clicking on the Next button
  • [R2111_042] : Fixed a bug regarding user filters when they are applied on the same list
  • [R2111_045] : Fixed a bug regarding the display of hints in the action history
  • [R2111_058] : Fixed a bug in the action history (timeline) to display the fact that a validation has been refused
  • [R2111_061] : Fixed a bug when displaying incidents by priority in pie chart mode
  • [R2201_003] : Fixed a bug in the filter editor when using the "N days ago" parameter
  • [R2201_019] : Fixed a bug when exporting EXP whose names contain accented characters
  • [R2202_001] : Fixed a bug regarding the use of the filter "By year" for the field "Submitted on" in the reports
  • [R2202_013] : Fixed a bug that prevented from seeing the content of a ticket via the hint when using the search bar and switching to grid mode
  • [R2202_041] : Fixed a bug that caused the error message [UPDATE_STATEMENT_READONLY_ERROR] to be displayed when saving a modification on a record
  • [R2203_044] : Fixed a bug when applying a filter in an alert and coming back to it after clicking on the Next button
  • [R2204_003] : Fixed a bug when clicking on the "-" button in the timeline that collapsed the display of the current action
  • [R2204_005] : Fixed a bug when making an external REST call and the JSON is an array
  • [R2204_008] : Fixed a bug in the LAST_UPDATE field in the Questionnaires menu that did not apply the time zone
  • [R2204_009] : Fixed a bug in the other parameters menu when searching on the first column via the magnifying glass (causes a disconnection)
  • [R2204_014] : Fixed a bug when updating a problem and going back to the related incident form
  • [R2204_016] : Fixed a bug when unfolding all the actions of the timeline beyond 20 records
  • [R2204_017] : Fixed a bug regarding the display of hints on tabs and on action comments in the timeline in dark mode
  • [R2204_022] : Modification of the view editor to add the Board mode presentation
  • [R2204_027] : Removal of the "Unfollow" link for subscription notifications
  • [R2204_033] : Fixed a bug regarding the handling of the quotation mark character in subscriptions
  • [R2204_035] : Fixed a bug that prevented from editing subscriptions from the "My subscriptions" menu (by clicking on the pen icon)
  • [R2204_047] : Fixed a bug regarding the button "Define Support Person as Owner of this Incident"
  • [R2204_050] : Fixed a display bug when selecting a group whose name starts with an "i"
  • [R2204_057] : Fixed a bug on the home page when it displays an Apps (Forbidden Ivalid Signature Error 25)
  • [R2205_003] : Fixed a bug in the questionnaire editor when it contains display conditions linked to a SQL type question

Version 2022 - Build 2022.1.109.0.03
(04-19-2022 SaaS - 04-26-2022 On-Premise)

Bug Fixes

  • [R170105_00001] : Fixed a bug on time zones containing half hours
  • [R170904_00005] : Fixed a bug regarding textual constraints with accented characters
  • [R170915_00005] : Fixed a bug regarding the behavior of mandatory questions in a questionnaire before making a transfer
  • [R171204_00001] : Fixed a bug regarding multi-section questionnaires when creating a request in Front Office
  • [R180907_00002] : Fixed a bug regarding the "Start DATE UT" field when using the wizard "Process this action"
  • [R190531_00002] : Fixed a bug regarding the breadcrumb of a form after a validation was refused
  • [R1912_001] : Fixed a bug regarding disconnection issues upon timeout
  • [R2003_031] : Fixed a bug regarding the display of a form through the magnifying glass
  • [R2005_017] : Correction of a labeling bug when using the "Hold / Reopen" wizard from a button
  • [R2005_030] : Fixed a bug when customizing wizard display in the timeline (DialogTimeline_Action)
  • [R2008_018] : Fixed a bug that prevented the "Suspend" wizard from being hidden under certain conditions
  • [R2012_024] : Fixed a bug regarding the retrieval of the "Result" field value from questionnaires via API REST
  • [R2012_039] : Fixed a bug regarding the global search when the reference of a ticket is both in the ticket number and in the ticket description
  • [R2103_016] : Fixed a bug regarding the handling of accents in the highlighting of composed words during a search
  • [R2103_061] : Fixed a bug when editing a filter on problem reports
  • [R2104_006] : Fixed a bug regarding the search history after an incident was requalified as a service reques
  • [R2104_007] : Fixed a bug that prevented to use the Questionnaire button on completed actions
  • [R2104_009] : Fixed a bug regarding the display of data in a table in the wizards
  • [R2104_011] : Fixed a bug regarding access to integration templates in run mode
  • [R2104_018] : Fixed a bug when saving a ticket as draft when creating a new one with the quick call
  • [R2104_049] : Fixed a bug regarding the modification of the urgency upon creating a ticket when the user is VIP
  • [R2105_004] : Fixed a bug about closing the menu "My favorites"
  • [R2105_018] : Fixed a bug regarding disconnection issues upon timeout
  • [R2107_018] : Fixed a bug regarding the display of crosses to empty tree fields
  • [R2107_024] : Fixed a bug when printing a form through the browser
  • [R2109_013] : Fixed a bug when applying the filter "before a date" on a user's tickets list
  • [R2109_030] : Fixed a bug in the filter editor when editing a filter that points to a tree structure that no longer exists
  • [R2109_034] : Fixed a bug when activating the showstack (or the showstatement) upon creating a ticket and choosing a subject
  • [R2109_047] : Modification of the search studio in order to remove archived equipment from the search bar
  • [R2109_050] : Removal of the "New service request" wizard from an incident form
  • [R2110_005] : Add of the route "/{account}/assets/{ID}/{comment}" in the management of REST API rights on profiles configuration menu
  • [R2110_013] : Fixed a bug to eliminate a possible BOM in the JSON body sent during a REST call
  • [R2110_014] : Fixed a bug regarding the saving of values typed on a timesheet when the "Progress" field is empty
  • [R2110_020] : Accessibility | Fixed a bug regarding the preview of questionnaires using the dark theme
  • [R2110_022] : Fixed a bug regarding the addition of a CI in a production project
  • [R2110_040] : Fixed a display bug when adding an attachment to an action of sending mail to requestor
  • [R2110_048] : Fixed a bug when launching the ticket requalification wizard via a dedicated button
  • [R2110_049] : Fixed a bug regarding the display of the "Operator" field when adding a condition on a question
  • [R2110_054] : Fixed a bug regarding the timeout configuration of REST API calls
  • [R2110_057] : Fixed a bug regarding the Gantt diagram of a project whose template contains milestones
  • [R2111_021] : Fixed a bug when enabling the parameter "{SM} Back Office quick call: Minimum number of characters required in Description"
  • [R2111_022] : Fixed a bug regarding the loss of wizards configuration linked to the mails templates when exporting them
  • [R2111_024] : Fixed a bug when having a category with an SLA overload and a scope of application on the location with SLA overload
  • [R2111_029] : Fixed a bug regarding the creation of a record which set the focus on the grid and not the record after the record is created
  • [R2111_036] : Fixed a bug regarding the modification of the urgency upon creating a ticket when the asset is critical
  • [R2111_041] : Fixed a bug regading the update of the title of the current tab when creating an incident that is requalified as a service request
  • [R2111_050] : Fixed a bug regarding the loss of focus in certain fields based on lists of values (combos, trees)
  • [R2111_054] : Fixed a bug regarding the display of the history management in the timeline
  • [R2111_056] : Fixed a bug regarding the display of an incident form validation in the actions history in grid mode
  • [R2112_024] : Fixed a bug regarding the creation of related actions via REST when the "Operation" box is unchecked in the action types
  • [R2112_032] : Fixed a bug when making an external REST API call from an easyvista workflow step
  • [R2112_040] : Fixed a bug regarding the update of the description field when making a post via POSTMAN for file upload
  • [R2112_042] : Fixed a bug in the filter editor when using the NOT(TREEWHERE...) syntax
  • [R2112_043] : Fixed a bug regarding the display of known errors from an incident form
  • [R2112_052] : Fixed a bug regarding equipments without department  when making a GET call via REST API
  • [R2201_020] : Fixed a bug regarding the sending of an email containing an image to several recipients with different languages
  • [R2201_049] : Fixed a bug with the display of the current action when the showstatement is activated
  • [R2201_053] : Correction of  the "Assistant" label in Spanish in the mail templates wizard
  • [R2201_055] : Fixed a bug regarding the selection of impact/urgency from the dropdown list
  • [R2201_056] : Fixed a bug regarding the printing of a form when using Firefox
  • [R2201_061] : Fixed a bug regarding the display of the hint on 'mouse hover' in the change calendar
  • [R2201_062] : Fixed a bug regarding Embedded Apps for users not linked to the AM_EMPLOYEE table
  • [R2201_067] : Fixed a bug on the infinite vertical scrolling when you are on the list of employees
  • [R2202_002] : Fixed a display bug regarding the breadcrumb on a form
  • [R2202_017] : Adding a report that is required by Goverlan to interact with Service Manager (Goverlan Reach Console)
  • [R2202_026] : Fixed a bug in the wizard used to update a CI when displaying some labels
  • [R2202_033] : Fixed a bug when ending prematurely the 'Reopen and requalify' wizard
  • [R2202_044] : Fixed a bug regarding the resolution time on Problems forms
  • [R2202_056] : Fixed a bug regarding discussinons whose OWNER_ID was empty
  • [R2202_057] : Fixed a bug regarding the recording of the position of steps in workflows
  • [R2203_002] : Fixed a bug regarding boolean questions when using the #QUESTION_RESULTS_HTML# tag
  • [R2203_014] : Correction of the "Delete" label in Portuguese in the filter editor
  • [R2203_026] : Fixed a bug regarding profile management in the view editor
  • [R2203_028] : Fixed a bug when creating a new group where you would return to the list of groups instead of staying on the form of the created group
  • [R2203_042] : Fixed a bug on the mass modification of profiles on the list of employees
  • [R2203_049] : Correction of a label when creating a new REST service
  • [R2203_070] : Improved display of the Who field in the timeline to concatenate the group and the person in charge when both are known
  • [R2204_025] : Fixed a bug when saving a favorite with a user filter
  • [R2204_029] : Fixed a bug regarding the opening of a consumable catalog record
  • [R2204_033] : Fixed a bug regarding the handling of the quotation mark character in subscriptions
  • [R2204_039] : Fixed a bug regarding the session timeout when the tab is paused
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