WarningReleaseNotes

Version 2022 - Build 2022.1.109.0.03
(04/19/2022 SaaS - 04/26/2022 On-Premises)

Service Apps templates

New vertical templates

New vertical templates are now available. They are included in a package that presents the same template in three different formats that can be used for three different approaches:

• Portal for users
• Dashboard app for managers
• Back Office app for the Support team
   

Human Resources vertical template: Specific to human resource management

User portal		Dashboard		Back Office
Portal for helping users find answers to their questions or solutions to their problems using the Self Help portal and a virtual agent. Users can also monitor their activity and read corporate news articles.		Dashboard for HR managers.		Back Office app displaying the list of actions to be processed by the HR team.

Facilities vertical template: Specific to general services management

User portal		Dashboard		Back Office
Portal for helping users find answers to their questions or solutions to their problems using the Self Help portal and a virtual agent. Users can also monitor their activity and read corporate news articles.		Dashboard for general services managers.		Back Office app used by the Support team to manage tickets and actions related to general services and find solutions to problems using the Self Help portal and a Service Bots virtual agent.

New dashboards

ITOM template: Template with multiple dashboards that display trends and reports related to the network, infrastructure, IT support and security.
       

Customer Service Dashboard template: Template with multiple dashboards displaying performance indicators and objectives related to the quality of service, processes, customer satisfaction and digitalization.
       

What's new in templates

• The CSS for all templates has been minified to reduce the code file size, load times and bandwidth usage. Minification optimizes performance when displaying apps.

• Three new functionalities have been added to the Mobile Tech Support template.
  • Suspend action: Used to change the status of a ticket to On Hold.
  • Reopen ticket: Used to change the status of a ticket to In Progress.
  • Transfer action: Used to transfer an action to a group or Support person.

Other enhancements

Contextual information sent to Self Help and Service Bots

A Service Apps app can now send information to a Self Help portal or Service Bots virtual agent to contextualize and customize the display of the Self Help procedure or the discussion with the virtual agent.

Uses

• Open a Self Help procedure directly using the ticket number and display its description in the procedure. You can also close it in Self Help

• Open the Service Bots virtual agent directly using the keyword corresponding to the ticket type

Characteristics

• Data sent by Service Apps can be static data, i.e. values entered by users, or dynamic data, i.e. values loaded from Service Manager via an EasyVista Self Help or EasyVista Virtual Agent data source.
• Data is retrieved by Self Help via the input parameters of procedures.
• Different data can be sent at the same time by Service Apps.
• If the data source is also used by a Data Viewer widget, the data sent will correspond to the record selected by users.
   

Implementation principle

• Add a Self Help widget to your app to send information to Self Help or add a Virtual Agent widget to send information to Service Bots.
• Specify the contextual information to be sent to Self Help or Service Bots in the new section of the widget called Contextual Information. Click Add Item to add different data.
  • If you select a data source to pass dynamic values, you should select the column in the Datasource Columns field. In the Context Key field, specify the key value for defining the link with Self Help.
  • If you do not select a data source, you should specify the static value in the Context Value field. Note: This is a multilingual field.
           
• Note: Service Apps contextual information is used in Service Manager via the app's exposed properties.
         
         

Addition of new measurement units

New measurement units are now available. They improve the responsiveness of Service Apps apps. Objects can now be positioned more precisely, especially when a zoom is applied.

• Measurement units are applicable to the Height, Size, Padding and Margin properties in widgets and in skins.

• Note: The new measurement units are not available in the Self Help widget.
   

Uses
Ensure that the entire Home page of the portal is always displayed, irrespective of the zoom level or device used by the user.
       
 

List of new measurement units

• Absolute measurement units
  • px: Pixel
  • in: Inch
  • cm: Centimeter
  • mm: Millimeter 
  • %: Percentage relative to the parent item

    example  If a parent item's size is 50px, the size of the child item defined as 50% will be 25px.

• Measurement units relative to the screen size (viewport)
  • vh: Unit based on the screen height. 100vh corresponds to the entire screen height.
  • vw: Unit based on the screen width. 100vw corresponds to the entire screen width.

• Measurement units relative to fonts
  • pt: Point
  • em: Unit proportionate to the parent item's font size, or document font size if the font size is not specified. 1em = 16px if no font size is specified.
  • rem: Unit referring to the font size of the root item. This depends on the default font size defined in the <body> tag.

• Measurement units that calculate values using mathematical operators, e.g. multiplication, division, addition, subtraction, as well as all measurement units available.
  • These units can be used as variables and are fully compatible with CSS variables in the __Root widget.
  • Spaces between operators are mandatory.
  • The measurement unit must be specified in the formula. The default unit is pixel.

Customizable logo in the login window

You can now modify the logo in the login window. 

Implementation principle

• Go to the /var/www/argo/dist/resources/theme/logo/ folder on your server.
• Replace the image file with your logo file.
  Caution: Do not modify the image name.
  Note: The logo will also be modified in the App Gallery.
   

Login window		App Gallery