ev|Service Manager - H1.2016 - Migration - Known Errors
Last modified on 2022/10/18 12:18
| Functionality | Type | Description | Workaround |
|---|---|---|---|
| Mail Components | Limitation | There is no export menu specific for Mail Components. | Use the new package export functionality (Export menu). |
| Mail Components | Limitation | There is no reference integrity check while renaming or deleting a Mail Component used in a workflow: the corresponding tag will be displayed as an ERROR string at runtime. |
Before deleting or renaming a Mail Component, check where it is referenced via the following query (change/add the fields according to the languages is use): SELECT w.name_EN, wd.step_name_EN FROM sd_workflow_detail wd INNER JOIN sd_workflow w ON w.workflow_id = wd.workflow_id WHERE wd.email_text_EN LIKE '%nameOfTheMailComponent%' |
| Workflow printing | Limitation | * (Firefox and IE) Black circles displayed on the preview but not on the printout. * (Firefox and IE) URL displayed. * Dysfunctions with the Portrait mode. |
Use Google Chrome and the Landscape mode for printing workflows. |
| WYSIWYG text Editor (TinyMCE upgraded) | Known Error | If you add a hyperlink containing a @ and without //, the text editor assumes the link is an email and suggests adding the mailto tag. example @EMPLOYEE_ID@ tag in a link. |
Click the [ CANCEL ] button to avoid adding the mailto tag. |
Display in Service Apps of mandatory questions edited with the 2016 version of  |
Known Error | The text editor that has been implemented on questionnaires adds the < p > tag on simple texts which results in the mandatory sign (*) displayed on a new line.  |
This issue will be fixed in the next release of Service Apps. You may remove those tags via a scheduled alert with a query like this: update SD_QUESTION set QUESTION_EN=REPLACE(REPLACE(QUESTION_EN,'<p>',''),'</p>',''), QUESTION_FR=REPLACE(REPLACE(QUESTION_FR,'<p>',''),'</p>','') -- , etc. where VALUE_TYPE <>'comment' and (QUESTION_EN like '%<p>%' OR QUESTION_FR like '%<p>%' --or etc. ) |
| Constraints on questionnaires | Limitation | The < followed by any character other than space is interpreted as an HTML tag and hence removed from the string along with the part of the string after it. |
Add a blank space after the < character example Age must be < 85 years |
| Export of workflows | Limitation | Life cycles are not included in exports of workflows. | |
| Questionnaire | Tip | A condition may not be set on the first question of a questionnaire. This restriction is unjustified in the case of SQL conditions. | Add any question (i.e. a comment) before the first question, set your condition then remove the added question. |
| Regular Expression Constraints | Tip | To avoid input errors. | Check this page to validate regular expressions. |
| Knowledge Base Documents | Known Error | Documents in attachment to the Knowledge Base are flagged as private after the 2016 upgrade | Run this query to make them public: update AM_DOCUMENT set FRONT_OFFICE=1 where TABLE_NAME='SD_KNOWN_PROBLEMS' |
| Dynamic variables are displayed as questions in Service Apps | Known Error | Dynamic variables assigned to a questionnaire while setting the new constraints functionality are not properly handled in Service Apps and they're wrongly displayed as questions. | Questionnaire constraints will be implemented in the next Service Apps release. In the meantime, avoid the usage of dynamic variables in questionnaires used in Apps. |