Current Version : 2023.3.103.0.05See the Previous VersionSee the Next Version

WarningReleaseNotes

     See Change Log

Email Attachments

When an email is sent from Service Manager, from the email menu or from a wizard, you can now systematically attach documents to the email sent. Previously only some of the email screens supported email attachment. 

When these emails are sent on an incident, a request or an action, the email attachments are also stored as documents on the Documents tab of the incident or request. 

Email Templates

Email templates support attachments. Documents manually added to an email are stored on the request. Documents attached to a template are sent with the email but are not stored against the ticket.  

Note

The documents attached to emails and stored against an incident or a request are public.

CMDB Display Beta 2

The CMDB Graph has been totally rewritten. It is available in parallel with the standard release. This is the second release and it integrates some of the feedback provided by customers on the first beta. 

• To display graphs with this new release, add &cmdbjs=true to the URL.

• A new feature authorizes the generation of a .PNG image based on the current display. This is another way to create a baseline of the CMDB.

REST API

New Endpoints

New endpoints are available.

Asset (Equipment / License / Contract) Catalog

• GET  /catalog-assets
  Returns a list of asset catalog entries.

• GET  /catalog-assets/{catalog_id}
  Returns a specified asset catalog entry.

Asset (Equipment / License / Contract) Links

• GET  /assets/{asset_id}/asset-links
  Returns the list of links of an asset.

• GET  /assets/{asset_id}/asset-links/{parent_asset_id}
  Returns a specified link of an asset.

• POST  /assets/{asset_id}/asset-links/{parent_asset_id}
  Creates a link for a specified asset.
  Note: You can also populate Contract_row et Monthly_payment while creating the link.

• PUT  /assets/{asset_id}/asset-links/{parent_asset_id}
  Updates a specified link of an asset.
  Note: Contract_row and Monthly_payment are the only fields that can be updated.

• DELETE  /assets/{asset_id}/asset-links/{parent_asset_id}
  Deletes a specified link of an asset.

Manufacturers

• GET  /manufacturers
  Returns a list of manufacturers.

• GET  /manufacturers/{manufacturer_id}
  Returns a specified manufacturer.

SLAs

• GET  /slas
  Returns a list of SLAs.

• GET  /slas/{sla_id}
  Returns a specified SLA.

Incident and Request Catalogs

• GET  /catalog-requests
  Returns a list of incident/request catalog entries (subjects).

• GET  /catalog-requests/{catalog-request_id}
  Returns a specified incident/request catalog entry (subject).

Problem and Known Error

• GET  /known-problems
  Returns a list of problems and known errors.

• GET  /known-problems/{known-problem_id}
  Returns a specified problem or known error.

Configuration Item (CI)

• GET  /configuration-items/{parent_ci_id}/item-links/
  Returns the list of all links of a CI.
  Note: max_depth limits the number of link level.

• GET  /configuration-items/{parent_ci_id}/item-links/{child_ci_id}
  Returns a specified link of a CI.

• POST  /configuration-items/{parent_ci_id}/item-links/{child_ci_id}
  Creates a link for a specified CI.
  Note: blocking is mandatory and has to be set either to True of False.

• PUT  /configuration-items/{parent_ci_id}/item-links/{child_ci_id}
  Updates a link of a specified CI.
  Note: relation_type et blocking are the only fields that can be updated.

• DELETE  /configuration-items/{parent_ci_id}/item-links/{child_ci_id}
  Deletes a link of a specified CI.

New Fields

Certain resources are now returning more fields. Mostly key fields.

• {your_server}: Server URL
             https://your_company.easyvista.com 

• {your_account}:  Service Manager account
             50004:  Production ; 50005: Sandbox

Search Enhancements

Search now supports like parameter with multiple joker on all the API resources.

Syntaxe (filter)

• For a strict search, use the character : (colon).

• For a like search, use the character  ~ (tilde) and * (star) as substitution character.

• If you search on a field of the main resource it is not necessary to have a prefix.
            /assets?search=asset_tag~"*ON*"

• If you search on a field that is not part of the main resource it is necessary to have a prefix.
            /assets?search=employee.last_name~"Tanner, *"

Purge

Document Deletion

Purge now deletes all the documents on the server to use less disk space.

Default Activation

The Next Calculation Date field is not mandatory anymore. You can create a purge and activate it later. 

Warning Message

Purge has a more detailed warning message with the volume of items purged it it was activated immediately.