ev|Service Manager - 2017 - Release Notes
Current Version : 2023.3.103.0.05See the Previous VersionSee the Next Version
WarningReleaseNotes
See Change Log
Email Attachments
When an email is sent from Service Manager, from the email menu or from a wizard, you can now systematically attach documents to the email sent. Previously only some of the email screens supported email attachment.
When these emails are sent on an incident, a request or an action, the email attachments are also stored as documents on the Documents tab of the incident or request.
Email Templates
Email templates support attachments. Documents manually added to an email are stored on the request. Documents attached to a template are sent with the email but are not stored against the ticket.
Note
The documents attached to emails and stored against an incident or a request are public.
CMDB Display Beta 2
The CMDB Graph has been totally rewritten. It is available in parallel with the standard release. This is the second release and it integrates some of the feedback provided by customers on the first beta.
- To display graphs with this new release, add &cmdbjs=true to the URL.
- A new feature authorizes the generation of a .PNG image based on the current display. This is another way to create a baseline of the CMDB.
REST API
New Endpoints
New endpoints are available.
Asset (Equipment / License / Contract) Catalog
- GET /catalog-assets
Returns a list of asset catalog entries.
- GET /catalog-assets/{catalog_id}
Returns a specified asset catalog entry.
Asset (Equipment / License / Contract) Links
- GET /assets/{asset_id}/asset-links
Returns the list of links of an asset.
- GET /assets/{asset_id}/asset-links/{parent_asset_id}
Returns a specified link of an asset.
- POST /assets/{asset_id}/asset-links/{parent_asset_id}
Creates a link for a specified asset.
Note: You can also populate Contract_row et Monthly_payment while creating the link.
- PUT /assets/{asset_id}/asset-links/{parent_asset_id}
Updates a specified link of an asset.
Note: Contract_row and Monthly_payment are the only fields that can be updated.
- DELETE /assets/{asset_id}/asset-links/{parent_asset_id}
Deletes a specified link of an asset.
Manufacturers
- GET /manufacturers
Returns a list of manufacturers.
- GET /manufacturers/{manufacturer_id}
Returns a specified manufacturer.
SLAs
- GET /slas
Returns a list of SLAs.
- GET /slas/{sla_id}
Returns a specified SLA.
Incident and Request Catalogs
- GET /catalog-requests
Returns a list of incident/request catalog entries (subjects).
- GET /catalog-requests/{catalog-request_id}
Returns a specified incident/request catalog entry (subject).
Problem and Known Error
- GET /known-problems
Returns a list of problems and known errors.
- GET /known-problems/{known-problem_id}
Returns a specified problem or known error.
Configuration Item (CI)
- GET /configuration-items/{parent_ci_id}/item-links/
Returns the list of all links of a CI.
Note: max_depth limits the number of link level.
- GET /configuration-items/{parent_ci_id}/item-links/{child_ci_id}
Returns a specified link of a CI.
- POST /configuration-items/{parent_ci_id}/item-links/{child_ci_id}
Creates a link for a specified CI.
Note: blocking is mandatory and has to be set either to True of False.
- PUT /configuration-items/{parent_ci_id}/item-links/{child_ci_id}
Updates a link of a specified CI.
Note: relation_type et blocking are the only fields that can be updated.
- DELETE /configuration-items/{parent_ci_id}/item-links/{child_ci_id}
Deletes a link of a specified CI.
New Fields
Certain resources are now returning more fields. Mostly key fields.
- {your_server}: Server URL
https://your_company.easyvista.com
- {your_account}: Service Manager account
50004: Production ; 50005: Sandbox
Search Enhancements
Search now supports like parameter with multiple joker on all the API resources.
Search all the employees named Tanner with equipment containing *ON* ==> poseidon, Hyperion, ...
/assets?search=employee.last_name~"Tanner, *",asset_tag~"*ON*"
Syntaxe (filter)
- For a strict search, use the character : (colon).
- For a like search, use the character ~ (tilde) and * (star) as substitution character.
- If you search on a field of the main resource it is not necessary to have a prefix.
/assets?search=asset_tag~"*ON*"
- If you search on a field that is not part of the main resource it is necessary to have a prefix.
/assets?search=employee.last_name~"Tanner, *"
Purge
Document Deletion
Purge now deletes all the documents on the server to use less disk space.
Default Activation
The Next Calculation Date field is not mandatory anymore. You can create a purge and activate it later.
Warning Message
Purge has a more detailed warning message with the volume of items purged it it was activated immediately.