ev|Service Manager - 04.2014 - Release Notes

Last modified on 2023/07/25 16:50

Current Version : 2023. the Next Version


   •   You will find only releases with new features on this page. To find releases with only bug fixes, please consult the Change Log pages.

  • This is a version release document. Some of the screenshots may show a slight difference compared to the release version as we are constantly seeking to improve the design and usability up until the release date.

   The pages on the wiki detailing latest news will be updated soon. For more up-to-date information, please consult What's New in the Wiki page.

New Global Search

Important warning

The new global search will be deployed progressively over several weeks. Customer accounts will not immediately have this feature active.

General principles

The search engine now supports search in several tables at the same time. The search is available from the left hand side menu.

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Figure 1 – New search mode

This interface is simplified and only displays one field. The previous interface is available via the advanced mode by clicking on the « Advanced » link.

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Figure 2 – Advanced search mode

In the new mode, search results are displayed as follows:

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Figure 3 – Search results

The result displays data from several tables and several fields from these tables. In this example, EasyVista searches results in employee, incidents, service requests and equipment tables.

Every list is identified by its icon (1). Wizards available in list are displayed (2).

When displaying employees, the quick call is also available (3). This new system can optionally replace the previous quick call.

Note: Data displayed depend on customization AND the current profile of the connected user.



The customization studio is based on vocabulary:

DefinitionObject on which the search is performed. For example: Employees, Incidents, etc. To guarantee performances, no more than 7 definitions can be displayed.
ModelGroup of definitions. Global customization.
InterfaceFor a given object, the query used in the search. Several interfaces can be defined for a single object, but only one is used. See below for more details.


Global search customization is in the Administration/Parameters/Global search studio menu.

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Figure 4 – Global Search Studio menu

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Figure 5 – Global Search Studio screen

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Figure 6 – Object tab

In the object tab, you can change the label for an object and remove that object. The employee object can’t be deleted.

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Figure 7 – Details for an object


Interfaces are displayed here. An interface is a grid attached to a menu on which the search will be conducted. Several interfaces can be attached to an object but the system will only search in one of them, according to the following rules:

  1. If an interface is in the current menu, it will be used. For example, in the illustration above, if the current menu is My Department, this menu will be used.
  2. If the no interface is in the current menu, the system will go through the available interfaces and search for the first available in the user’s profile.

So it is important to create interfaces in the correct order.

If no interface is available, no search will be done on said object.

2Menu to select current interface. The red « - » deletes the interface. The “Employee” interface can’t be deleted. =.
3Grid selected with report and filter. This grid will be used to display results if at least one record is returned by the search.
4« Add new interface » button
5Fields on which the search will be performed. Fields and tables used have to be displayed in each interface.
6Table used for search. The red « - » button is here to delete a table.
7Field used for search. The red « - » button is here to delete a field.
8« Add new field » button
9« Add new table » button


To guarantee performances only 7 definitions and 10 search fields per definition are allowed.

Important: When activating global search after a migration, verify the consistency of the filters and views in place. The default views and filters are based on the unique identifier of the “List” views and “None” filter. These can be altered via customization and may not be the most relevant ones.

Impact on Quick Call

The new system can replace the Quick Call as a Quick Call icon displayed next to the user name.

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Figure 8 - New Quick Call

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Figure 9 – Grid displayed after using the button

The display of the previous Quick Call is available optionally by using a new parameter «{SM} Hide Back Office Quick Call input field».

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Figure 10 - Quick Call display

Important note: The display of the Quick Call may not be active even if the parameter is at False. If it’s the case, change the value to True, then False again.

Centralized Item creation

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Figure 11 – New Panel

A new panel has been added on the screen to simplify the item creation. Items displayed are based on the connected user’s profile.

Left panel display option

Small triangles next to the title of a panel can show/hide the content of the panel:

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Figure 12 – Show/hide panel content

Note: Display of panel state is not saved from one session to another.

MS-Project import


It is now possible to import Microsoft Project projects into Service Manager when creating a project. The project has to be generated as an XML file beforehand by using the Microsoft Project Save as XML menu.

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Figure 13 - MS-Project 2013 Example

Step 1: Save project as XML

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Figure 14 – Save project as XML

From EasyVista, create a new project and select the Imported from MS Project option.

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Figure 15 – New Project screen

Upload the XML file.

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Figure 16 – Select XML file

Important: When importing a project, you can choose to create the resources allocated to a project if they don’t exist as employees in the employee table. The name of the employee is used as a reference. The users that are created this way will have no profile, login and password and an admin will have to give them the credentials to connect and update the project.

Once the file is uploaded, a preview window is displayed

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Figure 17 – Project Preview

The final project creation window is then displayed.

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Figure 18 – Final project creation

Below, the Service Manager Gantt chart of the project displayed previously.

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Figure 19 – Gantt chart of an imported project

Import limitations

There are some differences between Service Manager projects and MS projects:

With MS Project, several resources are affected to a task. Service Manager will create a global task and several sub tasks, one for every person allocated to the task.

Hours on tasks are removed, as Service Manager only manages complete days and not hours.

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