EV Observe - 2023 - Release Notes

Last modified on 2023/08/08 11:44

Current Version : 5.4See the Previous Version


   •   You will find only releases with new features on this page. To find releases with only bug fixes, please consult the Change Log pages.

  • This is a version release document. Some of the screenshots may show a slight difference compared to the release version as we are constantly seeking to improve the design and usability up until the release date.

   The pages on the wiki detailing latest news will be updated soon. For more up-to-date information, please consult What's New in the Wiki page.

Important announcements

TLS protocol

From version 5.3 onwards, the TLS 1.0 and TLS 1.1 protocols, which are currently deprecated, will be disabled for security reasons.

  • From version 5.3 onwards, agents must use the TLS 1.2 protocol to communicate.
  • In certain cases, agents may be unable to communicate using the TLS 1.2 protocol.


  • Ensure that the servers where the agents are run have upgraded to the latest Windows versions in order to minimize post-version upgrade issues.
  • We strongly recommend that you upgrade your OS if it is obsolete, e.g. Windows Server 2008. 

On-premises platforms - Forecasts

The deployment of forecasts requires a dedicated machine. This machine will be pooled for future functionalities such as Advanced mode for user services planned for version 5.4.

Your EasyVista consultant will provide you with all of the required information for upgrading your platform to version 5.3.

Version 5.4 (2023.3) (08/16/2023)

What's new

Service templates

New service templates have been added for the following products: To find out more, please see the relevant product documentation in the service template catalog.

  • SonicWALL
  • CrowdStrike
  • Switch SGX00
  • Azure
  • Dorado
  • S-Series
  • UISP
  • FTP

Automatic creation of incidents in ServiceNow ITSM

The automatic creation of incidents is now available for integrations with ServiceNow ITSM. It is based on the execution of a rule file when there is a change in status for a configuration item (CI), i.e. host, service or user service.

The functionalities available in this version are as follows: 

  • Import/Export a CSV rule file.
  • Enable the automatic creation in a ServiceNow ITSM connection.
  • Enable the automatic creation for a configuration item.
  • Create a note on the incident when a warning occurs and when the ticket is already open.

          Version 5_4 - Create incident in ServiceNow 1.png
      Version 5_4 - Create incident in ServiceNow 2.png

User services - Advanced mode

You can now configure the dependencies of user services in advanced mode. This functionality is used in cases of architecture redundancy, e.g. load balancing of Web servers or a RabbitMQ cluster.

  • You can specify a weight for each of the dependencies added.
  • You can use a rule to define the thresholds for changes in status based on the weight value.

 Implementation principle

  • Create or modify a user service by selecting Configuration > User services in the menu.
  • Select the Dependencies tab and click Advanced mode.
          Version 5_4 - User service - Advanced mode.png
  • Specify the weight of each dependency.

The sum of the dependency weights is then used to define different thresholds beyond which the user service status will change.

For example: If the sum of the weight values for Critical status components is greater than or equal to 4, the status of the user service will change to Down.



Language changes during the user session

You can now change the user language directly in the interface without having to log out and log in again.

This is especially useful in project mode, when creating labels or orders.

          Version 5_4 - Change language.png


Dashlink – Optional logo display

You can now hide the logo when sharing a Dataviz via a Dashlink.

This is used to optimize the display of the Dataviz on a Web portal, for example.

          Version 5_4 - Dataviz - Share with logo.png

Creation of Dataviz templates

You can now save a Dataviz as a template. This can then be used at any level based on the visibility defined.

 Implementation principle

  • Go to the relevant Dataviz and switch to edit mode.
  • Click Save and select the Save as template option.
          Version 5_4 - Dataviz template 1.png
  • Name the Dataviz template.
          Version 5_4 - Dataviz template 2.png
  • Create a new Dataviz and select the template you just created.
          Version 5_4 - Dataviz template 3.png

New name for the Map widget

The Map widget has been renamed Diagram to enable users to distinguish it from the World Map widget.

          Version 5_4 - Widget Diagram.png

Monitoring: Search in the Details column

In Monitoring, you can now run a search on the Details column.

This enables you to include keywords returned by controls in the search criteria and fine-tune the search filter using information crucial to the diagnosis.


Modified routes

  • POST /companies/{company}/tickets/link : url updated

Version 5.3 (2023.1) (03/16/2023)

What's new

Service templates

New service templates have been added for the following products: To find out more, please see the relevant product documentation in the service template catalog.

  • VMware NSX
  • Aruba OS-CX
  • Fortinet SD-WAN
  • Fortinet FortiAnalyzer
  • Nexthink


AIOps - Forecasts

Following the version upgrade, administrators are now authorized to enable forecasts for their company and/or sites and customers. This action is required in order to use the associated functionalities. It is not enabled by default.

Forecast functionalities help operations teams anticipate failure, and as a result, optimize SLAs by reducing unavailability.
There are two types of forecast horizons: short-term (15 hours) and medium-term to long-term (capacity).

15-hour forecast horizon (night-time)

This forecast horizon is applicable to operations integrated with a Dataviz.

  • The 15-hour forecast horizon enables you to avoid resorting to on-call staff during off-hours for incidents that could have been anticipated.
  • Forecasts are available in the Diagram widget (forecast mode), in the list of statuses and in the Details form of the object.
  • You can create an incident based on an expected status.

          Version 5_3 - Forecast 15 hours.png

Forecasts in the list of statuses (forecast mode)

  • Expected status, current status, time before status change, confidence
  • Creation of tickets based on the expected status
       Version 5_3 - Forecast 15 hours - Status list.png

Forecasts in the Details form

  • General information: expected status, confidence, time before status change
  • Metric: Forecast display
       Version 5_3 - Forecast 15 hours - Details form.png

Enhancements to capacity reports

          Version 5_3 - Capacity planning.png

Maintenance - Life cycle monitoring

We are continuing our efforts to improve maintenance reliability in 2023.

Our aim is to facilitate the monitoring of maintenance operations and provide effective analysis tools in the event of maintenance errors.

          Version 5_3 - Maintenance evolutions.png


New routes

New routes are now available for the following:

  • Monitoring accounts: GET / POST / DELETE
  • Sites & Customers: PUT / DELETE
  • Link ticket to host/service

Updated routes

  • GET {locale}/companies: Adding a boolean field, site.
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