EV Observe - 2023 - Release Notes

Last modified on 2023/03/16 11:24

Current Version : 5.3          Previous Version


Note: This is a version release document. Some of the screenshots may show a slight difference compared to the release version as we are constantly seeking to improve the design and usability up until the release date.

   You will find only releases with new features on this page. To find releases with only bug fixes, please consult the Change Log pages.

  The pages on the wiki detailing latest news will be updated soon. For more up-to-date information, please consult What's New in the Wiki page.

Important announcements

TLS protocol

From version 5.3 onwards, the TLS 1.0 and TLS 1.1 protocols, which are currently deprecated, will be disabled for security reasons.

  • From version 5.3 onwards, agents must use the TLS 1.2 protocol to communicate.
  • In certain cases, agents may be unable to communicate using the TLS 1.2 protocol.


  • Ensure that the servers where the agents are run have upgraded to the latest Windows versions in order to minimize post-version upgrade issues.
  • We strongly recommend that you upgrade your OS if it is obsolete, e.g. Windows Server 2008. 

On-premises platforms - Forecasts

The deployment of forecasts requires a dedicated machine. This machine will be pooled for future functionalities such as advanced user services planned for version 5.4.

Your EasyVista consultant will provide you with all of the required information for upgrading your platform to version 5.3.

Version 5.3 (03/16/2023)

What's new

Service templates

New service templates have been added for the following products: To find out more, please see the relevant product documentation in the service template catalog.

  • VMware NSX
  • Aruba OS-CX
  • Fortinet SD-WAN
  • Fortinet FortiAnalyzer
  • Nexthink


AIOps - Forecasts

Following the version upgrade, administrators are now authorized to enable forecasts for their company and/or sites and customers. This action is required in order to use the associated functionalities. It is not enabled by default.

Forecast functionalities help operations teams anticipate failure, and as a result, optimize SLAs by reducing unavailability.
There are two types of forecast horizons: short-term (15 hours) and medium-term to long-term (capacity).

15-hour forecast horizon (night-time)

This forecast horizon is applicable to operations integrated with a Dataviz.

  • The 15-hour forecast horizon enables you to avoid resorting to on-call staff during off-hours for incidents that could have been anticipated.
  • Forecasts are available in the Diagram widget (forecast mode), in the list of statuses and in the Details form of the object.
  • You can create an incident based on an expected status.

          Version 5_3 - Forecast 15 hours.png

Forecasts in the list of statuses (forecast mode)

  • Expected status, current status, time before status change, confidence
  • Creation of tickets based on the expected status
            Version 5_3 - Forecast 15 hours - Status list.png

Forecasts in the Details form

  • General information: expected status, confidence, time before status change
  • Metric: Forecast display
            Version 5_3 - Forecast 15 hours - Details form.png

Enhancements to capacity reports

          Version 5_3 - Capacity planning.png

EV Observe REST API: New routes

New routes are now available for the following:

  • Monitoring accounts: GET / POST / DELETE
  • Sites & Customers: PUT / DELETE
  • Link ticket to host/service

Maintenance - Life cycle monitoring

We are continuing our efforts to improve maintenance reliability in 2023.

Our aim is to facilitate the monitoring of maintenance operations and provide effective analysis tools in the event of maintenance errors.

          Version 5_3 - Maintenance evolutions.png

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