Service Apps - 04.2015 - Release Notes
Current Version : 2023.2.111.0.01 Previous Version Next Version
WarningReleaseNotes
What's new in the infrastructure
Managing app images and logos
- Images, logos, etc. are systematically reduced in order to avoid overloading the bandwidth required during transfer.
- Alpha channels are now correctly managed.
- An internal naming convention for .JS and .CSS files is used to reduce the need for clearing the cache when updating javascript files or style sheets on the server.
What's new in the Studio
New HTML editor
The HTML editor CKEditor has been replaced with Live Editor. Users can access several new wizards that help format text, images, tables, etc.
Managing combo boxes in the Properties Inspector
Combo boxes now have an incremental search field in which you can specify several criteria.
Managing user-defined logo
You can now replace the name of the app (found at the top left in the title bar when the app is run) with the logo you want. To do so, you should access the Application properties box and select the Logo option. You then upload the logo you want using .
What's new in data access
MS SQL Server connector
The Microsoft SQL Server connector is now available. However, its presence in the setup will depend on the customer's license.
Its configuration is easy. You are simply required to select the database and run an SQL query using a SELECT clause to retrieve the information you want.
Master-detail relationship for data sources
You can now link data sources using a master-detail relationship.
Notes:
- The detail table can only be an EasyVista Service Manager data source. You can define the configuration in the new Master/Detail section of the data source.
- Data source pagination is not managed. To ensure optimal performance, you must be careful not to use queries that will return too many records, e.g. displaying all employees on a site may slow the system down if there are several thousand employees.
What's new in the EasyVista Service Manager environment
Sorting data in EasyVista Service Manager data sources
New options are now available for defining the sort order in data sources that are based on an EasyVista Service Manager connector. This is applicable for the flat view as well as the aggregated view of the connector.
When you view data using a Data Viewer widget in a grid, the arrow shows the column where the sort order is applied and indicates whether it is in ascending or descending order.
New and modified widgets
Adding map styles to the Google Maps widget
You can now select a map style.
In simple mode
- In simple mode, go to the Visualization section and click the
icon in the Properties Inspector to open the style editor.
- A window will display some examples of the styles you can apply directly to your map.
In advanced mode
- In advanced mode, you can directly edit the map style defined by a javascript table with different settings.
- You can see some examples on https://snazzymaps.com/. Once you have selected the map style you want, you should click the [ COPY ] button to retrieve the corresponding javascript table and paste it in the EasyVista style editor.
Changes to the Search Filter widget
The Search Filter widget has been aligned with the new search widget called Full Text. You can now enter text in the Search Placeholder field.
Changes to the Menu widget
Now, you can specify if you want to replace the current page by displaying the new page in the current tab or window, or if you want to display the new page in another tab or window.
Changes to the Data Viewer widget
Simpler navigation
Icons for selecting the different display modes have been simplified and unnecessary animation has been removed.
- New icons for changing the display mode:
- Icon for exiting the Form mode:
Classification of properties
Data Viewer widget properties have been classified in the Properties Inspector to make them easier to use.
Managing forms
To ensure optimal performance, you may not want to display all of the fields available in a list. This is why you can now have a dedicated data source for forms that require more information to be displayed. This data source must be linked to the main data source of the Data Viewer widget using the master-detail relationship described above.
- The Form section in the Properties Inspector of the Data Viewer widget now integrates new information.
- The Form Detail Data Source field is used to specify the name of the data source that displays the form. This data source must be linked to the main data source using the master-detail relationship that you can configure by clicking
.
Displaying the EasyVista Service Manager Knowledge Base
You can now access the Full Text search in the EasyVista Service Manager Knowledge Base. To enable access, you must use the EasyVista Knowledge Base widget (1) and a Data Viewer widget (2) as well as the associated data sources.
Note: If your version or EasyVista Service Manager is 2015.1, you need to add the following two queries to your EV SM configuration.
- Download the following files:
- Import them via Administration > Import and Export > Import menu.
- The general interface appears as follows:
- When you click one of the rows, the form will display detailed information. You can change the rating of the article.
New Knowledge Base widget
This widget belongs to the EasyVista category in the widget library.
It contains a text field, a button for running the search and another button for accessing the advanced settings.
- When the Knowledge Base widget is used, a data source interfacing with the EasyVista Service Manager Full Text search will automatically be created. The data source is only useful when the Knowledge Base widget is used and cannot be added without it.
(1) Automatically created data source required for ensuring the link with the Full Text search.
(2) Used to restrict the search using keywords separated by semi-colons. Note: These keywords must exist in EasyVista Service Manager but no verification is performed.
(3) Default search text.
(4) Default search language.
(5) The period included in the search. The options are similar to those in EasyVista Service Manager.
(6) Type of search, i.e. all words or at least one of the words.
(7) Used to show or hide the advanced options. The advanced mode is indicated by the icon to the right of the search field. When you click this icon, an additional pane will appear in the lower part of the search section.
- Configuration of the automatically created Knowledge Base data source:
(1) Used to run the search directly and display the results in a Data Viewer widget. You can use this option to display the search results directly without going through the Knowledge Base widget.
(2) Used to specify a topic via its GUID to restrict the search to articles related to the topic and sub-topics.
Displaying results in the Data Viewer widget
Note: The Data Viewer widget used to display search results is a standard custom widget. You are not required to redefine the configuration but you should understand the details involved.
- The List mode is created using the Data Picker, by inserting the corresponding tags in the fields present in the "pseudo" Knowledge Base data source.
- You can format the line cell used to display search results in the usual way using the text editor.
- A new icon
enables you to integrate the display of ratings
in the form. Select the field for the ratings and specify if it is accessible in read-only mode or if it can be modified. In a list, the ratings will show the average score in read-only mode. In a form, the ratings which can be modified will display the previous score you gave the article in the Knowledge Base.
- The Form mode is created by adding a data source to the EasyVista Knowledge Base which is linked to the main data source using the master-detail relationship. The use of a second data source helps improve performance because the search results will not display the full contents of the articles. Next, click
to configure the data source.
Managing lists in questionnaires
Two new types of answers are now available for questions, - integers and drop-down lists. Drop-down lists can contain several columns and a search function enables you to filter records.