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  2. Service Manager - User Guide

Service Manager - User Guide


Note: This menu tree is specific to Product name - ev itsm.png versions later than 2016.

Open url.png See Versions 2016 and earlier.

General

Ticket (Quick Call)

Actions

Calendar

 

Service Operation

  Overview

Drafts

Drafts

Input Errors

Events

Incidents

Life Cycle

Deadline Compliance

Incidents

Quality of Service

Service Requests

Life Cycle

Deadline Compliance

Quality of Service

Requests

News Articles

Logistic

Logistics

Orders

Pending Deliveries

Stock Management

Problems & Known Errors

Life Cycle

Known Errors

Problems

Service Transition

  Overview

Drafts

Drafts

Input Errors

Change Requests

Life Cycle

Deadline Compliance

Full-Text Search

Quality of Service

Requests

Knowledge Article

Release Projects

Collision Detection

Blackout Periods

Forward Schedule of Change

 

Asset & Configuration

Overviews

  CMDB

  Asset & Configuration

CI Calendar

Configuration Items (CI)

Contracts

Life Cycle

Inventory

Contract Periods

Definitive Media Library (DML)

Equipment

Life Cycle

Green IT

Inventory

Licenses

Life Cycle

Inventory

Service Design

  Overview

Availability

Capacity Management

Continuity Plan

Service Levels

Service Portfolio

Life Cycle

Archived Services

Service Catalog

Service Pipeline

 

Financial Management

Analytical Cost Allocation

Investment Requests

Life Cycle

Requests

Invoices

Contract Periods

Invoices

Pending Invoices

 

Project

  Overview

Projet

Projects

Project Templates

Project Portfolio

Project Types

Time Sheets

 

References

Directory

Departments

Employees

Groups

Locations

Suppliers

Catalogs

Change

CI

Common Expenses

Consumable

Contract

Equipment

Event

Incident

Investment

Main

Problem

Service Request

Software

Standard Build

Other References

Tags:
Last modified by Christine Daussac on 2021/04/09 17:05
Created by Administrator XWiki on 2014/11/25 23:11

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