Service Manager - User Guide

Essential notions: Web accessibility, Secure access to data

Fundamentals: Login, Home page, Modules and menus, Quick Call, ...

Functionality: Views, Searching, Sorting, Filtering, ...

Asset Management

Equipment Management

Anomalies Reportings

Equipment Catalog

Software and Licenses Management

Detection Rules

Software Catalog

Contracts Management

Contract Catalog

Reference Tables

Project Management

Project Portfolio

Project Templates

Reference Tables

Operation

Incident Management

Simplify Entry Screen (Self Service)

User Validations

Incident Catalog

Service Request Management

Service Request

User Validations

Service Request Catalog

Problem Management and Known Errors

Full-text Search

Problem Catalog

Event Management

Service Request

Regroupment

Reference Tables

CMDB

Availability Management

Definitive Media Library (DML)

Service Portfolio

Service Pipeline

Service Catalog

Archived Services

Reference Tables

Transition

Change Management

Change Requests

Release Management

Release Projects

Definitive Media Library (DML)

Investment Requests

Investment Requests

Investment Catalog

Stock Management

Pending Deliveries

Contract Periods

Pending Invoices

Analytical Cost Allocation

Collision Detection

Blackout Periods

Forward Schedule of Change

Asset Management

Common Expenses

Reference Tables

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Last modified by Christine Daussac on 2018/07/23 15:17

Created by Administrator XWiki on 2014/11/25 23:11

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