Transition Overview


Management of change requests

The different types of changes processed by the IT Department are described in the Change Catalog. When a request is created by a user via the Self Service portal or by the IT Department via the Quick Call screen, the request is associated with one of the categories in the catalog.

Example documentation icon EN.png  Upgrade the version of the DBMS or replace the hard disk of an application server.

    Open url.png  See the life cycle of a change request.

Management of investment requests

The different configurations of assets, i.e. equipment, software or consumables, proposed by the IT Department are described in the Investment Catalog. Each investment request for replenishing the stock of these assets is associated with one of the categories in the catalog.

Example documentation icon EN.png Server renewal

  • Each request is processed by the workflow of the catalog entry.
  • Requests are budgeted based on the cost of assets defined in catalogs and can be allocated to a budgetary commitment when invoicing.

    Open url.png  See the life cycle of an investment request.

Logistics

Logistics enables you to process orders of assets, i.e. equipment, licenses and consumables:

  • By taking available items from stock.
  • By placing orders with suppliers to replenish insufficient stock.

Delivery reception enables you to break expenses down by analytical cost allocation.

Other menu options are used to:

Invoicing

Invoicing enables you to break IT expenses down by analytical cost allocation. This can be:

The Synthesis table displays gaps as compared with forecast budgets defined at the start of the financial year.

Knowledge management

A knowledge article is a known error whose status is Knowledge Base

You can create a knowledge article via an incident, problem or action. You can also create them individually.

Life cycles

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Last modified by Unknown User on 2018/02/14 16:33
Created by Administrator XWiki on 2016/09/29 16:11

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