Service Manager - Templates

Contents

Service Manager provides simple ready-to-use templates that you can customize easily in order to deploy processes quickly.

Incident Packages

Full History

You are required to justify and audit all exchanges for a given incident: All emails are stored in the history of actions.

Simplified History

You have no traceability constraint: Only processing actions and emails sent by wizards are stored in the history of actions.

Recipient Manager Validation

You would like an initial approval of the request by the recipient's manager.

Recipient's Department Manager Validation

You would like an initial approval of the request by the recipient's department manager.

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Last modified by Unknown User on 2020/06/05 12:54

Created by Administrator XWiki on 2020/06/05 12:23