Service Manager Templates


Service Manager  provides you simple ready-to-use templates that you can customize easily in order to deploy processes quickly.

  • Each documentation includes the description of the template and a procedure with all the components you need to install the template.

Processus Service Manager

Incident Packages

Full History
Used this template if you are required to justify and audit all exchanges for a given incident. All emails are stored in the history of actions.
Simplified History
Used this template if you have no traceability constraint. Only processing actions and emails sent by wizards are stored in the history of actions.

Service Request Packages

Recipient Manager Validation
Used this template if you would like an initial approval of the request by the recipient's manager.
Recipient's Department Manager Validation
Used this template if you would like an initial approval of the request by the recipient's department manager.
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Last modified by Christine Daussac on 2021/09/20 20:15
Created by Administrator XWiki on 2020/06/05 12:23

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