Service Manager provides simple ready-to-use templates that you can customize easily in order to deploy processes quickly.
Incident Packages
Full History
You are required to justify and audit all exchanges for a given incident: All emails are stored in the history of actions.
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Simplified History
You have no traceability constraint: Only processing actions and emails sent by wizards are stored in the history of actions.
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Service Request Packages
Recipient Manager Validation
You would like an initial approval of the request by the recipient's manager.
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Recipient's Department Manager Validation
You would like an initial approval of the request by the recipient's department manager.
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