Important note

All the files provided in a fix are cumulative. This change log is provided only to give you information on changes and help you find out if a fix solves your issue. It is mandatory to apply all the changes when applying a fix.

Fix Autumn 2020 - Build 2020.2.124.3
(2021-03-01 SaaS - 2021-03-08 On-Premise)

Bug Fixes

• [R2008_031] : Fixed a bug regarding the search on locations, entities and groups
• [R2102_035] : Fixed a bug when using the Kerberos SSO connection protocol

Fix Autumn 2020 - Build 2020.2.124.2
(2021-02-08 SaaS - 2021-02-15 On-Premise)

This version integrates a security patch.

Bug Fixes

• [R171019_00001] : Fixed a bug on business rules trigger
• [R190408_00005] : Fixed a bug regarding the extraction of platform logs from the Administration menu
• [R1909_008] : Fixed a bug regarding the tab "Outputs of Stock" of the consumables catalog when the user is on a domain that filters on the subject catalog
• [R1909_017] : Fixed a bug regarding the Pen icon in questionnaires of new requests creation
• [R1909_048] : Fixed a bug regarding the printing of reports when naming a field with an extension "#"
• [R1910_019] : Fixed a bug regarding the management of direct recipients and CCs of an Email associated to a workflow step
• [R1910_039] : Fixed a bug regarding the download of a document which contains "#" on the name
• [R1910_072] : Fixed a bug regarding the display of cancelled change requests in the calendar
• [R1911_004] : Fixed a bug regarding the modification of the urgency according to the VIP level of the recipient
• [R2002_001] : Fixed a bug regarding the display of the field group in the wizard "New recurrent work order"
• [R2003_019] : Fixed a bug regarding printing the field description when it is of type "text area"
• [R2003_046] : Fixed a bug on "New project template" wizard when setting the display of the field "department" to "No"
• [R2005_021] : Fixed a bug when activating the showtatement in an incident form
• [R2006_006] : Fixed a bug regarding the wizard "Send Email to requestor" when there is a mail component in the description
• [R2007_012] : Fixed a bug regarding the restitution language of the values checkboxes and Booleans
• [R2008_017] : Fixed a bug regarding calendar in questions of type date/time with conditions
• [R2008_019] : Fixed a bug when duplicating a service request after its creation
• [R2009_046] : Fixed a bug related to the fields "Solved by (support person)" and "solved by (group)" when using the "Cancel / Close" wizard
• [R2009_058] : Fixed a bug regarding comment on an action when using the wizard "Transfer" and putting an empty requalification comment
• [R2010_011] : Translation of the "Display anyway" message and implementation of labels that could be modified
• [R2010_012] : Fixed a bug when activating the showstatement on a service level form
• [R2010_023] : Fixed a bug regarding the lateral resizing of memo type fields in wizards and questionnaires
• [R2010_026] : Fixed a bug regarding the deletion of answers on questions of the wizard Transfer on requalification
• [R2010_027] : Fixed a bug regarding the deletion of old responses in the wizard of request creation after a requalification
• [R2010_043] : Correction of Portuguese translation errors
• [R2010_045] : Fixed a bug regarding the FULLTEXT search when the results returned before the double check are more than five
• [R2010_051] : Fixed a bug when cancelling a questionnaire in QuickCall to create a ticket
• [R2010_052] : Fixed a bug regarding tickets purge trigger on purge archives
• [R2011_002] : Fixed a bug regarding the display of notification details when using the dark theme or high contrast theme
• [R2011_006] : Fixed a bug regarding the interpretation of @ LNG @ in the edition of conditional representations
• [R2011_007] : Fixed a bug regarding the mail subject of the wizard "Send Email to requestor" when using it from the service request form
• [R2011_009] : Fixed a bug regarding the translation of a parameter label in English
• [R2011_010] : Fixed a bug regarding the language proposed by default when launching an email template from an incident form
• [R2011_011] : Fixed a bug regarding the column headers of the wizard "Delivery reception" on the menu orders
• [R2011_013] : Fixed a bug regarding order of appearance of the advanced mode in the list of fields of the filter editor when using the Firefox browser
• [R2011_014] : Fixed a bug when using the DATEDIFF function in the advanced mode of the new filter editor
• [R2011_015] : Fixed a bug regarding the label of the button that change between advanced and assisted mode in the filter editor of a scheduled alert or a reporting
• [R2011_016] : Fixed a bug regarding the configuration of interactive / dynamic fields of a filter on reportings
• [R2011_017] : Fixed a bug related to the new filter editor
• [R2011_025] : Fixed a bug regarding the interpretation of SQL entered in advanced mode in the filter editor
• [R2011_041] : Fixed a bug regarding the error message " Changes you made may not be saved " displayed in the quick call
• [R2011_062] : Fixed a bug when selecting a role on a CI form when it is the only one in the list
• [R2012_023] : Setting up the Recycle bin icon to cancel relation with problems related to an incident
• [R2012_028] : Improvement of queries on documents from actions forms
• [R2012_029] : Fixed a bug regarding the modification of the @EMPLOYEE_ID@ tag when switching from the advanced mode to the visual mode of the filter editor
• [R2012_036] : Fixed a bug regarding the display of the icon allowing to navigate in the location tree for a filter on the last level location
• [R2012_037] : Fixed a bug regarding the fields taken into account when creating a contextual application from SM
• [R2012_044] : Fixed a bug regarding the display of the field "Title" in "All incidents" grid
• [R2012_045] : Fixed a bug regarding labels setting of questions with radio buttons after migration or import from 2016 to Oxygen
• [R2101_010] : Add of icon for the advanced mode in the new filter editor on the field selection zone
• [R2101_012] : Fixed a bug regarding the labels of the "Assisted mode" button in the filters editor of reportings
• [R2101_013] : Fixed a bug regarding the re-edition of a filter based on dynamic tree type fields
• [R2101_019] : Changing the content of the parameter "{ADMIN} Allow multiple connections" description
• [R2101_020] : Fixed a bug regarding the use of dynamic fields in the filter editor of alerts, indicators and purges
• [R2101_021] : Modification of dynamic field deletion icon in the new filter editor
• [R2101_037] : Fixed a bug regarding the parameter "Force group display on genericRole"
• [R2101_045] : Fixed a bug regarding the downloading of a document via an autoconnect_mail link through an SSO
• [R2101_048] : Fixed a bug when transferring an action whose comment field is mandatory
• [R2101_049] : Fixed a bug regarding REST API when using PUT-PATCH queries
• [R2101_050] : Fixed a bug regarding API REST when using a PUT|PATCH query to link between CIs

Fix Autumn 2020 - Build 2020.2.123.2
(2020-10-26 SaaS - 2020-11-02 On-Premise)

This version integrates a security patch.

Bug Fixes

• [R170621_00002] : Fixed a bug when logging the modification done by a technician while using the TSA (History of changes)
• [R190227_00002] : Fixed a bug on the status choice of a ticket after a restart via WebService
• [R190321_00001] : Fixed a bug regarding file extensions uploaded from tickets when using Firefox as a browser
• [R1907_005] : Fixed a bug in reports when saving tree levels settings for treeview fields
• [R1909_056] : Fixed a bug regarding fields related to SD_REQUEST and added on the Action form
• [R1910_045] : Fixed a bug regarding  the display of actions type when using the compact mode
• [R1911_018] : Fixed a bug when filtering impacted CIs on "Impact analysis" assistant
• [R1911_035] : Fixed a bug regarding the add of a department to a known error
• [R1912_034] : Fixed a bug displaying an error message related to business rules
• [R2001_006] : Fixed a bug about displaying RFC number of cancelled requests  in search bar
• [R2003_008] : Fixed a bug when displaying pop-up  of "CI owner" and 'Model" in CI form
• [R2003_040] : Fixed a bug about displaying steps of life cycle in double on the breadcrumb
• [R2003_052] : Fixed a bug about query modification for the meta-object CI in search studio
• [R2003_057] : Fixed a bug about saving settings of overview in service form
• [R2004_022] : Fixed a bug regarding setting permissions on adding files through the studio dedicated to documents
• [R2004_037] : Fixed a bug about displaying the action of linking to a parent incident in actions history of an incident
• [R2004_038] : Fixed a bug regarding saving ticket as an error instead of a draft
• [R2004_039] : Fixed a bug regarding roles used in the field "CC" when sending mails
• [R2004_051] : Fixed a bug regarding incident creation when connected on domain related to an incident category
• [R2004_061] : Fixed a bug regarding comparison between two baselines of configuration items
• [R2004_065] : Fixed a bug regarding REST configuration in User profiles management by adding checkboxes PUT for departments and locations
• [R2004_066] : Fixed a bug about saving the content of the field "Manager" in Employee form
• [R2005_006] : Fixed a bug about consulting an incident from his related equipment form
• [R2005_015] : Fixed a bug regarding overview area settings when doing an import/export of blocks
• [R2006_046] : Fixed a bug regarding access to public documents in related elements of change requests
• [R2007_006] : Fixed a bug about taking into account conditional form presentations  on the block "DialogTimeline_Action"
• [R2008_008] : Fixed a bug regarding constraint execution for memo type field
• [R2008_023] : Fixed a bug regarding search on domains
• [R2008_025] : Accessibility | Fixed a bug related to the menu "My planning" when applying the theme "High contrast"
• [R2008_026] : Accessibility | Fixed a bug related to questions form when applying the theme "Dark"
• [R2008_029] : Accessibility | Fixed a bug regarding the presence of Invalid ARIA elements on all pages
• [R2008_036] : Accessibility | Fixed a bug regarding the display of the link "Display anyway"
• [R2008_037] : Accessibility | Fixed a bug regarding keyboard accessibility of adding a new report button
• [R2008_038] : Fixed a bug related to the display of Known errors without topics via REST
• [R2008_044] : Accessibility | Fixed a bug regarding alternative text on the page "Capacity"
• [R2008_047] : Fixed a bug about logging an activity on closed actions
• [R2008_048] : Fixed a bug regarding routes in REST rights on profiles
• [R2008_052] : Accessibility | Fixed a bug related to the page "Set software policies" when applying the theme "High contrast"
• [R2008_053] : Accessibility | Fixed a bug regarding keyboard accessibility of the field "Download file" on the page "My projects"
• [R2008_056] : Accessibility | Fixed a bug regarding alternative text on pages of the menu "Project"
• [R2009_001] : Fixed a bug regarding the max size of the field attribute
• [R2009_004] : Fixed a bug regarding form to which redirection is done when clicking on "My details" depending on rights
• [R2009_013] : Fixed a bug regarding the add of attributes from contract form
• [R2009_015] : Fixed a bug that prevented to add constraints on questions
• [R2009_017] : Accessibility | Fixed a bug related to the page "Active licenses" when applying the theme "High contrast"
• [R2009_018] : Accessibility | Fixed a bug related to the presence of WAI-ARIA validation error message on all pages
• [R2009_019] : Accessibility | Fixed a bug regarding input fields without HTML description on the page "Auto Connection Link"
• [R2009_021] : Accessibility | Fixed a bug related to the page "Reports" when applying the theme "High contrast"
• [R2009_027] : Fixed a bug about "Date/Time" filter on purges
• [R2009_029] : Accessibility | Fixed a bug regarding input fields without HTML description on the page "Normalization"
• [R2009_030] : Accessibility | Fixed a bug regarding input fields without HTML description on the page "LDAP Authentication""
• [R2009_033] : Accessibility | Fixed a bug regarding alternative text on the page "External search engines"
• [R2009_034] : Fixed a bug about adding CIs on service levels forms
• [R2009_035] : Accessibility | Fixed a bug about accessKeys used for buttons of the page "External search engines"
• [R2009_038] : Fixed a bug regarding fields type where hint is displayed
• [R2009_040] : Accessibility | Fixed a bug regarding input fields without HTML description on the page "Defaults values"
• [R2009_043] : Accessibility | Fixed a bug regarding input fields without HTML description on the page "Get Global Logs"
• [R2009_044] : Accessibility | Fixed a bug related to the page "Platform version" when applying the theme "High contrast"
• [R2009_045] : Accessibility | Fixed a bug regarding input fields without HTML description on the page "Commands studio"
• [R2009_047] : Fixed a bug regarding date format when using API REST to get contract fields
• [R2009_053] : Accessibility | Fixed a bug regarding input fields without HTML description on the page "Continuity Plan tests types"
• [R2009_060] : Fixed a bug regarding the display of combo type fields when they are located above memo type fields
• [R2009_065] : Fixed a bug regarding search of group with name using the character "&" and the query of the assistant used is modified
• [R2010_007] : Fixed a bug regarding the update of a field related to employee form via REST API

Autumn 2020 - Build 2020.2.122.2
(2020-09-28 SaaS - 2020-10-05 On-Premise)

This version integrates a security patch.

Bug Fixes

• [R170302_00001] : Fixed a bug regarding the authentication in "Operation approval with Authentication" and "Self Service approval with Authentication" steps
• [R170607_00001] : Fixed a connection bug between the TSA and the database
• [R180528_00001] : An error message has been added when a SQL List type question crashes in a questionnaire
• [R190404_00005] : Optimization of the global search to make new objects accessible in the history
• [R190522_00001] : Fixed a bug regarding the update of attachments by the TSA on tickets
• [R190611_00007] : Fixed a bug on the display of "Pie Chart" charts
• [R1910_009] : Fixed a bug regarding the "End of availability" field in the service request catalog
• [R1910_020] : Fixed a bug when displaying the "hint" in the CI calendar menu
• [R1910_038] : Fixed a bug regarding the SLA field when creating a new ticket
• [R1910_067] : Fixed bug on max_rows parameter in REST resources
• [R1911_009] : Fixed a bug that prevented the handling of REST errors in workflows (red branch)
• [R1911_013] : Fixed a bug regarding the removal of images from the section Documents when their origin is ATS or the field "Description"
• [R1911_014] : Fixed a bug that prevented the display of the service full label in the service catalog
• [R2001_028] : The title field (SD_REQUEST.TITLE) has been added in parent queries related to SD_REQUEST
• [R2001_037] : Fixed a bug regarding the search on the field "Budgetary Commitment" in orders (EP_ORDER)
• [R2002_030] : Fixed a bug when accessing the incidents of one department when adding or modifying said department is disabled
• [R2002_038] : Fixed a bug that allowed to empty the subject when finishing an action (Closing Operation)
• [R2002_042] : Fixed a bug in fields using predictive search where the hint was displayed in english even for non-english speaking users
• [R2003_003] : Fixed a bug regarding the display of horizontal separators in forms
• [R2003_004] : Fixed a bug regarding the interpretation of the HTML in the Questions / Answers tab (will only apply to unmodified blocks)
• [R2003_018] : Fixed bug when filtering projects by project number via REST
• [R2003_020] : Fixed a bug regarding the number of required characters for the Description field when creating a ticket
• [R2003_023] : Fixed a bug regarding "combo-values" type fields when creating a new ticket
• [R2003_032] : Fixed a display bug when a field contains a string too long (no hint)
• [R2003_033] : Fixed a bug in the search studio (e.g. adding the recipient when searching for incidents)
• [R2003_051] : Fixed bug related to saving the connection in REST resources
• [R2003_054] : Fixed a bug regarding the filtering of news when creating a new ticket
• [R2003_055] : The Title field has been added in the "Copy from template" wizard
• [R2004_003] : Fixed a bug that prevented adding documents when the profile had limited creation rights (employees, assets)
• [R2004_017] : Fixed a bug regarding the search bar when searching for a string with an apostrophe in a memo field
• [R2004_030] : Fixed a bug related to passing the title as parameter to the full-text search when creating a ticket
• [R2004_048] : Fixed a bug when overloading the choice of the recipient when using the new service request wizard
• [R2004_052] : Fix a bug regarding the multi-tab management (bad token error)
• [R2004_059] : Fixed a bug regarding the number of tickets displayed in "hints" in the CMDB graph
• [R2004_060] : Fixed a bug when using the "New continuity plan" wizard
• [R2004_062] : Fixed a bug regarding accented characters in the Command studio (Link type)
• [R2004_063] : Fixed a bug in the confirmation popup whose title was in English instead of the user's language
• [R2005_001] : Fixed a bug when using application perimeters under Apps
• [R2005_011] : Accessibility | Fixed a bug when displaying dashboard labels & values
• [R2005_012] : Fixed a bug when duplicating a process (business rule)
• [R2005_018] : Fixed a bug reagarding the update of tickets via TSA that contain images
• [R2005_023] : Fixed a display bug when using the search bar and clicking on the "Show More" button
• [R2005_025] : Fixed a bug regarding  the "/i" command in the search bar in Front Office
• [R2005_028] : Fixed a bug regarding the font size which was displayed in PT instead of PX
• [R2005_031] : Fixed a bug that used to display a PHP error message when creating a purge on integration logs
• [R2005_043] : Fixed a bug related to unknown mail senders when using an TSA with a strict SMTP server
• [R2005_044] : Fixed a bug regarding random results in the search bar when displaying memo fields
• [R2006_004] : Fixed a bug when displaying the Title field (SD_REQUEST_TITLE) in a list
• [R2006_007] : Fixed a bug in the search bar when a string contains a comma
• [R2006_026] : Fixed bug when using the Change Requests parent query (displays an error regarding the CATALOG_ID field)
• [R2006_027] : The wording "Current time" has been changed to "Universal time" in the scheduling of scheduled tasks
• [R2006_034] : Fixed a bug when a domain contains more than 20 categories
• [R2006_035] : Fixed a bug when creating neew groups (absence of square brackets in other languages than the current one)
• [R2006_043] : Accessibility | Fixed a bug regarding the breadcrumb trail readability on tickets
• [R2006_044] : Accessibility | Fixed a bug related to the menu "Site map" when applying the theme "High contrast"
• [R2006_045] : Improved ergonomics of the right click feature in memo fields. The "ctrl+click" combination is no longer necessary (see R1908_028)
• [R2007_005] : Modification of the full-text search so that it does not take into account accented characters
• [R2007_009] : Indexing of the field SD_CATALOG.DESCRIPTION_lng as standard
• [R2007_011] : Accessibility | Fixed a bug in the action calendar when changing the group value
• [R2007_038] : Fixed a bug when filtering menu names (global menu, my menu)
• [R2007_040] : Fixed a bug when changing the parent query in the search studio
• [R2007_042] : Changing the initials of the avatar for an action without a technician ("--" instead of "EV")
• [R2008_003] : Increasing the size of the field allowing to choose the subject in the "New Change Request" wizard (on a CI)
• [R2008_005] : Fixed a bug when creating a new problem from the problem form and clicking on the "View Problem" button
• [R2008_007] : Fixed a bug in reports in order to choose a value in a tree field
• [R2008_027] : Accessibility | Fixed a header problem on the Actions menu
• [R2008_028] : Modification of the interface to add the label "Filter" next to the combo box related to filters
• [R2008_030] : Accessibility | Improved contrast when using the Dark theme
• [R2008_034] : Improved backup speed when creating a new ticket
• [R2008_039] : Accessibility | Improved contrast when using the Dark theme
• [R2008_041] : Fixed a bug on field labels in wizards (the first letter of each word was capitalized)
• [R2008_050] : Fixed a bug on full-text search (memo fields containing HTML)
• [R2008_051] : Fixed a bug regarding the inversion of location names in cards (=> related elements)
• [R2009_002] : Fixed a bug regading the interpretation of the characters "" in SQL type questions (in the questionnaire editor)
• [R2009_006] : Fixed a bug that prevented to add constraints on "File Download" questions
• [R2009_014] : Accessibility | Correction of a display bug when using NVDA software