Service Manager Documentation

Service Manager : The IT services management solution (ITSM)

User Guide

The User Interface

Service Operation

Service Requests

Life Cycle of Service Requests

Service Requests

Quality of Service

Deadline Compliance

Life Cycle of Incidents

Quality of Service

Deadline Compliance

Pending Deliveries

Stock Management

Problems and Known Errors

Life Cycle of Problems and Known Errors

Ticket via a Quick Call

Service Transition

Change Requests

Life Cycle of Change Requests

Change Requests

Quality of Service

Full-Text Search

Deadline Compliance

Collision Detection

Forward Schedule of Change

Blackout Periods

Release Projects

Ticket via a Quick Call

Asset & Configuration

Asset & Configuration

Definitive Media Library (DML)

Life Cycle of Contracts

Payment Schedule

End of Lease Returns

Contract Inventory

Contract Renewal Decision

Configuration Items (CIs)

Life Cycle of Licenses

License Inventory

Manage Finances

Life Cycle of Equipment

Equipment Inventory

Manage Finances

Capacity

Service Levels

Continuity Plan

Service Portfolio

Life Cycle of Service CIs

Service Pipeline

Service Catalog

Archived Services

Financial Management

Investment Requests

Life Cycle of Investment Requests

Investment Requests

Contract Periods

Pending Invoices

End of Lease Returns

Renewal Management

Analytical Cost Allocation

Project Portfolio

Life Cycle of Projects

Project Templates

Integrations

How to Automate an Integration

Technical Support Agent (TSA)

Service Manager REST API

List of Methods

Settings of the REST Action Types (Services / Connections / Resources)

Integration Templates

Integration Connectors

Integration Folders

Integration Logs

Integration Templates

Integration Tools

smoBackOfficeClient

Service Manager SOAP Web services

Products That Interface With Service Manager

Automated Inventory Solutions (ITAM)

Business Intelligence

Directories / SSO

Integration Solutions

IT Operations Management (ITOM)

Project Management

Administration

Platform Administration

Field Constraints

EasyVista Translator

License Management

History Management

Import / Export

Autoconnect Link

Other Parameters

smoReportDesigner (The Reports Editor)

Access Management

LDAP Authentication

Employee Access Management

Password Management

Service Manager Internal Reporting Tools

Reporting Tools Folder

Scheduled Alerts

Scheduled Reportings

Lists of Values

Quick Dashboard

Full-Text Search

Commands Studio

Customize Service Manager Interface

Workflows and Business Rules

Mail Components

Process Graphic Editor

Settings of the REST Action Types (Services / Connections / Resources)

smoServer Functions

Workflows and Life Cycle

Multi-Section Questionnaires

Questionnaires - Manage Questions Wizard

Questionnaires - Use Case

Templates

Service Manager Incidents

Service Manager Service Requests

White Papers

Service Manager On Premise

Service Manager SaaS

Change Log

Current Version: Autumn 2020

Previous Versions

Last Publications

smoServer functions

Integrations: How to Automate an Integration / Integration connectors / Self Help Extractor

Integration tools: Integration models / Preimport / smoIntegration / smoBackOffice / smoBackOfficeClient

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Last modified by Unknown User on 2021/11/16 19:31

Created by Administrator XWiki on 2021/09/19 20:12

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