Service Manager Documentation

Service Manager : The IT services management solution (ITSM)

User Guide

The User Interface

Asset & Configuration

Asset & Configuration

Configuration Items (CIs)

Baseline (CMDB Graph)

Configuration Items (CIs)

Life Cycle of Contracts

Contract Inventory

Contract Renewal Decision

End of Lease Returns

Payment Schedule

Definitive Media Library (DML)

Life Cycle of Equipment

Equipment Inventory

Manage Finances

Life Cycle of Licenses

License Inventory

Manage Finances

Financial Management

Analytical Cost Allocation

Investment Requests

Life Cycle of Investment Requests

Investment Requests

Contract Periods

Pending Invoices

Renewal Management

Life Cycle of Projects

Project Templates

Project Portfolio

Continuity Plan

Service Portfolio

Life Cycle of Service CIs

Archived Services

Service Catalog

Service Pipeline

Service Operation

Life Cycle of Incidents

Deadline Compliance

Quality of Service

Pending Deliveries

Stock Management

Problems and Known Errors

Life Cycle of Problems and Known Errors

Service Requests

Life Cycle of Service Requests

Deadline Compliance

Quality of Service

Service Requests

Ticket via a Quick Call

Service Transition

Change Requests

Life Cycle of Change Requests

Change Requests

Deadline Compliance

Quality of Service

Collision Detection

Blackout Periods

Forward Schedule of Change

Release Projects

Ticket via a Quick Call

Risk Management

Definitions and Stakes

Change Requests

Asset Management

Project Management

Continuity Management

Integrations

How to Automate an Integration

Integration Templates

Integration Connectors

Integration Folders

Integration Logs

Integration Templates

Integration Tools

smoBackOfficeClient

List of the Service Manager REST API Methods

Settings of the REST Action Types (Services / Connections / Resources)

SOAP Web Services

List of the Service Manager SOAP Web Services

Settings of the SOAP Web Services

Technical Support Agent (TSA)

Products That Interface With Service Manager

Automated Inventory Solutions (ITAM)

Business Intelligence

DevOps Tools and Git Versioning Tools

Directories / SSO

Integration Solutions

IT Operations Management (ITOM)

Project Management

Administration

Customize Service Manager Interface

Service Manager Architecture / EasyVista Services

Access Management

Employee Access Management

LDAP Authentication

Password Management

Platform Administration

Autoconnect Link

EasyVista Translator

Field Constraints

History of Changes

Import / Export

LDAP Authentication

Service Manager License Management

Other Parameters

Platform Version

Purging of Archives

smoReportDesigner (The Reports Editor)

Service Manager Internal Reporting Tools

Folders of Reporting Tools

Scheduled Alerts

Scheduled Reportings

Commands Studio

Full-Text Search

Lists of Values

Quick Dashboard

Workflows and Business Rules

Mail Components

Process Graphic Editor

Processes Associated With a Business Rule

Settings of the REST Action Types (Services / Connections / Resources)

smoServer Functions

Workflows and Life Cycle

Multi-Section Questionnaires

Questionnaires - Manage Questions Wizard

Questionnaires - Use Case

Templates

Service Manager Incidents

Service Manager Service Requests

White Papers

Service Manager On Premise

Service Manager SaaS

Change Log

Current Version: 2022

Previous Versions

Latest Publications

Goverlan Integration (via Talend)

DevOps and Git integrations:

Settings of REST action types : New authentication modes

New REST API methods: Create a CI unavailability ; End a CI unavailability ; View the information of the Service Manager license key

Externalize the resources directory

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Last modified by Unknown User on 2022/05/18 12:51

Created by Administrator XWiki on 2021/09/19 20:12

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