ev|Service Manager - 2022 - Change Log


Important note

All the files provided in a fix are cumulative. This change log is provided only to give you information on changes and help you find out if a fix solves your issue. It is mandatory to apply all the changes when applying a fix.

Version 2022 - Build 2022.1.109.0.03
(04-19-2022 SaaS - 04-26-2022 On-Premise)

Bug Fixes

  • [R170105_00001] : Fixed a bug on time zones containing half hours
  • [R170904_00005] : Fixed a bug regarding textual constraints with accented characters
  • [R170915_00005] : Fixed a bug regarding the behavior of mandatory questions in a questionnaire before making a transfer
  • [R171204_00001] : Fixed a bug regarding multi-section questionnaires when creating a request in Front Office
  • [R180907_00002] : Fixed a bug regarding the "Start DATE UT" field when using the wizard "Process this action"
  • [R190531_00002] : Fixed a bug regarding the breadcrumb of a form after a validation was refused
  • [R1912_001] : Fixed a bug regarding disconnection issues upon timeout
  • [R2003_031] : Fixed a bug regarding the display of a form through the magnifying glass
  • [R2005_017] : Correction of a labeling bug when using the "Hold / Reopen" wizard from a button
  • [R2005_030] : Fixed a bug when customizing wizard display in the timeline (DialogTimeline_Action)
  • [R2008_018] : Fixed a bug that prevented the "Suspend" wizard from being hidden under certain conditions
  • [R2012_024] : Fixed a bug regarding the retrieval of the "Result" field value from questionnaires via API REST
  • [R2012_039] : Fixed a bug regarding the global search when the reference of a ticket is both in the ticket number and in the ticket description
  • [R2103_016] : Fixed a bug regarding the handling of accents in the highlighting of composed words during a search
  • [R2103_061] : Fixed a bug when editing a filter on problem reports
  • [R2104_006] : Fixed a bug regarding the search history after an incident was requalified as a service reques
  • [R2104_007] : Fixed a bug that prevented to use the Questionnaire button on completed actions
  • [R2104_009] : Fixed a bug regarding the display of data in a table in the wizards
  • [R2104_011] : Fixed a bug regarding access to integration templates in run mode
  • [R2104_018] : Fixed a bug when saving a ticket as draft when creating a new one with the quick call
  • [R2104_049] : Fixed a bug regarding the modification of the urgency upon creating a ticket when the user is VIP
  • [R2105_004] : Fixed a bug about closing the menu "My favorites"
  • [R2105_018] : Fixed a bug regarding disconnection issues upon timeout
  • [R2107_018] : Fixed a bug regarding the display of crosses to empty tree fields
  • [R2107_024] : Fixed a bug when printing a form through the browser
  • [R2109_013] : Fixed a bug when applying the filter "before a date" on a user's tickets list
  • [R2109_030] : Fixed a bug in the filter editor when editing a filter that points to a tree structure that no longer exists
  • [R2109_034] : Fixed a bug when activating the showstack (or the showstatement) upon creating a ticket and choosing a subject
  • [R2109_047] : Modification of the search studio in order to remove archived equipment from the search bar
  • [R2109_050] : Removal of the "New service request" wizard from an incident form
  • [R2110_005] : Add of the route "/{account}/assets/{ID}/{comment}" in the management of REST API rights on profiles configuration menu
  • [R2110_013] : Fixed a bug to eliminate a possible BOM in the JSON body sent during a REST call
  • [R2110_014] : Fixed a bug regarding the saving of values typed on a timesheet when the "Progress" field is empty
  • [R2110_020] : Accessibility | Fixed a bug regarding the preview of questionnaires using the dark theme
  • [R2110_022] : Fixed a bug regarding the addition of a CI in a production project
  • [R2110_040] : Fixed a display bug when adding an attachment to an action of sending mail to requestor
  • [R2110_048] : Fixed a bug when launching the ticket requalification wizard via a dedicated button
  • [R2110_049] : Fixed a bug regarding the display of the "Operator" field when adding a condition on a question
  • [R2110_054] : Fixed a bug regarding the timeout configuration of REST API calls
  • [R2110_057] : Fixed a bug regarding the Gantt diagram of a project whose template contains milestones
  • [R2111_021] : Fixed a bug when enabling the parameter "{SM} Back Office quick call: Minimum number of characters required in Description"
  • [R2111_022] : Fixed a bug regarding the loss of wizards configuration linked to the mails templates when exporting them
  • [R2111_024] : Fixed a bug when having a category with an SLA overload and a scope of application on the location with SLA overload
  • [R2111_029] : Fixed a bug regarding the creation of a record which set the focus on the grid and not the record after the record is created
  • [R2111_036] : Fixed a bug regarding the modification of the urgency upon creating a ticket when the asset is critical
  • [R2111_041] : Fixed a bug regading the update of the title of the current tab when creating an incident that is requalified as a service request
  • [R2111_050] : Fixed a bug regarding the loss of focus in certain fields based on lists of values (combos, trees)
  • [R2111_054] : Fixed a bug regarding the display of the history management in the timeline
  • [R2111_056] : Fixed a bug regarding the display of an incident form validation in the actions history in grid mode
  • [R2112_024] : Fixed a bug regarding the creation of related actions via REST when the "Operation" box is unchecked in the action types
  • [R2112_032] : Fixed a bug when making an external REST API call from an easyvista workflow step
  • [R2112_040] : Fixed a bug regarding the update of the description field when making a post via POSTMAN for file upload
  • [R2112_042] : Fixed a bug in the filter editor when using the NOT(TREEWHERE...) syntax
  • [R2112_043] : Fixed a bug regarding the display of known errors from an incident form
  • [R2112_052] : Fixed a bug regarding equipments without department  when making a GET call via REST API
  • [R2201_020] : Fixed a bug regarding the sending of an email containing an image to several recipients with different languages
  • [R2201_049] : Fixed a bug with the display of the current action when the showstatement is activated
  • [R2201_053] : Correction of  the "Assistant" label in Spanish in the mail templates wizard
  • [R2201_055] : Fixed a bug regarding the selection of impact/urgency from the dropdown list
  • [R2201_056] : Fixed a bug regarding the printing of a form when using Firefox
  • [R2201_061] : Fixed a bug regarding the display of the hint on 'mouse hover' in the change calendar
  • [R2201_062] : Fixed a bug regarding Embedded Apps for users not linked to the AM_EMPLOYEE table
  • [R2201_067] : Fixed a bug on the infinite vertical scrolling when you are on the list of employees
  • [R2202_002] : Fixed a display bug regarding the breadcrumb on a form
  • [R2202_017] : Adding a report that is required by Goverlan to interact with Service Manager (Goverlan Reach Console)
  • [R2202_026] : Fixed a bug in the wizard used to update a CI when displaying some labels
  • [R2202_033] : Fixed a bug when ending prematurely the 'Reopen and requalify' wizard
  • [R2202_044] : Fixed a bug regarding the resolution time on Problems forms
  • [R2202_056] : Fixed a bug regarding discussinons whose OWNER_ID was empty
  • [R2202_057] : Fixed a bug regarding the recording of the position of steps in workflows
  • [R2203_002] : Fixed a bug regarding boolean questions when using the #QUESTION_RESULTS_HTML# tag
  • [R2203_014] : Correction of the "Delete" label in Portuguese in the filter editor
  • [R2203_026] : Fixed a bug regarding profile management in the view editor
  • [R2203_028] : Fixed a bug when creating a new group where you would return to the list of groups instead of staying on the form of the created group
  • [R2203_042] : Fixed a bug on the mass modification of profiles on the list of employees
  • [R2203_049] : Correction of a label when creating a new REST service
  • [R2203_070] : Improved display of the Who field in the timeline to concatenate the group and the person in charge when both are known
  • [R2204_025] : Fixed a bug when saving a favorite with a user filter
  • [R2204_029] : Fixed a bug regarding the opening of a consumable catalog record
  • [R2204_033] : Fixed a bug regarding the handling of the quotation mark character in subscriptions
  • [R2204_039] : Fixed a bug regarding the session timeout when the tab is paused
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Last modified by Unknown User on 2022/04/19 10:16
Created by Administrator XWiki on 2022/03/23 18:27

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