Microsoft Power BI - XLA Management Template

Last modified on 2023/08/04 10:27
Contents

HeaderNotes_CautionReportServerRequired

   To use Power BI reports, a Report server must be installed. To find out more, please contact your EasyVista consultant.

HeaderNotes_DownloadAndNotes

   To help you set up this use case, you can download the relevant documentation. Open url.png See the section List of files to download.

  • Service Manager minimum version: 2023.1 - Build 2022.1.133.0.01
  • Note: The Power BI interface is currently being revamped. As such, some of the screens shown in the procedures below may be different from the ones in the final interface.

This template belongs to the XLA (Experience Level Agreement) category in Service Manager Power BI reports. It enables I&O managers to measure how Self Service portal users perceive the quality of IT services.

  • The data analyzed is retrieved from satisfaction surveys integrated within the Self Service Portal template.
  • The report contains trends indicating user satisfaction level by IT service.
  • You can apply filters to focus on the relevant data to inform decision-making and adapt the actual performance of IT services to employee perception of its value.
  • It is multilingual. The six main languages managed by Service Manager are supported in the standard version. You can install additional languages.
  • Customizations to the Power BI report can be made to meet customer requirements.
     
GeneralNotes

Notes

Caution

  • Modifications other than those mentioned in the wiki are not managed by EasyVista. Please contact your EasyVista consultant for help in customizing your report.

List of functionalities

Functionalities Notes
  • Satisfaction level by questionnaire, as a percentage
  • Changes in satisfaction level as compared with the previous day, displayed as a percentage with the corresponding trend icon
  • Bar chart indicating the satisfaction level by day
  • Volume of answers by category
  • Filter by date, by contributor and by country
  • Ten rows are displayed by default.
  • Satisfaction bar chart
    • By default, the horizontal axis is set at a satisfaction level of 70%.
    • Values less than this will appear in red.
    • Values greater than this will appear in green.
Customizations possible
  • You can modify the trend icons. Open url.png See the procedure
  • You can modify the default value of the horizontal axis in the satisfaction bar chart. Open url.png See the procedure
  • You can add new languages. Open url.png See the procedure

List of tables included in the template

Specific tables for Service Manager data

   You must load the tables when installing the template by running the parent queries shipped with the template. Open url.png See the procedure

Questionnaire results: This contains the answers to the satisfaction questionnaires extracted from the Service Manager database by running the dedicated parent query.

Internal Power BI tables

Index: This contains the names of all questionnaires with a unique number assigned to each one of them.

Indicator arrow: This contains all images used as trend icons for the satisfaction level, e.g. Down arrow - Green icon.png, Down arrow - Red icon.png, Flat icon.png, etc.

  • Images are referenced using a URL.
  • The URL can be modified by each customer to display their own icons. Open url.png See the procedure

Language: This contains all languages available for the report.

  • You can add new languages. Open url.png See the procedure

Titles management: This contains the translations of all titles and legends of trends in the report.

Procedures

How to implement a Power BI report using the XLA Management template

Prerequisite You must have installed Microsoft Power BI Desktop on your workstation. You can download it free of charge.

Step 1: Open the template in Power BI Desktop

1. Download the PBIX file provided by your EasyVista consultant to your workstation.

2. Open the template in Power BI Desktop.

Step 2: Import Service Manager data to the Power BI report

1. See the procedure for running parent queries shipped with the template.

Step 3 (optional): Customize the Power BI report

1. See the procedures below to make the required customizations.

  • Modify the default trend icons. Open url.png See the procedure
  • Modify the value of the horizontal axis in the bar chart. Open url.png See the procedure

2. For other customizations, please see the Microsoft documentation.
         Open url.png See Reports in Power BI

Step 4: Save the Power BI report

1. Select File > Save in Power BI Desktop.

ExecuteParentQueries_CommonProcedure

How to import Service Manager data using parent queries

Step 1: Display the queries used in the template.

1. Open the Power BI report template (PBIX file) in Power BI Desktop.

2. Click Transform data.

          Power BI Desktop - Import parent query - Transform data.png

  • Power Query Editor will open.
  • The list of Service Manager parent queries and Power BI queries used in the template will appear in the left pane.

          Power BI Desktop - Import parent query - Table list.png

Step 2: Import Service Manager data using parent queries.

   You must repeat all of the operations below for all Service Manager parent queries used in the template.

example Actions and Tickets parent queries in the screens below

 

1. Select the parent query you want in the left pane.

Best Practice icon.png  Parent queries that have not been run are indicated by the Warning triangle icon.png icon.

An error message will inform you that you are not logged in to Service Manager.
         Power BI Desktop - Import parent query - Select table - Go to error.png

2. Click Go to Error.

The Source step is highlighted. This means that the error lies with the data source.
         Power BI Desktop - Import parent query - Select table - Edit settings.png

3. Click Edit Settings.

The window for configuring access to Service Manager data will appear.

4. Specify the access to Service Manager in the URL for running the parent query.

          Power BI Desktop - Import parent query - Access to data URL.png

  • Replace {your_server} with the URL of your server.

example  https://your_company.easyvista.com

example  50004: Production base; 50005: Sandbox database

  • Click OK.
    The window for configuring access to Service Manager will appear.

5. Specify the credentials for accessing Service Manager.

          Power BI Desktop - Import parent query - Access to Service Manager.png

  • Select the Basic tab.
  • Specify the user name and password for logging in to Service Manager.
  • Click Connect.
    • The parent query will run and Service Manager data will be imported to the specific Service Manager table.
    • The Query executed icon.png icon next to the table name indicates that the query was run.
               Power BI Query Editor - Query list - Parent query executed.png

6. Repeat all of the operations in step 2 for the other Service Manager parent queries used in the Power BI report.
 

Step 3: Update the report using Service Manager data.

1. Select File > Close & Apply in the menu.

  • Power Query Editor will close and you will return to the report in Power BI Desktop.
  • Indicators and charts in the report will be refreshed with the Service Manager data.

Customize the XLA Management Power BI report

Notes_Procedure

Notes

  • Certain customizations in the report require the modification of formulas in Power Query Editor. If the formula bar is hidden, select the View menu and select Formula Bar.
             Power BI Query Editor - Display formula bar.png
  • Power BI uses regional settings for displaying date formats. You can modify the default settings by selecting File > Options and Settings > Options > Regional Settings.

ModifyDefaultTrendIcons_Procedure

How to modify the default trend icons

Step 1: Open the Indicator arrow table containing the icons.

1. Open your Power BI report (PBIX file) in Power BI Desktop.

2. Click Transform data.

Power Query Editor will open.

3. Select the Indicator arrow query in the left pane.

The contents of the table will appear.
         Power BI Query Editor - Indicator arrow query.png

Step 2: Modify the images representing the trend icons.

1. Click Tools icon.png next to the Source step.

The list of images included in the report will appear.
         Power BI Query Editor - Indicator arrow query - Image list.png

2. Double-click in the relevant URL row to modify the existing image and specify the new URL.

   You must not modify the name of the image.

3. Click OK.

The Indicator arrow table will be updated.
 

Step 3: Save the Power BI report.

1. Select File > Close & Apply in the menu.

  • Power Query Editor will close and you will return to the report in Power BI Desktop.
  • The trend icons will be refreshed in the Power BI report.

How to modify the value of the horizontal axis in the bar chart

Step 1: Open the Questionnaire results table

1. Open your Power BI report (PBIX file) in Power BI Desktop.

2. Click Power BI Desktop - Data view icon.png in the left pane to display the Data view.

3. Select the Questionnaire results table from the Fields pane found on the right.

4. Click Axis value.

          Power BI Desktop - Questionnaire results.png
 

Step 2: Enter the value of the horizontal axis to be used in the Power BI report

1. Enter the relevant value in the formula bar.

example  Set the horizontal axis at 50% ==> Enter 0.5

          Power BI Desktop - New value for graphical axis.png

2. Click Select ok icon.png to validate the formula.

The value of the horizontal axis in the bar chart will be refreshed in the Power BI report.
         Power BI Desktop - Value updated for graphical axis.png

AddLanguage_CommonProcedure

How to add a language

Step 1: Add a new language.

1. Open your Power BI report (PBIX file) in Power BI Desktop.

2. Click Transform data.

Power Query Editor will open.

3. Select the Language query in the left pane.

The contents of the Language table will appear.
         Power BI Query Editor - Language query.png

4. Add the new language to the table.

Step 2: Translate labels using the new language.

1. Select the Titles management query in the left pane.

The contents of the Titles management table will appear.
         Power BI Query Editor - Titles management query.png

2. Translate all titles and legends using the new language.
 

Step 3: Save the Power BI report.

1. Select File > Close & Apply in the menu.

  • Power Query Editor will close and you will return to the report in Power BI Desktop.
  • The new language will appear in the drop-down list of languages supported in the Power BI report.

          Power BI Desktop - New language.png

Step 4 (optional): Add public holidays based on the new language

     Open url.png See the procedure

List of files to download

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