Service Manager Templates

Contents

Service Manager provides you simple ready-to-use templates that you can customize easily in order to deploy processes quickly.

Each documentation includes the description of the template and a procedure with all the components you need to install the template.

Service Manager Processes

Full History

Used this template if you are required to justify and audit all exchanges for a given incident. All emails are stored in the history of actions.

Simplified History

Used this template if you have no traceability constraint. Only processing actions and emails sent by wizards are stored in the history of actions.

Recipient Manager Validation

Used this template if you would like an initial approval of the request by the recipient's manager.

Recipient's Department Manager Validation

Used this template if you would like an initial approval of the request by the recipient's department manager.

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