Service Manager Templates
Last modified on 2023/08/03 20:20
Contents
Service Manager Processes
Service Manager provides you simple ready-to-use templates that you can customize easily in order to deploy processes quickly. Each documentation includes the description of the template and a procedure with all the components you need to install the template.
Incident Packages
Full History
Used this template if you are required to justify and audit all exchanges for a given incident. All emails are stored in the history of actions.
Simplified History
Used this template if you have no traceability constraint. Only processing actions and emails sent by wizards are stored in the history of actions.
Service Request Packages
Recipient Manager Validation
Used this template if you would like an initial approval of the request by the recipient's manager.
Recipient's Department Manager Validation
Used this template if you would like an initial approval of the request by the recipient's department manager.
Power BI Reports
HeaderNotes_CautionReportServerRequired
Dashboards
SLA Simulator
A dashboard that simulates the effect of an increased SLA target resolution time on Service Manager ticket resolution.
XLA (eXperience Level Agreement)
XLA Management
A report used to analyze data retrieved from satisfaction surveys in the Self Service Portal template.