Service Manager - Administration Overview - Internal Reporting Tools


Concepts

Reporting tools include:

  • indicators : important figures of the company’s IT activity over a given period;

    example  Number of commercial service incidents/Number of active contracts/Number of equipment under maintenance

  • reports: of customized statistics, that can be viewed or printed;

    example  Late incidents from the last month/distribution of incidents/equipment average age 

  • alerts: monitoring tools put in place on key company IT activities.

    example  CIs without continuity plan/urgent decision required on contracts with 60-day warning

Notes

  • All the objects are grouped in folders allowing organizing them depending on their function.
Tags:

Shortcuts

Powered by XWiki © EasyVista 2022