Service Manager - Administration Overview - Internal Reporting Tools

Last modified on 2022/05/28 10:54


Reporting tools include:

  • indicators : important figures of the company’s IT activity over a given period;

    example  Number of commercial service incidents/Number of active contracts/Number of equipment under maintenance

  • reports: of customized statistics, that can be viewed or printed;

    example  Late incidents from the last month/distribution of incidents/equipment average age 

  • alerts: monitoring tools put in place on key company IT activities.

    example  CIs without continuity plan/urgent decision required on contracts with 60-day warning


  • All the objects are grouped in folders allowing organizing them depending on their function.
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