Service Manager - Administration Overview - Internal Reporting Tools
Last modified on 2022/05/28 10:54
Concepts
Reporting tools include:
- indicators : important figures of the company’s IT activity over a given period;
example Number of commercial service incidents/Number of active contracts/Number of equipment under maintenance
- reports: of customized statistics, that can be viewed or printed;
example Late incidents from the last month/distribution of incidents/equipment average age
- alerts: monitoring tools put in place on key company IT activities.
example CIs without continuity plan/urgent decision required on contracts with 60-day warning
Notes
- All the objects are grouped in folders allowing organizing them depending on their function.