Concepts

Reporting tools include:

• indicators : important figures of the company’s IT activity over a given period;

  example  Number of commercial service incidents/Number of active contracts/Number of equipment under maintenance

• reports: of customized statistics, that can be viewed or printed;

  example  Late incidents from the last month/distribution of incidents/equipment average age 

• alerts: monitoring tools put in place on key company IT activities.

  example  CIs without continuity plan/urgent decision required on contracts with 60-day warning

Notes

• All the objects are grouped in folders allowing organizing them depending on their function.