Concepts

Access to the data of Service Manager is secure and is based on the following concepts:

• profiles: restriction of access to areas of the interface;
• domains: restriction of access to data;
• management of employee access: identification of employees with access to the application, by assigning them a login/password and a profile;
• password management: securing resources and services to which access is limited and protected; the encryption of passwords is performed with the EasyCrypt utility.

Notes

• Only users with access to the Administration menu, with the appropriate rights, are granted access to create domains and profiles and to grant accounts to employees Service Manager.
• The LDAP functionality enables you to use authentication elements (e.g. logins and passwords) and authorizations (e.g. profiles and domains) at the company’s LDAP directory level, instead of the elements defined in Service Manager.