Event Catalog

Last modified on 2022/05/28 10:53


The event catalog lists all the type of events that can affect a service or a configuration item (CI).


It is built using a tree structure of categories. Each event will automatically inherit the attributes of the associated category. 

Each catalog entry is used to identify:

  • The process for the return to normal functioning, through a workflow.
  • The priority assigned to the type of event, via the impact level and the urgency level.


Internet catalog entry divided into two sublevels:

  • Attack detected by Firewall sublevel
  • Download File greater than 10 MB sublevel


  • You can modify the parent category once the catalog entry has been created using the Reorganize wizard.
  • Modifications made to the parent category will be inherited by the associated lower-level catalog entries, except if they contain specific information.
  • Workflows related to events do not contain steps requiring user intervention. As a general rule, they only contain conditional steps, notification steps (email sending), Web Service steps and internal update steps (using SQL queries). Open url.png  See Table of action types

Best Practice

  • To qualify an event quickly, specify the code of each category.
  • Each catalog entry with a parent will automatically inherit the parent's information, such as its workflow. You should only enter information specific to the category.

Screen description

  Event catalog.png

Menu access: Operation > Catalogs > Event Catalog


Code: Alphanumeric code used to select the catalog entry quickly during manual data entry. In this case, the description is automatically displayed.

  • The code must be unique in the catalog.

Description: Description of the catalog entry.

    The field is called Category for actions in workflow steps.


Workflow: Standard workflow applied when the object associated with the catalog entry cannot be solved during its creation in the quick call and requires a transfer.

  • By default, the workflow is inherited from the higher-level catalog entry.

Impact: When an object associated with the catalog entry is created, this is the default impact level used to calculate the priority level assigned to the object.

  • Priority = Impact + Urgency - 1

Default Urgency: When an object associated with the catalog entry is created, this is the default urgency level used to calculate the priority level assigned to the object.

  • Priority = Impact + Urgency - 1
  • When the recipient is associated with a VIP level or when the equipment is associated with a critical level (indicated by Red star.png in forms), the urgency level and the priority level will automatically be decremented by one.

Start of Validity/End of Validity: Validity period of the catalog entry.

  • When the end date is reached, the catalog entry will automatically be archived and will no longer be proposed.
  • You can define overrides depending on the user's location in the Application Perimeter - Locations tab.

Best Practice icon.png  Enter a start date greater than the current date to prepare the implementation of a new catalog entry. Once you have specified all elements, make the catalog entry visible by entering a date less than or equal to the current date. You can also delete the date.


Note: Comments on the catalog entry. You can also add images or tables using HTML tags.

List of tabs

          Event catalog tabs.png


Discussions: List of discussions related to the current catalog entry, which users can access based on their domain and discussion visibility.

  • Enter the keywords you want in the Search field and press Enter
  • To cancel the search criteria and return to the complete list of discussions, provided you have the relevant rights, click within the box and then click Discussion - Delete icon.png.

Attachments: List of documents associated with the current catalog entry.

  • Update: Click Add icon.png in this tab.
  • To cancel an existing link: Delete icon.png

Procedure and Wizards

How to create an entry in the catalog

1. Select Operation > Catalogs > Event Catalog and click Add icon.png. Specify the fields in the form and click Save icon.png.

2. Complete the fields of the form then click on Save icon.png.

3. Create a new event for one of the categories in the catalog and check that it automatically inherits the information of the catalog entry.



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