Definition
A default value is the value automatically given to a field if it is not filled when records are manually created or automatically created via data integration.
EndDefinition
Notes
- The value is applied in Tree fields if there is no higher-level value. If there is a higher-level value, then it is inherited.
- Fields whose values are inherited do not have a key unlike those whose values were manually specified or automatically created via data integration.
Screen description
Menu access: Administration > Parameters > Default values
| International default values |
| Parameter |
Impact when default value is enabled |
Notes |
| Default Country: Applies to locations. |
- All existing locations whose country is not specified will inherit the default country.
- Locations whose country is specified will not be modified.
- New manually created locations will inherit the country associated with a higher level if it is specified. If not, then they will inherit the default country.
- The country of locations created via data integration is managed in the same way as those created manually.
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- We recommend you use this parameter for companies whose sites are all located within a given country.
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| Default Time Zone: Applies to locations. |
- All existing locations whose time zone is not specified will inherit the default time zone.
- Locations whose time zone is specified will not be modified.
- New manually created locations will inherit the time zone associated with a higher level if it is specified. If not, then they will inherit the default time zone.
- The time zone of locations created via data integration is managed in the same way as those created manually.
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- We recommend you use this parameter for companies whose sites are all located within a given time zone.
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| Default Language: Applies to employees. |
- All existing employees whose language is not specified will inherit the default language.
- Employees whose language is specified will not be modified.
- This field is mandatory and must be specified when an employee is manually created.
- The language for employees created via data integration is the default language.
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- We recommend you use this parameter for companies whose users all speak a given language.
- When selecting a default language, its name appears in English regardless of the language of the logged-in user.
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| Default Date Format: Applies to locations. |
- All existing locations whose date format is not specified will inherit the default date format.
- Locations whose date format is specified will not be modified.
- New manually created locations will inherit the date format associated with a higher level if it is specified. If not, then they will inherit the default date format.
- The date format of locations created via data integration is managed in the same way as those created manually.
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- The dd/mm/yy format is used throughout the world except in the US where the date format is mm/dd/yy.
- We recommend you use this parameter for companies that do not have any sites in the US.
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| Directory default values |
| Parameter |
Impact when default value is enabled |
Notes |
| Location Manager: Applies to locations. |
- All existing locations whose manager is not specified will inherit the default manager.
- Locations whose manager is specified will not be modified.
- New manually created locations will inherit the manager associated with a higher level if it is specified. If not, then they will inherit the default manager.
- The manager of locations created via data integration is managed in the same way as those created manually.
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| Department Manager: Applies to departments. |
- All existing departments whose manager is not specified will inherit the default manager.
- Departments whose manager is specified will not be modified.
- New manually created departments will inherit the manager associated with a higher level if it is specified. If not, then they will inherit the default manager.
- The manager of departments created via data integration is managed in the same way as those created manually.
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| Incidents / Service Requests / Change Requests / Investment Requests / Problems / Events default values |
| Parameter |
Impact when default value is enabled |
Notes |
| Default SLA: Applies to catalogs. |
- All existing catalog entries whose SLA is not specified will inherit the default SLA.
- Catalog entries whose SLA is specified will not be modified.
- New manually created catalog entries will inherit the SLA associated with a higher level if it is specified. If not, then they will inherit the default SLA.
- The SLA of catalog entries created via data integration is managed in the same way as those created manually.
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| Default Workflow: Applies to catalogs. |
- All existing catalog entries whose workflow is not specified will inherit the default workflow.
- Catalog entries whose workflow is specified will not be modified.
- New manually created catalog entries will inherit the workflow associated with a higher level if it is specified. If not, then they will inherit the default workflow.
- The workflow of catalog entries created via data integration is managed in the same way as those created manually.
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