Definition

EndDefinition

This Business Intelligence tool enables the IT Department to access a quick view of the availability of each CI for a given period, to anticipate problems and to analyze past issues.

Notes

• You cannot make modifications to CIs in the calendar. 

Characteristics specific to versions 2016 and earlier

• Menu access: Extended CMDB > CI Calendar

Menu access

Asset & Configuration > CI Calendar > CI Calendar

Screen description

• Move the cursor over each fact to view its details.
• Each type of fact is identified by a different color code. Click ? found to the left of the period header row to display the legend.

Color	Type of fact
	Release
	Event
	Incident
	Unavailability
	Change request
	Service request

Procedures

How to display and read the calendar

Step 1: Display the planning.

1. Select Extended CMDB > CI Calendar in the menu.

2. Click the Calculate Availability list and select the period to analyze.
All facts related to CIs occurring during this period will appear.

Step 2: Consult the information.

Details on a fact

• Move the cursor over the colored fact bar.
  A tooltip will appear.
           
   

Details on a CI

• Click  next to the CI.
  The form will be open.

• Click  to return to the calendar.

How to configure the information to be displayed in infotips

Step 1: Configure the information.

1. Click ? found to the left of the period header row.
         
The legend will appear.

2. Click  next to the type of fact to configure.
         

3. Tick the information to display.

4. (optional) Click  and  to arrange them in the order you want.
         

5. Click OK.
 

Step 2: Check the configuration.

1. Move the cursor over a fact related to the type of fact previously set up.
The tooltip will appear.
         

2. Modify the configuration if necessary.