Archived Services
Definition
An archived service is a service CIs that is no longer operational and no longer available in the service catalog. All archived services define one of the components in the Service Portfolio that is not communicated publicly to users.
EndDefinition
See Service Life Cycle.
Notes
- You can reactivate a service CI in the service catalog and made it available again to users at any time via the CI Back in Service wizard.
Procedures and Wizards
HowToManageServicePortfolio_Procedure
How to follow a service CI in the Service Portfolio
Step 1: Service CI in the design phase: Add in the Service Pipeline.
1. Select Service Design > Service Portfolio > Service Pipeline in the menu.
2. Click + New in the top banner.
3. Complete the information of the service CI.
4. Click Finish.
The CI will appear in the Service Pipeline.
5. Click Display Service Pipeline.
The CI form will be open in the Service Pipeline.
6. Add the missing information via the differents tabs of the CI form.
Step 2: Approved CI: Add in the Service Catalog.
1. Select Service Design > Service Portfolio > Service Pipeline in the menu.
2. Select the service.
3. Run the Manage in the CMDB wizard.
4. Select the new status.
5. Click Finish.
- The CI is moved from the Service Pipeline to the Service Catalog.
- The CI form will appear in the Service Catalog.
Move a service from the Service Catalog to the Service Pipeline
1. Select Service Design > Service Portfolio > Service Catalog in the menu.
2. Select the service CI.
3. Run the Move to the Service Pipeline wizard.
The CI form will appear in the Service Pipeline.
Step 3: End-of-life CI: Remove from the Service Catalog.
1. Select Service Design > Service Portfolio > Service Catalog in the menu.
2. Select the service CI.
3. Run the Archive CI wizard.
4. Specify the new status of the service CI and its discard date.
5. Click Finish.
The CI is moved from the Service Pipeline to the list of Archived Services.
Move an archived service to the Service Catalog
1. Select Extended CMDB > Service Portfolio > Archived Services in the menu.
2. Select the service.
3. Run the CI Back in Service wizard.
The CI form will appear in the Service Catalog.
How to create a service CI directly in the catalog
Note: The service CI will not be created in the Service Pipeline.
Move an existing CI to the catalog
1. Select Asset & Configuration > Configuration Items (CIs) in the menu.
2. Select the service.
3. Run the Manage in the Service Catalog wizard.
or
Create a new entry directly in the Service Catalog
1. Select Service Design > Service Portfolio > Service Catalog in the menu.
2. Click + New in the top banner.
3. Complete the information of the service CI.
4. Click Finish.