Public mode is used to create Service Apps apps with the following types of pages:

• Public page: This contains data accessible to all users with the app URL or shortcut without requiring user authentication
• Private page: This contains data that requires user authentication

Operating principle

• A Public profile is configured with certain parameters such as language, domain, time zone, date and number formats.
• This is assigned to users via the user management.
• Once a Public user is associated with an app, you can define the public and private pages for the app.

• In public pages, data is displayed based on the Public profile and its configuration:
  • Service Manager data is restricted to the Public user's domain
  • The date/time is based on the Public user's time zone
  • Text is displayed in the Public user's language
  • Dates and numbers are displayed in the Public user's format

• In private pages, data is displayed based on the configuration of the logged-in user.

Example

ExamplePublicMode

EndExamplePublicMode

Notes

• The configuration associated with the Public profile is defined by EasyVista. You cannot modify it.
• The Public profile can be assigned to multiple users on the platform.

• To define public pages, you must associate a Public user with the app.  See the procedure.
• By default, all of the pages in an app are private, except for the home page which is automatically defined as a public page. This mode cannot be changed. 
• If you associate the Public profile with a new user, the new user's configuration will be taken into account.
• If the user with the Public profile is detached from the app, all of the pages will automatically become private again.

• Private pages:
  • When users attempt to access a private page, the standard Service Apps login page will appear, except if SSO is used.
  • Once a user has logged in, the private page will appear and the user information zone  will be updated with the logged-in user's information.
  • If a private page is defined as the home page, it will automatically become a public page.

• Service Manager data in an app can be accessible in Public mode if the user with the Public profile associated with the app:
  • Is linked to a Service Manager account.
  • Is not linked to a Service Manager account, but the data sources based on an easyVista IT Service Manager connector were defined using a registered user (email address specified).

Procedure: How to define public pages in an app

Note: By default, all of the pages in an app are private, except for the home page which is automatically defined as a public page. This mode cannot be changed.

Step 1: Log in to the platform.

1. Log in to the platform using the App Center Manager profile.

2. Click Admin Panel.

Step 2: Define a user with the Public profile.

1. Click Users Management.
The list of users authorized to access the platform will appear.

2. Select the Public User box next to the relevant user.
The modification will automatically be taken into account.
 

Step 3: Associate the Public user with the app.

1. Click Back to Store to return to the App Gallery.

2. Click  next to the app to open the graphic editor.

3. Click  to display the general properties.

4. Select the Public user from the Choose a Public User list.

5. Click OK.
 

Step 4: Define public and private pages in the app.

1. Click  in the Objects pane.
The list of existing pages will appear.

2. Click  to define a private page. Click  to define a public page.

Note: The home page of the app found at the top of the list is automatically defined as public. This mode cannot be changed.

Step 5: Test the app.

1. Click .
The app will appear in a new web browser tab.

2. Check that the app pages are correctly displayed.

• Log in using a user with the Public profile. Next, log in using a user with access rights to the app.
• Check that these two types of users can access the appropriate pages.