Service Desk With KPIs Template

Last modified on 2023/07/26 14:24
Content

From : Service Apps versions Autumn 2020 and later

   See the latest version: Service Desk Homepage Template.

This template belongs to the Homepage category in Service Apps templates. This enables you to contact the Support team through different channels, find out what's new in the IT Department and consult key performance indicators.

It is shipped in a multilingual Desktop version. The six main languages managed by Service Manager are supported in the standard version.

List of functionalities

Functionalities Notes
Home page
  • List of alerts and news articles published by the IT Department.
  • Click or hover over a news article to read more.
  • Different ways of contacting the Support team, i.e. customer portal, email address, phone numbers.
  • Different KPIs of having a quick view to the current tickets and their status, such as incidents for the current month and week, or late incidents.
  • The embedded version is used to integrate the template fully in the Service Manager Home page.

Procedure: How to create an app using this template

ProcedureStep1_CreatingApp

Step 1: Creating the app in Service Apps

1. Click Apps - Gallery - Create Shortcut icon.png Create App in the App Gallery toolbar.
The template library will appear.

2. Select the template you want.

  • A new app will automatically be created using the template.
  • It will appear in the Design pane.

Step 2: Importing reports to Service Manager

1. Download the files below to your computer.

NoteParentQueriesNotIncludedInReports

   Only new parent queries are exported with the reports. Parent queries which already exist in your environment are not exported with the reports. This means that the items you update will not be overwritten when reports are imported.

  Batch of reports

  • APPS - News Transverse

2. Import the downloaded files to Service Manager by selecting Administration > Import/Export > Import in the menu.

ProcedureStep3_FinalizingApp

Step 3: Finalizing the creation of the new app

1. Click Apps - Application properties icon.png to display the general properties of the app.

  • You can rename the app.
  • You can select the image associated with the app from the App Gallery in the Apps Icon tab.
  • You can select the icon to be displayed in the tab bar of the Web browser or as a shortcut on the Desktop in the Favicon tab.
  • You can modify the default theme.

2. Click Apps - Translation icon.png to make the required translations in the Objects pane. Open url.png See the multilingual management of the apps.

3. Distribute the new app to users.

  • Assign access rights to the relevant users or teams.
  • Create the shortcut pointing to your app.
  • Click EVApps - GUI - Share icon.png to send the shortcut to users.

List of files to download

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