Service Desk With KPIs Template
This template belongs to the Homepage category in Service Apps templates. This enables you to contact the Support team through different channels, find out what's new in the IT Department and consult key performance indicators.
It is shipped in a multilingual Desktop version. The six main languages managed by Service Manager are supported in the standard version.
List of functionalities
Functionalities | Notes | |
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Home page
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Procedure: How to create an app using this template
ProcedureStep1_CreatingApp
Step 1: Creating the app in Service Apps
1. Click Create App in the App Gallery toolbar.
The template library will appear.
2. Select the template you want.
- A new app will automatically be created using the template.
- It will appear in the Design pane.
Step 2: Importing reports to Service Manager
1. Download the files below to your computer.
NoteParentQueriesNotIncludedInReports
- APPS - News Transverse
2. Import the downloaded files to Service Manager by selecting Administration > Import/Export > Import in the menu.
ProcedureStep3_FinalizingApp
Step 3: Finalizing the creation of the new app
1. Click to display the general properties of the app.
- You can rename the app.
- You can select the image associated with the app from the App Gallery in the Apps Icon tab.
- You can select the icon to be displayed in the tab bar of the Web browser or as a shortcut on the Desktop in the Favicon tab.
- You can modify the default theme.
2. Click to make the required translations in the Objects pane.
See the multilingual management of the apps.
3. Distribute the new app to users.
- Assign access rights to the relevant users or teams.
- Create the shortcut pointing to your app.
- Click
to send the shortcut to users.