Service Desk Homepage Template

Last modified on 2023/11/29 15:16

Service Apps : 2023.1 - Build 2022.1.133.0.01+

Open url.png  Templates for versions 2022.1.110.1.04 and later:

This template belongs to the Homepage category in Service Apps templates. It enables you to contact the EasyVista Support team via different channels, find out what's new in the IT Department and consult key performance indicators.

It is available in a Desktop version that can be used as the Service Manager) Home page, as well as in Tablet and Mobile versions.

It is also multilingual. The six main languages managed by Service Manager are supported in the standard version.

List of functionalities

Functionalities Notes
Home page
  • List of news articles published by the IT Department
  • Click or hover over a news article to read more
  • Different ways of contacting the EasyVista Support team, i.e. customer portal, email address, phone numbers
  • Different KPIs providing a quick view of open tickets and their progress, such as incidents for the current month and week, or late incidents.
  • The embedded version is used to integrate the template fully in the Service Manager Home page.

Procedures

How to create an app using this template

ProcedureStep1_CreatingApp

Step 1: Creating the app in Service Apps

1. Click Apps - Gallery - Create Shortcut icon.png Create App in the App Gallery toolbar.
The template library will appear.

2. Select the template you want.

  • A new app will automatically be created using the template.
  • It will appear in the Design pane.

Step 2: Import reports to Service Manager

1. Download the files below to your workstation.

NoteParentQueriesIncludedInReports

Service Manager : 2023.1+

Parent queries are exported with reports. They are specific to Service Apps apps and contain the prefix, APPS_. As such, any modifications made to standard parent queries will not be overwritten when you import reports.

  Batch of reports

  • REPORT_APPS - Logged User
  • REPORT_APPS - News

  Batch of trends

  • TREND_APPS – Incidents Created this Month
  • TREND_APPS – Incidents Created this Week
  • TREND_APPS – Incidents In progress (Number)
  • TREND_APPS – Incidents Late (%)
  • TREND_APPS – Incidents Late (Number)

2. Import the downloaded files to Service Manager by selecting Administration > Import / Export > Import in the menu.

3. Enable the trends by selecting Administration > Trends > Trends in the menu.

ProcedureStep3_FinalizingApp

Step 3: Finalizing the creation of the new app

1. Click Apps - Application properties icon.png to display the general properties of the app.

  • You can rename the app.
  • You can select the image associated with the app from the App Gallery in the Apps Icon tab.
  • You can select the icon to be displayed in the tab bar of the Web browser or as a shortcut on the Desktop in the Favicon tab.
  • You can modify the default theme.

2. Click Apps - Translation icon.png to make the required translations in the Objects pane. Open url.png See the multilingual management of the apps.

3. Distribute the new app to users.

  • Assign access rights to the relevant users or teams.
  • Create the shortcut pointing to your app.
  • Click EVApps - GUI - Share icon.png to send the shortcut to users.

How to delete trends

Note: You can delete KPIs in the app if you want a version without any trends.

Step 1: Open the graphic editor

1. Go to the App Gallery.

2. Click Apps - Application properties icon.png in the app toolbar.
 

Step 2: Delete the KPIs

1. Go to the 0_Home page.

2. Delete the KPI widget.

  • Click Apps - Manage widgets icon.png Widgets in the Objects pane.
  • Click Apps - Delete icon.png next to the widget.

List of files to download

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