Mobile Tech Support Template
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Update Latest major version: Autumn 2020 Find out more
- New name (previously known as Mobile Support Tech Template).
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- Multiple languages supported.
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- Integrated Page Display pack containing the Embedded Page and Sidebar widgets, as well as the Header Page, Footer Page and Background Page functionalities.
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- Integrated Responsive Web Design.
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- CSS variables integrated with the addition of the __Root widget.
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- Integrated Google Maps widget
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Fix Autumn 2020 - Build 2020.2.124.2
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- Integrated Google Maps widget.
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- Replaced Secured Html widgets with Menu widgets.
This template belongs to the Micro Apps category in Service Apps templates. This enables the Support team to:
- Monitor incidents/service requests assigned specifically to them or to one of their groups.
- Create actions and order equipment for users.
- View the Employee Directory, the Knowledge Base and the list of equipment.
It is shipped in a unique version that is:
- Responsive: Automatic scaling of the app based on the device used, e.g. workstation, smartphone, tablet, etc.
- Multilingual: The six main languages managed by Service Manager are supported in the standard version.
List of functionalities
Functionalities | Notes | |
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Home page
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Action Details
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Employee Directory
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Knowledge Base
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Equipment
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Order Asset
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Procedure: How to create an app using this template
ProcedureStep1_CreatingApp
Step 1: Creating the app in Service Apps
1. Click Create App in the App Gallery toolbar.
The template library will appear.
2. Select the template you want.
- A new app will automatically be created using the template.
- It will appear in the Design pane.
Step 2: Importing files
Step 2.a: Importing the template theme to Service Apps.
1. Download the file below to your workstation.
ProcedureStep2_ImportingAppTheme
2. Import the file to Service Apps by clicking Import in the App Gallery toolbar.
3. Check that the theme is a public theme in the Service Apps theme editor:
- Click
Theme Design in the App Gallery toolbar.
- Click
to select the theme.
- Click
to display the general properties.
- In the Published property, select Published
.
- Click OK.
4. (Optional) Modify the theme in line with the style guide of your company.
5. Click to save the theme.
Step 2.b: Importing reports to Service Manager
1. Download the files below to your computer.
NoteParentQueriesIncludedInReports
- REPORT_APPS - Actions
- REPORT_APPS - Assets & Services
- REPORT_APPS - Catalogs
- REPORT_APPS - Documents
- REPORT_APPS - Employees
- REPORT_APPS - Knowledge
- REPORT_APPS – Tickets
2. Import the downloaded files to Service Manager by selecting Administration > Import/Export > Import in the menu.
ProcedureStep3_FinalizingApp
Step 3: Finalizing the creation of the new app
1. Click to display the general properties of the app.
- You can rename the app.
- You can select the image associated with the app from the App Gallery in the Apps Icon tab.
- You can select the icon to be displayed in the tab bar of the Web browser or as a shortcut on the Desktop in the Favicon tab.
- You can modify the default theme.
2. Click to make the required translations in the Objects pane.
See the multilingual management of the apps.
3. Distribute the new app to users.
- Assign access rights to the relevant users or teams.
- Create the shortcut pointing to your app.
- Click
to send the shortcut to users.