Human Resource Template - Back Office

Last modified on 2023/11/29 15:01

Service Apps : 2022 - Build 2022.


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This template belongs to the Micro Apps category in the Service Apps templates. It is dedicated to human resource management and displays a list of the actions to be handled by the HR Department.

It is shipped in a single version that is:

  • Responsive: Automatic scaling of the app based on the device used, e.g. workstation, smartphone, tablet, etc.
  • Multilingual: The six main languages managed by Service Manager are available in the standard version.

Best Practice

List of functionalities

Functionalities Notes
Home page
  • Display all HR Department actions
  • Display all user actions related to the HR Department
  • Search field
  • Tag cloud providing a quick view of the most popular topics requested
  • Access other Human Resource apps in the top banner
  • To access other apps, they must first be installed on the platform. Menu items must be modified in order to link them with the installed apps.
  • In the Mobile version, only user actions will appear. Lists of actions are displayed using an Embedded Page widget.
  • Ticket details, e.g. number, creation date, urgency, requestor, recipient, attachments, as well as information on the requestor, e.g. name, job and phone number.
  • Display the ticket's main information, e.g. ticket number, description, as well as additional information on actions, e.g. history, questions and answers.
  • In the Mobile version, additional elements and attachments are present in a Tab widget.
Self Help portal

Procedure: How to create an app using this template


Step 1: Creating the app in Service Apps

1. Click Apps - Gallery - Create Shortcut icon.png Create App in the App Gallery toolbar.
The template library will appear.

2. Select the template you want.

  • A new app will automatically be created using the template.
  • It will appear in the Design pane.

Step 2: Import trends and reports to Service Manager

Step 2.a: Import trends

1. Download the file below to your workstation.

   Batch of trends

  • APPS - All in progress HR Cases

2. Import the downloaded file to Service Manager by selecting Administration > Import / Export > Import in the menu.

3. Enable the trends by selecting Administration > Trends > Trends in the menu.

Step 2.b: Import reports

1. Download the file below to your workstation.


   Only new parent queries are exported with the reports. Parent queries which already exist in your environment are not exported with the reports. This means that the items you update will not be overwritten when reports are imported.

   Batch of reports

  • APPS - Actions
  • APPS - Document (details of SD_REQUEST)
  • APPS – Questions

2. Import the downloaded file to Service Manager by selecting Administration > Import / Export > Import in the menu.


Step 3: Finalizing the creation of the new app

1. Click Apps - Application properties icon.png to display the general properties of the app.

  • You can rename the app.
  • You can select the image associated with the app from the App Gallery in the Apps Icon tab.
  • You can select the icon to be displayed in the tab bar of the Web browser or as a shortcut on the Desktop in the Favicon tab.
  • You can modify the default theme.

2. Click Apps - Translation icon.png to make the required translations in the Objects pane. Open url.png See the multilingual management of the apps.

3. Distribute the new app to users.

  • Assign access rights to the relevant users or teams.
  • Create the shortcut pointing to your app.
  • Click EVApps - GUI - Share icon.png to send the shortcut to users.

List of files to download

Links to other Human Resource apps

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