Change Management Template

Last modified on 2023/11/29 16:19

Service Apps : Autumn 2020 - Build 2020.2.122.2+

 Open url.png See versions Oxygen and earlier Note: These versions are no longer maintained.


Update   Latest major version: Autumn 2020   

  • New name (previously known as Change Manager Template)
  • Multiple languages supported.
  • Integrated Page Display pack containing the Embedded Page and Sidebar widgets, as well as the Header Page, Footer Page and Background Page functionalities.
  • Integrated Responsive Web Design.
  • CSS variables integrated with the addition of the __Root widget.

Fix Autumn 2020 - Build 2020.2.124.2

  • Replaced Secured Html widgets with Menu widgets.

This template belongs to the Micro Apps category in Service Apps templates. This enables you to manage change requests, and helps perform impact analysis and risk assessment during changes.

It is shipped in a unique version that is:

  • Responsive: Automatic scaling of the app based on the device used, e.g. workstation, smartphone, tablet, etc.
  • Multilingual: The six main languages managed by Service Manager are supported in the standard version.

List of functionalities

Functionalities Notes
Home page
  • Different indicators, e.g. number of changes by type, number of high-risk changes, number of related problems, etc.
  • List of current change requests.
  • Date of the next Change Advisory Board meeting (CAB).
  • Action buttons for creating change requests.
  • Menu for browsing through the portal.
The date of the next CAB meeting and the action buttons for creating change requests are displayed on all pages.
Forward Schedule of Changes
  • List of change requests by status, i.e. impact analysis, CAB approval, testing, etc.
  • View information on each change request, e.g. scheduled date of change, impacted CIs, risks, etc.
  • Manage notes and file attachments.
Change Requiring Validation
  • List of change requests awaiting approval.
  • Action buttons for processing requests.
Change Scheduled Next Month
  • List of change requests scheduled for the next month.
Change Realized This Month
  • List of change requests processed this month.
  • List of configuration items (CI) and associated change requests.
  • View CI and change request details.
  • Action buttons for creating change requests directly associated with a CI.

Procedure: How to create an app using this template

   This procedure applies from the version Autumn 2020.

     Open url.png See the procedure for versions Oxygen and earlier


Step 1: Creating the app in Service Apps

1. Click Apps - Gallery - Create Shortcut icon.png Create App in the App Gallery toolbar.
The template library will appear.

2. Select the template you want.

  • A new app will automatically be created using the template.
  • It will appear in the Design pane.

Step 2.a: Importing the template theme to Service Apps.

1. Download the file below to your workstation.

   Theme (Oxygen)


2. Import the file to Service Apps by clicking Apps - Gallery - Import icon.png Import in the App Gallery toolbar.

3. Check that the theme is a public theme in the Service Apps theme editor:

  • Click Apps - Gallery - Theme design icon.png Theme Design in the App Gallery toolbar.
  • Click Apps - Manage themes icon.png to select the theme.
  • Click Apps - Application properties icon.png to display the general properties.
  • In the Published property, select Published Padlock open icon.png.
  • Click OK.

4. (Optional) Modify the theme in line with the style guide of your company.

5. Click EVApps - GUI - Save icon.png to save the theme.

Step 2.b: Importing reports to Service Manager

1. Download the files below to your computer.


   Only new parent queries are exported with the reports. Parent queries which already exist in your environment are not exported with the reports. This means that the items you update will not be overwritten when reports are imported.

   Batch of reports

  • APPS - All actions
  • APPS - Change catalog
  • APPS - Change requests
  • APPS - My Actions
  • APPS - Configurations

2. Import the downloaded files to Service Manager by selecting Administration > Import/Export > Import in the menu.


Step 3: Finalizing the creation of the new app

1. Click Apps - Application properties icon.png to display the general properties of the app.

  • You can rename the app.
  • You can select the image associated with the app from the App Gallery in the Apps Icon tab.
  • You can select the icon to be displayed in the tab bar of the Web browser or as a shortcut on the Desktop in the Favicon tab.
  • You can modify the default theme.

2. Click Apps - Translation icon.png to make the required translations in the Objects pane. Open url.png See the multilingual management of the apps.

3. Distribute the new app to users.

  • Assign access rights to the relevant users or teams.
  • Create the shortcut pointing to your app.
  • Click EVApps - GUI - Share icon.png to send the shortcut to users.

List of files to download

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