Executive Template

Last modified on 2023/07/26 14:04
Contents

From : Service Apps versions Autumn 2020 and later

     Open url.png See versions Oxygen and earlier Note: These versions are no longer maintained.

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Update   Latest major version: Autumn 2020   

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  • Multiple languages supported.
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  • Integrated Page Display pack containing the Embedded Page and Sidebar widgets, as well as the Header Page, Footer Page and Background Page functionalities.
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  • Integrated Responsive Web Design.
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  • CSS variables integrated with the addition of the __Root widget.
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  • Integrated Google Maps widget
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Fix Autumn 2020 - Build 2020.2.124.2

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  • Replaced Secured Html widgets with Menu widgets.

This template belongs to the Dashboard category in Service Apps templates. It displays different dashboards for corporate information systems managers.

It is shipped in a unique version that is:

  • Responsive: Automatic scaling of the app based on the device used, e.g. workstation, smartphone, tablet, etc.
  • Multilingual: The six main languages managed by Service Manager are supported in the standard version.
     

List of functionalities

Functionalities Notes
Home page
  • Different indicators, e.g. total costs, general availability of services, number of contracts, customer satisfaction, etc.
  • Health status of each subsidiary in the company.
  • Menu for browsing through the portal.
Cost Management
  • Different indicators, e.g. total costs, cost of equipment and licenses, etc.
IT Health Status
  • General availability of services and availability by country.
  • List of currently unavailable services.
Service Desk
  • Different indicators, e.g. current and pending incidents, current change requests, customer satisfaction, etc.
  • Breakdown of tickets by type.
  • Workload by group.
Asset Management
  • Different indicators, e.g. number of contracts, assets, servers, employees, etc.
  • View location of assets.
  • Breakdown of assets by supplier.
  • Consumption of assets (watts/hour).
Project
  • Number of current projects.
  • Breakdown of projects by location and by ticket type.
  • Health status of each project.

Procedure: How to create an app using this template

   This procedure applies from the version Autumn 2020.

     Open url.png See the procedure for versions Oxygen and earlier

ProcedureStep1_CreatingApp

Step 1: Creating the app in Service Apps

1. Click Apps - Gallery - Create Shortcut icon.png Create App in the App Gallery toolbar.
The template library will appear.

2. Select the template you want.

  • A new app will automatically be created using the template.
  • It will appear in the Design pane.

Step 2: Importing reports to Service Manager

1. Download the files below to your computer.

NoteParentQueriesNotIncludedInReports

   Only new parent queries are exported with the reports. Parent queries which already exist in your environment are not exported with the reports. This means that the items you update will not be overwritten when reports are imported.

  Batch of reports

  • APPS - CI

2. Import the downloaded files to Service Manager by selecting Administration > Import/Export > Import in the menu.

ProcedureStep3_FinalizingApp

Step 3: Finalizing the creation of the new app

1. Click Apps - Application properties icon.png to display the general properties of the app.

  • You can rename the app.
  • You can select the image associated with the app from the App Gallery in the Apps Icon tab.
  • You can select the icon to be displayed in the tab bar of the Web browser or as a shortcut on the Desktop in the Favicon tab.
  • You can modify the default theme.

2. Click Apps - Translation icon.png to make the required translations in the Objects pane. Open url.png See the multilingual management of the apps.

3. Distribute the new app to users.

  • Assign access rights to the relevant users or teams.
  • Create the shortcut pointing to your app.
  • Click EVApps - GUI - Share icon.png to send the shortcut to users.

List of files to download

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