Latest major version: Autumn 2020   Click to see more information

This template belongs to the Micro Apps category in Service Apps templates. It provides a quick overview of the real-time availability of Service configuration items (CIs). It also enables you to define and manage your custom IT Health Status and to report any service disruption.

It is shipped in a unique version that is:

• Responsive: Automatic scaling of the app based on the device used, e.g. workstation, smartphone, tablet, etc.
• Multilingual: The six main languages managed by Service Manager are supported in the standard version.
   

Home page

Display the details of a CI

Select the CIs to be displayed in the IT Health Status using a questionnaire

Check the IT Health Status of your services on your smartphone

List of functionalities

Custom IT Health Status: Operating principle

• You use a dedicated questionnaire to select the CIs you want to monitor in your custom IT Health Status.
  • The questionnaire is associated with the [WF] IT Health Status workflow.
  • This workflow manages an entry in the Service Request Catalog that is specific to the IT Health Status.
  • The questionnaire and the workflow will automatically be configured when reports are imported to Service Manager. The specific entry in the Service Request Catalog must be created manually.  See the procedure.

• You can access the questionnaire from the My Weather page.
  • The list of CIs will appear.
  • You can reinitialize the list of CIs or modify the CIs to be monitored.

• Once you have validated the questionnaire, a service request will be generated in Service Manager, and automatically closed.
  • The Description field contains the questionnaire's answer, i.e. the services you selected for monitoring.
  • The Resolution field contains the following comment, Request closed automatically | IT Health Status. Note: This comment can be translated or modified.

• The generation of the request automatically triggers a business rule specific to the IT Health Status. It enables the user's IT Health Status to be refreshed by updating the links between the user and the selected or unselected services.
  • To trigger the business rule, a new field called E_HEALTH must be created in the AM_ASSET table.  See the procedure.
  • Note: For SaaS-based customers, the field creation request must be submitted to the EasyVista CMC team.

Procedure: How to create an app using this template

ProcedureStep1_CreatingApp

Step 2.a: Import reports to Service Manager.

1. Download the files below to your workstation.

         Batch of reports

2. Import the downloaded files to Service Manager by selecting Administration > Import / Export > Import in the menu.
 

Step 2.b: Configure the required elements in Service Manager.

1. Create a new field called E_HEALTH in the AM_ASSET table by running the query below.

Note: For SaaS-based customers, the field creation request must be submitted to the EasyVista CMC team.

2. Import the IT Health Status elements to Service Manager.

• Download the files below to your workstation.

• Import the downloaded files to Service Manager by selecting Administration > Import / Export > Import in the menu.
  • The new workflow called [WF] IT Health Status will be created.
  • The IT Health Status | CI Choice questionnaire will automatically be associated.

3. Associate the [WF] IT Health Status workflow with a specific entry in the Service Request Catalog.

• Select References > Catalogs > Service Request Catalog in the menu.
• Create a catalog entry specific to the IT Health Status or open the existing entry.
• Select the [WF] IT Health Status workflow in the Workflow field of the form.
• Save the form.
   

Step 2.c: Configure the required elements in Service Apps.

1. Click  in the App Gallery to open the IT Health Status app (installed in step 1) in the graphic editor.

2. Replace the command button called Declare Unavailability found on the Home page with a button that will call the IT Health Status | CI Choice questionnaire.

3. Modify the Declare Unavailability command button also found on the My Weather page.

• Copy the HTML code of the Btn widget from the 0.0_Home page.
• Display the 1.0_My_Weather page.
• Select the Btn widget.
• Paste the HTML code in the widget's HTML Code property.
   

Step 2.d: Test the app in Service Apps.

1. Click .
The app will appear in a new Web browser tab.

2. Check that the questionnaire for selecting the services to be monitored is correctly displayed when you click the modified command buttons.
 

ProcedureStep3_FinalizingApp

List of files to download

Note: Refer to the procedure to install the files.

• Batch of reports

• Questionnaire IT Health Status | CI Choice

• Workflow [WF] IT Health Status

• Business rule

• Business rule related process