EasyVista Self Help Data Source
This data source belongs to the Applications category in the data source library. Using a connector, it enables you to define a data source linked to a Self Help project.
- You can then display the contents in an app using a Self Help widget.
See the procedure. - When implementing the Intelligent Knowledge Suggestions (IKS) functionality in an app, this data source enables you to open Self Help procedures from the app.
Notes
See General remarks on data sources.
- The EasyVista Self Help data source uses a Self Help connector. See the description.
- The Self Help project called by the data source is identified in the connector.
- You can use the EasyVista Self Help data source to send contextual information to Self Help.
- You specify the information to be sent in the dedicated property called Contextual Information.
- If the data source is used by a Data Viewer widget, the data sent will correspond to the record selected by users.
example Open a Self Help procedure directly using the ticket number and display its description in the procedure. You can also close it in Self Help
List of properties
Content
Self Help Alias/Connector: Self Help connector used by the data source to access Self Help.
EasyVista Alias/Connector: easyvista IT Service Manager connector used by the data source to access Service Manager.
Type: Type of contents displayed.
- Widget: Option used to implement the Intelligent Knowledge Suggestions (IKS) functionality. It is used to link the data source with the Self Help Data Procedure data source, and open the Self Help procedure selected from the list of results.
- Project: The contents are those of a Self Help project.
- The Self Help project ID is specified in the Self Help connector.
- Procedure: The contents are those of a Self Help procedure.
- The procedure ID is specified in the Procedure ID field. This is the GUID or full alias in the following format, <Domain name>/<Procedure alias>. Caution: The name is case-sensitive.
example DemoEVK/selfhelp ==> DemoEVK domain, selfhelp procedure alias
Use The Latest Version: Used to indicate if the version of the Self Help project or procedure to be used should be the last published version (box is checked) or not (box is not checked).
Contextual Information: This enables the app to send contextual information to Self Help.
- Data sent by Service Apps can be static data, i.e. values entered by users, or dynamic data, i.e. values loaded from Service Manager via a data source.
- Data is retrieved by Self Help via the input parameters of procedures.
- Different data can be sent at the same time by Service Apps.
- Click Add Item to add the data you want to send to Self Help.
- Select a data source in the app to pass dynamic values. Select the column in the Datasource Columns field. In the Context Key field, specify the key value for defining the link with Self Help.
- Select the Static mode option for passing a static value. Specify the value to be sent to Self Help in the Context Value field. Note: This is a multilingual field.
Search Value: Text automatically searched for in the contents of the Self Help project or procedure when the app is run. Occurrences found will appear in the list of results.
example Search Value = agent ==> All Self Help project procedures with the word, agent will automatically appear in the list of results when the app is run.
