EasyVista KPI Data Source
This data source belongs to the Applications category in the data source library. It is used to define a dynamic data source linked to a trend defined in Service Manager.
Notes
See General remarks on data sources.
- An EasyVista KPI data source is always associated with an EasyVista IT Service Manager connector.
- It can point to all trends defined in Service Manager (Administration > Trends > Trends) (subject to access rights).
- Logged-in users can only access to:
- Service Manager menu options authorized by their profile (list of parent queries). See the default app profiles and domains.
- Filters and views defined for the selected parent query authorized by their profile.
- Service Manager menu options authorized by their profile (list of parent queries).
Best Practice
- When data in the data source is refreshed, the trend will not be recalculated. When you define the refresh frequency in the Auto Refresh property, you should specify a value greater than the frequency for calculating the trend. This way, the new calculated trend value will be displayed.
Example
View the number of incidents created this week using the trend created in Service Manager
- Data source linked to the Number of incidents created this week trend (trend calculated twice a day)
- Display data from the data source using a KPI widget
| Service Manager data | Display using a KPI widget |
|---|---|
 |
 |
List of properties
Content
AliasConnector
Alias/Connector: easyvista IT Service Manager connector used by the data source to access Service Manager.
Query: Trend defined in Service Manager.
ApplyDomains
Apply Domains: Used to indicate if the trend is calculated for the user's current domain (box is checked) or for the Whole Company domain (box is not checked). The user's current domain is the one selected in the user information zone in Service Manager.
Preview
Configure Field Types: Used to open the field editor that enables you to select data source fields and specify the type of each field, e.g. date, integer, etc. when this is not automatically detected.
- The
button below the property shows the number of rows (max. 15) and columns extracted. Click to open the editor. - The button will display No data available as long as you have not selected any of the mandatory elements for the data source.
- In edit mode, only the first 15 data source records are displayed.
- In execute mode, all of the data source records are displayed.
- Data in static data sources comes from the last file upload.
- Data in dynamic data sources is refreshed when you open the app in edit mode.
SelectFirstRowAsCurrentRecord
Select First Row As Current Record: Used to indicate if the first record of the data source, when displayed in widgets, is selected by default (box is checked) or not (box is not checked).
NoDataMessage
No Data Message: This message is displayed when the data source does not contain any data.
- Enter the code directly in the field or click
to open the text editor.
AutoRefresh
Auto Refresh (Note: Only for dynamic data sources): Used to indicate the automatic refreshment interval for data from the data source in hours/minutes.
- Data is automatically refreshed each time the app is run and each time the page is redisplayed, regardless of whether it is in execute mode or edit mode.
- Caution: The updating of data requires additional activity on the Service Apps platform.
- You should define an automatic refreshment interval only if the app is required to constantly display real-time data for long periods of time on screen.
example View dashboard data
- You should not specify an automatic refreshment interval if the app is only used for displaying a snapshot of data.
example Display a portal where catalogs can be consulted