You want to retrieve from a CSV file the number of incidents and requests per employee by department:

• The file contains a header row ==> the First Line Contains Column Titles property is checked 
• Column separator = ; (semicolon)

Data source
Download Example (CSV file)

Configure Field Types: Used to open the field editor that enables you to select data source fields and specify the type of each field, e.g. date, integer, etc. when this is not automatically detected.

• The  button below the property shows the number of rows (max. 15) and columns extracted. Click to open the editor.
• The button will display No data available as long as you have not selected any of the mandatory elements for the data source.
• In edit mode, only the first 15 data source records are displayed.
• In execute mode, all of the data source records are displayed.
• Data in static data sources comes from the last file upload.
• Data in dynamic data sources is refreshed when you open the app in edit mode.

Select First Row As Current Record: Used to indicate if the first record of the data source, when displayed in widgets, is selected by default (box is checked) or not (box is not checked).

No Data Message: This message is displayed when the data source does not contain any data.

• Enter the code directly in the field or click  to open the text editor. 

Auto Refresh (Note: Only for dynamic data sources): Used to indicate the automatic refreshment interval for data from the data source in hours/minutes.

• Data is automatically refreshed each time the app is run and each time the page is redisplayed, regardless of whether it is in execute mode or edit mode.
• Caution: The updating of data requires additional activity on the Service Apps platform.

First Line Contains Column Titles: Used to indicate if the first row of the data source contains the Dimension and Measures column headers (box is checked) or if it contains values (box is not checked).  See Standard data source structure.

Column Separator Character: Character used to separate data into columns in the CSV file. It can be a comma, semicolon or tab.

• Click the button below the Configure Field Types property to preview your configuration.

  example  CSV file row: Service, Incident per Employee

• Column separator = comma ==>  The row is divided into 2 columns: Service; Incident per Employee
• Column separator = tab ==>  The row has only 1 column: Service, Incident per Employee

Column Enclosing Character: Character used to identify or delimit text in the CSV file (usually double quotes). This helps prevent any conflict due to the use of a column separator (defined in the Column Separator Character property) within a column.

• Click the button below the Configure Field Types property to preview your configuration.

  example  CSV file row = Incident per Employee, "2,7" (column separator = comma)

• Text delimiter = double quotes ==>  The row is divided into 2 columns: Incident per Employee; 2,7
• Text delimiter = unspecified ==>  The row is divided into 3 columns: Incident per Employee; "2 ; 7"

Line Separator Character: Sequence of characters used to identify a row change in the CSV file, i.e. modified record, based on the platform used:

• In Windows: \n\r = CR (Carriage Return) + LF (Line Feed)
• In Linux or Mac: \n = CR (Carriage Return)

Decimal Separator Character: Character used to indicate the decimal symbol in the CSV file. By default, this is a period (.).

Thousand Separator Character : Character used to indicate the thousands separator in the CSV file. By default, this is a space.

Master Datasource: In a master-detail relationship, this is the name of the master data source linked to the current data source.

Master Field: Name of the primary key in the master data source used to establish the link with the current data source.

• As a general rule, it is the PK (Primary Key) column in the Service Manager) table.

Detail Field: Name of the EasyVista data source column identifying the key in the Service Manager table.

• As a general rule, it is the column whose prefix is FK (Foreign Key).

  example  You want to display all actions (detail data source) associated with an incident (master data source):

  • Master Datasource = Incidents data source defined using the Operation > Incidents > All Incidents parent query.
  • Master Field = PK identifying the Incident_ID column in the Incidents table.
  • Detail Field = FK_AM_ACTION_REQUEST_ID identifying the action number related to the incident.