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- Self Help Templates
Self Help Templates
Self Help provides simple ready-to-use templates that you can customize easily in order to deploy Self Help projects quickly.
- Templates intended for the installation of a virtual agent contain sets of procedures that can be adapted to the identity of your virtual agent and to your style guide.
Note: The installation of the Social Base package is vital for the virtual agent to work.
- Connection packages contain sets of procedures that enable Self Help projects to exchange data with third-party products such as Service Manager, Salesforce, etc.
Service Bots packages
Social database
All processes containing the answers to common personnel-related questions and answers to specific user behaviors (welcome, misunderstanding, help request, etc.).
Virtual agent User
Enables a user to interact with a virtual agent to access the data stored in Service Manager: monitor and create tickets, etc.
Virtual agent Technical Support
Enables a Tech support provider to interact with a virtual agent to access back office information: ticket status, to-do list, directory access, etc.
Coming soon
Connection packages
Via the Service Manager REST API, used to create and edit tickets in Service Manager, create employees, assets, etc.
Via the ServiceNow REST API, used to create and edit tickets in ServiceNow, create employees, assets, etc.
Coming soon
Via the Salesforce REST API and the Service Manager REST API, used to manage Salesforce objects.
Coming soon
Knowledge base packages
Used to quickly install 300 knowledge base entries concerning Microsoft Office tools.
Coming soon
Project templates
Standard project
Project that do not contain any content. Its tree structure is designed for optimal display on the customer portal using the evSH skin.