Self Help Templates

Self Help provides simple ready-to-use templates that you can customize easily in order to deploy Self Help projects quickly.

  • Templates intended for the installation of a virtual agent contain sets of procedures that can be adapted to the identity of your virtual agent and to your style guide.
    Note: The installation of the Social Base package is vital for the virtual agent to work.
  • Connection packages contain sets of procedures that enable Self Help projects to exchange data with third-party products such as Service Manager, Salesforce, etc.

Service Bots packages

Social database

All processes containing the answers to common personnel-related questions and answers to specific user behaviors (welcome, misunderstanding, help request, etc.).


Virtual agent User

Enables a user to interact with a virtual agent to access the data stored in Service Manager: monitor and create tickets, etc.


Virtual agent Technical Support

Enables a Tech support provider to interact with a virtual agent to access back office information: ticket status, to-do list, directory access, etc.

Coming soon

Connection packages

Logo - EV Service Manager.png

Via the Service Manager REST API, used to create and edit tickets in Service Manager, create employees, assets, etc.


Logo - ServiceNow.png

Via the ServiceNow REST API, used to create and edit tickets in ServiceNow, create employees, assets, etc.

Coming soon

Logo - SalesForce.png

Via the Salesforce REST API and the Service Manager REST API, used to manage Salesforce objects.

Coming soon

Knowledge base packages

Logo - Microsoft.png

Used to quickly install 300 knowledge base entries concerning Microsoft Office tools.

Coming soon

Project templates

Standard project

Project that do not contain any content. Its tree structure is designed for optimal display on the customer portal using the evSH skin.


Last modified by Unknown User on 2020/03/24 12:37
Created by Administrator XWiki on 2019/12/10 17:06


Recent changes
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•  Service Apps
•  Self Help


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