Self Help Templates


Self Help provides simple ready-to-use templates that you can customize easily in order to deploy Self Help projects quickly.

  • Templates intended for the installation of a virtual agent contain sets of procedures that can be adapted to the identity of your virtual agent and to your style guide.
    Note: The installation of the Social Base package is essential for the correct operation of any virtual agent.
  • Connection packages contain sets of procedures that enable Self Help projects to exchange data with third-party products such as Service Manager, Salesforce, etc.

Service Bots packages

Social base

All processes containing the answers to common personnel-related questions and answers to specific user behaviors (welcome, misunderstanding, help request, etc.).

Download

User virtual agent

Enables a user to interact with a virtual agent to access the data stored in Service Manager: monitor and create tickets, etc.

Download

Tech support virtual agent

Enables a Tech support provider to interact with a virtual agent to access back office information: ticket status, to-do list, directory access, etc.

Coming soon

Connection packages

Logo - EasyVista EV initials.png Service Manager

Via the Service Manager REST API, used to create and edit tickets in Service Manager, create employees, assets, etc.

Download

Logo - SMSMode.png

Via the SMSMode REST API, used to send SMS from a Self Help project.

Download

Logo - ServiceNow.png

Via the ServiceNow REST API, used to create and edit tickets in ServiceNow, create employees, assets, etc.

Coming soon


Logo - SalesForce.png

Via the Salesforce REST API and the Service Manager REST API, used to manage Salesforce objects.

Coming soon

Knowledge base packages

Logo - EasyVista EV initials.png Self Help for remote worker

Used to quickly install a customer portal and a virtual agent based on a knowledge base dedicated to the main teleconference apps for remote workers.

Download

Standard project

Project that do not contain any content. Its tree structure is designed for optimal display of a customer portal or a knowledge base.

Download

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Last modified by Unknown User on 2021/05/28 13:16
Created by Administrator XWiki on 2019/12/10 17:06

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