SelfHelp - Online Studio - Service Bots Menu > Dictionaries


This menu displays the list of dictionaries available in a  Self Help domain. This includes dictionaries managed by EasyVista and customer-specific dictionaries.

  • A dictionary is used by the virtual agent to analyze user questions and to select the most relevant content related to the request. It is also used to correct spelling errors.
  • It is associated with one or more Self Help projects for a virtual agent belonging to the same domain. 
  • It is associated with a given language. It appears as a CSV file comprising a list of terms and the links that exist among them. Open url.png See the example.

Notes

  • Only domain administrators are authorized to access the Service Bots > Dictionaries menu.

Caution

  • Default dictionaries are managed by EasyVista. They must not be modified because they are overwritten each time patches are installed and the platform is migrated.
  • When you import a dictionary, you must ensure that the first character of each row in the CSV file is a semicolon (;). This character is used to separate data into columns in the CSV file and create one dictionary term per row. Open url.png See Description of the CSV file.
     

Description

         Service Bots menu - Dictionaries.png

Access: Service Bots > Dictionaries menu

  • You can sort the list by clicking one of the column headers.
  • You can group dictionaries using a specific criterion by clicking the Group By link at the top of the list.
  • You can apply a filter to the names of dictionaries by clicking the Filter link at the top of the list.
     

Functionalities available in the toolbar

  • Add a new dictionary to the server using Import new dictionary. Open url.png See the procedure
  • Update an existing dictionary on the server by importing a new CSV file using Import. Open url.png See the procedure.
    Note:
    • You can keep or replace the existing terms in the dictionary.
    • Use Modify if you just want to modify the description, domain or associated Self Help projects.
  • Export a dictionary to a CSV file.
    Note: Once you have modified the file, use Import to update the dictionary on the server.
  • Modify the description of the dictionary, its domain, or associated Self Help projects using Modify. Open url.png See the procedure.
  • Delete a dictionary.
  • Access the list of terms in the dictionary.
             Service Bots menu - Dictionaries - Term list by language.png
       Click one of the terms to see its details.
    • (1)  Parent entities
    • (2)  Synonyms
    • (3)  Child entities
               Service Bots menu - Dictionaries - Term detail.png

Procedures

How to import a new dictionary

Step 1: Add a new dictionary.

1. Open the Online Studio.

2. Select Service Bots > Dictionary.

3. Click + Import new dictionary.

4. Enter a name for the new dictionary.

Step 2: Import the CSV file.

1. Select the CSV file to be imported.

Caution: You must ensure that the first character of each row in the CSV file is a semicolon (;). This character is used to separate data into columns in the CSV file and create one dictionary term per row.

2. Specify the language of the new dictionary.

3. (optional) Add a description of the characteristics of the dictionary.

3. Click Import.
 The new dictionary will appear in the list of dictionaries available on the server.

How to modify the contents of a dictionary

Step 1: Select the dictionary you want.

1. Open the Online Studio.

2. Select Service Bots > Dictionary.

3. Select the dictionary to be modified.

Step 2: Modify the dictionary.

1. Click + Import.

2. Select the CSV file to be imported.

3. Specify if you want to overwrite the existing dictionary with the terms in the imported CSV file, or if you want to keep the existing dictionary terms and add new terms from the imported CSV file. If you want to overwrite the existing dictionary, check the Replace existing dictionary box.

4. Click Import.
 The dictionary will be updated on the server.

How to modify the description of the dictionary and the associated Self Help projects

Step 1: Select the dictionary you want.

1. Open the Online Studio.

2. Select Service Bots > Dictionary.

3. Select the dictionary to be modified.

Step 2: Modify the dictionary.

1. Click Modify.

2. Modify the required information, e.g. name, language, description, etc.

3. Select the Self Help projects and domains associated with the dictionary by clicking Add icon.png and Add next to each list.

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Last modified by Unknown User on 2020/12/07 11:52
Created by Administrator XWiki on 2020/12/07 11:16

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