Self Help - Email Sending Connector
This connector is used to send emails, in HTML or with file attachments, from a Self Help procedure.
Notes
See General remarks on standard connectors
General connector configuration
Step content: If this box is checked, the email message will automatically contain the text found in the Content tab of the step and the files loaded in the context of the step will be added (as file attachments or via a Form utils connector).
Login, Password, SMTP address, SMTP Port: SMTP server connection parameters.
By default, the configuration defined on the EV Self Help server will be used. Specify the parameters only if you require a custom email configuration.
Description of connector methods
Send an email
This method is used to send an email to a list of recipients. See the use case
Input parameters for the method
From: Sender email address.
- If the field is unspecified, a default sender email address will be used (no-reply@example.com).
From personal: Name added to the sender email address, to help identify the sender easily.
To: Recipient email address.
- The field must be specified so that the connector can work correctly.
- You can specify several email addresses, separated by a semicolon (;) or a comma (,).
Cc: Carbon copy recipient email address.
- You can specify several email addresses, separated by a semicolon (;) or a comma (,).
Bcc: Blind carbon copy recipient email address.
- You can specify several email addresses, separated by a semicolon (;) or a comma (,).
Reply to: Email address to which a reply can be sent.
- You can specify one email address only.
Subject: Subject of the email.
Sent date: Date on which the email is sent.
- By default, the sent date will be equal to the current date and time.
Message content: Option related to the body of the email.
Note: The content is defined during the configuration of the method in the procedure.
- Text: Used to enter a specific text.
- Variable: Used to send the contents of a variable.
- Default value: If the Step content box is checked in the general connector configuration, the email message will automatically contain the text found in the Content tab of the step and the files loaded will be added as file attachments.
Use case
See detailed step by step on Self Help portal
Send an email method
The procedure enables users to write and send a message to the Support team via a form. The message will automatically be sent by email to the Support team using the Email sending connector.
See the detailed procedure
