Self Help - Email Sending Connector

Last modified on 2023/07/25 18:18

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This connector is used to send emails, in HTML or with file attachments, from a Self Help procedure.

          Email sending connector.png

Notes

     Open url.png See General remarks on standard connectors

General connector configuration

Step content: If this box is checked, the email message will automatically contain the text found in the Content tab of the step and the files loaded in the context of the step will be added (as file attachments or via a Form utils connector).

Login, Password, SMTP address, SMTP Port: SMTP server connection parameters.

Best Practice icon.png  By default, the configuration defined on the EV Self Help server will be used. Specify the parameters only if you require a custom email configuration.

Description of connector methods

Send an email

This method is used to send an email to a list of recipients. Open url.png See the use case

          Email sending connector - Method Send an email.png

Input parameters for the method

From: Sender email address.

  • If the field is unspecified, a default sender email address will be used (no-reply@example.com).

From personal: Name added to the sender email address, to help identify the sender easily.

To: Recipient email address.

  • The field must be specified so that the connector can work correctly.
  • You can specify several email addresses, separated by a semicolon (;) or a comma (,).

Cc: Carbon copy recipient email address.

  • You can specify several email addresses, separated by a semicolon (;) or a comma (,).

Bcc: Blind carbon copy recipient email address.

  • You can specify several email addresses, separated by a semicolon (;) or a comma (,).

Reply to: Email address to which a reply can be sent.

  • You can specify one email address only.

Subject: Subject of the email.

Sent date: Date on which the email is sent.

  • By default, the sent date will be equal to the current date and time.

Caution: You cannot use this field to schedule the sending of the email at a later date or time.

Message content: Option related to the body of the email.
Note: The content is defined during the configuration of the method in the procedure.

  • Text: Used to enter a specific text.
  • Variable: Used to send the contents of a variable.
  • Default value: If the Step content box is checked in the general connector configuration, the email message will automatically contain the text found in the Content tab of the step and the files loaded will be added as file attachments.

Use case

See detailed step by step on Self Help portal

Send an email method

The procedure enables users to write and send a message to the Support team via a form. The message will automatically be sent by email to the Support team using the Email sending connector.

     Open url.png See the detailed procedure

          Send email connector - Use case - Procedure.png

List of files to download

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