Dictionaries are used by a virtual agent to analyze user questions and to select the most relevant content related to the request. They are also used to correct spelling errors.

You implement a dictionary in the Online Studio using an Excel file containing a list of terms or entities, as well as their existing links.

Characteristics of the Excel file

• File in CSV format 

• The file is associated with a given language. 

• Each row of the file corresponds to one term or one set of synonyms.

Description of the Excel file

Example

Excel file

• Row 13:
  • Column A: nn ==> All terms in the row are nouns
  • Column B: documentation ==> Term to be added to the dictionary
  • Columns C and D: Synonyms of documentation ==> document, doc

• Row 14:
  • Column A: nn ==> All terms in the row are nouns
  • Column B: > ==> Indicates a parent - child relationship with previous row 13. All terms in row 14 are child terms of the term documentation
  • Column C: User manual
  • Columns D to H: Synonyms of the term User manual ==> instructions, guidebook, manual, guide, notice
     

Default en_US dictionary in the Online Studio

• List of entities for the term Documentation

• List of entities for the term Guide