Self Help Online Studio - Administration Menu > Licenses

This menu displays the list of licenses used in Self Help. Licenses are installed using an encrypted text file.

A license indicates the conditions for the use of Self Help

  • You cannot use Self Help without an active license.
  • Specific conditions can be defined for certain periods.


  • Only server administrators are authorized to access the Administration > Licenses menu.

Description of screen

        Administration menu - Licenses.png

Access: Administration > Licenses

Used to display the list of licenses.

  • You can sort the list by clicking one of the column headers.
  • Click the name of a license to see its details.
             Administration menu - License details.png

Details of licenses

Type: Type of license. The licenses managed in Self Help are as follows:

  • SaaS: SaaS license (Self Help is hosted on EasyVista servers).
  • OP: On-premises license (Self Help is hosted on customer premises).
  • OPS: On-premises subscription license (subscription-based licensing).
  • Internal: EasyVista internal license intended for use by developers and test servers. Note: This license is not available for customers.

Server/Domain: Server and domain associated with the license.

  • Associating a license with a domain is optional.

Version: License version number.

Start / End: License activation period.

Grace Period: Number of days following license expiration during which users can continue to use the application.

Grace questions: Number of executions tolerated following license expiration.

  • This may be a fixed number or a percentage of the number of executions initially provided.

Period / Usage: Period for which specific conditions on the use of the license are defined.

  • Start / End: Period during which the conditions are applicable.
  • Named Users: Number of sessions allocated specifically to writers for the period.
  • Concurrent Users: Number of sessions allocated to simultaneous users for the period.
  • Questions: Number of executions allocated for the period.

Functionalities available in the toolbar

  • Modify a license.
  • Delete one or more licenses.

Procedure: How to add a license

Step 1: Add the license.

1. Open the Online Studio.

2. Select Administration > Licenses in the menu.

3. Click + Add.

Step 2: Import the license file.

1. Copy and paste all of the contents from the license file or download the TXT file.

         Administration menu - License file.png

2. Click Next.
Information on the license will appear.

3. Click Finish.
The new license will appear in the list of licenses managed on the server. 



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