Self Help and Service Bots Documentation

Last modified on 2023/02/10 16:40

Self Help : The platform to manage knowledge content

Service Bots : The technology used by Self Help for designing and deploying virtuals agents

Discover Self Help and Service Bots

Overview of Self Help

Overview of Service Bots

Deploying a Self Help Project

Deploying a Virtual Agent

A Service Bots Virtual Agent

The Self Help Customer Portal

Components of Self Help

Input and Output Parameters

Self Help Projects

Standard Connectors

Variables and Macros

Online Studio

Characteristics of Virtual Agent Procedures

Virtual Agent Layout Library

Contributions

Pattern Recognition

Configuration

Scheduler Status

Reports & Analytics

Excel Statistic Extraction File

Extraction Profiles

Desktop Studio

Access to the Studio

Access Authentication

Admin Mode Description

Edit Mode Description

Content Validation Workflow

Functionalities for Importing Content

Multilingual Self Help Project Management

The Publish Mode

Publish mode description

Version Management

Templates and Integrations

Connection Packages

Knowledge Base Packages

Service Bots Packages

Products That Interface With Self Help and Service Bots

Collaborative Platforms

REST API of Third-Party Products

White Papers

Self Help On Premise

Version History

Current Version: 2022.1.112.5

Previous Versions

Latest Publications

Variables and macros

The Publish mode

Service Manager connection package: How to specify the PInOtherData input parameter

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