GET  /requests/{rfc_number}/comment

• This method allows the justification (comment field) of a specified ticket to be obtained: incident, service request, change request, investment request, problem, event.
           /requests/I161026_000005/comment

Notes

      see REST API Conventions

• If successful, an HTTP status code 200 is returned and URL links (HREF) to the resource and the parent resource are provided.

List of parameters / objects

Mandatory parameters

• You must use the mandatory parameter below in the URL.
   

Optional parameters

None

Optional fields

None

HTTP status codes for the method

StatusHeader

Status200

Status401

401	Unauthorized	Authentication process for accessing the resource is incorrect: Login/Password incorrect, Invalid session, Incorrect account.
	{  "error": "Invalid Login / Password" }

Status404

404	Not Found	Resource not found: Incorrect URI, Missing resource, Incorrect communication with the server, rfc_number not found.
	{  "error": "Resource not found" }

Example

Result with a status code 200 returned

ConventionsAPI

REST API Conventions

Convention	Meaning
Orange	Parameters used in an HTTP request string (URL) which do not correspond to database fields.
	Method View a list of assets https://{your_server}/api/v1/{your_account}/assets?max_rows=3&fields=asset_tag
Black and Bold	Parameters used in the URL of an HTTP request which correspond to database fields.
	Method View an asset https://{your_server}/api/v1/{your_account}/assets/{asset_id}
Green	Parameters used in the body of an HTTP request which represent JSON object names corresponding to database fields; they allow the value of a database field to be assigned or modified.
	Method Close an incident/request {  "closed": {  "end_date": "11/20/2016 12:12:12",  }  }
	Parameters used in the body of an HTTP request which represent JSON object names not corresponding to database fields.
	Method Reopen an incident/request {  "restarted": {  "comment": "string (required)"  }  }