REST API - View a list of SLAs


GET  /slas

  • This method allows a list of SLAs to be obtained.
  • To obtain detailed information about a specified SLA: GET /slas/{sla_id}  -  Open url.png method View a SLA

Notes

      Open url.png  see Product name - ev itsm.png REST API Conventions

  • If successful, an HTTP status code 200 is returned.
    • By default, if the optional parameter fields is not used, only an extract of the most useful fields selected by Logo - EasyVista.png is displayed for each record provided.
    • A URL link (HREF) to each resource is provided so that the complete list of fields for a record can be obtained if required.

List of parameters / objects

Mandatory parameters

None

Optional parameters

You can use the parameters detailed below in the HTTP request string.
 

Objet Type Description / Example
max_rows integer Maximum number of records to display.
  • Default value: 100
  • Example documentation icon EN.png /slas?max_rows=5
sort string Sort in ascending or descending order.
  • Syntax: field1[+asc|+desc],field2[+asc|+desc],fieldn[+asc|+desc]
  • Example documentation icon EN.png /slas?sort=delay+desc
fields string Select fields to display.
  • Example documentation icon EN.png /slas?fields=name_en,name_fr
search string Search/filter the specified fields.   Open url.png See Description of the options.
  • Example documentation icon EN.png /slas?search=delay:"8"

Codes de statut HTTP de la méthode

StatusHeader
Code Error Description
Status200
200 OK (Success) Request processed successfully.
Status401
401 Unauthorized Authentication process for accessing the resource is incorrect: Login/Password incorrect, Invalid session, Incorrect Product name - ev itsm.png account.
Example documentation icon EN.png
{
 "error": "Invalid Login / Password"
}

Example

Result for 2 SLAs (status code 200)

{
 "HREF": "http://{your_server}/api/v1/{your_account}/slas?fields=name_en,name_fr&max_rows=2",
 "record_count": "2",
 "total_record_count": "6",
 "records": [
    {
     "HREF": "http://{your_server}/api/v1/{your_account}/80003/slas/4",
     "DELAY": "4,00",
     "NAME_EN": "4 hours",
     "NAME_FR": "4 heures",
     "SLA_ID": "4"
    },
    {
     "HREF": "http://{your_server}/api/v1/{your_account}/slas/8",
     "DELAY": "6,00",
     "NAME_EN": "6 hours",
     "NAME_FR": "6 heures",
     "SLA_ID": "8"
    }
  ]
}


ConventionsAPI

REST API Conventions

Convention Meaning
Orange Parameters used in an HTTP request string (URL) which do not correspond to Product name - ev itsm.png database fields.
Example documentation icon EN.png   Method View a list of assets
https://{your_server}/api/v1/{your_account}/assets?max_rows=3&fields=asset_tag
Black and Bold Parameters used in the URL of an HTTP request which correspond to Product name - ev itsm.png database fields.
Example documentation icon EN.png   Method View an asset
https://{your_server}/api/v1/{your_account}/assets/{asset_id}
Green Parameters used in the body of an HTTP request which represent JSON object names corresponding to Product name - ev itsm.png database fields; they allow the value of a database field to be assigned or modified.
Example documentation icon EN.png   Method Close an incident/request

{  "closed": {  "end_date": "11/20/2016 12:12:12",  }  }
Parameters used in the body of an HTTP request which represent JSON object names not corresponding to Product name - ev itsm.png database fields.
Example documentation icon EN.png   Method Reopen an incident/request

{  "restarted": {  "comment": "string (required)"  }  }

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Last modified by Unknown User on 2018/10/24 14:49
Created by Administrator XWiki on 2017/12/21 08:50

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