GET  /slas/{sla_id}

• This method allows information about a specified SLA to be obtained.
           /slas/2

Notes

        see  REST API Conventions

• If successful, an HTTP status code 200 is returned.
  • A URL link (HREF) to the resource is provided.
  • All fields are provided, including e_field_name and available_field_x, except for certain sensitive fields reserved for .
     

List of parameters / objects

Mandatory parameters

You must use the parameter below in the URL.
 

Optional parameters

You can use the parameters detailed below in the HTTP request string.

Objet	Type	Description / Example
fields	string	Select fields to display. /slas/2?fields=name_en,name_fr
formatDate	string	Specification of the date.   See Description of the options /slas/2?formatDate=l/M/Y ==> Friday/Nov/2018 /slas/2?formatDate=l jS \of F Y h:i:s A ==> Friday 16th of November 2018 12:00:00 AM

Fields that could be used in optional parameters

You can use all the JSON fields from the AM_SLA table.

HTTP status codes for the method

StatusHeader

Status200

Status401

401	Unauthorized	Authentication process for accessing the resource is incorrect: Login/Password incorrect, Invalid session, Incorrect account.
	{  "error": "Invalid Login / Password" }

Status404

404	Not Found	Resource not found: Incorrect URI, Missing resource, Incorrect communication with the server, rfc_number not found.
	{  "error": "Resource not found" }

Example

Result with a status code 200 returned

ConventionsAPI

REST API Conventions

Convention	Meaning
Orange	Parameters used in an HTTP request string (URL) which do not correspond to database fields.
	Method View a list of assets https://{your_server}/api/v1/{your_account}/assets?max_rows=3&fields=asset_tag
Black and Bold	Parameters used in the URL of an HTTP request which correspond to database fields.
	Method View an asset https://{your_server}/api/v1/{your_account}/assets/{asset_id}
Green	Parameters used in the body of an HTTP request which represent JSON object names corresponding to database fields; they allow the value of a database field to be assigned or modified.
	Method Close an incident/request {  "closed": {  "end_date": "11/20/2016 12:12:12",  }  }
	Parameters used in the body of an HTTP request which represent JSON object names not corresponding to database fields.
	Method Reopen an incident/request {  "restarted": {  "comment": "string (required)"  }  }