Pre-Oxygen Versions of Service Manager - End of Life


EasyVista announces the End of Life (EOL) for pre-Oxygen versions of Service Manager as of September 30, 2022.

What Does This Mean For You?

After this date, customers using pre-Oxygen version of Service Manager will no longer receive technical support from EasyVista.

Customers are being notified of this change now, so you have enough time to upgrade to the latest supported version of Service Manager (Oxygen 1.6 – Build 2018.1.119.0 or higher).

We recommend upgrading to the Oxygen+ version of Service Manager as it is the best way to keep employees engaged and keep customers connected, plus you can get easier access to Self Help and Service Bots. Together, these technologies allow organizations to easily capture knowledge and share information to users wherever they work –websites, self-service portals, enterprise applications, and virtual agents.

Benefits of Oxygen+

Oxygen+ offers a number of benefits, including:  

  • New Service Manager graphical user interface with configurable menus, shortcuts, and dashboards to easily adapt the workspace to your service agent’s needs.
  • New reporting capabilities for better, at-a-glace insights.
  • Enhanced search engine and new command capabilities.
  • Guided incident creation processes to create tickets.
  • Enhanced integration options to expand Service Management solution capabilities.
  • New Service Apps templates.

Learn more about the Oxygen+ migration

Oxygen+ upgrades are managed by EasyVista’s Professional Services team and authorized partners. Please contact your EasyVista sales representative or partner to discuss the next steps and to answer any questions.    

Learn more about the benefits and technical requirements of upgrading to Oxygen+:

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Last modified by Unknown User on 2021/09/15 15:00
Created by Administrator XWiki on 2021/09/15 15:00

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