End-of-Life for Pre-Oxygen Versions of Service Manager and Service Apps

Last modified on 2023/08/02 18:33

   EasyVista announces the end-of-life (EOL) for pre-Oxygen versions of Service Manager and Service Apps as of September 30, 2022.

This document is here to provide some details on this subject.

What does this mean for you?

If you keep using pre-Oxygen version of Service Manager or Service Apps after the September 30, 2022, you will no longer receive technical support from EasyVista.

We recommend upgrading to the Oxygen+ version of Service Manager and Service Apps (Oxygen 1.6 – Build 2018.1.119.0 or higher) as it is the best way to keep employees engaged and keep customers connected, plus you can get easier access to Self Help and Service Bots. Together, these technologies allow organizations to easily capture knowledge and share information to users wherever they work –websites, self-service portals, enterprise applications, and virtual agents.

End of support for the inventory agent, Discovery

Our inventory agent, Discovery, is no longer maintained since the Oxygen versions.

This functionality has been replaced by the new EasyVista solution, EV Reach. We invite you to contact your usual sales contact for more information.

Depreciation of Service Apps templates prior to Autumn 2020

The installation files available on the wiki for the Service Apps templates are no longer maintained in versions prior to Autumn 2020.

We recommend upgrading to the Oxygen+ version to benefit from the latest versions. We invite you to contact your usual sales contact for more information.

Benefits of Oxygen+

Oxygen+ offers a number of benefits, including:

  • New Service Manager graphical user interface with configurable menus, shortcuts, and dashboards to easily adapt the workspace to your service agent’s needs.
  • New reporting capabilities for better, at-a-glace insights.
  • Enhanced search engine and new command capabilities.
  • Guided incident creation processes to create tickets.
  • Enhanced integration options to expand Service Management solution capabilities.
  • New Service Apps templates.

Learn more about the Oxygen+ migration

Oxygen+ upgrades are managed by EasyVista’s Professional Services team and authorized partners. Please contact your EasyVista sales representative or partner to discuss the next steps and to answer any questions.

Learn more about the benefits and technical requirements of upgrading to Oxygen+:

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