Other Parameters - Characteristics specific to versions 2016 and earlier

Note: This list of parameters is specific to Service Manager versions 2016 and earlier.

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Administration {ADMIN}


Disable all notifications (FALSE): Enables you to deactivate all Internet browser notifications reported during occurrence of Service Manager events:

  • Imminent logout
  • New action for logged-on user or new action for one of the user's groups
  • New late action
  • New news article
  • New items in a discussion

Note: You can select the notifications to be displayed or hidden in the User Management Zone

Disable quick search in forms (FALSE): Used to hide the quick search field displayed at the top of forms.

Grid: Maximum number of rows (50): This indicates the maximum number of rows to be displayed in views and in tabs appearing in forms. Notes: In views with graphs, this restricts the number of values displayed. Users can modify this value as required within the specified limit in the Number of Records field at the bottom of each grid; Displaying too many rows may have an adverse effect on performance.

Height of Memo fields (in pixels) (500): Used to define, in pixels, the height for Memo fields, e.g. the Description field. Note: Applicable only if the value is not defined in the field properties in the form configuration.

Trend: Number of values displayed (15): In graphs with trends, this is used to define the number of values displayed. Note: Displaying too many values may reduce graph readability. 

Trend: Maximum number of rows returned (5): Used to define the maximum number of rows returned for List trends.

MAPI parameters related to Outlook: The synchronization of the Service Manager calendar with Outlook enables you to display Outlook appointments in the Service Manager scheduling tool for information purposes only. Appointments corresponding to actions assigned to different Support persons can also be created automatically in Outlook. You can also update the actions assigned and scheduled in Service Manager. Modifications made to the calendar in  Service Manager will be updated in Outlook in real time.

Note: The Outlook calendar synchronization module is no longer maintained from version H1.2016 onwards because the mechanism used (via the MAPI interface) contains numerous functions that have been deprecated by Microsoft.

  • MAPI_DEFAULT_DURATION (in minutes) (120): Used to define, in minutes, the default duration of an action in Outlook if it cannot be determined by any Service Manager element. Note: We recommend that you specify the same value as the one in {SM} Calendar: Default duration of actions.
  • MAPI_PASSWORD: Used to define the password associated with Outlook.
  • MAPI_PROFILE_NAME: Used to define the Outlook profile name for accessing the shared calendars of different Support persons. Note: Must be local to the SMO server.
  • MAX_ACTIONS_PER_MAPI_SESSION (100): Used to define the maximum number of actions after which the MAPI session must be reinitialized so that the bulk appointment creation operations are not considered as actions coming from malicious software. 

Service Manager {SM}

Hide Back Office Quick Call field (FALSE): Used to hide the Quick Call field.png field in the menu bar for all profiles.

Simplify Front Office interface (TRUE): Used to display a simplified Self Service interface by hiding favorites, the browsing history, the global search field and certain buttons at the bottom of the grid.

All parameters related to the quick call, used to create incidents/requests in the Back Office (quick access: Quick Call field.png field) and in the Front Office (via the Self Service portal):

  • Back Office quick call: Create users (FALSE): Used to create a new user directly in a quick call using Black Down arrow icon.png found next to the Requesting Person and Recipient fields.
  • Back Office quick call: Enable full text search (FALSE): Once the Description field is completed, this is used to run an automatic search in the problem knowledge base and known error knowledge base.
  • Back Office quick call: Filter incidents/requests in grid by specified user (TRUE): Used to display only incidents/requests for the user specified in the Quick Call field.png field.
  • Back Office quick call: Preload Requesting Person field (FALSE): Used to specify the Requesting Person field automatically using the logged-in user's name.
  • Back Office and Front Office quick call: Apply Back Office data entry constraints to Front Office (TRUE): Used to force users to enter the CI in incidents created in the Front Office, if the Service and Category fields are available in the Front Office quick call.
  • Front Office quick call: Enable full text search (TRUE): Once the Description field is completed, this is used to run an automatic search in the problem knowledge base and known error knowledge base.
  • Front Office quick call: Minimum number of characters required in Description (0): Used to force users to enter a minimum number of characters in the description. Notes: Default value 0: This means that data entry is optional; Spaces are not counted; Non-visible tags are counted.
Last modified by Unknown User on 2020/05/04 15:42
Created by Administrator XWiki on 2019/01/07 20:05


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